# Versapay Reviews **Vendor:** Versapay **Category:** [Accounts Receivable Software](https://www.g2.com/categories/accounts-receivable) **Average Rating:** 4.1/5.0 **Total Reviews:** 95 ## About Versapay Versapay is a comprehensive accounts receivable automation solution designed to streamline the collections and reconciliation of B2B payments. By integrating finance teams, customers, and various systems into a cohesive ecosystem, Versapay enhances cash flow visibility and empowers businesses to manage their working capital effectively. With a robust user base of over 10,000 customers and more than 5 million companies engaged in transactions, Versapay facilitates the processing of over 100 million transactions, amounting to more than $300 billion in payments annually. After implementing Versapay, our customers see: • 50% reduction in manual processes • 30% fewer past-due invoices • 20% average savings on payment processing fee • 25% faster payment speeds • 80% customer adoption rate (highest in industry) The challenges that Versapay address are relevant for growing businesses that face cash flow issues stemming from a cumbersome invoice-to-cash process. Fragmented systems can lead to slow cash conversion, while manual accounts receivable processes introduce delays and errors. Additionally, payments data often resides in isolated silos, preventing organizations from gaining strategic insights. Limited visibility into cash flow and working capital complicates forecasting and growth management, which can ultimately hinder business success. By removing these barriers, Versapay accelerates cash flow and enhances financial stability. Targeting middle-market organizations, Versapay is specifically designed for businesses that are scaling and require predictable cash flow. It caters to those looking to move beyond manual accounts receivable processes and basic ERP systems. Our solution automates collections, payments, and cash application driving efficiency and supporting growth. Versapay's flexibility allows it to meet customers at various stages of their financial journey, providing a unified yet modular approach to accounts receivable management. Key features of Versapay include user-friendly invoicing and customer/supplier portals that facilitate seamless interactions between suppliers and customers. With over 80% adoption among suppliers and customers, the platform significantly enhances the user experience, simplifying dispute management and digital payment processing. End-to-end collections management capabilities that incorporate workflow automation, task management, and AI-driven reporting, streamlining the entire collections process. The Cash Application module efficiently handles various payment types, utilizing configurable AI match rules to achieve a 90% straight-through processing rate. Versapay also integrates with leading ERPs such as Sage Intacct, Netsuite, and Microsoft Business Central and F&O offering embedded payment solutions and flexible APIs for seamless data exchange. Our solution offers valuable insights and reporting tools to help businesses monitor cash flow, track key performance indicators like Days Sales Outstanding (DSO), and identify customer payment behaviors. And we includes built-in B2B payment services, offering a comprehensive digital wallet, processing solutions, compliance features, and enhanced security measures, all designed to optimize cash management and reduce costs. ## Versapay Pros & Cons **What users like:** - Users commend Versapay for its **ease of use and quick implementation** , enhancing team efficiency and customer experience. (6 reviews) - Users value the **easy payment processes** of Versapay, enjoying seamless implementation and excellent customer support. (5 reviews) - Users value the **easy setup** of Versapay, facilitating seamless payment processing and efficient account management. (5 reviews) - Users value the **seamless integration** with NetSuite, greatly enhancing AR management and customer payment processes. (5 reviews) - Users appreciate the **automation of invoicing** in Versapay, enabling faster payments and improved efficiency in AR management. (4 reviews) - Users value the **excellent customer support** of Versapay, enhancing overall usability and user experience. (4 reviews) - Users praise the **seamless integration** of Versapay with NetSuite, enhancing payment processing efficiency and support. (4 reviews) - Users value the **automated invoicing and payment features** of Versapay, enhancing efficiency and ensuring faster payments. (4 reviews) - Users find **VersaPay saves significant time** by streamlining customer payments directly within their existing workflow. (4 reviews) - Easy Integrations (3 reviews) **What users dislike:** - Users report **payment issues** including lack of support for non-USD transactions and delays impacting their experience. (7 reviews) - Users experience **poor customer support** with slow responses and lack of effective communication from Versapay teams. (3 reviews) - Users report **delays** due to technical difficulties and inadequate support, affecting payment processing and reconciliation. (2 reviews) - Users are frustrated by the **inadequate reporting** and lack of support from Versapay, complicating reconciliation processes. (2 reviews) - Users face significant **integration issues** , complicating implementation and hindering proper communication with existing systems. (2 reviews) - Limited Functionality (2 reviews) - Not User-Friendly (2 reviews) - Setup Difficulty (2 reviews) - Communication Issues (1 reviews) - Users find the **difficult setup** of Versapay challenging, leading to issues with invoicing and system integration. (1 reviews) ## Versapay Reviews ### 1. What once was is no longer **Rating:** 0.0/5.0 stars **Reviewed by:** Jonathan H. | Corporate Accounting Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Versapay?** Versapay originally was a great product for us. It simplified our AR process and reduced the amount of checks we were receiving monthly by switching tenants to pay via ACH. **What do you dislike about Versapay?** We renewed out contract with them in summer of 2025. In December of 2026, we were notified about a mandatory upgrade that would need to be done. In early 2026, we were informed that there would be additional fees on top of what our contract stated. There are now additional requirements to setup a new entity. These requirements are essentially a full audit of your company. What was once a great product with easy onboarding, now has turned into a major pain point. We are a commercial real estate company and maybe other industries are different, but I recommend looking elsewhere if you are in CRE. **What problems is Versapay solving and how is that benefiting you?