# Top 10 Verizon Contact Center Solutions Alternatives & Competitors **Average Rating:** 3.9/5 **Total Number of Reviews:** 27 If you are considering Verizon Contact Center Solutions, you may also want to investigate similar alternatives or competitors to find the best solution. Call Center Infrastructure (CCI) Software is a widely used technology, and many people are seeking simple, popular software solutions with mobile access, queue management, and call back. Other important factors to consider when researching alternatives to Verizon Contact Center Solutions include customer service. The best overall Verizon Contact Center Solutions alternative is RingEX. Other similar apps like Verizon Contact Center Solutions are Nextiva, NICE CXone, Genesys Cloud CX, and Talkdesk. Verizon Contact Center Solutions alternatives can be found in [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) but may also be in [Contact Center Software](https://www.g2.com/categories/contact-center) or [VoIP Providers](https://www.g2.com/categories/voip-providers). ## Best Paid & Free Alternatives to Verizon Contact Center Solutions - [RingEX](https://www.g2.com/products/ringex/reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - [CallTower](https://www.g2.com/products/calltower/reviews) - [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) ## Top 10 Alternatives to Verizon Contact Center Solutions Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Verizon Contact Center Solutions stacks up to the competition, check reviews from current & previous users in industries like Hospital & Health Care, Education Management, and Design, and find the best product for your business. ### 1. [RingEX](https://www.g2.com/products/ringex/reviews) By RingCentral **Average Rating:** 4.2/5 **Total Reviews:** 1,411 AI-powered communications that redefines customer engagement for modern teams. Reviewers say compared to Verizon Contact Center Solutions, RingEX is: - Better at meeting requirements - More usable - More expensive Categories in common with Verizon Contact Center Solutions: [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [Verizon Contact Center Solutions vs RingEX](https://www.g2.com/compare/ringex-vs-verizon-contact-center-solutions) **Compare RingEX with other alternatives:** - [RingEX vs Nextiva](https://www.g2.com/compare/nextiva-vs-ringex) - [RingEX vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-ringex) - [RingEX vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-ringex) - [RingEX vs Talkdesk](https://www.g2.com/compare/ringex-vs-talkdesk) - [RingEX vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-ringex) - [RingEX vs Aircall](https://www.g2.com/compare/aircall-vs-ringex) - [RingEX vs 3CX](https://www.g2.com/compare/3cx-vs-ringex) - [RingEX vs CallTower](https://www.g2.com/compare/calltower-vs-ringex) - [RingEX vs Dialpad Support](https://www.g2.com/compare/dialpad-support-vs-ringex) ### 2. [Nextiva](https://www.g2.com/products/nextiva/reviews) By Nextiva **Average Rating:** 4.5/5 **Total Reviews:** 3,585 The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere. Reviewers say compared to Verizon Contact Center Solutions, Nextiva is: - Better at support - Better at meeting requirements - More expensive Categories in common with Verizon Contact Center Solutions: [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [Verizon Contact Center Solutions vs Nextiva](https://www.g2.com/compare/nextiva-vs-verizon-contact-center-solutions) **Compare Nextiva with other alternatives:** - [Nextiva vs RingEX](https://www.g2.com/compare/nextiva-vs-ringex) - [Nextiva vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-nextiva) - [Nextiva vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-nextiva) - [Nextiva vs Talkdesk](https://www.g2.com/compare/nextiva-vs-talkdesk) - [Nextiva vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nextiva) - [Nextiva vs Aircall](https://www.g2.com/compare/aircall-vs-nextiva) - [Nextiva vs 3CX](https://www.g2.com/compare/3cx-vs-nextiva) - [Nextiva vs CallTower](https://www.g2.com/compare/calltower-vs-nextiva) - [Nextiva vs Dialpad Support](https://www.g2.com/compare/dialpad-support-vs-nextiva) ### 