# Verint Workforce Management for Back-Office Reviews
**Vendor:** Verint  
**Category:** [Workforce Management Software](https://www.g2.com/categories/workforce-management)  
**Average Rating:** 4.6/5.0  
**Total Reviews:** 14
## About Verint Workforce Management for Back-Office
Verint® Back-Office Workforce Management™ is a suite of solutions that helps improve speed, accuracy and efficiency of customer supporting, back-office functions. They can capture real-time data to create visibility across teams and optimize processes AND the workforce – both human and digital. Improving the productivity of your people and streamlining your end-to-end processes may result in ROIs like: • Reduction in backlogs • Lift in capacity • Cost savings • Faster turnaround times • Reduction of overtime spend • Improved SLA achievement • ...and more! Verint Back-Office Workforce Engagement solutions include: • Operations Visualizer • Operations Productivity • Operations Manager • Performance Management • Desktop and Process Analytics • Intelligent Interviewing • Knowledge Management Verint Workforce Management for Back Office solutions help optimize the performance of your greatest asset – your employees – to reduce costs while improving CX.






- [View Verint Workforce Management for Back-Office pricing details and edition comparison](https://www.g2.com/products/verint-workforce-management-for-back-office/reviews?page=2&qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-05-26+13%3A45%3A05+-0500&secure%5Bsession_id%5D=81b6b36a-f386-425d-9996-42d28c6d945a&secure%5Btoken%5D=8f67c6e1aef6859eef044109b889134452d0fd63938973db6717d0d9cfa77bb5&format=llm_user)

## Verint Workforce Management for Back-Office Features
**Platform**
- Customization 
- Integration APIs
- Internationalization
- User, Role, and Access Management
- Performance
- Mobility
- Reporting
- Dashboards

**Workforce Management Platform Features**
- Labor Forecasting
- Shift Scheduling
- Time & Attendance Tracking
- Absence & Leave Management
- Skills Management
- Succession Planning
- Workforce Analytics
- Self-Service Capabilities
- Mobile Shift Scheduling
- Team Communication

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