--- title: Verint Speech and Text Analytics Reviews meta\_title: 'Verint Speech and Text Analytics Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 89 reviews by the users' company size, role or industry to find out how Verint Speech and Text Analytics works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 89 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- ### Verint Speech and Text Analytics Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **intuitive design** of Verint Speech and Text Analytics, making call reviews and insights seamless. [(15 mentions)](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1162816&qs=pros-and-cons#reviews) Users praise the **high accuracy** of Verint Speech and Text Analytics, delivering valuable insights for informed decision-making. [(8 mentions)](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1162458&qs=pros-and-cons#reviews) Users value the **real-time insights** provided by Verint Speech Analytics, enhancing call reviews and improving quality assurance efficiency. [(8 mentions)](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163465&qs=pros-and-cons#reviews) Users praise the **real-time analytics** feature of Verint, enabling effective management of interactions through insightful dashboards. [(7 mentions)](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163361&qs=pros-and-cons#reviews) Users value the **actionable insights** provided by Verint Speech Analytics, enhancing customer experience and performance improvement. [(6 mentions)](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163555&qs=pros-and-cons#reviews) Users find **accuracy issues** in Verint Speech and Text Analytics, particularly with sarcasm and transcription confidence levels. [(11 mentions)](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1162561&qs=pros-and-cons#reviews) Users note **inaccuracy in transcription** , expressing concerns about unreliable results and low confidence scores. [(10 mentions)](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163539&qs=pros-and-cons#reviews) Users face **transcription challenges** with clinician content, especially regarding noise from scripted parts and Portuguese terms. [(5 mentions)](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163012&qs=pros-and-cons#reviews) Users face challenges with **inadequate reporting** , struggling with manual report creation and limited dashboard functionality. [(3 mentions)](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163484&qs=pros-and-cons#reviews) Users face **integration issues** with Verint, wishing for a more agnostic approach to call platform compatibility. [(3 mentions)](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163571&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Verint Speech and Text Analytics ##### 1. Ease of Use Users appreciate the **intuitive design** of Verint Speech and Text Analytics, making call reviews and insights seamless. [ See 15 mentions ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1162816&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Verint Speech Analytics" What do you like about Verint Speech and Text Analytics? Built in reporting capabilities and use of easy including category creation. SS Shannon S. Enterprise (\> 1000 emp.) 4.0/5 "Great Product for Call Analysis" What do you like about Verint Speech and Text Analytics? I like that I can quickly identify trends in calls which allows us to pivot quickly! ##### 2. Accuracy Users praise the **high accuracy** of Verint Speech and Text Analytics, delivering valuable insights for informed decision-making. [ See 8 mentions ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1162458&qs=pros-and-cons#reviews) See Related User Reviews AB Anmol B. Mid-Market (51-1000 emp.) 4.0/5 "Speech Analytics in Action" What do you like about Verint Speech and Text Analytics? detailed and pinpoint to issue I want to see ![Vinicius R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vinicius R.") VR Vinicius R. Enterprise (\> 1000 emp.) 5.0/5 "Start to use the speech Analytics" What do you like about Verint Speech and Text Analytics? Verint Speech Analytics is a powerful solution designed to capture and analyze customer interactions across voice channels. Its main strength lies in ##### 3. Call Recording Users value the **real-time insights** provided by Verint Speech Analytics, enhancing call reviews and improving quality assurance efficiency. [ See 8 mentions ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163465&qs=pros-and-cons#reviews) See Related User Reviews BB Bonita B. Enterprise (\> 1000 emp.) 4.0/5 "New to Speech Analytics, but impressed" What do you like about Verint Speech and Text Analytics? The ability to have real time insights on what's taking place on calls ![Raul Eduardo A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raul Eduardo A.") RA Raul Eduardo A. Enterprise (\> 1000 emp.) 4.5/5 "Verint PoCs" What do you like about Verint Speech and Text Analytics? What I like most about Verint Speech and Text Analytics: that it's a tool that allows us to listen to all our customers and helps improve call dialogu ##### 4. Analytics Users praise the **real-time analytics** feature of Verint, enabling effective management of interactions through insightful dashboards. [ See 7 mentions ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163361&qs=pros-and-cons#reviews) See Related User Reviews ![Kristen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristen M.") KM Kristen M. Enterprise (\> 1000 emp.) 3.5/5 "Overall great product" What do you like about Verint Speech and Text Analytics? I like the reporting and dashboards available to data mine opportunities PM pam m. Enterprise (\> 1000 emp.) 4.0/5 "speech" What do you like about Verint Speech and Text Analytics? ability to produce reports and analytics to improve service ##### 5. Artificial Intelligence Users value the **actionable insights** provided by Verint Speech Analytics, enhancing customer experience and performance improvement. [ See 6 mentions ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163555&qs=pros-and-cons#reviews) See Related User Reviews ![Vinicius R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vinicius R.") VR Vinicius R. Enterprise (\> 1000 emp.) 5.0/5 "Start to use the speech Analytics" What do you like about Verint Speech and Text Analytics? Verint Speech Analytics is a powerful solution designed to capture and analyze customer