--- title: Verizon Connect Reviews meta_title: 'Verizon Connect Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 964 reviews by the users' company size, role or industry to find out how Verizon Connect works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 964 scale: '5' date_modified: '2026-07-31' parent_category: name: Supply Chain & Logistics url: https://www.g2.com/categories/supply-chain-logistics --- # Verizon Connect Reviews **Vendor:** Verizon Connect **Category:** [Fleet Management Software](https://www.g2.com/categories/fleet-management) **Average Rating:** 3.8/5.0 **Total Reviews:** 964 ## About Verizon Connect Unlock your business’ full potential with Verizon Connect. We combine the power of the world’s most reliable network with AI-driven insights to bring total visibility to your fleet operations. We are more than just a provider; we’re a partner dedicated to your safety, productivity, and future sustainability. From real-time driver coaching to predictive analytics, we help provide the clarity you need to innovate, optimize, and confidently navigate the road ahead. Let’s connect. ## Verizon Connect Pros & Cons **What users like:** - Users appreciate the **fantastic reporting and backend features** of Verizon Connect, enhancing efficiency and decision-making. (5 reviews) - Users value the **ease of use** of Verizon Connect, appreciating its user-friendly setup and management features. (4 reviews) - Users appreciate the **fantastic reporting features** of Verizon Connect, enhancing data analysis and alert effectiveness. (4 reviews) - Users highlight the **detailed reporting features** of Verizon Connect, appreciating its robust analytics and alerts. (4 reviews) - Users value the **real-time data** capabilities of Verizon Connect, enhancing tracking and reporting efficiency. (3 reviews) - Real-time Updates (3 reviews) - User-Friendly (3 reviews) - Easy Setup (2 reviews) - Real-time Tracking (2 reviews) - Simplicity (2 reviews) **What users dislike:** - Users face **poor customer support** from Verizon Connect, with unresponsive service and unresolved installation and billing issues. (7 reviews) - Users report **poor support** from Verizon Connect, citing unresponsive service and unresolved issues that impact their business. (7 reviews) - Users find Verizon Connect **too expensive** given their disappointing service quality and persistent installation issues. (6 reviews) - Users experience significant **billing issues** with Verizon Connect, often receiving incomplete invoices and threats of service disconnection. (3 reviews) - Users face significant **billing problems** with Verizon Connect, experiencing unreceived invoices and threats of service disconnection. (3 reviews) - Users report significant **delays** in service delivery and unresponsive support, leading to frustrating and unmet expectations. (3 reviews) - GPS (3 reviews) - Connectivity Issues (2 reviews) - GPS Problems (2 reviews) - Missing Features (2 reviews) ## Verizon Connect Reviews ### 1. Good system **Rating:** 4.0/5.0 stars **Reviewed by:** Molly D. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** Reports are easy to filter and review. I can sort and download specific vehicles to send to my customers. **What do you dislike about Verizon Connect?** The system was a little difficult to navigate, login, and setup. I had trouble getting where I needed on the app. It was easier on the desktop. **What problems is Verizon Connect solving and how is that benefiting you?** I am able to pull reports of the vehicle location for a specific time frame for my customers. They like to see the vehicle on their site and can identify exactly what time the vehicle arrived and left. **Official Response from Customer Advocacy:** > Thank you for taking the time to share your positive experience with us. We’re happy to hear you are finding value in our product and services. Also, thank you for your feedback about navigating the app. We are always looking to make improvements and will relay this to the necessary teams. We would like to learn more about your success with Reveal. If you are open to share, please email us at: CustomerAdvocacy@VerizonConnect.com. ### 2. Great service and product **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer R. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** I love the alerts that are sent out, the reporting features and the customer service we receive for a 15 vehicle fleet. **What do you dislike about Verizon Connect?** Ordering a new unit and getting scheduled are too far of a gap in between. I need it installed almost immediately. **What problems is Verizon Connect solving and how is that benefiting you?** Wasted time from employees. Benefits are the employees know we are watching driving patterns and stops they make. It allows for them to make better decisions as the employee, which benefits the company as well as citizens on the road. ### 3. A great services with a few problems **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew M. | location manger, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** I like the ease of tracking and how simple the interface is. I also like the ease of maintenance for our fleet and our ability to run fast repeating reports. its over all a great system for us. **What do you dislike about Verizon Connect?** Verizon, in general, seems to have a customer service problem. This is very apparent with Verizon connect and the lack of help when trying to add services or remove them. **What problems is Verizon Connect solving and how is that benefiting you?** we are solving time tracking and fleet management alongside our fleet safety and driver safety ### 4. My Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** I like the convenience of the platform. The video is the best feature for the company and me. I also really like how convenient the website and dashboard are. **What do you dislike about Verizon Connect?** I'm not too fond of the installation process. My tech tpo install is 2 hours away and the wayy they installed the gear it made the wiring in the vehicles suspect **Recommendations to others considering Verizon Connect:** If you want a convenient way to manage all your vehicles and understand hwere your teams are at at any given moment, this is a great wy to go **What problems is Verizon Connect solving and how is that benefiting you?** I know where my team is at any given moment. I can look back and see what jobs we were on and how to better approach the schedule for the day ### 5. Great Tool to help with Logistics. **Rating:** 3.5/5.0 stars **Reviewed by:** Des R. | G, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** It makes it easy to track all aspects of our trucks, including maintenance, location, and routing **What do you dislike about Verizon Connect?