The ability to log in and see the entire fleet 1st is my favorite part. There is no hunting around trying to figure out how the user interface works. It is intuitive and smart. The dashcam along with the cloud based recording has saved our company thousands. Review collected by and hosted on G2.com.

There is nothing to dislike. One could always say it's expensive, but the minute one of our trucks is in an accident, and the Network Fleet data proves we are not at fault, the service pays for itself and then some. Review collected by and hosted on G2.com.

Verizon Connect is an inexpensive easy to use way to manage your fleet. With the ability to watch your fleet on the app, mobile website, or desktop. It makes it easy for all employees to see exactly where the truck is and where it has been. Want to know when a customer received their delivery? Just look at the bread crumbs. The user interface is easy to use and offers many options that let you figure out what you need. Review collected by and hosted on G2.com.

There is not a way to quickly sort by stops. This option would be nice to have to quickly hit a drop-down menu and see how many times the vehicle stopped in a given time frame. This way, you could find issues where the driver was either detouring from his route or making personal stops along the way. Currently, you would need to review this through the replay. Review collected by and hosted on G2.com.

The increase of worker productivity and time management Review collected by and hosted on G2.com.

The support team is unprofessional. If you have an issue, you will need to be on the phone for a few hours after they transfer you to several departments until you can accomplish what you want. Review collected by and hosted on G2.com.

I have nothing to like. This company is very unstructured and seems as if the billing department is the only department that picks up the phone, but it is equally useless because they cannot do anything but take a payment. They can't even transfer a call. They're really good at avoiding fixing issues. Really fast at trying to get you to sign that EDoc. After that is done, you will have NO support what so ever. Review collected by and hosted on G2.com.

This division of Verizon needs major restructuring. They need more customer service reps that can actually do something besides give you the same number you just called into. I've sent out numerous emails to sales reps and various departments about an issue with not receiving the units but being charged monthly for them. After many failed attempts to get a customer service/sales rep's attention. I decided not to pay the last 3 months, well verizon decided to send a final bill of $6,000, as a contract buyout. I never intended to cancel service, I just needed them to get me some sort of tracking on where my units were. I called the billing department, they told me that they can only take my minimum balance of $6,000.00 then i would have to call a sales rep to attempt to reactivate a new account. When I asked her how that made sense, she paused and kept sayign she didn't know. Then I asked her to give me the phone number of a sales rep. She gave me the same number I called! Then gave me a run around. Review collected by and hosted on G2.com.

Verizon Connect is a great user interface for all trades needing GPS for their vans, We use strictly GPS tracking and Geofence for our fleet. Compared to our old system this is leaps and bounds more efficient and effective for user use. Have both a app for your phone and computer! Great product Review collected by and hosted on G2.com.

The Verizon Connect team seemed a little lost during certain parts of startup, one not knowing that I had already scheduled for installation, and also getting someone to contact me regarding the installation. Other than that we are extremely excited to use this product. GPS systems came in plenty of time. Review collected by and hosted on G2.com.

I like that the interface is fairly user-friendly. The countdown clocks are an easy visual for drivers to use to keep track of their HOS. The ELD app itself is compatible with the Android tablets we use for our drivers. This isn't a good thing to like, but many of our reports do not pull accurately, so sadly I like that I need to fix them myself. I have more security and trust in my own old-fashioned way of doing things than I do in this program. The alerts portion of the backoffice application was difficult to get set up the way I needed it, but once I figured it out, it seems to be working better. It's not perfect, but it does give me at least a good groundwork for knowing when maintenance is coming due. I can say, too, that there have been about three people on the support team who were actually able to assist me in getting issues resolved and were very friendly. Otherwise, I really cannot say that there is anything I much like about this product. Review collected by and hosted on G2.com.

