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This has the potential to be a good service if the customer service wasn't so lacking. Review collected by and hosted on G2.com.
For one year, we did not use the product due to Covid-19 and being shut down. We asked if we can receive a credit and were told no. We asked to pause and we were told no. Our only option was canceling. Once we canceled, a few months later we asked to re-activate. We were told a $1000 reinstatement fee needed to be in place for us to continue. I asked if that can be waived and their accountant Stacey was very unprofessional.
Her exact words in an email "My boss has hired me specifically to keep deadbeats like you at bay. What do you think? He wants to lose more money because of your company? With that ultra-sweet offer of 1 month of service? Pass."
The fact an employee would email someone that is unprofessional. I called today to speak to a manager and nobody will return my call. Review collected by and hosted on G2.com.
38 out of 39 Total Reviews for VICIdial
Overall Review Sentiment for VICIdial
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Vicidal is having all nessaray module which require to run a contact center. Its light asterisk and better CRM integration makes it complete solution for my Customer service and sales process very convenient at one single server. Review collected by and hosted on G2.com.
Bug and setting malfunction handling and is bit tough because of very less support available from the community forum. Sometimes in critical situations we end up reinstalling/resetup the server. Review collected by and hosted on G2.com.
Almost everything! I've been using for more than a decade now. The best feature so far has been the ability to customize it (if you have fair knowledge of core PHP and the Asterisk ecosystem and telephony like SIP/webrtc). It has all possible methods of dialing (manual, progressive, preview and the best - predictive/auto dialing). There are a plethora of other features such as call scripts, ACD, IVRs, remote agents, etc. that are conducive to a productive work environment, especially in call centres of any size. Review collected by and hosted on G2.com.
Much of the resources online that used to help with customization has either been taken offline or have been converted to paid solutions. Documentation is fairly good, but was way better earlier. Review collected by and hosted on G2.com.
It has capability to support predictive dialing that saves lot of time and provide huge productivity . It has very help full features like Integrated CRM, USER management and asterisk in one server. Review collected by and hosted on G2.com.
Vicidial is little tough in terms of troubleshooting. Some time i felt very hard to find soluttions for some problems. Since its open source software hence no support is available. Review collected by and hosted on G2.com.
The autodialer is as simple as they get, There's not much to personalize and for the end user it is very straightforward, I also like that it is compatible with pretty much every browser and computer on earth Review collected by and hosted on G2.com.
The user interface leaves a lot to be desired, it is as spartan as it gets, there's no customization, and the call in, call-out sounds can feel very outdated. VICIdial could definitely use a facelift after many years. Review collected by and hosted on G2.com.
Vicidial is a simple and easy-to-use dialer that gets the job done without any fancy features. It's perfect if you're looking for something straightforward and hassle-free. Review collected by and hosted on G2.com.
Vicidial feels outdated because it doesn't have many features compared to other options in the market. It also doesn't work well with other important tools like CRMs or AI. It's mainly useful for cold calling, but not much else. Review collected by and hosted on G2.com.
