--- title: Verizon One Talk Business Phone Solutions Reviews meta_title: 'Verizon One Talk Business Phone Solutions Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 10 reviews by the users' company size, role or industry to find out how Verizon One Talk Business Phone Solutions works for a business like yours. aggregate_rating: rating_value: 3.4 review_count: 10 scale: '5' date_modified: '2025-10-31' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Verizon One Talk Business Phone Solutions Reviews **Vendor:** Verizon Enterprise **Category:** [Other Customer Service Software](https://www.g2.com/categories/other-customer-service) **Average Rating:** 3.4/5.0 **Total Reviews:** 10 ## About Verizon One Talk Business Phone Solutions One Talk Business Phone Solutions keep you in touch with your customers and employees when youre in the office or on the road. ## Verizon One Talk Business Phone Solutions Reviews ### 1. Verizon one Talk **Rating:** 0.5/5.0 stars **Reviewed by:** Tammy O. | COO ACQUISITION CONTRACT SALES, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2025 **What do you like best about Verizon One Talk Business Phone Solutions?** Number of features and its soft phone design. customer support is excellent. It is easy to integrate, and easy to use. **What do you dislike about Verizon One Talk Business Phone Solutions?** it is not easy to implement, its excellent customer support does not answer or solve technical issues. **What problems is Verizon One Talk Business Phone Solutions solving and how is that benefiting you?** making phone services easy with soft phone, hands free desktop phone services. ### 2. review of phone solution **Rating:** 5.0/5.0 stars **Reviewed by:** SHUBHAM KUMAR A. | Software engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2025 **What do you like best about Verizon One Talk Business Phone Solutions?** seamless user experience , helps connecting using phone to me. **What do you dislike about Verizon One Talk Business Phone Solutions?** notifications are too much sometimes and makes irritating, notification customization should be given **What problems is Verizon One Talk Business Phone Solutions solving and how is that benefiting you?** helping me connect with team on any preferred device like phone, tablets etc makes communication easier for me . ### 3. sometimes it does not send me the call and goes directly to voicemail **Rating:** 3.0/5.0 stars **Reviewed by:** Valencia W. | Senior Patient Affairs/Provider Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Verizon One Talk Business Phone Solutions?** Being able to just use one phone and not having to have different lines to do so **What do you dislike about Verizon One Talk Business Phone Solutions?** Most of my calls, always go to voicemail and I am always missing some calls **What problems is Verizon One Talk Business Phone Solutions solving and how is that benefiting you?** Not having to have at least two lines ### 4. It works but there are glitches **Rating:** 3.5/5.0 stars **Reviewed by:** Grace G. | Hirelist.AI Advisory Board Member, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Verizon One Talk Business Phone Solutions?** I can turn it off during non business hours **What do you dislike about Verizon One Talk Business Phone Solutions?** It's glitchy. I've had many calls dropped and texts not go through for hours. **What problems is Verizon One Talk Business Phone Solutions solving and how is that benefiting you?** I didn't want to have to carry around 2 cell phones and this solved the problem. ### 5. Verizon One Talk review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2022 **What do you like best about Verizon One Talk Business Phone Solutions?** Helps you connect seamlessly to your stakeholders and customers and makes sure you never miss a call especially if it's important. **What do you dislike about Verizon One Talk Business Phone Solutions?** Mobile app is flaky and drop calls. It needs a long way to go to be a trusted and stable product. **What problems is Verizon One Talk Business Phone Solutions solving and how is that benefiting you?** Connect to your contacts seamlessly and makes you more productive. ### 6. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Erica P. | m, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2021 **What do you like best about Verizon One Talk Business Phone Solutions?** Makes interaction between departments very helpful and user friendly to use. I like that it has a reminder feature where you can schedule meetings/call backs through the phone **What do you dislike about Verizon One Talk Business Phone Solutions?** It is not as easy to use on non desktops. Working from home I like the mobility of being able to use my iPhone or iPad and this isn't user friendly across media platforms **Recommendations to others considering Verizon One Talk Business Phone Solutions:** It is very good for large scale companies like call centers to interact with agents through the phone or transfer calls **What problems is Verizon One Talk Business Phone Solutions solving and how is that benefiting you?** With working from home it is easy to keep an eye of coworkers call handling/on available status which is good to know people are still working and being accountable ### 7. Verizon One Talk **Rating:** 4.5/5.0 stars **Reviewed by:** Shivam A. | Sr. Business Development Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2021 **What do you like best about Verizon One Talk Business Phone Solutions?