Insight is easy to garner from the application! The tools make it easy to root cause and sum up the customer experience. Implementing new updates is easy in the cloud. Review collected by and hosted on G2.com.
Downsides? Hard to find any. The only one thing I can think of is a tiny piece of functionality that was lost in DPA when it was on prem. Review collected by and hosted on G2.com.
11 out of 12 Total Reviews for Verint Open CCaaS
Speech Analytics has been a game-changer for our operations! The accurate transcriptions provide incredible insights into customer interactions, and the automated quality forms have streamlined our evaluation process. It’s allowed us to focus on coaching opportunities while ensuring compliance and enhancing customer experience. Highly recommend! Review collected by and hosted on G2.com.
Complexity and training can be segmented, and there should be more offerings that incorporate and cover the entire network of the product Review collected by and hosted on G2.com.
Verint allows us to leverage the latest AI technologies to glean actionable insights through speech analytics and innovative bot technologies. Review collected by and hosted on G2.com.
Verint administration has a bit of a learning curve, but once mastered, one can effectively manage your workforce. Review collected by and hosted on G2.com.
Verint Open CCaas has given our leaders more insihgt into our business and customer needs. The ease of implementing the solution made it pretty seamless. Review collected by and hosted on G2.com.
Because our business model is unique, there have been some challenges with the lack of flexibility within the tool. It's been somewht difficult working to integrate it in with some of the other tools we use. Review collected by and hosted on G2.com.
Is a fact that Verint Open CCaaS automate process ,improve and take advantages regard traditional CCaaS solutions. I could say that IA is taking innovation process and best the CX and EX. Review collected by and hosted on G2.com.
Now, I consider that the functionalities offered, are good. Review collected by and hosted on G2.com.
The abillity to bring your own call client and integrate with Verint Review collected by and hosted on G2.com.
There are a lot of different modules and its hard to know which ones i really need. Review collected by and hosted on G2.com.
User friendly, many more options, outstanding reporting, AI Review collected by and hosted on G2.com.
Nothing. So far it has been easy to learn and the training partners have been outstanding. Review collected by and hosted on G2.com.
It is easy for our members to use, our employees to use and very easy to get reporting off of the website. The support they offer if you have questions is easy to access as well. Review collected by and hosted on G2.com.
I cannot think of anything that I dislike about using Fonolo. Review collected by and hosted on G2.com.
Their solution is very flexible and easy to implement. Maintenance is equally very straightforward. When requesting assistance from them, they are always responsive and give requests urgency. Review collected by and hosted on G2.com.
I really don't have anything on the negative side. As a wishlist item, I would like to see the ability to confirm the caller is on the phone before delivering a callback to an agent. This would address situations where the caller does not answer or is not available when the agent calls them back. Review collected by and hosted on G2.com.
Ease of use, very little maintenance required Review collected by and hosted on G2.com.
They're on a calendar year schedule so we're billled quarterly; yet we're on a fiscal year schedule, so budgeting is a bit more complicated. Review collected by and hosted on G2.com.
