--- title: Verint Speech and Text Analytics Reviews meta\_title: 'Verint Speech and Text Analytics Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 89 reviews by the users' company size, role or industry to find out how Verint Speech and Text Analytics works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 89 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- ### Verint Speech and Text Analytics Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **intuitive design** of Verint Speech and Text Analytics, making call reviews and insights seamless. [(15 mentions)](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1162816&qs=pros-and-cons#reviews) Users praise the **high accuracy** of Verint Speech and Text Analytics, delivering valuable insights for informed decision-making. [(8 mentions)](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1162458&qs=pros-and-cons#reviews) Users value the **real-time insights** provided by Verint Speech Analytics, enhancing call reviews and improving quality assurance efficiency. [(8 mentions)](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163465&qs=pros-and-cons#reviews) Users praise the **real-time analytics** feature of Verint, enabling effective management of interactions through insightful dashboards. [(7 mentions)](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163361&qs=pros-and-cons#reviews) Users value the **actionable insights** provided by Verint Speech Analytics, enhancing customer experience and performance improvement. [(6 mentions)](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163555&qs=pros-and-cons#reviews) Users find **accuracy issues** in Verint Speech and Text Analytics, particularly with sarcasm and transcription confidence levels. [(11 mentions)](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1162561&qs=pros-and-cons#reviews) Users note **inaccuracy in transcription** , expressing concerns about unreliable results and low confidence scores. [(10 mentions)](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163539&qs=pros-and-cons#reviews) Users face **transcription challenges** with clinician content, especially regarding noise from scripted parts and Portuguese terms. [(5 mentions)](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163012&qs=pros-and-cons#reviews) Users face challenges with **inadequate reporting** , struggling with manual report creation and limited dashboard functionality. [(3 mentions)](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163484&qs=pros-and-cons#reviews) Users face **integration issues** with Verint, wishing for a more agnostic approach to call platform compatibility. [(3 mentions)](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163571&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Verint Speech and Text Analytics ##### 1. Ease of Use Users appreciate the **intuitive design** of Verint Speech and Text Analytics, making call reviews and insights seamless. [ See 15 mentions ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1162816&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Verint Speech Analytics" What do you like about Verint Speech and Text Analytics? Built in reporting capabilities and use of easy including category creation. SS Shannon S. Enterprise (\> 1000 emp.) 4.0/5 "Great Product for Call Analysis" What do you like about Verint Speech and Text Analytics? I like that I can quickly identify trends in calls which allows us to pivot quickly! ##### 2. Accuracy Users praise the **high accuracy** of Verint Speech and Text Analytics, delivering valuable insights for informed decision-making. [ See 8 mentions ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1162458&qs=pros-and-cons#reviews) See Related User Reviews AB Anmol B. Mid-Market (51-1000 emp.) 4.0/5 "Speech Analytics in Action" What do you like about Verint Speech and Text Analytics? detailed and pinpoint to issue I want to see ![Vinicius R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vinicius R.") VR Vinicius R. Enterprise (\> 1000 emp.) 5.0/5 "Start to use the speech Analytics" What do you like about Verint Speech and Text Analytics? Verint Speech Analytics is a powerful solution designed to capture and analyze customer interactions across voice channels. Its main strength lies in ##### 3. Call Recording Users value the **real-time insights** provided by Verint Speech Analytics, enhancing call reviews and improving quality assurance efficiency. [ See 8 mentions ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163465&qs=pros-and-cons#reviews) See Related User Reviews BB Bonita B. Enterprise (\> 1000 emp.) 4.0/5 "New to Speech Analytics, but impressed" What do you like about Verint Speech and Text Analytics? The ability to have real time insights on what's taking place on calls ![Raul Eduardo A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raul Eduardo A.") RA Raul Eduardo A. Enterprise (\> 1000 emp.) 4.5/5 "Verint PoCs" What do you like about Verint Speech and Text Analytics? What I like most about Verint Speech and Text Analytics: that it's a tool that allows us to listen to all our customers and helps improve call dialogu ##### 4. Analytics Users praise the **real-time analytics** feature of Verint, enabling effective management of interactions through insightful dashboards. [ See 7 mentions ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163361&qs=pros-and-cons#reviews) See Related User Reviews ![Kristen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristen M.") KM Kristen M. Enterprise (\> 1000 emp.) 3.5/5 "Overall great product" What do you like about Verint Speech and Text Analytics? I like the reporting and dashboards available to data mine opportunities PM pam m. Enterprise (\> 1000 emp.) 4.0/5 "speech" What do you like about Verint Speech and Text Analytics? ability to produce reports and analytics to improve service ##### 5. Artificial Intelligence Users value the **actionable insights** provided by Verint Speech Analytics, enhancing customer experience and performance improvement. [ See 6 mentions ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163555&qs=pros-and-cons#reviews) See