** Versapay solved manually processing checks and syncing with our ERP to record rent payments. ### 2. Nearly Impossible to Reach the Right Support Team **Rating:** 1.0/5.0 stars **Reviewed by:** Jun C. | Director of IT and Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Versapay?** When it works and you've found the right support person/team, it's a smoot troubleshooting experience. There are maybe like 2 great support specialists and if you get lucky and they picked up your case, you know you'll be in good hands. Or else you're looking at getting over 2 weeks or more to get your case resolved even if it's a small item. **What do you dislike about Versapay?** No account manager and nearly impossible to find the right contact for the right team to find the right resolution when you're already a customer. Inconsistencies with the documentations that different Versapay team tries to give out and then you're back and forth arguing with the Versapay team for following their documentation. **What problems is Versapay solving and how is that benefiting you?** We use Versapay for our retail payment processing and accounts reconciliation for credit card payments. It works most of the time. **Official Response from Tiffani Anderson:** > Hi Jun, We're very sorry to hear about your negative experience. We sincerely apologize for any frustration this may have caused. We have escalated your feedback to our team and they have reached out to you about your issue. If you are able to, please respond to our request for more information. ### 3. Your Partner for Invoicing & Billing **Rating:** 4.5/5.0 stars **Reviewed by:** Deep P. | Collections Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Versapay?** 1) Very user-friendly interface 2) Precise information 3) Seamless payment processing 4) Customer support is satisfactory **What do you dislike about Versapay?** Couple of times I have observed that we are unable to remove a bank account on behalf of our customers which becomes a bit stressful for them. They have to disable the autopay, select another account and then delete the primary account. This process can be made more efficient. **What problems is Versapay solving and how is that benefiting you?** We came across an issue with the autopay feature for more than 300 customers on 09/01/2025 where the payments were not processed as scheduled. The issue was resolved on an urgent basis which was highly appreciated. ### 4. VersaPay Has Enhanced Our Workflow and Increased Our Cashflow **Rating:** 4.0/5.0 stars **Reviewed by:** Nicholas S. | Accounts Receivable Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Versapay?** VersaPay integreates seamlessly into Netsuite in a way that works perfect for our existing workflow. Having the ability to take customer payments right in Netsuite as well as give clients the option to pay through the link on an invoice reduces the amount of time it has taken to get customer payments after an invoice is generated. We use VersaPay every day, and it's become essential to accepting credit cards in various forms from our clients. **What do you dislike about Versapay?** Sometimes we have clients pay for multiple invoices at once with one credit card, but the invoices are in different accounts on Netsuite. I would prefer if there were a way to use that credit card for these two invoices on Netsuite, instead of needing to use the Versapay Gateway. **What problems is Versapay solving and how is that benefiting you?** We had a third party credit card processor before, and it required us to manually copy authorization codes from transactions over into Netsuite which occasionally created issues when someone made an erorr. VersaPay has helped reduce the amount of human error involved in processing transactions. ### 5. Strong starter product for payments with nice AR functionality **Rating:** 4.0/5.0 stars **Reviewed by:** Jen T. | SVP Business Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Versapay?** Integrates well with Netsuite. We've been able to use it daily with many customers to consolidate our AR activity. Unlike other payment processors, it's easy to get someone to answer a support ticket and we feel like a valued customer, not just another number. **What do you dislike about Versapay?** Initial implementation was more difficult than we expected and we ran into a number of hurdles getting users with the correct access, finding the customer support less than totally accomodating. The initial outreach to customers to move them to this platform was not as streamlined as it could be and represents an area for growth for the company. **What problems is Versapay solving and how is that benefiting you?** It is our embedded payment processor to collect payments on all of our B2B invoicing activity. There are a number of AR features that we have found to be very helpful and a nice upgrade from our previous solution. ### 6. Great Affiliate Invoicing, But Needs Non-USD Payment Support **Rating:** 2.5/5.0 stars **Reviewed by:** Alok Kumar T. | Principle Technical Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Versapay?** Affiliate invoicing and payment feature. **What do you dislike about Versapay?** Non-usd payments not supported and failure reporting is not as expected **What problems is Versapay solving and how is that benefiting you?** Sending different invoice formats to different kind of business models. ### 7. Quick response from Versapay but link is faulty **Rating:** 3.5/5.0 stars **Reviewed by:** Rachel A. | Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Versapay?** We use Versapay to automate our invoicing process with a paylink button that they added to our invoices to get paid faster. This is very helpful to get instant payments from our customers. **What do you dislike about Versapay?** We had occasional broken links on the payment button so we had to contact Versapay to fix the link. They were quick to responsd which we appreciated. But the last time they fixed the link, it changed our template and we can no longer edit it in "what you see is what you get" mode or the link will break anytime we make a change in this mode...so when we customize our invoice template, it has to be in html mode which is challenging. **What problems is Versapay solving and how is that benefiting you?** We use Versapay to get instant payment on invoices which is much needed. ### 8. This is the Payment Portal we have been searching for! **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony M. | Director and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Versapay?