3. [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) By NiCE **Average Rating:** 4.3/5 **Total Reviews:** 1,730 NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. Reviewers say compared to Verizon Contact Center Solutions, NICE CXone is: - Better at meeting requirements - More usable - Better at support Categories in common with Verizon Contact Center Solutions: [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [Verizon Contact Center Solutions vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-verizon-contact-center-solutions) **Compare NICE CXone with other alternatives:** - [NICE CXone vs RingEX](https://www.g2.com/compare/nice-cxone-vs-ringex) - [NICE CXone vs Nextiva](https://www.g2.com/compare/nice-cxone-vs-nextiva) - [NICE CXone vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) - [NICE CXone vs Talkdesk](https://www.g2.com/compare/nice-cxone-vs-talkdesk) - [NICE CXone vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nice-cxone) - [NICE CXone vs Aircall](https://www.g2.com/compare/aircall-vs-nice-cxone) - [NICE CXone vs 3CX](https://www.g2.com/compare/3cx-vs-nice-cxone) - [NICE CXone vs CallTower](https://www.g2.com/compare/calltower-vs-nice-cxone) - [NICE CXone vs Dialpad Support](https://www.g2.com/compare/dialpad-support-vs-nice-cxone) ### 4. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) By Genesys **Average Rating:** 4.4/5 **Total Reviews:** 1,556 The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Reviewers say compared to Verizon Contact Center Solutions, Genesys Cloud CX is: - More usable - Better at meeting requirements - Better at support Categories in common with Verizon Contact Center Solutions: [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [Verizon Contact Center Solutions vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-verizon-contact-center-solutions) **Compare Genesys Cloud CX with other alternatives:** - [Genesys Cloud CX vs RingEX](https://www.g2.com/compare/genesys-cloud-cx-vs-ringex) - [Genesys Cloud CX vs Nextiva](https://www.g2.com/compare/genesys-cloud-cx-vs-nextiva) - [Genesys Cloud CX vs NICE CXone](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) - [Genesys Cloud CX vs Talkdesk](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) - [Genesys Cloud CX vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Aircall](https://www.g2.com/compare/aircall-vs-genesys-cloud-cx) - [Genesys Cloud CX vs 3CX](https://www.g2.com/compare/3cx-vs-genesys-cloud-cx) - [Genesys Cloud CX vs CallTower](https://www.g2.com/compare/calltower-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Dialpad Support](https://www.g2.com/compare/dialpad-support-vs-genesys-cloud-cx) ### 5. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) By Talkdesk **Average Rating:** 4.4/5 **Total Reviews:** 2,535 Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience. Reviewers say compared to Verizon Contact Center Solutions, Talkdesk is: - More usable - Better at support - Better at meeting requirements Categories in common with Verizon Contact Center Solutions: [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [Verizon Contact Center Solutions vs Talkdesk](https://www.g2.com/compare/talkdesk-vs-verizon-contact-center-solutions) **Compare Talkdesk with other alternatives:** - [Talkdesk vs RingEX](https://www.g2.com/compare/ringex-vs-talkdesk) - [Talkdesk vs Nextiva](https://www.g2.com/compare/nextiva-vs-talkdesk) - [Talkdesk vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-talkdesk) - [Talkdesk vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) - [Talkdesk vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-talkdesk) - [Talkdesk vs Aircall](https://www.g2.com/compare/aircall-vs-talkdesk) - [Talkdesk vs 3CX](https://www.g2.com/compare/3cx-vs-talkdesk) - [Talkdesk vs CallTower](https://www.g2.com/compare/calltower-vs-talkdesk) - [Talkdesk vs Dialpad Support](https://www.g2.com/compare/dialpad-support-vs-talkdesk) ### 6. [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) By Five9 **Average Rating:** 4.1/5 **Total Reviews:** 624 Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing. Reviewers say compared to Verizon Contact Center