** The customer service is so segmented that it takes forever to get a problem resolved. Your customer service rep can not print a bill; the accounts receivable can't change your payment option. It can get very frustrating. **What problems is Verizon Connect solving and how is that benefiting you?** We can track our vehicle locations, plus see real-time temperature of the cargo area. The matrix can show us any poor driving events and keep track of the maintenance. ### 6. Verizon Connect software works reasonably well, the overall functionality performs as intended. **Rating:** 4.0/5.0 stars **Reviewed by:** Tammy M. | Department Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** The software allows us to see vehicles in real-time and replays the entire day for any of the vehicles in our Fleet. It has dramatically reduced unapproved company use by our drivers. **What do you dislike about Verizon Connect?** Verizon could improve the tracking devices. They require replacement too frequently and/or must be reset on Verizon's backend to get the tracking to reconvene. **What problems is Verizon Connect solving and how is that benefiting you?** We have reduced the amount of unauthorized use of company vehicles and unnecessary idling. We are reaping the benefits of increased fuel management and vehicle utilization. ### 7. Reveal has proven to be by our side on this journey **Rating:** 4.5/5.0 stars **Reviewed by:** Kyle G. | S, Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** The reps are amazing!! They go beyond the call of duty to ensure we have all we need to succeed while using Reveal. The site is easy to navigate and provides a plethora of reports. **What do you dislike about Verizon Connect?** I wish I had the option to refresh the devices. This could eliminate a phone call in to Reveal if I could. **What problems is Verizon Connect solving and how is that benefiting you?** Reveal helps us manage our techs in the field better. We can route them efficiently, saving us time and money while improving our customer's experience. ### 8. Verizon Connect Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** I like that it is easy to log in to either the website or the app and see exactly where our drivers have been and where they are going. It makes it easier to schedule on the fly and get all of our customers taken care of in an efficient manner. **What do you dislike about Verizon Connect?** We would like to see an integrated subscription or add-on that would allow our drivers to create invoices from their calls and be able to collect payment in the field as well. **What problems is Verizon Connect solving and how is that benefiting you?** Before having this system in place, it was challenging to call every driver to see where they were to schedule the next call. This system has cut down the amount of time spent on the phone. ### 9. A necessity for fleet vehicles! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** I find the ability to track a vehicle to verify timesheets is the most helpful. When I have questions about a timesheet, I can match it up to the vehicles movements rather than making phone calls to verify. **What do you dislike about Verizon Connect?** I dislike the replay format. It is hard to read sometimes, because it gives you every stop/idle/start in a timeline. It can get a little muttled. I would prefer if there was a distance range before beginning to count each start/stop. **What problems is Verizon Connect solving and how is that benefiting you?** I have not had any problems with Verizon Connect. I can't praise the ability to verify timesheets vs locations of vehicles enough. I know my customers are being charged accurately, because I know they were on site for those hours. ### 10. Medical Gas Distributor **Rating:** 3.5/5.0 stars **Reviewed by:** Kelcey A. | Accounts Payable, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** That we can see where our drivers are to give our customers an accurate ETA, the replay option is very useful as well to be able to see if our driver actually stopped by a specific customer or not. **What do you dislike about Verizon Connect?** We wish it were more accurate and more user-friendly. There are some malfunctions we still get with the tracking and software within the trucks. **What problems is Verizon Connect solving and how is that benefiting you?** Customer service is prompt at responding and getting a rep out to the location within a decent time. ### 11. Great product! **Rating:** 3.5/5.0 stars **Reviewed by:** Mike S. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** The ability to schedule jobs, communicate with customers, track my fleet, and run our appointments efficiently! **What do you dislike about Verizon Connect?** There is no tracking of who made or changed what appointments so auditing is EXTREMELY difficult. We have to use work-arounds such as leaving employees' initials. **What problems is Verizon Connect solving and how is that benefiting you?** We are able to efficiently schedule jobs and communicate with customers without external programs. The ability to let customers know when we are coming (both in the days leading up to the appointment and in real-time) is very helpful! ### 12. Great data tracking! **Rating:** 5.0/5.0 stars **Reviewed by:** Amy H. | Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** I use Verizon Connect to track our company vehicles, pull data information including mileage for state reporting. I also like that it does send notifications if a driver has a potential unsafe driving situation. Just good to know how drivers are doing with our name on the side of the truck. **What do you dislike about Verizon Connect?** So far...I like everything. I have only been using for a couple of months. **What problems is Verizon Connect solving and how is that benefiting you?** I am completing State forms. Benefits would be the drivers safe driving or unsafe driving habits. ### 13. Good vehicle tracking **Rating:** 3.0/5.0 stars **Reviewed by:** Bobbie B. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** I like how easily the website is to navigate. It is also simple to set up vehicles. It is also nice to get alerts when people are driving inappropriately and idling. **What do you dislike about Verizon Connect?** It was very difficult to get a new unit and to get someone to install the unit. We had an appointment scheduled, and they did not show up to the appointment, and then it has been hard to reach someone to get it rescheduled. **What problems is Verizon Connect solving and how is that benefiting you?