** We always faced challenges with customers saying they never received our invoice by email. With VersaPays transparent system we can see when our customers have opened and viewed their invoice so “the lost in cyberspace” to delay payment can never be used again!! **What do you dislike about Versapay?** Unfortunalty I cannot see any downside to using Versapay. I would be making something up if I had to complete this section. Versapay says what it does and does what it says.... it's that simple! **What problems is Versapay solving and how is that benefiting you?** Using the Versapays platform has allowed us to offer transportation to customers that do not have credit terms. To have our customers pre-pay for their shipments is now quick and easy! This even allows us to pick-up shipments same day because of the transparency and notification emails sent out to all by their automated system. ### 9. Versapay- review **Rating:** 5.0/5.0 stars **Reviewed by:** Dipali R. | Revenue data specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Versapay?** Streamlined Processes, Faster Payments and Reduced DSO, Customer Self-Service Portal, Visibility **What do you dislike about Versapay?** Time-Consuming Setup, Slow or Inconsistent Support, Reporting Limitations **What problems is Versapay solving and how is that benefiting you?** Many businesses rely on manual methods for invoicing, sending reminders, collecting payments, and applying cash. This is time-consuming, prone to human error, and expensive. ### 10. Easy to Use with Great Support, But ERP Integration Needs Work **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Versapay?** It's ease of use & implementation. They provide excellent customer support & has a lot of interesting features especially there click to pay feature. **What do you dislike about Versapay?** It's ability to integrate with some ERPs. **What problems is Versapay solving and how is that benefiting you?** It's click to pay feature is very good. ### 11. Recommended by NetSuite **Rating:** 3.5/5.0 stars **Reviewed by:** Jacob N. | Finance Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Versapay?** Versapay integrates with NetSuite really easily, and has a reasonable pricing model. **What do you dislike about Versapay?** Versa pay does not offer a customer experience that is as customizable as some other providers. **What problems is Versapay solving and how is that benefiting you?** Versapay allows us to collect via the Credit Card and ACH Channel. ### 12. One Stop Shop for AR Management **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon N. | Financial Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Versapay?** Our team loves how Versapay has streamlined our AR management, all through one easy-to-use and easy-to-learn platform. We are able to easily manage payment application, send customer statements, and collect credit card and ACH payment. Our customers love the ability to see their acocunts in real time, and this increased visibility has significantly improved our DSO and days to pay. We've also found the additional reporting and visibility extremely helpful during our annual audit, as records and reports are a breeze to retieve. Versapay has certainly improved our team efficiency. **What do you dislike about Versapay?** Other than small UI changes (ability to filter to exclude rather than include, and some visual changes), we are satisfied with the Versapay product. Down the line additional reporting features would be great, but we are able to accomplish what we need with the stock options. **What problems is Versapay solving and how is that benefiting you?** We love that customers can direct how their payments are applied, and can make partial payments. We love that the CashApp has AI features which automatically match payments to customers and invoices. This saves us so much manual effort with applying payments, and reduces errors. Further, customers can see their payments applied in real time. ### 13. Too many portals w/lack of support **Rating:** 2.5/5.0 stars **Reviewed by:** Carrie D. | Accounts Receivable Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Versapay?** Customer transperancy. Automated Dunning letters. **What do you dislike about Versapay?** Numerous portals to do reconcilation vs on portal to reconile transactions. Lack of timely customer service support. No client relations manager assigned to our account. Cash app and C-AR Versapay teams do not seem to know what the other dept is doing. Implementation was challenging for C-AR with notices being released to customers in error by Versapy. System does not always communicate w/NetSuite in all scenarios. **What problems is Versapay solving and how is that benefiting you?** Reconciilations, payments not automatically processing even through the authorizations have been approved so far still no resolution. Has been a week since we opened the ticket. ### 14. Easy to set up and use for customer payments **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth W. | Director of Finance and Accounting, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Versapay?** Versapay was easy to set up and connect to NetSuite. We were also able to quickly set up a payment link on invoices and statements so customers can pay directly through the link. Our Implemenation person was great and easy to work with. This has been an easy system that we can set up and let run without too much additional effort or support needed. **What do you dislike about Versapay?** Their support after launch can be a little slow. **What problems is Versapay solving and how is that benefiting you?** I needed a customer payment option to use along with NetSuite so customers can pay quickly through their invoice or statement. ### 15. Run from Versapay **Rating:** 0.0/5.0 stars **Reviewed by:** Logan W. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Versapay?** The portal is great and allows payments to be made online. **What do you dislike about Versapay?** Versapay’s implementation has been a nightmare. Their team doesn’t seem to know how to deploy their product properly. Expect a year of bugs with no fixes. When you report issues, it takes 2-3 months to get any kind of resolution. Customer service is basically non-existent; they just pass tickets around with no one taking responsibility. We’ve spent manny hours trying to make Versapay work, and honestly, it would have been better to pay higher fees elsewhere than deal with the headaches and staff time needed to keep it running. You could probably process payments manually faster than trying to get Versapay to work. The lack of ownership and accountability from their team is frustrating. **What problems is Versapay solving and how is that benefiting you?