Related User Reviews ![Vinicius R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vinicius R.") VR Vinicius R. Enterprise (\> 1000 emp.) 5.0/5 "Start to use the speech Analytics" What do you like about Verint Speech and Text Analytics? Verint Speech Analytics is a powerful solution designed to capture and analyze customer interactions across voice channels. Its main strength lies in CM Charlie M. Mid-Market (51-1000 emp.) 5.0/5 "CCO Usage" What do you like about Verint Speech and Text Analytics? Speech analytics and sentiment reading allows for great usage. ### 5 Cons or Disadvantages of Verint Speech and Text Analytics ##### 1. Accuracy Issues Users find **accuracy issues** in Verint Speech and Text Analytics, particularly with sarcasm and transcription confidence levels. [ See 11 mentions ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1162561&qs=pros-and-cons#reviews) See Related User Reviews JC james c. Mid-Market (51-1000 emp.) 4.5/5 "Verint Speech Analytics" What do you dislike about Verint Speech and Text Analytics? older transcription quiality leaves something to be desired ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Verint Speech Analytics" What do you dislike about Verint Speech and Text Analytics? Transcription accuracy still has some opportunities for improvement. ##### 2. Inaccuracy Users note **inaccuracy in transcription** , expressing concerns about unreliable results and low confidence scores. [ See 10 mentions ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163539&qs=pros-and-cons#reviews) See Related User Reviews JC james c. Mid-Market (51-1000 emp.) 4.5/5 "Verint Speech Analytics" What do you dislike about Verint Speech and Text Analytics? older transcription quiality leaves something to be desired ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Verint Speech Analytics" What do you dislike about Verint Speech and Text Analytics? Transcription accuracy still has some opportunities for improvement. ##### 3. Accent Recognition Users face **transcription challenges** with clinician content, especially regarding noise from scripted parts and Portuguese terms. [ See 5 mentions ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163012&qs=pros-and-cons#reviews) See Related User Reviews PM pam m. Enterprise (\> 1000 emp.) 4.0/5 "speech" What do you dislike about Verint Speech and Text Analytics? transcription concerns with clinican content JG Jeff G. Enterprise (\> 1000 emp.) 4.5/5 "Bringing speech to live" What do you dislike about Verint Speech and Text Analytics? The on-prem transcription accuracy is not as high as we would like and is not allowing me to use sppech analytics to its fullest. ##### 4. Inadequate Reporting Users face challenges with **inadequate reporting** , struggling with manual report creation and limited dashboard functionality. [ See 3 mentions ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163484&qs=pros-and-cons#reviews) See Related User Reviews TK Trevor K. Enterprise (\> 1000 emp.) 4.0/5 "Great insights however transcription accuracy is poor." What do you dislike about Verint Speech and Text Analytics? Would like more robust reporting and dashboards. The limited functionality of number of categories. PW prameet w. Mid-Market (51-1000 emp.) 5.0/5 "Speech Analytics" What do you dislike about Verint Speech and Text Analytics? The out of the box Dashboards and actionable insights. We have to manually create reports ##### 5. Integration Issues Users face **integration issues** with Verint, wishing for a more agnostic approach to call platform compatibility. [ See 3 mentions ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163571&qs=pros-and-cons#reviews) See Related User Reviews ![Kristen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristen M.") KM Kristen M. Enterprise (\> 1000 emp.) 3.5/5 "Overall great product" What do you dislike about Verint Speech and Text Analytics? We have had issues with integration with our new phone system ![Raul Eduardo A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raul Eduardo A.") RA Raul Eduardo A. Enterprise (\> 1000 emp.) 4.5/5 "Verint PoCs" What do you dislike about Verint Speech and Text Analytics? What I don't like: It's the way it's integrated, since I think that for the entire suite to work we must use the Verint call center platform. It shoul ## Top-Rated Alternatives [ ![CallMiner Eureka](https://images.g2crowd.com/uploads/product/hd_favicon/be4ce81daed417c6f41658788587424c/callminer-eureka.svg "CallMiner Eureka") CallMiner Eureka 4.5/5(230) ](https://www.g2.com/products/callminer-eureka/reviews) [ ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") Talkdesk 4.4/5(2,583) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/verint-speech-and-text-analytics/competitors/alternatives) DC Diego C. Digital Channel leader Enterprise (\> 1000 emp.) 9/23/2024 "This tool will give to you all the informations that you need to understand your costumer" 4.5/5 What do you like best about Verint Speech and Text Analytics? quality of the data, the dashboard is very good and easy to use Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? sometimes the words in portuguese its hard to find a correlation Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? using the tool i could understand more about the behavior of my clients. all this help me to change de costumer journey Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign CL Cesar L. Enterprise (\> 1000 emp.) 9/24/2024 "Verint Speech analytics" 5/5 What do you like best about Verint Speech and Text Analytics? Great product. Able to obtain feedback of calls and interactions for agents. Very helpful too. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? None so far. The tool is easy to use. Able to obatin what management needs. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Able to provide feedback and better understading of agent's calls Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign JP Jenn P. Quality Director Enterprise (\> 1000 emp.) 9/24/2024 "Speech Analytics Experience" 4/5 What do you like best about Verint Speech and Text Analytics? The ability to quickly identify key call drivers to make informed decisions. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? The time and effort to fine tune categories. We need the quality bot! Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? The ability to quickly indentify climate pressures taking place in the industry. Ie change health Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic JS john s. Enterprise (\> 1000 emp.) 9/24/2024 "implemented speech analytics not know the extensive training needed" 3.5/5 What do you like best about Verint Speech and Text Analytics? it allows our quality team to simply screen a set of like calls Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? the accuracy is way too low and requires a lot of tuning Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? easily identifeid when caller were calling about a recent DOT requirememnt Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign GB George B. Mid-Market (51-1000 emp.) 9/23/2024 "Transcriptions helps understand stand what is going on in the call center on a larger scale" 4.5/5 What do you like best about Verint Speech and Text Analytics? I like the acuracy of the transcription Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? only thing i dislike is that we do notnhave real time transcription yet, lol Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Helps with what is going on with our website withcutomer now allowed to do transations Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") AB Verified User in Banking Enterprise (\> 1000 emp.) 9/24/2024 "Verint Speech Analytics" 2.5/5 What do you like best about Verint Speech and Text Analytics? Verint Speech Analytics allows our organization to gather valuable insights from our call data.We utilize Speech Analytics in our organization daily. Once categories are configured, the module is easyuu to navigate. The customer support provided by Verint is quick and easily accessible. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? Verint Speech Analytics categories are challeging to configure. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? The categories are not intuitive to configure and require a significant amount of lift to enable and configure within the platform. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Mid-Market (51-1000 emp.) 9/23/2024 "Solid CX software from an industry leader!" 4/5 What do you like best about Verint Speech and Text Analytics? Having an actionable dashboard of customer feedback and issues provides valuable insight to our day to day business! Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? While we have enjoyed Verint's suite of products, Speech and Text anayltics took a bit of work on our end to get to the point of useful information. These may have been driven more by pressures within our company. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Identifying common problems for our call center training teams to identify potential training topics. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Airlines/Aviation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Airlines/Aviation") IA Verified User in Airlines/Aviation Enterprise (\> 1000 emp.) 9/24/2024 "Great features, looking forward to the new Bots." 4.5/5 What do you like best about Verint Speech and Text Analytics? The interface is easy to use and displays a LOT of good information to the user. The timeline is great and the ability to review the rep's actions they took during an interaction is awesome. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? Speech Transcription is not alwasy accurate. We have low confidence scores in our transcription. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Before moving to verint we did not have a speech transcription service, this has greatly benefited our QA team. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Bernie G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bernie G.") BG Bernie G. Business Project Senior Specialist - Verint Analytics Enterprise (\> 1000 emp.) 9/23/2024 "Identify barrier areas without call listening" 5/5 What do you like best about Verint Speech and Text Analytics? Call transcription and data mining for all calls instead of manual auditing Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? Transcription is challenging with demographic verbiage like Pittsburgh Eze.. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Time save reducing manual audits Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign AM Alexander M. Data Analyst Enterprise (\> 1000 emp.) 9/24/2024 "Solid product for quick analysis" 5/5 What do you like best about Verint Speech and Text Analytics? Verint speech offers category building and resilient analytics. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? Having to boost the product monthly but we are doing davinci next year Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Sentiment Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ##### Categories on G2 [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Speech Analytics](https://www.g2.com/categories/speech-analytics)[Text Analysis](https://www.g2.com/categories/text-analysis) ##### Explore More [Best cloud-based EDI solution](https://www.g2.com/discussions/what-s-the-best-cloud-based-edi-solution)[What MFA tool supports biometric authentication methods?](https://www.g2.com/discussions/what-mfa-tool-supports-biometric-authentication-methods)[What are the top reputation management services platforms for organizations of 50–500 employees in retail, e-commerce, and services?](https://www.g2.com/discussions/what-are-the-top-reputation-management-services-platforms-for-organizations-of-50-500-employees-in-retail-e-commerce-and-services) [Leading software for managing member communities online](https://www.g2.com/discussions/what-is-the-leading-software-for-managing-member-communities-online)[Best platforms for low-code and no-code app creation](https://www.g2.com/discussions/best-platforms-for-low-code-and-no-code-app-creation)[Pros and Cons Details](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)