Solutions, Five9 Intelligent Cloud Contact Center Platform is: - More expensive - Better at support - More usable Categories in common with Verizon Contact Center Solutions: [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [Verizon Contact Center Solutions vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-verizon-contact-center-solutions) **Compare Five9 Intelligent Cloud Contact Center Platform with other alternatives:** - [Five9 Intelligent Cloud Contact Center Platform vs RingEX](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-ringex) - [Five9 Intelligent Cloud Contact Center Platform vs Nextiva](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nextiva) - [Five9 Intelligent Cloud Contact Center Platform vs NICE CXone](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nice-cxone) - [Five9 Intelligent Cloud Contact Center Platform vs Genesys Cloud CX](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-genesys-cloud-cx) - [Five9 Intelligent Cloud Contact Center Platform vs Talkdesk](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-talkdesk) - [Five9 Intelligent Cloud Contact Center Platform vs Aircall](https://www.g2.com/compare/aircall-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs 3CX](https://www.g2.com/compare/3cx-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs CallTower](https://www.g2.com/compare/calltower-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs Dialpad Support](https://www.g2.com/compare/dialpad-support-vs-five9-intelligent-cloud-contact-center-platform) ### 7. [Aircall](https://www.g2.com/products/aircall/reviews) By Aircall **Average Rating:** 4.4/5 **Total Reviews:** 1,623 Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more. Reviewers say compared to Verizon Contact Center Solutions, Aircall is: - More usable - Better at support - Better at meeting requirements Categories in common with Verizon Contact Center Solutions: [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [Verizon Contact Center Solutions vs Aircall](https://www.g2.com/compare/aircall-vs-verizon-contact-center-solutions) **Compare Aircall with other alternatives:** - [Aircall vs RingEX](https://www.g2.com/compare/aircall-vs-ringex) - [Aircall vs Nextiva](https://www.g2.com/compare/aircall-vs-nextiva) - [Aircall vs NICE CXone](https://www.g2.com/compare/aircall-vs-nice-cxone) - [Aircall vs Genesys Cloud CX](https://www.g2.com/compare/aircall-vs-genesys-cloud-cx) - [Aircall vs Talkdesk](https://www.g2.com/compare/aircall-vs-talkdesk) - [Aircall vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/aircall-vs-five9-intelligent-cloud-contact-center-platform) - [Aircall vs 3CX](https://www.g2.com/compare/3cx-vs-aircall) - [Aircall vs CallTower](https://www.g2.com/compare/aircall-vs-calltower) - [Aircall vs Dialpad Support](https://www.g2.com/compare/aircall-vs-dialpad-support) ### 8. [3CX](https://www.g2.com/products/3cx/reviews) By 3CX **Average Rating:** 4.4/5 **Total Reviews:** 547 3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution. Reviewers say compared to Verizon Contact Center Solutions, 3CX is: - More usable - Better at meeting requirements - Easier to admin Categories in common with Verizon Contact Center Solutions: [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [Verizon Contact Center Solutions vs 3CX](https://www.g2.com/compare/3cx-vs-verizon-contact-center-solutions) **Compare 3CX with other alternatives:** - [3CX vs RingEX](https://www.g2.com/compare/3cx-vs-ringex) - [3CX vs Nextiva](https://www.g2.com/compare/3cx-vs-nextiva) - [3CX vs NICE CXone](https://www.g2.com/compare/3cx-vs-nice-cxone) - [3CX vs Genesys Cloud CX](https://www.g2.com/compare/3cx-vs-genesys-cloud-cx) - [3CX vs Talkdesk](https://www.g2.com/compare/3cx-vs-talkdesk) - [3CX vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/3cx-vs-five9-intelligent-cloud-contact-center-platform) - [3CX vs Aircall](https://www.g2.com/compare/3cx-vs-aircall) - [3CX vs CallTower](https://www.g2.com/compare/3cx-vs-calltower) - [3CX vs Dialpad Support](https://www.g2.com/compare/3cx-vs-dialpad-support) ### 9. [CallTower](https://www.g2.com/products/calltower/reviews) By CallTower **Average Rating:** 