** The goal behind Versapay was to implement credit card processing via Netsuite. They did not solve this problem. **Official Response from Marianna Cherniuk:** > Thank you for your candid feedback. We genuinely appreciate you highlighting both the strengths of our online payment portal and the challenges you've encountered during implementation. At Versapay, we believe in transparency and continuous improvement, which is why we value all customer feedback - positive and critical alike. We want to assure you that we take these concerns seriously. In fact, our executive team has personally engaged Logan on this situation to ensure it receives the highest level of attention. We're pleased to share that a targeted software release addressing these specific challenges has been released. This responsiveness reflects our unwavering commitment to our customers' success. While many of our clients have successfully integrated Versapay with NetSuite and experienced significant improvements in their payment processes, we recognize that every implementation is unique. We're dedicated to achieving this same level of success for all our customers. ### 16. Great service response **Rating:** 4.5/5.0 stars **Reviewed by:** Patricia L. | Accounting Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Versapay?** They are very responsive and help out and continue to work until they resolve any issues or concerns **What do you dislike about Versapay?** I have not had a negative experience to date with the support. The system itself has some issues **What problems is Versapay solving and how is that benefiting you?** It is allowing my company to keep a statement of record for our receivables ### 17. One of the best Netsuite Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Diane B. | President/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Versapay?** Convenient, time saving and lower cost Merchant Services Provider that integrates seamlessy with our Netsuite ERP. **What do you dislike about Versapay?** Occassional technical difficulties causing a delay in payments. **What problems is Versapay solving and how is that benefiting you?** Eliminates the need for a separate payment process. Less accounting time and easier collection of payments for the clients. ### 18. Works well with NetSuite but takes some effort to learn **Rating:** 4.0/5.0 stars **Reviewed by:** Max H. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Versapay?** Integrates natively with NetSuite and I like the authorization then capture workflow. **What do you dislike about Versapay?** It's difficult for employees to learn. The differences between authorizations and captures and the difference between payment tokens and credit cards. **What problems is Versapay solving and how is that benefiting you?** Direct integration with NetSuite ERP ### 19. Versapay is Amazing!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Versapay?** I love the fact that Versapay works well with NetSuite! We converted to Versapay, once I found out that it was built for NetSuite. We use the system everday, for all of our payment processing needs. Processing payments has become a much simpler process since we changed our processing system. The implementation process was quick and seamless. The team at Versapay connected to our NetSuite and worked behind the scenes, which made it nice that we had zero downtime while they completed the process. Lastly, their Customer Support is very friendly and eager to help. **What do you dislike about Versapay?** I have not found anything that I dislike about using the Versapay system. **What problems is Versapay solving and how is that benefiting you?** We recieve payments from our Customers faster. We send them a quick link and then the payment is sent to our bank account. ### 20. Fast and easy payment method **great collection tool **Rating:** 4.0/5.0 stars **Reviewed by:** Susie B. | Credit Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Versapay?** Versapay is a great tool that we can offer to our customers enabling them quick access to their account statement, invoices and allows them to pay all in one place. Overall easy to use and Implementaion was also simplefied by the great Versapay team. **What do you dislike about Versapay?** Previously was the turnover in the staff, which seems to have been resolved the past year. **What problems is Versapay solving and how is that benefiting you?** Gives customers access to their invoices. They can pay on line, and setup auto pay features. ### 21. easy to use, everything in one application, from set up an account to processing payments **Rating:** 5.0/5.0 stars **Reviewed by:** Loan P. | Senior Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Versapay?** customers can pay their invoices in versapay, easy to use **What do you dislike about Versapay?** Not every account will sync with VersaPay. **What problems is Versapay solving and how is that benefiting you?** The payment report has everything i needed to do my job, it has customer names and last 4 digit of credit card number help me easy to identify the payments ### 22. It has saved me so much time and my customers have never been happier **Rating:** 5.0/5.0 stars **Reviewed by:** Shirley G. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Versapay?** The access of invoices in the customer hands .. taking labor off my ar team and allowing the customer to pay. I love they get reminders and can see invoices **What do you dislike about Versapay?** I LOVE SO MUCH ABOUT IT...MAYBE ALLOW APP **What problems is Versapay solving and how is that benefiting you?** Saving time emailing reminders ### 23. Good Service but slow to get Issues Resolved **Rating:** 4.5/5.0 stars **Reviewed by:** Sonya S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Versapay?** easy to request assistance. Lots of reports. Implementation was super easy **What do you dislike about Versapay?** It takes to long to get any changes you request or get issues resolved. I was simply wanting the invoice number added to the receipt and we are on week 4 of getting this done. I had another issue and again it took 4 weeks to finally get a resolution. Needs better/faster customer support. **What problems is Versapay solving and how is that benefiting you?** Needing the invoice number added to the receipt. This will make it to find what invoice is paid by a charge. Issuing refunds could be made easier. ### 24. Great product! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Versapay?