** We are watching fuel costs, and how much wear and tear on the vehicles when employees are idling for over 20 minutes. We have been able to track clock in and clock out times and also note when employees are getting to jobs. ### 14. Facilities Verizon Connect **Rating:** 5.0/5.0 stars **Reviewed by:** Mario A. | Chief Information Officer | Security Officer, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** The ability to find every vehicle in a centralized platform. **What do you dislike about Verizon Connect?** The widgets are too crowded, for a dashboard. **Recommendations to others considering Verizon Connect:** If you have a large inventory of vehicles - plan accordingly to be more efficient - we missed our project timetable due to miscommunication. There are 3rd parties involved during the installation with the Verizon Team oversight. **What problems is Verizon Connect solving and how is that benefiting you?** Tracking inventoried vehicles locations is critical for the transportation of our clients. In addition, scheduled maintenance is a considerable saving on travel and unforeseen repairs. **Official Response from Customer Advocacy:** > Thank you for taking the time to share this review. We are happy to know that Reveal is adding value to your business. Also, thank you for your suggestions on the crowded widgets. We'd like to learn more about how we can improve the usefulness of the dashboard. If you want to continue the conversation, just send us a message at: CustomerAdvocacy@VerizonConnect.com ### 15. GPS **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** The ease of the app. I can scroll through the app and select, assign and remove drivers as I need. I can also see where everyone is and what they are doing Big brother it is. **What do you dislike about Verizon Connect?** Sometimes Customer service did not complete the install correctly. I had to make several phone calls to resolve the issue of seeing my trucks. It would have been nice to get it all done in one shot **Recommendations to others considering Verizon Connect:** None **What problems is Verizon Connect solving and how is that benefiting you?** This app allows me the ease and simplification of knowing where everyone is at all times. It also allows me to see which drivers are in which truck. I would say that the benefits were enough to have me use this more often. ### 16. Great GPS **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsea P. | Owner/Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** As a company on the go I find it very useful there is an app where I can login to see exactly where our equipment or vehicles are in real time. **What do you dislike about Verizon Connect?** We have yet to find anything we dislike about the product, everything seems to work just fine. **What problems is Verizon Connect solving and how is that benefiting you?** We can see where our assets are in real-time and we are also able to provide this to our clients. We find it helpful with cross-referencing timesheets and billing our client. **Official Response from Customer Advocacy:** > Thank you for taking the time to share your positive experience with us. We’re happy to hear you are finding value in our product and services. We would like to learn more about your success with Reveal. If you would like to continue the conversation, please email us at: CustomerAdvocacy@VerizonConnect.com. ### 17. Disappointed in there billing department **Rating:** 0.5/5.0 stars **Reviewed by:** Kym E. | Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** The service within the vehicles as well as their platform **What do you dislike about Verizon Connect?** The AR/Billing department is the worse I have dealt with, especially for a large organization. They are nonresponsive until they are looking for payment. **What problems is Verizon Connect solving and how is that benefiting you?** They billed us for 8 months within one billing cycle. Then continued to overbill us for over a year. They do not respond to emails when looking for assistance on billing issues but quick to turn off service when they do not receive their payment. ### 18. Does everything we ask of it **Rating:** 5.0/5.0 stars **Reviewed by:** Ronnie W. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** Like to be able to see where my assets are and the e-log system on it. Haven't had any problems with it what so ever and the product support has been great. **What do you dislike about Verizon Connect?** The cost is a little high but it has been worth the value **Recommendations to others considering Verizon Connect:** Very easy to use interface and tracking and e-logs are very accurate **What problems is Verizon Connect solving and how is that benefiting you?** We had no asset tracking before this and it has been nice to see where my drivers are at all times. ### 19. Director of Transportation **Rating:** 2.0/5.0 stars **Reviewed by:** Sky T. | Director of Transportation, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** The live map, driver videos, alerts, and dashboard. **What do you dislike about Verizon Connect?** That it took 102 days to install Reveal ELD in our 23 trucks, that the installers would not go for a ride in the trucks with one of our drivers to make sure the install worked correctly, that one of our 1 ton trucks has had four installations and it still won't enter driving status. **What problems is Verizon Connect solving and how is that benefiting you?** Our customer success representative is going to get our 1 ton truck working. No. No. ### 20. Worst Vendor I've Ever Worked With **Rating:** 0.0/5.0 stars **Reviewed by:** Archie D. | Associate Vice President Risk Management, Training, & Compliance, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** Nothing. They have literally failed at every step in the process of trying to work with them. **What do you dislike about Verizon Connect?** They are unresponsive to any and all issues we've brought to their attention. **Recommendations to others considering Verizon Connect:** Be prepared for equipment not to work, and be prepared for them to ignore your requests to fix the equipment. Then, after they uninstall the equipment, be prepared for them to continue to try and charge you monthly fees for the equipment you don't even have anymore. Then, when you try to close the account and have them correct the bill, be prepared for them to ignore your requests for 6 month or more. **What problems is Verizon Connect solving and how is that benefiting you?