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Verloop.io Reviews & Product Details - Page 8

Verloop.io Overview

What is Verloop.io?

Verloop.io is a leading Conversational AI platform that simplifies customer support automation, enabling businesses to deliver exceptional customer experiences. Using Machine Learning (ML), Automated Speech Recognition (ASR), and Natural Language Processing (NLP), Verloop.io powers AI-driven self-service, real-time agent support, and actionable insights for quality assurance. Available 24/7 across Web, Apps, Messenger, Instagram, and WhatsApp, it provides seamless multilingual support in 80+ languages. Trusted by 5,000+ businesses, Verloop.io engages 100 million users and achieves 90%+ query deflection, reducing costs while enhancing efficiency. Designed for global industries, Verloop.io fosters stronger customer relationships through personalized, contextual interactions, improving engagement and satisfaction at every step.

Verloop.io Details
Languages Supported
Arabic, Bengali, English, French, Gujarati, Hindi, Kannada, Malayalam, Marathi, Malay, Spanish, Tamil, Telugu, Thai, Chinese (Simplified)
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Product Description

Verloop.io is a live-chat platform with a suite of automation like lead generation, demo booking and E-commerce to automate customer support and engagement.

How do you position yourself against your competitors?

Verloop.io is an end-to-end customer support platform that enables companies to answer repeated questions, engage with customers in live chat, schedule meetings with the sales and support teams, send automated updates to customers, and capture leads among other things.

Businesses can set the platform in the language of their choice to communicate with their primary audience. Also, Verloop.io allows integration with other software to sync data and provide seamless and personalized interaction.

The dashboard provides a streamlined experience and intuitive reports. And by keeping customer satisfaction first, Verloop.io is constantly evolving its features to meet user requirements.

And, to top it all, the platform is scalable and completely secure (GDPR compliant).


Seller Details
Seller
Verloop
Year Founded
2016
HQ Location
Bangalore
Twitter
@verloopio
1,502 Twitter followers
LinkedIn® Page
www.linkedin.com
124 employees on LinkedIn®
Description

Verloop.io is the world's leading customer support automation platform. It helps businesses deliver delightful support experiences to their customers, across channels.


VT
Overview Provided by:

Recent Verloop.io Reviews

OV
Oshita V.Enterprise (> 1000 emp.)
5.0 out of 5
"Very likely and Awesome"
It's ease in extracting the reports and to view the performance individually on a daily or monthly basis. Also, it sends an automatic report if we ...
SM
Sadhna M.Small-Business (50 or fewer emp.)
5.0 out of 5
"Chat verloop"
It very user friendly and smooth to check the details.
LX
Lifin X.Mid-Market (51-1000 emp.)
5.0 out of 5
"The best in class for automating customer engagement,"
Extensive Automation Capabilities. Ease of use. User Experience. Ease of implementation. Integration Capabilities. Customer Support.

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Video Reviews

229 Verloop.io Reviews

4.7 out of 5
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229 Verloop.io Reviews
4.7 out of 5
229 Verloop.io Reviews
4.7 out of 5

Verloop.io Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Verloop.ioQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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AB
C
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Verloop.io?

It is easy to use and handy too. Love it Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

There is nothing I dislike about Verloop. Review collected by and hosted on G2.com.

Recommendations to others considering Verloop.io:

Go for it , this is an excellent Software to use Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

I am solving customer queries. Review collected by and hosted on G2.com.

KK
Customer Happiness Champion
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Verloop.io?

It's the best tool to resolve customers' queries within a few minutes. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

There's nothing to dislike about this tool. Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

Customers' queries like why they are unable to trade, or anything regarding P2P trades, account management. Review collected by and hosted on G2.com.

Verified User in Retail
AR
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Verloop.io?

What I like the most about the CRM is getting notified via sound alerts which makes us to get back to the platform to check on it. The UI is nice from your end. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Sometimes the chat assigned to bot is getting closed on its own where we have cancellation requests from the customers. It should be getting rectified at the earliest. Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

We are solving instant customer queries and we are helping customers with their queries whatever they are raising on the same. We are getting no of chats handled and resolved problems on the dashboard. Review collected by and hosted on G2.com.

KG
Senior Customer happiness champion
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Verloop.io?

The interface is very user friendly and notifications are real time Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

the searching option could be much simpler and you could have dark theme feature added Review collected by and hosted on G2.com.

Recommendations to others considering Verloop.io:

Verloop is very good platform for live chat as its interface is very user friendly without any complications Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

I am solving customer issues and this is very useful as we can resolve the concerns real time. Review collected by and hosted on G2.com.

MZ
Operations executive
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Verloop.io?

The clean UI interface and the platform itself is the best, I have worked in yellow messenger, live chat. bold, intercom. But the quality I got in verloop was outstanding. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Nothing so far, just need some shortcuts to switch the tabs of chats. Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

Haven't faced anything as of now. Review collected by and hosted on G2.com.

NP
Customer happiness Champion
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Verloop.io?

It has good tagging features. Very employee friendly Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Nothing as of now and I am very happy with Verloop Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

Verlopp helps see the details sent by the user and help them Review collected by and hosted on G2.com.

AP
sport leader/sales assistant
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Verloop.io?

dashboards are awesome

tag system helpfull

fixed answers helps to reduce the FRT and helps to achieve KPI s

feedback system

interface is good Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

felt it little slow

some tags are missing i felt Review collected by and hosted on G2.com.

Recommendations to others considering Verloop.io:

its good platform , ifyou are company which gives very much importance to customer happiness Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

ican able to understand customer issue they are facing with their products , size issues , doubts about the products , all these has been solved , and sure the user happines increased while buisiness is also growed . Review collected by and hosted on G2.com.

KK
Customer happiness champion
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Verloop.io?

We can amazingly handle multiple customers at one time Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

There is nothing that I dislike , about verloop Review collected by and hosted on G2.com.

Recommendations to others considering Verloop.io:

Highly recommended Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

Live chatting with customers Review collected by and hosted on G2.com.

SK
Customer support
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Verloop.io?

We can customize it according to our use which gives us more flexibility Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

the video size limit is 15mb,it can be increased a bit Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

We get connected with the user realtime, which helps us in reducing escalation Review collected by and hosted on G2.com.

BM
Associate - Implementation and Growth
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Verloop.io?

The ease and simplicity of the interface. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

The lack of proper and detailed analytics of the conversations we deal with. Analytics play a huge role in determining our next key steps, and the current analytics/insights tab feels a bit standard. I certainly hope Verloop will take note of this and implement a set of more detailed insights/analytics tab. Review collected by and hosted on G2.com.

Recommendations to others considering Verloop.io:

I would say Verloop is a great consideration for automating your conversation flow with customers. Sure, there are certain things that you may feel a bit troublesome, but the highly supportive and engaging support is always ready to clear any queries or issues you face. Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

We are using GrayQuest to drive customer engagements and make the customer journey an even simpler process.

Our customers are mobile, engaging, and the sort of people for whom time is of the utmost importance. At GrayQuest, we aim to use Verloop to reduce the time a customer incurs in their entire journey process, so that they feel at ease, without breaking a sweat. Review collected by and hosted on G2.com.