** Simplifies the follow-up process and provides customers a place to self service. Easy to use interface and quick implementation. **What do you dislike about Versapay?** Not much to dislike. The payment imports are slightly manual but may just be a nuance of our ERP. **What problems is Versapay solving and how is that benefiting you?** Collecting cash faster with automated dunning notifications and self service for our customers. Also helps manage the collections process workflow. ### 25. Works great **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Versapay?** The automation, ease of setup, support staff **What do you dislike about Versapay?** Inability to print, or send customer communications **What problems is Versapay solving and how is that benefiting you?** Steamlined invoicing to customer ### 26. Awesome time-saving software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Versapay?** cut our time applying cash in half, if not more **What do you dislike about Versapay?** There are some improvements that can be made to better suit the needs to of businesses using Business Central. Such as customers taking discounts, and deposits that need to be applied toa GL account. **What problems is Versapay solving and how is that benefiting you?** saving us time, and allowing us to accept credit card transactions ### 27. I am in the field 5 days a week and this App is Invaluable **Rating:** 5.0/5.0 stars **Reviewed by:** Roberta L. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Versapay?** This App is so easy to use! Snapping photos of front and back of checks is a breeze. I no longer have to find the closest Company Bank and stress over making the deposit on time to release orders for delivery. **What do you dislike about Versapay?** There are times when whoever writes the check has messy writing skills but these ar overcome with easy corrections. **What problems is Versapay solving and how is that benefiting you?** Ease of new orders after previous payment is collected. ### 28. Versapay is a Vital Credit Card Service for Labelmaster **Rating:** 4.5/5.0 stars **Reviewed by:** Nathan A. | Ecommerce Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Versapay?** I like the embedded interface is much better than the service we used before **What do you dislike about Versapay?** I dislike when the service goes down. This is very infrequent though. **What problems is Versapay solving and how is that benefiting you?** We use Versapay for order credit card processing of offline ERP orders and online web orders. ### 29. Payment Predictor System **Rating:** 5.0/5.0 stars **Reviewed by:** Jim B. | Treasury Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2023 **What do you like best about Versapay?** I implemented Versa Pay (Dade Systems) last Year within Day Pitney. We were able to add all the bank accounts that we receive wires/ACH Payments into, and as of today, we are currently hitting a 35% automation mark with any payments that come in. The automation through Vera Pay has increased Team production and allowed the Team to focus on other pressing items. **What do you dislike about Versapay?** The only complaint, which is not necessarily a complaint, is that every time we thought we had the process perfect, another small obstacle came up that we needed to address. For example, the Imports from Versa Pay were separating (1) wire into multiple transaction(s), because that wire had multiple invoices being paid. This was a tedious task to get fixed, but since it was complete, they system is running smoothly. **What problems is Versapay solving and how is that benefiting you?** The system has taken away all the Manual aspects of applying Cash that is received and turned into more of an automated process. Also allows us to do daily reporting at a higher level. ### 30. VersaPay Review **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly Z. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Versapay?** I love that VersaPay is linked to our ERP system to invite clients and manage client contact changes timely. As well as offers our clients the ability to pay by ACH or credit card. VersaPay enables us to become PCI compliant, which is HUGE! One of the main perks of VersaPay is that the AR invoice is closed "real-time" in our ERP system when a client makes a payment. Also, clients can access VersaPay 24/7 to make payments, upload invoices, and review their aging balance. **What do you dislike about Versapay?** I cannot think of anything I dislike about the new VersaPay platform. The older platform caused some barriers in presenting invoices to clients timely. However, this barrier was removed when we migrated to the new platform. **What problems is Versapay solving and how is that benefiting you?** VersaPay automated our company's payment posting process, saving us many hours a month. Our DSO has been reduced significantly, and VersaPay also supports scheduling monthly statement reminders to send to clients on specific days outstanding. ### 31. Amazing software to manage payments **Rating:** 4.5/5.0 stars **Reviewed by:** Mostafa F. | B, Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2023 **What do you like best about Versapay?** - Easy to use and process payments. - Payment notification via email once payment is processed. - Syncing data and information with billing systems and creating automatic payments within our billing system. - Daily report with the payment split gives visibility on paid invoices. **What do you dislike about Versapay?** Adding a paid invoice number in the bank transaction would be great because it will be easier to identify the payer if we don't have access to the detailed daily report. **What problems is Versapay solving and how is that benefiting you?** It makes it to customers to process payments in a few moments. Automatic payment creation within our billing system and closing the paid invoice. Payment notifications with invoice details make it easy to identify the payer. ### 32. Uprgaded AR instantly **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney S. | Financial Coordinator/ Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Versapay?** Quick and Easy Payment options for our clients. **What do you dislike about Versapay?** It is a learning curve for some clients- but once they get it they are great! **What problems is Versapay solving and how is that benefiting you?** More transparancy ### 33. Versapay automates the entire invoice to cash process **Rating:** 5.0/5.0 stars **Reviewed by:** Petra S. | Director AR, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2021 **What do you like best about Versapay?