** Nothing. We had to go with Lytx for fleet cams. ### 21. Simplicity **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** Verizon Connect makes our fleet tracking needs very easy. With have multiple vehicles constantly on the move nationwide, we must have eyes on all of our drivers at all times. We do essential tasks that are time-limit-based, so having the GPS tracking helps ensure we're meeting the requirements for our licensing. **What do you dislike about Verizon Connect?** It seems that we see the same devices going out of signal quite often. They eventually come back up on their own, but not having sight of our drivers during those times could be detrimental to our business. **What problems is Verizon Connect solving and how is that benefiting you?** We are currently solving mileage tracking issues with Verizon Connect. Our new parent company enforces mileage tracking, so the reports significantly benefit our business needs. ### 22. Worst Customer Ever **Rating:** 0.0/5.0 stars **Reviewed by:** Melissa C. | A, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** The website is very user friendly........ **What do you dislike about Verizon Connect?** Customer service is horrible. I've been trying to deactivate 2 units since November 2021. The initial person creating the case is pleasant and helpful. However, that's it. Nothing happens regardless of how many times you follow up. I'm ready to mail the 60+ units we currently use back and never do business with Verizon Connect again. **Recommendations to others considering Verizon Connect:** Do not do business with Verizon Connect **What problems is Verizon Connect solving and how is that benefiting you?** employee tracking and vehicle maintenance record keeping ### 23. HAS TOO MANY DROPS WHILE DRIVER IS MOVING **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** THAT IT IS VERIZON. HAS ALOT OF NICE FEATURES. **What do you dislike about Verizon Connect?** DROPS SERVICE WHILE VEHICLE IS IN MOVEMENT. HAVE TO MANY UNASSIGNED TO ASSIGN **Recommendations to others considering Verizon Connect:** VERIZON CONNECT IS A DECENT COMPANY ALTHOUGH THEY HAVE SOME HICCUPS IN THE SYSTEM. I RECCOMEND ASKING ALOT OF QUESTIONS ABOUT YOU NEEDS TO START SERVICE. IT DOES DROP ALOT OF DRIVE TIME DOWN TO ON DUTY TIME. IT'S FRUSTRATING TO THE DRIVERS WHEN IT DOES THAT. OR WHEN WE ARE TRYING TO LOCATE THE TRAILERS / ASSET TRACKERS AND IT SHOWS THEM SITTING STILL IN YOUR YARD WHEN YOU KNOW THEY'RE IN ANOTHER STATE. **What problems is Verizon Connect solving and how is that benefiting you?** ASSET TRACKERS DON'T PING CONSTANTLY. NEED TO KNOW WHERE TRAILERS ARE AS WELL AS THE TRUCKS ### 24. GPS Done Right **Rating:** 5.0/5.0 stars **Reviewed by:** Maria R. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2022 **What do you like best about Verizon Connect?** I like that we can now see where our techs are at any given time and if they are on the move or idol. Makes our day easier and scheduling seamless! **What do you dislike about Verizon Connect?** I cannot say I dislike anything about the service..I hope to not dislike anything **Recommendations to others considering Verizon Connect:** I recommend the product if you are struggling to organize your Fleet **What problems is Verizon Connect solving and how is that benefiting you?** We are currently waiting on an issue to be resolved concerning the wiring on one of our vans. ### 25. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2022 **What do you like best about Verizon Connect?** I've used Verizon Connect and also used other products. The software is stable and works well. The connectivity is also good compared to some cellular connections. I especially like the replay showing the all the vehicle speeds and such at any given point. **What do you dislike about Verizon Connect?** This would be much better if the installation was more affordable. Some other companies are using the factory data port to install so it can easily be completed without the need of a pricey contractor. This may not be as secure however, this method is much cheaper and you could easily add a security alert feature if the device were unplugged. **What problems is Verizon Connect solving and how is that benefiting you?** We are reducing idle time on the vehicles which has reduced fuel expense and vehicle repair expense. The product is easy to figure out who was where / when so if something was reported to the company about one of our employees or drivers, we can easily confirm the report **Official Response from Customer Advocacy:** > Thank you so much for sharing your positive experience. We’re happy to hear you are finding the software stable and with good connectivity when compared to others. It's always great to learn that our customers are finding value in our product and services. Thank you, too, for your suggestions on using factory data to facilitate installation. We want to know more. Would you be open to speaking with one of our specialists in this area? If so, please email us at: CustomerAdvocacy@VerizonConnect.com. ### 26. Verizon Connect Review for Residential HVAC **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** My favorite thing about the program is the automatic updates and alerts. The interface is also straightforward and quick. A lot of other programs add a bunch of unnecessary steps, but not this one. **What do you dislike about Verizon Connect?** The geofencing functions aren't quite there yet. They work, but they are just somewhat limited. What would probably make this whole system better is an independent and easily accessible geofence function. It would be even more helpful if there was a filter to add the fences to the general map alongside the call you are scheduling. The fact that is no way to add a call to the map before scheduling is probably the biggest issue. **Recommendations to others considering Verizon Connect:** Make sure to have the account rep walk you through every part of the interface. SHare the video with others if you need second opinions. **What problems is Verizon Connect solving and how is that benefiting you?** It's a handy tool for scheduling, dispatching techs, and tracking drive and job times. Having all this data in one locations makes oversight easier, and also allows are dispatchers to more effiectenly schedule call.s **Official Response from Customer Advocacy:** > Thank you for taking the time to share your positive experience with us. We’re happy to hear you are finding value in our product and services. Also, thank you for your suggestions regarding the geofencing. We will relay this information. We would like to learn more about your success with Reveal. If you would like to continue the conversation, please email us at: CustomerAdvocacy@VerizonConnect.com. ### 27. We have had nothing but problems since making the switch to Verizon Connect. