--- title: Verizon Virtual Contact Center Reviews meta_title: 'Verizon Virtual Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Verizon Virtual Contact Center works for a business like yours. aggregate_rating: rating_value: 3.6 review_count: 4 scale: '5' date_modified: '2026-06-30' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Verizon Virtual Contact Center Reviews **Vendor:** Verizon Enterprise **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 3.6/5.0 **Total Reviews:** 4 ## About Verizon Virtual Contact Center Virtual Contact Center (VCC) is a cloud-based contact center solution providing you with a comprehensive set of contact center tools. Use your current networking infrastructure to connect to latest feature set on VCC. With this solution a customer can properly schedule and staff agents, interact with customers thus helping to reduce average handle time and increase first-call resolution. VCC allows your customers to choose the method of contact most convenient to them. Customers can contact your contact center via phone, e-mail, SMS, social media, or the company's website. ## Verizon Virtual Contact Center Pros & Cons **What users dislike:** - Users find the **learning curve steep** for navigating unique customer service issues effectively within Verizon Virtual Contact Center. (1 reviews) ## Verizon Virtual Contact Center Reviews ### 1. Customer service interface for an improved experience **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Verizon Virtual Contact Center?** Able to get answers to questions in a concise and streamlined manner using data driven analytics. **What do you dislike about Verizon Virtual Contact Center?** Can be difficult to navigate m when it comes to unique customer service issues. **What problems is Verizon Virtual Contact Center solving and how is that benefiting you?** Helping navigate questions about user interface. ### 2. Brings an ease in establishing a relationship among various digital channels. **Rating:** 5.0/5.0 stars **Reviewed by:** Bharti D. | Accounting Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2024 **What do you like best about Verizon Virtual Contact Center?** I love the flexibility and uniqueness that Verizon Virtual Contact Center offers over the traditional call support centre. **What do you dislike about Verizon Virtual Contact Center?** All the interactions and communication take place via IT mode. If there exists even a small default or loop hole in the system, it may affect all the channels and the process can become extremely cumbersome to fix and operate. **What problems is Verizon Virtual Contact Center solving and how is that benefiting you?** All the customer queries can be directed to this support centre by the customers via multiple digital channels including chat, emails, etc. Amazing cloud interface. It assists in automating the whole communication process and thereby helps in controlling costs. Without being presented physically, all the queries can be simply resolved over the digital support, saving ample of our times. Amazing experience with Verizon Virtual Contact Center so far...!! ### 3. Verizon Connecting People - Best Service in Town **Rating:** 5.0/5.0 stars **Reviewed by:** jose a. | C, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2024 **What do you like best about Verizon Virtual Contact Center?** Representatives are well known for their customer service-oriented process, always willing to help and do assist people within a timely manner, its great to find that all representatives are well trained and are knowledgeable about their product **What do you dislike about Verizon Virtual Contact Center?** Not all process are friendly for customers such as me, from time to time to get transfer overseas and its fine however, language barriers from time to time make inquires time-consuming **Recommendations to others considering Verizon Virtual Contact Center:** Its a great way to start working with customer service needs so essential to support all type of services, friendly and easy to understand process, Real knowledgeable representatives using technology to create a state of the art experience. **What problems is Verizon Virtual Contact Center solving and how is that benefiting you?** Connectivity issues, Not going through the IVR or needed to transfer among representatives, Technical support issues found about my services, billing information not cleared ### 4. Stay away!! **Rating:** 2.0/5.0 stars **Reviewed by:** Mickey W. | Customer Service Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2022 **What do you like best about Verizon Virtual Contact Center?** Nothing at all. Honestly. They are an overrated company. **What do you dislike about Verizon Virtual Contact Center?** Verizon as a whole is an extremely overrated company in my opinion. I mean the overall coverage is mediocre and the prices are way too high for the service. So either way, if you're using the service you're going to end up extremely agitated and if you're working at the virtual call center you get to deal with almost nothing but the extremely agitated! **Recommendations to others considering Verizon Virtual Contact Center:** Try something else!! Sorry Verizon but that's my honest opinion. **What problems is Verizon Virtual Contact Center solving and how is that benefiting you?** The best part of my experience with Verizon was the part where I switched to T-Mobile. ## Verizon Virtual Contact Center Discussions - [What is Verizon Virtual Contact Center used for?](https://www.g2.com/discussions/what-is-verizon-virtual-contact-center-used-for) - [View Verizon Virtual Contact Center pricing details and edition comparison](https://www.g2.com/products/verizon-virtual-contact-center/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-12+23%3A24%3A02+-0500&secure%5Bsession_id%5D=bb14bb09-092f-4b46-82d8-740f3510e783&secure%5Btoken%5D=73c3b29fdf677d2ca46fc4615c9f865032df2efb0ca63e1e4034d8b4a01b735f&format=llm_user) ## Verizon Virtual Contact Center Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment ## Top Verizon Virtual Contact Center Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,969 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,547 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,439 reviews)