interactions across voice channels. Its main strength lies in CM Charlie M. Mid-Market (51-1000 emp.) 5.0/5 "CCO Usage" What do you like about Verint Speech and Text Analytics? Speech analytics and sentiment reading allows for great usage. ### 5 Cons or Disadvantages of Verint Speech and Text Analytics ##### 1. Accuracy Issues Users find **accuracy issues** in Verint Speech and Text Analytics, particularly with sarcasm and transcription confidence levels. [ See 11 mentions ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1162561&qs=pros-and-cons#reviews) See Related User Reviews JC james c. Mid-Market (51-1000 emp.) 4.5/5 "Verint Speech Analytics" What do you dislike about Verint Speech and Text Analytics? older transcription quiality leaves something to be desired ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Verint Speech Analytics" What do you dislike about Verint Speech and Text Analytics? Transcription accuracy still has some opportunities for improvement. ##### 2. Inaccuracy Users note **inaccuracy in transcription** , expressing concerns about unreliable results and low confidence scores. [ See 10 mentions ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163539&qs=pros-and-cons#reviews) See Related User Reviews JC james c. Mid-Market (51-1000 emp.) 4.5/5 "Verint Speech Analytics" What do you dislike about Verint Speech and Text Analytics? older transcription quiality leaves something to be desired ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Verint Speech Analytics" What do you dislike about Verint Speech and Text Analytics? Transcription accuracy still has some opportunities for improvement. ##### 3. Accent Recognition Users face **transcription challenges** with clinician content, especially regarding noise from scripted parts and Portuguese terms. [ See 5 mentions ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163012&qs=pros-and-cons#reviews) See Related User Reviews PM pam m. Enterprise (\> 1000 emp.) 4.0/5 "speech" What do you dislike about Verint Speech and Text Analytics? transcription concerns with clinican content JG Jeff G. Enterprise (\> 1000 emp.) 4.5/5 "Bringing speech to live" What do you dislike about Verint Speech and Text Analytics? The on-prem transcription accuracy is not as high as we would like and is not allowing me to use sppech analytics to its fullest. ##### 4. Inadequate Reporting Users face challenges with **inadequate reporting** , struggling with manual report creation and limited dashboard functionality. [ See 3 mentions ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163484&qs=pros-and-cons#reviews) See Related User Reviews TK Trevor K. Enterprise (\> 1000 emp.) 4.0/5 "Great insights however transcription accuracy is poor." What do you dislike about Verint Speech and Text Analytics? Would like more robust reporting and dashboards. The limited functionality of number of categories. PW prameet w. Mid-Market (51-1000 emp.) 5.0/5 "Speech Analytics" What do you dislike about Verint Speech and Text Analytics? The out of the box Dashboards and actionable insights. We have to manually create reports ##### 5. Integration Issues Users face **integration issues** with Verint, wishing for a more agnostic approach to call platform compatibility. [ See 3 mentions ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163571&qs=pros-and-cons#reviews) See Related User Reviews ![Kristen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristen M.") KM Kristen M. Enterprise (\> 1000 emp.) 3.5/5 "Overall great product" What do you dislike about Verint Speech and Text Analytics? We have had issues with integration with our new phone system ![Raul Eduardo A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raul Eduardo A.") RA Raul Eduardo A. Enterprise (\> 1000 emp.) 4.5/5 "Verint PoCs" What do you dislike about Verint Speech and Text Analytics? What I don't like: It's the way it's integrated, since I think that for the entire suite to work we must use the Verint call center platform. It shoul ## Top-Rated Alternatives [ ![CallMiner Eureka](https://images.g2crowd.com/uploads/product/hd_favicon/be4ce81daed417c6f41658788587424c/callminer-eureka.svg "CallMiner Eureka") CallMiner Eureka 4.5/5(230) ](https://www.g2.com/products/callminer-eureka/reviews) [ ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") Talkdesk 4.4/5(2,583) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/verint-speech-and-text-analytics/competitors/alternatives) RR Rovin R. Enterprise (\> 1000 emp.) 9/23/2024 "esy to use" 4.5/5 What do you like best about Verint Speech and Text Analytics? innovative and east to use. understanding why customers call Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? speech needs to be the same across all capabilities Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? voice of the customer Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Mattias L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mattias L.") ML Mattias L. Manager, IT Telecom Small-Business (50 or fewer emp.) 6/14/2022 "mining for gold using Verint speech analytics" 4/5 What do you like best about Verint Speech and Text Analytics? Using Verint speech analytics has allowed us to mine the call recordings for previously unknown patterns. While using configured keywords and categories to look for anticipated patterns, the speech engine will also highlight anomalies and on a single pane of glass display information that can be used for a deeper dive. This has allowed us to not only fine tune our operations, but also increase our CX and NPS scores. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? Speech analytics is an inherently difficult field and accuracy is paramount. Sometimes the speech transcription is not as accurate as desired which may cause the analytics portion to not work as well. As long as this is understood and factored in, mitigating steps can be taken. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? It has helped us detect patterns in questions pertaining to the Affordable Care Act (ObamaCare) that has allowed us to get out in front with FAQs addressing several concerns. We have also found several differencies regarding why our members call us, based on age, location, and time of year. Review collected by and hosted on G2.com. Show More 10/12/2023 Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign TA Theresa A. Enterprise (\> 1000 emp.) 9/24/2024 "Analyst" 4/5 What do you like best about Verint Speech and Text Analytics? Trends for new product rollouts. Opportunities agents Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? Transcription concerns. Terms creation. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Transcription Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Airlines/Aviation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Airlines/Aviation") UA Verified User in Airlines/Aviation Small-Business (50 or fewer emp.) 9/23/2024 "new and fresh" 5/5 What do you like best about Verint Speech and Text Analytics? speed of accessing interaction data without having to jump through hoops. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? the accuracy of the transcriptions, time it takes for the interactions to be transcribed Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? it allows us to be very specific and locate interactions to coach or give us trends to help the business see any gaps. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") CC Verified User in Consumer Services Mid-Market (51-1000 emp.) 9/24/2024 "Great tool!" 4.5/5 What do you like best about Verint Speech and Text Analytics? A useful tool to save time when performing data analysis. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? Nothing. I like it too much and also use a lot of AI. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? To have information readily available at the moment. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") CI Verified User in Insurance Enterprise (\> 1000 emp.) 11/14/2023 "A Speech Product that makes a difference" 4.5/5 What do you like best about Verint Speech and Text Analytics? Our company has used several speech products which have only produced poor transcription and idenfications of call types built out in categories. Now that we have Verint, we have been able to identify calls that have a use in training associates, finding critical situations that need attention faster, have another tool to understand the voice of our customer and produces solid results in building out our desired categories. As a quality and training manager, I am able to use speech to identify calls needed for review in customer service models that don't operate on the standard queue delivery of call type. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? It would be nice if you could evaluate a call from speech verses having to flag it and go to an inbox or folder to evaluate through the interactions tab. It would also be nice to be able to create groups that shared a speech saved search rather than making it public to everyone in the organization. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? It is able to deliver sets of calls for IVR set ups that don't operate on 800# and queue delivery of calls. It allows us to create searches for calls that are critical in nature and require a timely review to assure accuracy of the process and avoid buying claims due to a human error on our associate's part. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 9/23/2024 "Product Review" 5/5 What do you like best about Verint Speech and Text Analytics? Felxibility and able to build custome requirements and add tools that will work for your business Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? Not clear what tools will work with current architecture and infrastructure Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Omnichannel visibility and CX insights Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Airlines/Aviation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Airlines/Aviation") IA Verified User in Airlines/Aviation Enterprise (\> 1000 emp.) 9/23/2024 "Seamless deployment" 5/5 What do you like best about Verint Speech and Text Analytics? Real time analytics. Moments dashboards. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? Cost is pretty high. Need discount basis scale. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Customer sentiment analysis. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Amanda Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amanda Y.") AY Amanda Y. Manager, Training & Consulting Enterprise (\> 1000 emp.) 5/31/2023 "Truest Voice of Customer Available" 5/5 What do you like best about Verint Speech and Text Analytics? I love how easy Speech Analytics is to use. Compared to other platforms, Verint is one of the best tools to quickly identify call drivers and group similar to themed calls together. The accuracy of transcription is stong and using Verint as a single unified platform makes this process very user friendly and less overwhelming. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? I dislike that the exporting of interaction data is complex- needing to save it as a report and then export the report to excel is fine but there are so many header rows that need to be deleted as well as columns. It takes time to get the export ready for an analysis. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Identifying why callers call in multiple times for the same reason. By reviewing categorized calls, we have been able to identify agent knowledge gaps, enhancements required for our IVR, and also marketing campaigns that are driving increased call volumes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Small-Business (50 or fewer emp.) 7/17/2023 Business partner of the seller or seller's competitor, not included in G2 scores. "Verint used for Call Evaluations" 4/5 What do you like best about Verint Speech and Text Analytics? Verint converted speech into text, it had the feature of translating the audio into text... Verint also had the benefit of forwarding the call when there was dead air in some part of the call giving the benefit to the evaluator to save time Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? Verint missed on capturing screen recording for some of the calls, this needs to be fixed as screen recording is a key part of call evaluation for evaluators in a contact centre... Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Verint was used to evaluate calls for customer relations advisor in a contact centre. Listening to calls and providing timely feedback to advisors made sure they were more productive, because as leaders we were able to provide continuous coaching & feedback to the advisors which in turn improved call quality and advisors were able to meet customer expectations.... Review collected by and hosted on G2.com. 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