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38 out of 39 Total Reviews for VICIdial
Overall Review Sentiment for VICIdial
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Vicidal is having all nessaray module which require to run a contact center. Its light asterisk and better CRM integration makes it complete solution for my Customer service and sales process very convenient at one single server. Review collected by and hosted on G2.com.
Bug and setting malfunction handling and is bit tough because of very less support available from the community forum. Sometimes in critical situations we end up reinstalling/resetup the server. Review collected by and hosted on G2.com.
Almost everything! I've been using for more than a decade now. The best feature so far has been the ability to customize it (if you have fair knowledge of core PHP and the Asterisk ecosystem and telephony like SIP/webrtc). It has all possible methods of dialing (manual, progressive, preview and the best - predictive/auto dialing). There are a plethora of other features such as call scripts, ACD, IVRs, remote agents, etc. that are conducive to a productive work environment, especially in call centres of any size. Review collected by and hosted on G2.com.
Much of the resources online that used to help with customization has either been taken offline or have been converted to paid solutions. Documentation is fairly good, but was way better earlier. Review collected by and hosted on G2.com.
It has capability to support predictive dialing that saves lot of time and provide huge productivity . It has very help full features like Integrated CRM, USER management and asterisk in one server. Review collected by and hosted on G2.com.
Vicidial is little tough in terms of troubleshooting. Some time i felt very hard to find soluttions for some problems. Since its open source software hence no support is available. Review collected by and hosted on G2.com.
The autodialer is as simple as they get, There's not much to personalize and for the end user it is very straightforward, I also like that it is compatible with pretty much every browser and computer on earth Review collected by and hosted on G2.com.
The user interface leaves a lot to be desired, it is as spartan as it gets, there's no customization, and the call in, call-out sounds can feel very outdated. VICIdial could definitely use a facelift after many years. Review collected by and hosted on G2.com.
Vicidial is a simple and easy-to-use dialer that gets the job done without any fancy features. It's perfect if you're looking for something straightforward and hassle-free. Review collected by and hosted on G2.com.
Vicidial feels outdated because it doesn't have many features compared to other options in the market. It also doesn't work well with other important tools like CRMs or AI. It's mainly useful for cold calling, but not much else. Review collected by and hosted on G2.com.
Tool can be used in different platforms and can be easily integrated with other home designed tools. Easy management of calls, status, queue, everything in one place. Review collected by and hosted on G2.com.
Some parts can be optimized to be more user friendly, if you are totally new to the LOB or to the industry, you will struggle because it was designed for people with experience. Review collected by and hosted on G2.com.