4.3/5 **Total Reviews:** 377 CallTower provides cloud-based enterprise-class unified communications solutions for organizations worldwide. Reviewers say compared to Verizon Contact Center Solutions, CallTower is: - Better at meeting requirements - Better at support - More usable Categories in common with Verizon Contact Center Solutions: [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [Verizon Contact Center Solutions vs CallTower](https://www.g2.com/compare/calltower-vs-verizon-contact-center-solutions) **Compare CallTower with other alternatives:** - [CallTower vs RingEX](https://www.g2.com/compare/calltower-vs-ringex) - [CallTower vs Nextiva](https://www.g2.com/compare/calltower-vs-nextiva) - [CallTower vs NICE CXone](https://www.g2.com/compare/calltower-vs-nice-cxone) - [CallTower vs Genesys Cloud CX](https://www.g2.com/compare/calltower-vs-genesys-cloud-cx) - [CallTower vs Talkdesk](https://www.g2.com/compare/calltower-vs-talkdesk) - [CallTower vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/calltower-vs-five9-intelligent-cloud-contact-center-platform) - [CallTower vs Aircall](https://www.g2.com/compare/aircall-vs-calltower) - [CallTower vs 3CX](https://www.g2.com/compare/3cx-vs-calltower) - [CallTower vs Dialpad Support](https://www.g2.com/compare/calltower-vs-dialpad-support) ### 10. [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) By Dialpad **Average Rating:** 4.4/5 **Total Reviews:** 706 Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Reviewers say compared to Verizon Contact Center Solutions, Dialpad Support is: - Better at support - More usable - Better at meeting requirements Categories in common with Verizon Contact Center Solutions: [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [Verizon Contact Center Solutions vs Dialpad Support](https://www.g2.com/compare/dialpad-support-vs-verizon-contact-center-solutions) **Compare Dialpad Support with other alternatives:** - [Dialpad Support vs RingEX](https://www.g2.com/compare/dialpad-support-vs-ringex) - [Dialpad Support vs Nextiva](https://www.g2.com/compare/dialpad-support-vs-nextiva) - [Dialpad Support vs NICE CXone](https://www.g2.com/compare/dialpad-support-vs-nice-cxone) - [Dialpad Support vs Genesys Cloud CX](https://www.g2.com/compare/dialpad-support-vs-genesys-cloud-cx) - [Dialpad Support vs Talkdesk](https://www.g2.com/compare/dialpad-support-vs-talkdesk) - [Dialpad Support vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/dialpad-support-vs-five9-intelligent-cloud-contact-center-platform) - [Dialpad Support vs Aircall](https://www.g2.com/compare/aircall-vs-dialpad-support) - [Dialpad Support vs 3CX](https://www.g2.com/compare/3cx-vs-dialpad-support) - [Dialpad Support vs CallTower](https://www.g2.com/compare/calltower-vs-dialpad-support) ## Explore Articles - [Which file recovery software has the most intuitive user interface and fastest learning curve?](https://www.g2.com/discussions/which-file-recovery-software-has-the-most-intuitive-user-interface-and-fastest-learning-curve) - [What is the top media and influencer targeting software for agencies?](https://www.g2.com/discussions/what-is-the-top-media-and-influencer-targeting-software-for-agencies) - [Best procure-to-pay software for office supplies](https://www.g2.com/discussions/what-s-the-best-procure-to-pay-software-for-office-supplies) - [What's the top-rated conversation intelligence software](https://www.g2.com/discussions/what-s-the-top-rated-conversation-intelligence-software) - [Which survey platforms keep response quality high even when the questionnaire has more than ten questions?](https://www.g2.com/discussions/which-survey-platforms-keep-response-quality-high-even-when-the-questionnaire-has-more-than-ten-questions) - [Which log monitoring platform offers the fastest alerting features?](https://www.g2.com/discussions/which-log-monitoring-platform-offers-the-fastest-alerting-features) ## Spotlight Categories - [Anti Money Laundering Software](https://www.g2.com/categories/anti-money-laundering) - [Multi-Country Payroll Software](https://www.g2.com/categories/multi-country-payroll) - [Job Search Sites](https://www.g2.com/categories/job-search-sites)