** The user-friendly online portal allows tenants to access real-time account balances 24/7 and manage their cash application process. The monthly rent statement and daily invoice distributions are easy and fast. When tenants have billing questions, they can communicate them directly within the platform. The auto-pay option makes monthly rent payment processing easier for our tenants, and at the same time, is decreasing the workload of our AR team. The support team is extremely helpful and knowledgeable. The consistent collaboration with our client success manager ensures that we maximize the benefits from Versapay. **What do you dislike about Versapay?** There used to be a delay in the communication between Versapay and our accounting software. This has been resolved with the implementation of a new connector. **What problems is Versapay solving and how is that benefiting you?** Versapay helped us move away from processing time-consuming paper checks. Due to Versapay’s easy only payment option, more tenants are paying online which means less time is spent applying cash receipts to tenants accounts. ### 34. Great product to reduce the amount of manual work required **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Versapay?** The rate of auto-matching remits to payments has cut down 65% of manual work. **What do you dislike about Versapay?** Reporting needs to be enchanced to allow better usage **What problems is Versapay solving and how is that benefiting you?** Manual remittance matching has cut down the amount of manual work required Auto-validation has cut down manual work and misapplication ### 35. VERSPAY EXPERIENCE **Rating:** 5.0/5.0 stars **Reviewed by:** ELLEN C. | AR/CREDIT MANAGER, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2021 **What do you like best about Versapay?** Versapay automates all of the work of an AR Collector on a daily basis. This includes payments, and it eliminates a lot of unnecessary phone calls that we receive. It also sends invoices on a daily basis and sends us rejection notices of emails and invoices that do not get sent. This helps us tremendously in reducing our DSO. It is also a very user friendly system. **What do you dislike about Versapay?** The reporting that Versapay produces could be a bit more detail oriented. One more thing, if a credit card gets declined in the Versapay system, it should be be able to process it a second time instead of it having to be done manually. **What problems is Versapay solving and how is that benefiting you?** One problem we are still trying to solve is a payment problem when customers use credits to make payments. ### 36. User friendly and easy **Rating:** 5.0/5.0 stars **Reviewed by:** Katie J. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Versapay?** Versapay is super user-friendly. The onboarding was very easy and I would recommend this service to anyone using NetSuite. It has make our credit card processing for customers very smooth. **What do you dislike about Versapay?** The only think I do not like about Versapay is that I do not get accurate information on the receipts verses the sales order from NetSuite. When it charges shipping in Netsuite it calls it Tax in Versapay which could be confusing for customers if I ever need to send them a receipt. **What problems is Versapay solving and how is that benefiting you?** Versapay is our credit card processing solution for NetSuite. It integrates perfectly with that platform and helps us to be more productive and accurate when processing payments. ### 37. Versapay Integration with Netsuite **Rating:** 4.0/5.0 stars **Reviewed by:** Jodie v. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Versapay?** We need a better way to secure our customer credit card and bank card information. Versapya allows us to tokenize card information to increase security. Versapay also gave us the ability to email invoices and statements to customers so they have the option to pay online. **What do you dislike about Versapay?** Inital set-up was costly because of the changes that need to be made to Netsuite forms and workflow. **What problems is Versapay solving and how is that benefiting you?** We needed to secure our credit card information to comply with industry regulations. Versapay allows us to tokenize credit cards and bank information. We are also able to offer online payment to customers where before we had a very manual, paper-intensive process. ### 38. Amazing System and Quick Collections **Rating:** 5.0/5.0 stars **Reviewed by:** Larissa G. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Versapay?** I love that customers can have visibility and access to their invoices and can pay invoices directly as well as set up recurring payments. I love the ease of sending past-due reminders and the ability to connect with customers in the portal. **What do you dislike about Versapay?** I wish there were better dunning notices to set up messages for certain past-due buckets. I also wish there was a way to see if there were errors with syncing invoices. **What problems is Versapay solving and how is that benefiting you?** Versapay has stopped the emails asking for copies of invoices and statements. Also stopped the calls of me making credit card payments for the customer. Customers are now self sufficient taking these responsibilities off of my plate. ### 39. Online Bill payment - Customer self serve **Rating:** 4.5/5.0 stars **Reviewed by:** Grant D. | Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Versapay?** The ability for customers to login and pay or dispute their invoices daily. Our previous statement cycle was monthly and this allows the customer more flexibility to manage their payments **What do you dislike about Versapay?** Internal reporting is limited to 10k rows. this makes it a challenge to get all historical data. Refund functionality is by payment and not invoice so you cannot do partial refund. **What problems is Versapay solving and how is that benefiting you?** Reduction in the number of customer phone calls to process payments. Flexibility to configure customers for targetted notification versus a manual alert. Disputes can be directed to the appropriate division for investigation. ### 40. We have some requests that have not be done. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2020 **What do you like best about Versapay?** that we can use different forms of payments on the same website **What do you dislike about Versapay?** the response time its too slow. we also need a dispute management enhancement **Recommendations to others considering Versapay:** Need to review the whole system before you go live, after you go live, we realized that we were missing things. **What problems is Versapay solving and how is that benefiting you?