Verizon Connect is the worst company I have ever had to work with. We haven't been able to access the account since they purchased the previous GPS company. There is nothing positive about Verizon running this business. The service does not exist. I can't access the service, I can't cancel the service, Review collected by and hosted on G2.com.

Terrible Service. We have been trying to cancel the service that we haven't been able to use for over 2 years. They won't respond until the contract cancelation period has passed, and then respond with a $3,000 early cancelation fee. Won't tell us when the contract renewal dates are. Better off Burning money to stay warm Review collected by and hosted on G2.com.

What I like best about Verizona Connect is their coverage area. That's it, end of story, don't do it unless you have to. Review collected by and hosted on G2.com.

What I dislike most about Verizon Connect is their process to fix an issue. Unless you are buying new equipment you will have to talk to a person who reads a script like a robot, creates a report, doesn't follow directions on how to contact you, and your issue will either fall in a dark hole or you will speak to multiple people in different departments who are either robots reading a script or hate their job so bad you wish you were speaking to the mindless robot. You will waste hours of your life that you will never get back and wish you had chosen another provider. Review collected by and hosted on G2.com.

Verizon Fleet Tracking has been a great asset to our business. We really like the geofencing, as well as the speed and time tracking, and we utilize all of these features in our day to day operations. Review collected by and hosted on G2.com.

There are some features that I do not fully understand and am unable to utilize, like I have set up my "start time" in the settings panel, but cannot get the report for lateness and start times to populate effectively. Review collected by and hosted on G2.com.

Verizon will goo on and on about all the available features of the 'system'. this is software and hardware. It does NOT perform as they tell you. it is substandard at best. I would not recommend it to my enemies or my competion, and especially not to my friends. Needs to be removed from the market. Review collected by and hosted on G2.com.

Hard to install - must use their installers at their convenience, must wait for parts ( so every time you wait when the parts do come in your contract restarts from the last install), the cameras ONLY work when the truck is in operation. I could go on and on, but I don't have that much time. Review collected by and hosted on G2.com.

N/A, there is nothing now that I like about Verizon Connect. Review collected by and hosted on G2.com.

No follow up, poor customer service on a billing issue for a refund that is owed on an overcharge for the past 31 months, euqal to $7k. I have been calling for 2 months every week and nobody calls back or responds to my emails. I usually get hung up on and told the same thing over and over, that someone will call me in 24 hours and they are expediting my issue. Here I am 2 months later and not one person has reached out to me on resolving this. Review collected by and hosted on G2.com.

The product itself is great. We loved the Work and Reveal software. Review collected by and hosted on G2.com.

Customer service is TERRIBLE. Abusive. They billed me for a service I did not even HAVE and then shut myh account down for non-payment. I spent HOURS on the phone with their useless and terrible customer service department. I have never in my life dealt with a more unprofessional company. DO NOT BUY THIS PRODUCT Review collected by and hosted on G2.com.

The service was great. It allowed me to track my vehicles and always see where they were. I am happy with the technology; however, the customer success team was far from perfect. I was constantly contacted about leveraging the service for my business and personal use. That team could not be found when I sold my vehicles and needed to cancel. Multiple calls and 45-minute wait times to secure balloon payment is what I got. Review collected by and hosted on G2.com.

Still, no follow-up from Verizon connect. I have contacted my bank to stop automatic payments and requested a buyout amount from Verizon Connect. I hope they don't send it to collections before returning my call. I am prepared to settle. However, I can never get someone with authority on the phone to complete the transaction. Review collected by and hosted on G2.com.

Nothing, they suck at everything. They can't help you with anything. Review collected by and hosted on G2.com.

Everything sucks, costumer service sucks, they can't help you at all. Worse company ever, costumer service sucks and they charge you for additional devices. When you find out and try getting your money back they can’t help you at all and go around saying they will escalate the case. I was charge for 2 additional devices for an entire year. Try getting my money back they never call me back. Review collected by and hosted on G2.com.

what was most helpful about Verizon Connect was it's user friendly app. Review collected by and hosted on G2.com.

what I did not like about Verizon Connect was that their app and software didn't work consistantly Review collected by and hosted on G2.com.

GPS tracking on the website. App not so good. Review collected by and hosted on G2.com.

App stinks. Doesn't show a detailed replay on the app. It jumps around throughout the vehicle's day, not showing everything. The worst thing is this GPS system is causing issues with our company vehicles. We have 24 units and have had 12 issues, 50%. They started out fine for the first few months. Then we had issues with our vehicles not starting. Paid numerous shop costs in trying to determine what was wrong with our vehicles. Mechanics could not find anything, then they took out the gps boxes and the vehicles worked like nothing was wrong. We have let Verizon Connect know this and they send us out new gps units, but it still does it. Now the gps units are causing two more issues, (1) killing the life of our batteries, batteries less than 1 year old, numerous ones and (2) have started to make our vehicles stall and turn off while on the roads!!! This is a MAJOR safety issue!!! Someone will get hurt, injuried, or worse. We have tried to talk to higher ups (managers) in Verizon Connect about the issue and we just keep getting a normal tech that only wants to send us out new gps units. This is a major safety issue and Verizon should be trying to solve this issue and take them off the market immediately, but are not doing it. We are trying to cancel our service, but they just want to send new units. Why do we want new units when the ones they keep sending are causing issues too. It doesn't do it at first, but evantually it starts messing with the computer systems in the vehicles and causing these stalling issues and killing the battery life. Verizon is not willing to do anything but send new units and not solve the issue. Each time we talk to someone at Verizon, they say this is a new issue they have never heard of even though we have previous tickets on the issues. Do not get locked up in this gps system. Review collected by and hosted on G2.com.