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Verint Open Platform
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Verint Open Platform
By Verint
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4.5 out of 5 stars
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Verint Open Platform Reviews - Page 2

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Verint Open Platform Suite Overview

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What is Verint Open Platform?

With Verint Digital-First Engagement solutions, you can: Drive personalized, proactive connections on a customer’s channel of choice Automate interactions and improve key metrics while elevating customer experience Combine a workforce of humans and bots seamlessly with engagement orchestration Harness data to drive insights and action with Verint Da Vinci AI and Analytics

Included with this Suite
Product Avatar Image
Verint Workforce Management for Back-Office

14 reviews

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Verint Community (formerly Telligent)

12 reviews

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Verint Appointment and Queuing Software

11 reviews

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Verint Application Visualizer

1 review

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Verint Case Management Professional [Citizen Engagement]

1 review

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Verint Workforce Management for Branch

0 reviews

Verint Open Platform Details
Discussions
Verint Open Platform Community
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Product Description

With Verint Digital-First Engagement solutions, you can: Drive personalized, proactive connections on a customer’s channel of choice Automate interactions and improve key metrics while elevating customer experience Combine a workforce of humans and bots seamlessly with engagement orchestration Harness data to drive insights and action with Verint Da Vinci AI and Analytics

Seller Details
Seller
Verint
Year Founded
1994
HQ Location
Melville, New York
Twitter
@Verint
7,799 Twitter followers
LinkedIn® Page
www.linkedin.com
4,103 employees on LinkedIn®
Ownership
NASDAQ: VRNT
Total Revenue (USD mm)
$1,303
Description

Verint is a global leader in actionable intelligence solutions, specializing in customer engagement, security, and fraud prevention. The company offers a comprehensive suite of software and services that help organizations enhance customer experiences, optimize operations, and improve security. Verint's solutions leverage advanced analytics, AI, and machine learning to provide insights that drive informed decision-making. With a focus on enabling businesses to gain a competitive edge, Verint serves various industries, including telecommunications, finance, government, and retail. For more information, visit their website at https://www.verint.com/.

Recent Verint Open Platform Reviews

Verified User
I
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Digital-First Engagement- Very unique and beneficial"
Digital-First Engagement helps us make connections with our customers on their choice of channel- web, phone, chat, or email. The combination of hu...
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Verint Open Platform Media

40 Verint Open Platform Reviews

4.5 out of 5
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40 Verint Open Platform Reviews
4.5 out of 5
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Overall Review Sentiment for Verint Open PlatformQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Maria A.
MA
WFO, Program Specialist
Small-Business(50 or fewer emp.)
Product Reviewed: Verint Community (formerly Telligent)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Verint Community (formerly Telligent)?

Among the many resources on Verint Community, the most valuable for us have to be the User Groups. The insights and knowledge shared from the Analytics and Quality Groups surpass any expectations we had when joining the group. We've now had our whole team join the Quality Group. We find so much value from the monthly meetings and presentations, what a win. Review collected by and hosted on G2.com.

What do you dislike about Verint Community (formerly Telligent)?

I would love to see more interaction from members on the discussion threads. Review collected by and hosted on G2.com.

What problems is Verint Community (formerly Telligent) solving and how is that benefiting you?

Providing user guides, AQM terms and phrases, KB information, searching discussion threads, case support, documention reporting. Review collected by and hosted on G2.com.

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Manish A.
MA
Admissions Counselor
Enterprise(> 1000 emp.)
Product Reviewed: Verint Workforce Management for Back-Office
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Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Verint Workforce Management for Back-Office?

Automated schedule running

Auto processing time off

Easy to navigate

Vacation /PTO time Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management for Back-Office?

Too many pieces to make a schedule

Would like the Mobile app to work a bit better Review collected by and hosted on G2.com.

What problems is Verint Workforce Management for Back-Office solving and how is that benefiting you?

Verint Workforce Management is used to manage the schedules of agents. It manages the time worked and time off. We currently do not have any problems with the use of Verint Workforce Management, and it is very reliable Review collected by and hosted on G2.com.

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Cheryl A.
CA
Care Team Representative
Information Technology and Services
Mid-Market(51-1000 emp.)
Product Reviewed: Verint Workforce Management for Back-Office
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Verint Workforce Management for Back-Office?

I love how it keeps track of everything including in-depth information and you can keep track and follow up on how statistics are related to each individual. Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management for Back-Office?

At first it was difficult to navigate and did not know how to comprehend which infomation was needed for each task at hand but now it is a great tool to have. Review collected by and hosted on G2.com.

What problems is Verint Workforce Management for Back-Office solving and how is that benefiting you?

Sometimes the information does not generate as quick as it should. Review collected by and hosted on G2.com.

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Verified User in Accounting
IA
Mid-Market(51-1000 emp.)
Product Reviewed: Verint Open Platform
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Products used within Verint Open Platform: Verint Knowledge Management
What do you like best about Verint Open Platform?

Digital-First Engagement helps us make connections with our customers on their choice of channel- web, phone, chat, or email. The combination of human interaction with bot interaction is seamless. Review collected by and hosted on G2.com.

What do you dislike about Verint Open Platform?

Digital-First Engagement does not really have any cons within the product. It fits in seamlessly with the entire Verint suite of products. Review collected by and hosted on G2.com.

What problems is Verint Open Platform solving and how is that benefiting you?

We use Knowledge Management within Digital-First Engagement to help get the correct information to our users at the right time.We have seen increased sat scores along with decreased average handle time for users within our test pilots. Review collected by and hosted on G2.com.