** there are a few items on our wish list that versa pay has not completed as of yet. ### 41. Unprofessional Implementation Nightmare **Rating:** 0.0/5.0 stars **Reviewed by:** liana P. | Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2022 **What do you like best about Versapay?** Versapay implementation team and customer representatives were very unprofessional in communication, made promises for functionality that did not actually work, and did not communicate timelines or ask necessary questions to make sure the service was implemented correctly. We will be switching as soon as possible. **What do you dislike about Versapay?** Product is not intuitive or user-friendly, took much longer to implement and no follow-up when deadlines were missed, and told that invoices would generate in the system automatically for booking convenience fees, but now have to manually enter them because they are not generated automatically. There are much better payment processors out there and my biggest complaint is the poor communication. **What problems is Versapay solving and how is that benefiting you?** Online payment processing but has created lots of manual work on the back end instead of automating payments in our accounting software as expected. **Official Response from Izaak Lundberg:** > Hi Liana, First and foremost, I’d like to thank you for being a long-term client of Versapay. We appreciate your business and the ability to partner with you to provide payment solutions. While we’re ordinarily known for providing excellent implementation experiences for our clients, I would like to sincerely apologize this was not the case for you and your team. We have your contact details and will be in touch as soon as possible to understand how we can better serve you moving forward. If it’s more convenient for you, please reach out to us at success@verspay.com. We look forward to improving your experience and partnership with Versapay. Sincerely, Karli Vold, Senior Vice President of Client Services Versapay ### 42. Run! **Rating:** 0.0/5.0 stars **Reviewed by:** Matt T. | Founder/Owner **Reviewed Date:** January 19, 2023 **What do you like best about Versapay?** Platform worked well, when it worked properly. **What do you dislike about Versapay?** In past year, transparency of deposits/report became terrible. VersaPay stopped notifying our company of NSFs. This amounted to 100K in payments that were never received. Since VPs reporting was underperforming, it was nearly impossible to reconcile these issues. Reached out to Customer Service with questions but VP didn't provide any help to fix. **What problems is Versapay solving and how is that benefiting you?** When it works, it speeds up payments. ### 43. Its very useful and efficient to maintain building financial details. **Rating:** 5.0/5.0 stars **Reviewed by:** Jayaraman S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Versapay?** Storage capacity of properties and their privacy. **What do you dislike about Versapay?** I think versapay is working well and good. **What problems is Versapay solving and how is that benefiting you?** Versapay update the property's details and its financial information in a safe and secure way. ### 44. DadePay Transformed Our A/R Collection and Settlement Processes **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | Director of Process Governance and Project Management, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Versapay?** The driver for our implementation was using Remote Deposit Capture through mobile. With centralized deposit and settlement through head office, this tool significantly reduced inbound courier costs by thousands of dollars per month, as we no longer needed to send cheques to head office. Additionally, Sales Representatives did not have to go out of their way to courier or bank branches which amounted to hundreds of hours of selling time saved. **What do you dislike about Versapay?** I honestly wish I had found Dade sooner. Going the traditional route and inquiring through the banks was unsuccessful, despite almost two years of pilot projects. If I had known a full suite of services through Dade were available, I would have saved a lot of lost time and money. **Recommendations to others considering Versapay:** If you're thinking about A/R automation, speak to Dade. They were able to meet all of our individual needs and our ROI was realized within the first 60 days. Their implementation and training team were first class. When customization was requested, Dade's team of developers were able to make necessary changes swiftly and reasonably priced. I strongly recommend Dade to any company that wants to automate their A/R collection and settlement processes. **What problems is Versapay solving and how is that benefiting you?** As we partnered with Dade, we transformed our process from one that was entirely manual to a highly automated process. This increase in automation resulted in a significant reduction of time required for the administrative team and allowed us to defer new hires and to be able to diversify the tasks assigned to them. ### 45. An innovative product with potential **Rating:** 3.5/5.0 stars **Reviewed by:** Chris M. | General Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2022 **What do you like best about Versapay?** Versapay has a product offering that is very unique in the space, and has the potential to bring all kinds of new efficiency to operations through deep links and integrations! **What do you dislike about Versapay?** The pace of innovation is unfortunately a little slower than would be desired, but the company appears to have been focused on several acquisitions. It would be desirable to see a real roadmap with heavy weighting on end user feedback be implemented and followed. **Recommendations to others considering Versapay:** Ensure your architecture is aligned with the platform in every way possible. **What problems is Versapay solving and how is that benefiting you?** We are finding some great changes in customer behavior that create a business benefit for our company, mostly around the reduction in DSO and invoice contesting. ### 46. Seamless and Efficient. **Rating:** 2.5/5.0 stars **Reviewed by:** Nick B. | eCommerce Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2022 **What do you like best about Versapay?** The seamless integration into the platform made onboarding very easy, and the features it offers to our customer allows for a large amount of efficiency to our A/R department. **What do you dislike about Versapay?