There is basically no support. We have experienced issue after issue and have tickets still open from 2019 (it's currently February 2022...) Many things that we were told would be fixed or added have still not been completed. It's to the point where we have not forced an update in many months because updating only causes further issues - it should be the opposite! Driving time does not always track; reports are inaccurate or do not load at all; DVIRs are geared specifically toward trucks with nothing pertaining to trailers; unidentified miles are pulled incorrectly for incorrect locations and/or for times when the truck was not moving at all; trucks sometimes randomly turn to Towing status incorrectly or will not be trackable at all; GPS does not always connect, causing drivers to be unable to log in or out for the day; Driving time is suppposed to automatically track at 5MPH or more, but if the driver inadvertently leaves an On Duty substatus turned on, it will not pull Driving time; driver alerts are often inaccurate (we have drivers getting hard braking alerts when they are accelerating and vice versa); etc. I really dislike that this company does not seem to listen to the voices of their customers. I saw many reviews over the years of other companies complaining of the same issues I am faced with each day, and still today those issues persist. Review collected by and hosted on G2.com.

Being able to locate vehicles at an instant, so I know where to re-route my drivers when somthing urgent pops up. Fuel integration will be a great feature if I can ever get it set up but there are to many hurdles to jump through just to get it going. Review collected by and hosted on G2.com.

Customer service. I cannot get a hold of my success manager at all. With customer support, you have to talk to usually three different "tiers" of representatives to get assistance on anything. Each tier you speak to, you have to repeat everything. I would say the worst customer service system I have yet to deal with. Review collected by and hosted on G2.com.

Customer service is relatively good. They have been able to resolve most of our problems. Review collected by and hosted on G2.com.

Our sales rep is horrible. I called her, emailed her over a dozen times. She finally responded after all these attempsts. The response she finally gave me was a one sentence apology and vague eta on our request.

I talked to customer service multiple times to find anyone to talk to, but their system doesn't do anymore than just send a note to our sales rep. It is sad that you have no system for resolving very upset customers. I can't even request a different representative. She is the worst rep I have ever dwelt with. We are actively looking for a new provider because of her lack of follow thru. Review collected by and hosted on G2.com.

The platform is user-friendly and easy to use. Review collected by and hosted on G2.com.

Contracts. Beware of the tiny print at the bottom of the agreement. At the end of your initial term (3 years), the contract renews for an additional three-year term. They will not work with you at all on the automatic renewal. I have been a customer for five years. Our vehicle fleet moved from company-owned vehicles to leases. Our leases include GPS tracking. Because we no longer need Verizon Connect, I attempted to cancel and return the devices. At this point, I was sent the original contract with the small print at the bottom highlighted showing the agreement automatically renews for three years. I realize it is my fault for missing this initially, but it should have been brought up then. They took the time to highlight it now, but it's just lost in the small print initially. Verizon cellular doesn't work this way; when your term is up, you go month to month, and I made the mistake of assuming Verizon Connect would be the same. No one is willing to bend at all. And remember, I completed the initial 3-year term. I would understand this if I tried to cancel in year 2. I am in year five and not using the devices but still paying for them. They give you a tiny window of time to submit, in writing, a request to cancel, and if you are too early or too late sending this notice, they don't care.

This practice is very shady and something I would not expect from Verizon. There are options for vehicle tracking that are just as user-friendly without the shady contracts. I would recommend doing your homework and using a different product. Review collected by and hosted on G2.com.

It is very convenient being able to see where my fleet is in real time. I like receiving videos the minute they are involved in a harsh driving event. The replay feature is also a fantastic convenience. It lets me go back and verify information as well as use it to confirm a vehicle was where it was supposed to be. Review collected by and hosted on G2.com.

Not too much to dislike besides the occasional bugs and glitches. I used to be able to navigate directly from the spotlight app however now when I click on a vehicle and click get directions, it takes me to the google play store even though i have google maps already downloaded. This used to work just fine but one day it stopped. Also receiving false alarm and incorrect videos is happening more often. More details provided upon request. Review collected by and hosted on G2.com.