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** Nothing. We have been working for over 3 months on getting resolution to our account and double billing on Verizon's part and still can't get it handled by them. **What do you dislike about Verizon Connect?** In our experience Verizon Connect is comprised of multiple personnel who either have their hands tied and cannot solve any problems, or they simply do not care. In various attempts to communicate with someone at Verizon, we were referred to a variety of representatives who are suppose to be our account managers, or "Success Managers" as one group called them. These managers neglected to push for successs on our account. The lack of communciation from these persons has been some of the worse exerience we have seen as an organization. Our efforts to reach higher level management have been ignored. Months of trying to resolve issue at hand and while we thought it was finally being address, it has now been several days and we are again not receiving responses. Furthermore, even if you have an accessible account with Verizon Connect, they do not have online finance management to review your invoices, make a payment, or see billing and payment history. For a company of Verizon status in 2022 this is a bit astonishing. **What problems is Verizon Connect solving and how is that benefiting you?** Our account was new around August of 21. Originally we were with Verizon Network Fleet which we had been for several years. It was time to upgrade our system at which point we were guided through Verizon Connect. After the change we continued to pay the bills as we received them. Unbeknown to us, we were then being double billed by both Verizon Network Fleet and Verizon Connect. Being that both of these accounts were VERIZON and the way it was introduced to our Fleet Manager it was believed that billing would remain the same with exceptiong to being again under contract and no longer on a month to month account. Our AP continued to pay the invoice as it was received. However, we were being double billed by both departements within Verizon. In October they closed our account due to non-payment. Since October we have made multiple attempts to reach out, or even find out who on Verizon side to talk to. The few individuals we were able to reach were in accounting who then directed us to other various individuals. Those other individuals consistently failed to respond to our correspondence via email, including the one who is only now working on resolving the issue. This issue has been going on for over 3 months now with continued neglect on Verizon's part. We were finally informed they would clear our account and wash the old contract creating yet another new contract. We have done our part in signing it. It is now several days since we finalized the new agreement and still we cannot access our account and have not heard again from our representative. ### 28. Service?? **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Farming | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** Website works well, once we have figured out all the details of where to go to do what. **What do you dislike about Verizon Connect?** Customer Service is nearly nonexistent. I have not been able to get ahold of the Customer Success Manager by email or by phone. I am told he is the only one that can help bring resolution to the issues we have been experiencing. Issues we have had are hardware failure, waited 4 months for 5 replacement units, meanwhile we were billed each month for the units we had not been shipped. We refuse to pay our bill because of this, and are switching to another provider. Meanwhile, never have had contact attempted by Verizon after we have requested NUMEROUS times with various individuals within VZW. **What problems is Verizon Connect solving and how is that benefiting you?** We desired to use this to assist with logistics and dispatching of both powered and non-powered assetts. We were able to recover one stolen asset as a result of it being equipped with a tracker. ### 29. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** Verizon Connect is a great fleet management software and solution. It simplifies asset tracking and, when used properly, can help a lot with optimizing logistics and minimizing downtime. **What do you dislike about Verizon Connect?** Verizon Connect will sometimes have lags in the location, and sometimes you will experience slow refresh rates, but these are sometimes caused by the internet connection and not the actual software in place. **Recommendations to others considering Verizon Connect:** Be patient, as the user interface is not always the easiest to use. The support team is hit or miss. In some instances, you get get a very knowledgeable representative, and in some others, you will get someone who could appear to be in training. **What problems is Verizon Connect solving and how is that benefiting you?** Verizon Connect is helping with the accountability of employees and their timed tasks during the day. Knowing where your assets are at all times during the day makes it easier to hold them accountable for their time and responsibilities throughout the day. More done with fewer excuses or downtime. ### 30. Great thank at to manage your fleet **Rating:** 4.5/5.0 stars **Reviewed by:** Shelly H. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** The part I like most about VerizonConnect is being able to access my fleet via the app or the computer. **What do you dislike about Verizon Connect?** At first, the billing was lacking in communication, however, after talking to customer service, I now receive a detailed bill, emailed, every month **What problems is Verizon Connect solving and how is that benefiting you?** Since using Verizon Connect, I've been able to keep track of my crews and their time spent at each job site, manage their breaks better, and have exact locations of my fleet. ### 31. Unacceptable customer service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** The platform is excellent; the app is excellent and functional. I liked the look and feel of the app and the site. **What do you dislike about Verizon Connect?** If you have to call customer service, forget about it, you end up on a 25 minute rollercoaster on how they manage each individual issue, the conversation ends with another sales professional trying to sell you something else before they have fixed your original problem. After I canceled their service, I continued to receive bills months later even though our business had paid in full and no longer used the service. Our company was passed from CSR to CSR with no communication for weeks at a time, or they would call you multiple times about an issue that should have been solved with one phone call. I hate to be the customer that complains about a bad experience but dealing with Verizon connect was the most frustrating experience of my life. **Recommendations to others considering Verizon Connect:** Stay away until they fix their customer service; this product is not worth the headache. **What problems is Verizon Connect solving and how is that benefiting you?