** The pace at which new features and feedback get implemented needs to become much faster. As an Admin for our company, there are roadblocks to making changes, unlocking accounts and adjusting customer settings from my end. **Recommendations to others considering Versapay:** nothing. **What problems is Versapay solving and how is that benefiting you?** Scalability on collections and customer invoice/statement interactions is something we are solving through VersaPay. It also helps us solve the PCR online payment compliance for our company. ### 47. Satisfied Customer **Rating:** 5.0/5.0 stars **Reviewed by:** Othaniel S. S. | Manager of Accounts Receivable & Lease Administration , Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2022 **What do you like best about Versapay?** I think the best thing about Versapay is how easy the system is to use; * Adding users /removing users on a support level when hiring new employees or shifting portfolio responsibilities. * Tenants/ customers are billed in real time improving collections and reducing AR balances. * Paperless * Reporting Options * Access to supporting documents and historically billed charges for both customer and host. * Support team is very responsive and helpful in adapting the system to work for nonstandard agreements. * The ease of business operations during a pandemic reduced lag in payments when we were in lockdown. **What do you dislike about Versapay?** There aren't any I can think of ..honestly. **What problems is Versapay solving and how is that benefiting you?** * Paperless * Outsourcing bill circulation * Accounts Receivable Automation * Payment Processing * Credit and Collections ### 48. Versapay is a great payment service with great SSO features. **Rating:** 4.5/5.0 stars **Reviewed by:** Emil S. | Adobe Commerce / Magento Solutions Architect, Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Versapay?** As an service integrator, it was very easy to get single sign on working with VersaPay for my clients. **What do you dislike about Versapay?** There isn't really anything that I dislike about VersaPay, it works great. Customer and client feedback has been awesome. **What problems is Versapay solving and how is that benefiting you?** Our client (Carrier Enterprise) uses VersaPay to solve their billing needs. It makes it very easy for customers to pay invoices. The SSO features from our website are extremely convenient. ### 49. No hassle **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2022 **What do you like best about Versapay?** Versapay is a very easy-to-use tool and remarkably effecient. **What do you dislike about Versapay?** I have yet to find a downside or anything about them that has caused me any hassle in my already busy day-to-day schedule. **What problems is Versapay solving and how is that benefiting you?** Having the ability to accept and process electronic payments has been such a time saver! It is also convenient to our customers and leads to quicker payments. ### 50. DadePay helps us get paid faster and apply payments more efficiently **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2022 **What do you like best about Versapay?** We've been using DadePay for over five years. We receive payments faster by having customers pay by ACH on the Customer Portal and both ACH and check payments are applied to customer accounts much more efficiently. **What do you dislike about Versapay?** For any issues we've had with DadeSystems, they have listened to us and provided a solution. There are some limits on how much can be displayed to a customer on the Customer Portal, primarily to keep the user interface clean. **What problems is Versapay solving and how is that benefiting you?** With the Customer Portal, we went from 10% to 75% of our customer payments coming in by ACH. All ACH payments and most customer checks get applied to customer accounts without touching them. ## Versapay Discussions - [What is Yay pay?](https://www.g2.com/discussions/versapay-what-is-yay-pay) - [What is VersaPay ARC?](https://www.g2.com/discussions/what-is-versapay-arc) - [Is VersaPay legit?](https://www.g2.com/discussions/is-versapay-legit) - [What does VersaPay do?](https://www.g2.com/discussions/what-does-versapay-do) - [View Versapay pricing details and edition comparison](https://www.g2.com/products/versapay/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+02%3A03%3A33+-0500&secure%5Bsession_id%5D=66042b1f-7121-45f6-9832-e04e239c410d&secure%5Btoken%5D=656844358900afa1d415ef51fd4d5ff3cd8bf2f870c795ac57896208a853478b&format=llm_user) ## Versapay Integrations - [DM Valid](https://www.g2.com/products/dm-valid/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [MRI Property Management](https://www.g2.com/products/mri-property-management/reviews) - [NetSuite](https://www.g2.com/products/netsuite/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) ## Versapay Features **Customer Credit** - Credit Limits - Credit History - Credit Limits Adjustment - Integration with Credit Rating Agencies - Credit Limit Suspension **Payment Processing** - Encryption - Credit Card Processing - Mobile Payments - Digital Wallet Integration **Reporting** - Status - Customer Credit - History **Invoice Matching** - Incomplete Payments - Match Invoices and Payments - Errors and Adjustments - Cash Application **Administration** - Reporting & Analytics - E-commerce Integration - Processing Fees - POS Integration - Omnichannel - Levels 1 & 2 - Level 3 **Integrations** - Accounting - ERP - CPM **Collections** - Late Payments - Disputed Transactions - Personalized Customer Messaging - Customer Profiles **Payment Options** - Multi-Currency - Online payment portal **Transactions** - Credits - Invoices - Payments **Analytics** - At Risk Customers - Esimated vs Actual Receipts - Collections Effectiveness - Scaleability - Artificial Intelligence - Compliance Control **Security** - POS Verification **Workflows** - Approvals - Reconciliation **Self Service** - Customer Portal - Financial Documents **Platform** - Accounting integration - E-commerce Integration **Agentic AI - Accounts Receivable Automation** - Autonomous Task Execution **Agentic AI - Credit and Collections** - Autonomous Task Execution - Multi-step Planning - Adaptive Learning **AI - Accounts Receivable** - Generative - Responses - Predictive Analytics ## Top Versapay Alternatives - [Quadient Accounts Receivable](https://www.g2.com/products/quadient-accounts-receivable/reviews) - 4.4/5.0 (132 reviews) - [Invoiced](https://www.g2.com/products/invoiced/reviews) - 4.5/5.0 (395 reviews) - [Gaviti](https://www.g2.com/products/gaviti/reviews) - 4.4/5.0 (190 reviews)