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Verified User in Banking
IB
Mid-Market(51-1000 emp.)
Product Reviewed: Verint Application Visualizer
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Verint Application Visualizer?

Verint Application Visualizer works great with all of the other applications within the Verint portfolio. It is one of the most powerful tools we have implemented. Review collected by and hosted on G2.com.

What do you dislike about Verint Application Visualizer?

Setting up Verint Application Visualizer is a process! This is mainly due to our agents using different browsers and having different ways to access information internally. Review collected by and hosted on G2.com.

What problems is Verint Application Visualizer solving and how is that benefiting you?

We used Verint Application Visualizer to help provide valuable and actionable information to our agents during calls. Popups directed and reminded agents of disclosures and items to verify to ensure calls were authenticated successfully and also to ensure all legal and compliance disclosures were read. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
Product Reviewed: Verint Community (formerly Telligent)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Verint Community (formerly Telligent)?

Telligent Community Platform provides an entire solution of a community platform to be used by businesses and enterprises. Usually CMS is catered for all purposes but this platform is completely towards community development which is helpful. Review collected by and hosted on G2.com.

What do you dislike about Verint Community (formerly Telligent)?

Some of the functionality feel half finished and not completely baked in. Developers in my team had to rectify and resolve majority of the issues and create a custom solution of their own which is time consuming. Review collected by and hosted on G2.com.

What problems is Verint Community (formerly Telligent) solving and how is that benefiting you?

For my business, it was really helpful to use the tool which gave me access to various Script API using Velocity & .net for backend. These have helped us build widgets and themes based on our requirements and design. Review collected by and hosted on G2.com.

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Response from Adrienn Tordai of Verint Community (formerly Telligent)
Editedit

Thank you for your (updated) review! Very glad to hear that you found Community useful in developing your community, alongside company-specific customizations to the base product. Also, we appreciate you sharing your experiences on issues around some of the functionalities. Would you be able to provide more details? You can do so here on G2, directly to your customer support representatives, or on the Customer Connection forum. Cheers!

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JC
Social Marketing Leader
Enterprise(> 1000 emp.)
Product Reviewed: Verint Community (formerly Telligent)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Verint Community (formerly Telligent)?

The community platform has been serving our user community for more than a decade and has been functioning solidly and reliably throughout these many years. Review collected by and hosted on G2.com.

What do you dislike about Verint Community (formerly Telligent)?

Upgrading to new versions can be a large challenge when there are customizations of which we have many. Review collected by and hosted on G2.com.

What problems is Verint Community (formerly Telligent) solving and how is that benefiting you?

The community connects our global Emerson users with subject matter experts and local sales engineers 24x7x365 Review collected by and hosted on G2.com.

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Response from Adrienn Tordai of Verint Community (formerly Telligent)
Editedit

Hi Jim! Thank you for leaving a review for Community! We appreciate your kind comments about our platform from a long-time user like yourself. It’s great to hear that Community is a solid piece in your communication strategy! Thank you for also providing your experience about the upgrading process. We’re continuously working on optimizing this area. I will be sure to forward your comments to our team. Have an excellent day and keep up the good work!

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SK
Enterprise(> 1000 emp.)
Product Reviewed: Verint Workforce Management for Back-Office
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Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Verint Workforce Management for Back-Office?

The ease of our employees entering activities and calculating effiency with MyTime. Additionally, we use Time Off Manager to request time off. Our leaders are able to navigate the system with ease. Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management for Back-Office?

In MyTime, there is no turning back if a daily sheet is deleted. An undo button or the ability to retrieve something deleted. In Time off manager the ability to adjust requests after approval Review collected by and hosted on G2.com.

What problems is Verint Workforce Management for Back-Office solving and how is that benefiting you?

Calculating efficiency and identifying the activities our employees are working in. Additionally, the ability to view self-reported time compared to DPA application time. Review collected by and hosted on G2.com.

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Verified User in Financial Services
AF
Mid-Market(51-1000 emp.)
Product Reviewed: Verint Workforce Management for Back-Office
More Options
Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Verint Workforce Management for Back-Office?

The WFM solution has so much to offer! Our company is still in the midst of configuring the product in a way that works best for our business needs, but I can see so much potential we have yet to unlock. Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management for Back-Office?

We have found some opportunities for advancement in the product, at least in the version we have. There is a rounding discrepancy that we found that Veirnt support have told us there is no known fix for, and we have some additional forecasting needs that we still have to meet manually. Review collected by and hosted on G2.com.

What problems is Verint Workforce Management for Back-Office solving and how is that benefiting you?

We previously did all forecasting manually, so the WFM solution is going to be huge in reducing our manual labor. It will also help us to staff appropriately. Review collected by and hosted on G2.com.

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Vitaliy G.
VG
Manager, Applications Development
Mid-Market(51-1000 emp.)
Product Reviewed: Verint Community (formerly Telligent)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Verint Community (formerly Telligent)?

Ability to customize looks and feel and how easy to configure Groups, Pages and Applications. Review collected by and hosted on G2.com.

What do you dislike about Verint Community (formerly Telligent)?

Can't say much. Upgrading to a new version process is a bit tricky for nontech people. Review collected by and hosted on G2.com.

What problems is Verint Community (formerly Telligent) solving and how is that benefiting you?

Ability to review their trips by our members and share their once-in-a-lifetime experiences with our Private Luxury Club. Review collected by and hosted on G2.com.

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Response from Adrienn Tordai of Verint Community (formerly Telligent)
Editedit

Hi Vitaliy! Thank you for the stellar 5-star review of Verint Community! So happy to hear that you found the platform highly valuable when collecting member experiences about your Private Luxury Club. I will pass along your comments to the team. Have an excellent day!

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