** We no longer use the platform. If I didn't have to deal with customer service or my CSR the platform worked well. The logs, IFTA reporting, and driver monitoring worked well. ### 32. The Absolute Worst customer Service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** Nothing. I have been waiting for several months to discuss a customer sat issue about a past due bill and no one has had the courtesy to return my calls. We are talking over 6 months. **What do you dislike about Verizon Connect?** Lack of help or concern for customers. This company doesnt seem to be integrated into Verizon and as such the resolutions team is non existent. If you are not able to resolve a customer billing issue for 6monthts plus with zero communication; then thats extremely unacceptable. I regret ever signing up for this service. **Recommendations to others considering Verizon Connect:** definitely do not recommend. This worst customer service. **What problems is Verizon Connect solving and how is that benefiting you?** Billing issues. I never used the service . I have a device that was never installed due to a truck engine malfuction. I called immediately the truck was no working to ask for options about cancelling but was told someone would call me back which has not happened up till now ### 33. Please with our service **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | P, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** It's nice to see exactly where the crews area at a moment's notice. **What do you dislike about Verizon Connect?** So for, nothing. It has met all of my expectations. **Recommendations to others considering Verizon Connect:** Read the product info and ask your salesperson any question you can think of asking. **What problems is Verizon Connect solving and how is that benefiting you?** We were having a hard time keeping track of our crew's locations and time on the job. Now we can see what time they get there and finish to make us more productive in our scheduling. ### 34. Great product and software, customer service can be a bit lacking at times. **Rating:** 4.5/5.0 stars **Reviewed by:** Stefanie E. | Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** The software connects with Google maps so I'm able to see street view on any location of any vehicle. **What do you dislike about Verizon Connect?** The customer service is slow and difficult to contact at times. I've emailed multiple times and never received a reply. **What problems is Verizon Connect solving and how is that benefiting you?** Keeping up with employees, their time on job sites, and that they were filling up on fuel at one location and then going to another location for breakfast and wasting about an hour every morning. ### 35. Its like adding a whole new drawer to your tool box! **Rating:** 4.0/5.0 stars **Reviewed by:** Jason C. | VP of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** For us, real-time vehicle tracking is HUGE! (obviously) Excellent performance has yet to experience a service interruption. **What do you dislike about Verizon Connect?** The reporting portal is a little clunky. But it's more than sufficient to give us the data we are looking to obtain. **Recommendations to others considering Verizon Connect:** Watch ALL of the tutorial videos! **What problems is Verizon Connect solving and how is that benefiting you?** Sadly, we began with a lack of confidence in staff self-reporting. With the ability to immediately reach out and ask questions of our team, the issue has dissapated. ### 36. Connecting My Business With My Clients and Employees **Rating:** 5.0/5.0 stars **Reviewed by:** Linette L. | Billing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** What I love best about Verizon connect is that I can get a real time of when my employees arrive at the client's home—allowing me the opportunity to charge a true amount to my clients versus guessing or overcharging. **What do you dislike about Verizon Connect?** I would say the only thing as we experience with most technology is, at times, it is glitchy. However, give it until the end of the day, and everything tracks correctly. **What problems is Verizon Connect solving and how is that benefiting you?** BIlling is a big one! The ability to charge the true amount to clients really is helpful. It makes us all more productive as a whole. The business has grown due to the ability to track and record time accurately ### 37. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Angela G. | Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** The site is user-friendly and offers a lot of functional and practical features. The product works well for our Mid Sized fleet. **What do you dislike about Verizon Connect?** The equipment contracts. We had a vehicle totaled in an accident and impounded but still had to pay for the equipment we could not recover. **Recommendations to others considering Verizon Connect:** Install devices during off business hours. Assign a smaller team to monitor vehicles. Review contract terms closely. **What problems is Verizon Connect solving and how is that benefiting you?** Our admin team can easily monitor technicians' whereabouts. Helps with scheduling and following schedules. Helps us give customers accurate updates on arrival or setback. We were able to recover a stolen vehicle. The service works well with monitoring employee driving and provides for safer vehicle use. ### 38. Service is ok.spotty sometimes and not able to always see the previous trips of equipment. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** I like the fact that it allows me to see in real time where my equipment is. When the real time tracking is functioning as designed, it's awesome. I can not compare my experience with other tracking systems as this is the first one I've used. **What do you dislike about Verizon Connect?** I dislike the service when it's not reliable or I am unable to update and get a real time alert of where the equipment is at that exact moment. I would like to see the updating improved. **What problems is Verizon Connect solving and how is that benefiting you?** Verizon Connect helps me solve equipment tracking problems. The business is realizing the benefit of knowing where our equipment is and how long has it been idle. ### 39. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Sierra C. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** Love that we can have multiple users accessing this info, even remotely on an app. **What do you dislike about Verizon Connect?** Don't have a dislike m, it serves us perfectly for our needs. **What problems is Verizon Connect solving and how is that benefiting you?** This is helping us keep track of where our vehicles are, how long they've been idoling, driving and sitting. It's allowing us to keep track of when our vans are not being used appropriately or time sheets are not matching up to time on jobs. ### 40. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Mary P. | Executive Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** The platform is so simple to view things, create guidelines for what type of alerts you want to see with your drivers. **What do you dislike about Verizon Connect?** The short snip of video when you download to save. i wish we could down load both the road and driver as we see it in the alerts **What problems is Verizon Connect solving and how is that benefiting you?** I am able to determine my drivers are following the rules and representing the company in the best way with safe driving ### 41. Definitely satisfied with this application! I am able to track my fleet without any issues. **Rating:** 5.0/5.0 stars **Reviewed by:** Whitney W. | Patient Care Coordinator Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** I like the vehicle statuses best. This feature has helped anticipate arrival times or add stops along the way. **What do you dislike about Verizon Connect?** There honestly isn't much to dislike with this application, but if I had to select anything, it would be the lack of ability to dispatch directly out of the application. **What problems is Verizon Connect solving and how is that benefiting you?** Our business soley depends on Verizon connect to track our fleet's day-to-day routes. It has benefited our dispatch department greatly with customer satisfaction. **Official Response from Customer Advocacy:** > Thank you for taking the time to share your positive experience with us. We’re happy to hear you are finding value in our product and services. Also, thank you for your feedback regarding dispatching. We would like to learn more about your success with Reveal. If you would like to continue the conversation, please email us at: CustomerAdvocacy@VerizonConnect.com. ### 42. Rely on Verizon Connect on a Daily Basis! **Rating:** 5.0/5.0 stars **Reviewed by:** Stacey H. | Service Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** Our business, Alta Material Handling, uses Verizon Connect for our fleet of vans for our forklift technicians. I rely on it on a daily basis to dispatch service calls, to ensure time matches work orders, and on the unfortunate occasion, we need to question a tech's timekeeping. **What do you dislike about Verizon Connect?** There are no negatives I have found thus far! Love the replay function and being able to set alerts! **What problems is Verizon Connect solving and how is that benefiting you?** It eliminates constant back and forth with multiple technicians to see who is closer to the next call. It has provided documentation for disciplinary measures when technicians have billed long lengths of time to customers and were found to have been sitting elsewhere. **Official Response from Customer Advocacy:** > Thank you for taking the time to share your positive experience with us. We’re happy to hear you are finding value in our product and services. We would like to learn more about your success with Reveal. If you would like to continue the conversation, please email us at: CustomerAdvocacy@VerizonConnect.com. ### 43. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick C. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** The sales team and the customer support team are most helpful in understanding the product, what it does, and even taught me how to use it. The product is user friendly too! **What do you dislike about Verizon Connect?** There's not much to dislike. I wish that the system was avaialbe on a wide range of products but I have only tried it on apple products so I'm not sure if it can be widely used. **Recommendations to others considering Verizon Connect:** I think you should def do it. **What problems is Verizon Connect solving and how is that benefiting you?** I am trying to track my vehicles and see what's going on with the Dash Cams. As a dispatcher, you don't know what is going on in the field and this provides insight. ### 44. Quick and Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Chad B. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** It is easy to get used to the site and intuitive for everyone at my company. **What do you dislike about Verizon Connect?** There have been some technical issues, but they have been resolved in a timely manner **Recommendations to others considering Verizon Connect:** Know what you are looking for and be willing to be flexible. **What problems is Verizon Connect solving and how is that benefiting you?** Bening able to see where our vehicles are has been very helpful as we have been able to recover a stolen vehicle with the help of Verizon connect. ### 45. Excellent service! **Rating:** 5.0/5.0 stars **Reviewed by:** Julie M. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** I love having the ability to track company vehicles locations at any time, love the vehicle service reminders and the staff is always helpful when I call! **What do you dislike about Verizon Connect?** To this point, I haven't found anything I don't like about Verizon Connect! **What problems is Verizon Connect solving and how is that benefiting you?** We now have the ability to easily track when vehicles require service. The cameras on the vehicles have kept our employees from being blamed or an infraction they did NOT do! ### 46. Connecting us to our technicians **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** The ability to see if our technicians are mishandling the vehicles. The ability to request videos when accidents happen to prove who is at fault. Verizon connects by far better than any company we have ever used for the GPS monitoring. **What do you dislike about Verizon Connect?** We only dislike the human errors made when scheduling techs to come out. When the reps slow down and listen to understand instead of respond, service is AMAZING! **What problems is Verizon Connect solving and how is that benefiting you?