# VI Service Desk Reviews
**Vendor:** Velocity Integrations Software  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 3
## About VI Service Desk
VI Service Desk is an IT asset management software that offers the tools to efficiently manage resources and resolve problems quickly and effectively. Includes a fully integrated Knowledge Base with unlimited categories, Lotus Notes Client and fully web enabled for remote access, in depth reporting, multi tier escalation, and hardware and software asset management.




## VI Service Desk Reviews
  ### 1. VI service desk review

**Rating:** 4.5/5.0 stars

**Reviewed by:** Soham K. | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 01, 2024

**What do you like best about VI Service Desk?**

It has made calling very convinient and it is user friendly.

**What do you dislike about VI Service Desk?**

Some its I face issues in loggin in to the portal which is a hinderance in my work.

**What problems is VI Service Desk solving and how is that benefiting you?**

It is suitable for my complaint management were I can connect with our clients easily.

  ### 2. VI review

**Rating:** 4.0/5.0 stars

**Reviewed by:** Samir D. | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 25, 2023

**What do you like best about VI Service Desk?**

1. We get total reports in very less time 
2. We can monitor all agents calling
3. Our agents using this software daily for calling 
4. Easy to integrate new features

**What do you dislike about VI Service Desk?**

1. Customer support is not much good
2. We cannot check details before 30 days

**What problems is VI Service Desk solving and how is that benefiting you?**

It is making calling process easy, which helps to achive our calling targets

  ### 3. Excellent support and smooth integration.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jessica R. | Professional Development & DEI Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 16, 2021

**What do you like best about VI Service Desk?**

The system itself is very intuitive, which made it really easy for users to get users to use a whole new platform.

**What do you dislike about VI Service Desk?**

I have no downside to report at this time.

**What problems is VI Service Desk solving and how is that benefiting you?**

Ensuring we are using the correct links, any new questions related to our previous process, and questions on how to customize our forms based on the evaluator. The benefits of VI Service Desk is that we get timely responses to our questions, and they are willing to sit down with us to provide step-by-step guidance until we feel confident with maneuvering the system.



- [View VI Service Desk pricing details and edition comparison](https://www.g2.com/products/vi-service-desk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-31+04%3A36%3A01+-0500&secure%5Bsession_id%5D=f40a3f80-1a48-44ba-984e-9510ab51675c&secure%5Btoken%5D=38830a4212bf5277b8ada22d0462cf484976a2ab9c50201c9d43b8a18d605138&format=llm_user)

## VI Service Desk Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

## Top VI Service Desk Alternatives
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