** All the business features they have are very helpful. It gives you a variety of options so that you can experience a better service. One can easily handle the basic installation process. **What do you dislike about Verizon One Talk Business Phone Solutions?** Call drop is a big issue; however, being VoIP it depends on an internet connection, so cannot blame it. Also, the application is not user-friendly. It is a bit costly compared to its competition. **What problems is Verizon One Talk Business Phone Solutions solving and how is that benefiting you?** It is good for businesses, especially in pandemic it has been helpful. Being a VoIP it is giving almost all the features of a desk phone, so it is a good point. ### 8. Good Communications Program **Rating:** 4.0/5.0 stars **Reviewed by:** Dan V. | Workforce Development Board (WDB) Clerk, Government Administration, Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Verizon One Talk Business Phone Solutions?** The ease of use that the Verizon One Talk Business takes to accomplish work communication tasks. Can be used with PC Communications, office phone, and mobile. **What do you dislike about Verizon One Talk Business Phone Solutions?** Sometimes the program stalls and communications do not work the way you wish them to. Fix the glitches in both the software and hardware. **What problems is Verizon One Talk Business Phone Solutions solving and how is that benefiting you?** There are no problems that need to be solved using this system solely. ### 9. Phone system down for 4 1/2 days! **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2021 **What do you like best about Verizon One Talk Business Phone Solutions?** Bundle with business cell paying one bill. **What do you dislike about Verizon One Talk Business Phone Solutions?** customer service is horrendous! They caused me to have no phone usage for 4 1/2 days. They didn't look at the problem until I contacted the BBB. Only to find out they have caused the problem with a change to my settings and that it was an easy fix if anyone had looked at the issue. **What problems is Verizon One Talk Business Phone Solutions solving and how is that benefiting you?** It was a very basic VoIP that was just okay no benefits. ### 10. Overall helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Verizon One Talk Business Phone Solutions?** Representatives did try to help with issues we had. Took time to try and solve the problem. **What do you dislike about Verizon One Talk Business Phone Solutions?** It took multiple calls to get resolution. **What problems is Verizon One Talk Business Phone Solutions solving and how is that benefiting you?** There was an issue with account management that has been resolved. It is nice having a national corporation for consistent metrics. ## Verizon One Talk Business Phone Solutions Discussions - [How does Verizon automated receptionist work?](https://www.g2.com/discussions/how-does-verizon-automated-receptionist-work) - [Can Verizon one talk record calls?](https://www.g2.com/discussions/can-verizon-one-talk-record-calls) - [Is Verizon one talk a VoIP?](https://www.g2.com/discussions/is-verizon-one-talk-a-voip) - [What is Verizon 1talk?](https://www.g2.com/discussions/what-is-verizon-1talk) - [View Verizon One Talk Business Phone Solutions pricing details and edition comparison](https://www.g2.com/products/verizon-one-talk-business-phone-solutions/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-09+04%3A09%3A39+-0500&secure%5Bsession_id%5D=b28e3b3d-1be0-4a34-ae6d-c08adb1d80da&secure%5Btoken%5D=da043afd3795cf0cb022b117713211b6c241e8e86768be1d0e57aaf8fecba1a3&format=llm_user) ## Verizon One Talk Business Phone Solutions Features **Additional Functionality** - CRM - Data Import/Export - Alerts/Notifications - Calendar Management - Third-Party Integrations - Sales Pipeline Management - Collaboration Tools - Activity Dashboard - Reporting/Analytics - Lead Scoring - Task Management - Document Management - Calendar/Reminder System - Lead Qualification - Client Management - Customer Database - Territory Management - Commenting/Notes - Access Controls/Permissions - Mobile Access - Email Management - Lead Management - Event Triggered Actions - Interaction Tracking - Segmentation - AI Copilot - Generative AI - Data Visualization - Appointment Scheduling - Lead Generation - Feedback Management - NPS Survey Structure - Search/Filter - Visual Analytics - CSAT Survey Structure - Engagement Tracking - SMS Messaging - Sentiment Analysis - Customizable Templates - CES Survey Structure - AI/Machine Learning - Survey/Poll Management - Customer Experience Management - Chat/Messaging - Customizable Forms - Customer Journey Mapping - Trend Analysis - Complaint Monitoring - Widgets - Customer Segmentation - Social Media Integration - Multi-Channel Communication - Performance Metrics - Workflow Automation ## Top Verizon One Talk Business Phone Solutions Alternatives - [MightyCall](https://www.g2.com/products/mightycall/reviews) - 4.4/5.0 (340 reviews) - [CDR Call Reporting for Cisco](https://www.g2.com/products/cdr-call-reporting-for-cisco/reviews) - 4.8/5.0 (85 reviews) - [Caller ID Reputation](https://www.g2.com/products/caller-id-reputation/reviews) - 4.7/5.0 (41 reviews)