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What I like the most is that Vicidial is perhaps one of the most complete programs for the management of a CallCenter with OpenSource license. It allows managing incoming calls / campaigns and outgoing calls / campaigns; As PBX uses Asterisk (version 1.8.X). Vicibox is the version of Vicidial that comes in an ISO. The latest version available is 6.0.4 and installation on a Vultr VPS of 8GB of RAM, 4 vCPU and 150GB hard drive. With this type of configuration, according to the document that accompanies the ISO, we can use a maximum of 15 Agents in outgoing call campaigns or 25 Agents in incoming call campaigns. Vicidial can also be installed in a group of servers composed of 4 machines: Database, Web part, Asterisk PBX, Server to archive calls recordings. Review collected by and hosted on G2.com.
Sometimes the program Remove the agents from the system and send them to a screen that says ''click here for login again'' , the softphone hangs up, the web takes time to unfold, calls are crossed, Realtime shows many agents in dead when they are actually on call, it pauses automatically, it has a deface when the agent already has the client on the screen and with the data it takes to unfold. Review collected by and hosted on G2.com.
38 out of 39 Total Reviews for VICIdial
Overall Review Sentiment for VICIdial
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Vicidal is having all nessaray module which require to run a contact center. Its light asterisk and better CRM integration makes it complete solution for my Customer service and sales process very convenient at one single server. Review collected by and hosted on G2.com.
Bug and setting malfunction handling and is bit tough because of very less support available from the community forum. Sometimes in critical situations we end up reinstalling/resetup the server. Review collected by and hosted on G2.com.
Almost everything! I've been using for more than a decade now. The best feature so far has been the ability to customize it (if you have fair knowledge of core PHP and the Asterisk ecosystem and telephony like SIP/webrtc). It has all possible methods of dialing (manual, progressive, preview and the best - predictive/auto dialing). There are a plethora of other features such as call scripts, ACD, IVRs, remote agents, etc. that are conducive to a productive work environment, especially in call centres of any size. Review collected by and hosted on G2.com.
Much of the resources online that used to help with customization has either been taken offline or have been converted to paid solutions. Documentation is fairly good, but was way better earlier. Review collected by and hosted on G2.com.
It has capability to support predictive dialing that saves lot of time and provide huge productivity . It has very help full features like Integrated CRM, USER management and asterisk in one server. Review collected by and hosted on G2.com.
Vicidial is little tough in terms of troubleshooting. Some time i felt very hard to find soluttions for some problems. Since its open source software hence no support is available. Review collected by and hosted on G2.com.
The autodialer is as simple as they get, There's not much to personalize and for the end user it is very straightforward, I also like that it is compatible with pretty much every browser and computer on earth Review collected by and hosted on G2.com.
The user interface leaves a lot to be desired, it is as spartan as it gets, there's no customization, and the call in, call-out sounds can feel very outdated. VICIdial could definitely use a facelift after many years. Review collected by and hosted on G2.com.
Vicidial is a simple and easy-to-use dialer that gets the job done without any fancy features. It's perfect if you're looking for something straightforward and hassle-free. Review collected by and hosted on G2.com.
Vicidial feels outdated because it doesn't have many features compared to other options in the market. It also doesn't work well with other important tools like CRMs or AI. It's mainly useful for cold calling, but not much else. Review collected by and hosted on G2.com.