** We are solving the problem of not knowing exactly where our techs are on their routes if they're speeding or at fault in collisions. Our performance has increased when it comes to routing the nearest tech to a stop. ### 47. Good Metrics **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** The reporting and replay options for each driver. I like being able to see where all of the drivers are located at all times. The ELD functions are beneficial for the drivers as well. **What do you dislike about Verizon Connect?** I dislike that data is only kept for 30 days and that if the speed limit is incorrect, there is no way for Verizon to correct the third-party database. I dislike the street view in the replay and believe that should be streamlined **What problems is Verizon Connect solving and how is that benefiting you?** We are achieving a higher safety score for our drivers and have seen a noticeable decrease in preventable accidents involving motor vehicles. It does make it convenient for the ELD drivers. ### 48. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** Real time movement and location services. I like the bread crumb trail to see where trucks have been coming and going. I use the replay feature alot throughout the day. **What do you dislike about Verizon Connect?** I dont have many or any dislikes of this product. Occasionally I have had a product go offline, but once it reconnects everything seems to have been stored and uploaded. **Recommendations to others considering Verizon Connect:** Ask for and complete training when getting started to ensure that you can get the most out of your program. **What problems is Verizon Connect solving and how is that benefiting you?** We have been able to be more direct with truck routes and work on getting around traffic issues by communicating with the drivers and routing them through realtime. ### 49. Customer Service Failure for 12 months **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** The platform is user friendly. I thought Verizon would be a good fit - as we had used them for 7 years prior to moving to Reveal. **What do you dislike about Verizon Connect?** The Reveal platform was not able to integrate with our dispatch software. We were sold on the fact that it could. Then we had to pay $5 more per month per device to make it integrate. The customer support staff ceased responding to our requests for help. They told us our account had been "written off". There is a lack of communication among the sales team, support staff, and managers. Seems ironic for a communication company. **Recommendations to others considering Verizon Connect:** Make sure you have multiple contacts for support and sales at Verizon Connect. They tend to leave and never give your account a forwarding contact to work with. **What problems is Verizon Connect solving and how is that benefiting you?** We created more problems with Verizon Connect than we had prior with Network Fleet. ### 50. Easy User Interface with ability to monitor and assist multiple drivers. **Rating:** 5.0/5.0 stars **Reviewed by:** Heather B. | Finance Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** IEasy User Interface with ability to monitor multiple drivers and assist with re-routing when necessary. Ability to determine if company vehicles are being used for personal (off the clock) errands saving companies money on gas and vehicle maintenance cost. **What do you dislike about Verizon Connect?** I don't like that I cannot contact my account rep directly from the account interface. **Recommendations to others considering Verizon Connect:** Verizon Connect allows easy fleet management, tracking, route planning, & monitoring all in one place. With Verizon Connect, it is simple to determine if company vehicles are being used for personal use and helps to maintain gas costs. **What problems is Verizon Connect solving and how is that benefiting you?** Off-The-Clock vehicle usage is the biggest problem we have been able to monitor and eliminate. ## Verizon Connect Discussions - [What is Verizon Connect used for?](https://www.g2.com/discussions/what-is-verizon-connect-used-for) - 1 comment, 1 upvote - [Major Issues with GPS system](https://www.g2.com/discussions/major-issues-with-gps-system) - 1 comment, 1 upvote - [Worst customer service I have ever dealt with! You can't believe anything they say!](https://www.g2.com/discussions/worst-customer-service-i-have-ever-dealt-with-you-can-t-believe-anything-they-say) - 2 comments, 1 upvote - [HOW TO GET OUT OF CONTRACT?](https://www.g2.com/discussions/how-to-get-out-of-contract) - 1 comment, 1 upvote - [OVER ALL PERFORMANCE AND COSTS](https://www.g2.com/discussions/over-all-performance-and-costs) - 2 comments, 1 upvote - [View Verizon Connect pricing details and edition comparison](https://www.g2.com/products/verizon-connect/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-31+08%3A43%3A20+-0500&secure%5Bsession_id%5D=499ab948-0909-4832-b90a-86a13f4d8ab2&secure%5Btoken%5D=74361b22d52baceffbbab98ba785537bd95565635b07e521a610bb02e0fc936b&format=llm_user) ## Verizon Connect Integrations - [Lark](https://www.g2.com/products/lark-lark/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) ## Verizon Connect Features **Routing** - Master Routing - Default Routes - Route Assignment **Vehicle Management** - Inventory - Fuel Management - Maintenance - Vehicle Tracking **Vehicle Tracking** - Alerts - Locations - Fuel Consumption - Inventory - Geofencing **ELD Compliance** - Hours Logged - Preventive Maintenance - DVIR - Offline Access **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **Scheduling** - Master Schedule - Constraints - Adjustments - ETA **Driver Management ** - Onboarding - Safety - Driver Tracking - Driver Behavior **Deliveries** - ETAs - Proof of delivery - Route Optimization **Driver Tracking** - Alerts - Mileage - Performance - ETAs **Dashcam** - Automatic Incident Detection - Safety Score - Automated Footage Upload **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **Optimization** - Priorities - Real Time - Dynamic Routing **Analytics** - Driver Performance **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Analytics** - Performance - Time & Costs - Productivity **Analytics** - Vehicle Performance - Driver Performance - Costs **Agentic AI - Fleet Tracking** - Proactive Assistance - Decision Making **Agentic AI - Fleet Management** - Proactive Assistance - Decision Making - Multi-step Planning - Collision Detection - Natural Language Interaction - Facial Recognition **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Generative AI - Fleet Management** - Text Summarization ## Top Verizon Connect Alternatives - [Geotab](https://www.g2.com/products/geotab/reviews) - 4.5/5.0 (197 reviews) - [Samsara](https://www.g2.com/products/samsara/reviews) - 4.5/5.0 (4,875 reviews) - [Motive](https://www.g2.com/products/motive-technologies/reviews) - 4.4/5.0 (3,207 reviews)