RC
Rebecca C.
Enterprise (> 1000 emp.)
"Vertex: My Favorite Tool for 16 Years and Counting"
5/5
What do you like best about Vertex?

I love the Vertex product because it is a great tool for the user. I have worked with many products in the industry and Vertex is by far my favorite. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

I can't really say there has been anything I dislike about Vertex. I have been a user off and on for almost 16 years. Review collected by and hosted on G2.com.

Eshwar P G.
EG
Eshwar P G.
VERTEX SME
Small-Business (50 or fewer emp.)
"Vertex consumer"
5/5
What do you like best about Vertex?

UI and content, the use of mapping and flexibility with tax assist tules Review collected by and hosted on G2.com.

What do you dislike about Vertex?

Data updates that are not fully complete or.may have missed an important update

Also the bugs that are not reported in SR Review collected by and hosted on G2.com.

JJ
James J.
Small-Business (50 or fewer emp.)
"Vertex Review"
5/5
What do you like best about Vertex?

It's easy to understand instructions and the support associates are always very helpful. It's also very easy to use. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

I really have nothing that comes to mind Review collected by and hosted on G2.com.

KS
Ken S.
Enterprise (> 1000 emp.)
"O-Series Updates Make Reporting and Access a Breeze"
5/5
What do you like best about Vertex?

The reporting and ease of access utilizing O-Series after recent updates. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

Nothing I can think of. The products are great. Review collected by and hosted on G2.com.

CG
Charles G.
Enterprise (> 1000 emp.)
"Excellent Tax Solutions, Though Support Can Be Challenging"
5/5
What do you like best about Vertex?

Vertex provides excellent software and services that support the indirect tax needs of our business. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

At times the support process can be challenging, requiring multiple follow up interactions. The nature of support is that there is a need and we want our questions answered as quickly and with the least amount of effort. Review collected by and hosted on G2.com.

EB
Erin B.
Mid-Market (51-1000 emp.)
"Efficient Tax Filing That Saves Valuable Time"
5/5
What do you like best about Vertex?

very efficient when filing sales and use taxes. It frees up time to work on other projects Review collected by and hosted on G2.com.

What do you dislike about Vertex?

unable to use the vertex returns feature it has issues with putting the correct amount of taxable purchases we manually have to get the information and enter it in. Review collected by and hosted on G2.com.

DK
dinesh bala k.
Small-Business (50 or fewer emp.)
"nice product which requires better support team"
4/5
What do you like best about Vertex?

I like the product and capability that it has Review collected by and hosted on G2.com.

What do you dislike about Vertex?

support is always a nightmare to get hold of account rep or customer team unless you are a gold tier Review collected by and hosted on G2.com.

AM
Amanda M.
Enterprise (> 1000 emp.)
"Great for Sales Tax Reporting, But Exporting Tax Matrix Is Complex"
4/5
What do you like best about Vertex?

Report generated on sales tax paid to vendor. Provides insight to what we are paying sales tax for a possible reverse audit. Also provides what we are not taxing and should be. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

The complexity of how to find our tax matrix based on our mapping and export out of Vertex Review collected by and hosted on G2.com.

PL
Peggy L.
Enterprise (> 1000 emp.)
"Ensures Compliance, But Large Audit Reports Can Be Challenging"
5/5
What do you like best about Vertex?

The Vertex O on demand has been the best decision we have made as a company. It has ensured our compliance going forward. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

We have so much data that the audit reports are huge and we sometimes struggle with that. Review collected by and hosted on G2.com.

DG
Drew G.
Small-Business (50 or fewer emp.)
"Tax Director Review"
4/5
What do you like best about Vertex?

The integration with our ERP throughout our process. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

Each tool requires new implementation and a lot more money to use. Review collected by and hosted on G2.com.