--- title: Verint Speech and Text Analytics Reviews meta\_title: 'Verint Speech and Text Analytics Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 89 reviews by the users' company size, role or industry to find out how Verint Speech and Text Analytics works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 89 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- ### Verint Speech and Text Analytics Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **intuitive design** of Verint Speech and Text Analytics, making call reviews and insights seamless. [(15 mentions)](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1162816&qs=pros-and-cons#reviews) Users praise the **high accuracy** of Verint Speech and Text Analytics, delivering valuable insights for informed decision-making. [(8 mentions)](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1162458&qs=pros-and-cons#reviews) Users value the **real-time insights** provided by Verint Speech Analytics, enhancing call reviews and improving quality assurance efficiency. [(8 mentions)](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163465&qs=pros-and-cons#reviews) Users praise the **real-time analytics** feature of Verint, enabling effective management of interactions through insightful dashboards. [(7 mentions)](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163361&qs=pros-and-cons#reviews) Users value the **actionable insights** provided by Verint Speech Analytics, enhancing customer experience and performance improvement. [(6 mentions)](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163555&qs=pros-and-cons#reviews) Users find **accuracy issues** in Verint Speech and Text Analytics, particularly with sarcasm and transcription confidence levels. [(11 mentions)](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1162561&qs=pros-and-cons#reviews) Users note **inaccuracy in transcription** , expressing concerns about unreliable results and low confidence scores. [(10 mentions)](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163539&qs=pros-and-cons#reviews) Users face **transcription challenges** with clinician content, especially regarding noise from scripted parts and Portuguese terms. [(5 mentions)](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163012&qs=pros-and-cons#reviews) Users face challenges with **inadequate reporting** , struggling with manual report creation and limited dashboard functionality. [(3 mentions)](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163484&qs=pros-and-cons#reviews) Users face **integration issues** with Verint, wishing for a more agnostic approach to call platform compatibility. [(3 mentions)](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163571&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Verint Speech and Text Analytics ##### 1. Ease of Use Users appreciate the **intuitive design** of Verint Speech and Text Analytics, making call reviews and insights seamless. [ See 15 mentions ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1162816&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Verint Speech Analytics" What do you like about Verint Speech and Text Analytics? Built in reporting capabilities and use of easy including category creation. SS Shannon S. Enterprise (\> 1000 emp.) 4.0/5 "Great Product for Call Analysis" What do you like about Verint Speech and Text Analytics? I like that I can quickly identify trends in calls which allows us to pivot quickly! ##### 2. Accuracy Users praise the **high accuracy** of Verint Speech and Text Analytics, delivering valuable insights for informed decision-making. [ See 8 mentions ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1162458&qs=pros-and-cons#reviews) See Related User Reviews AB Anmol B. Mid-Market (51-1000 emp.) 4.0/5 "Speech Analytics in Action" What do you like about Verint Speech and Text Analytics? detailed and pinpoint to issue I want to see ![Vinicius R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vinicius R.") VR Vinicius R. Enterprise (\> 1000 emp.) 5.0/5 "Start to use the speech Analytics" What do you like about Verint Speech and Text Analytics? Verint Speech Analytics is a powerful solution designed to capture and analyze customer interactions across voice channels. Its main strength lies in ##### 3. Call Recording Users value the **real-time insights** provided by Verint Speech Analytics, enhancing call reviews and improving quality assurance efficiency. [ See 8 mentions ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163465&qs=pros-and-cons#reviews) See Related User Reviews BB Bonita B. Enterprise (\> 1000 emp.) 4.0/5 "New to Speech Analytics, but impressed" What do you like about Verint Speech and Text Analytics? The ability to have real time insights on what's taking place on calls ![Raul Eduardo A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raul Eduardo A.") RA Raul Eduardo A. Enterprise (\> 1000 emp.) 4.5/5 "Verint PoCs" What do you like about Verint Speech and Text Analytics? What I like most about Verint Speech and Text Analytics: that it's a tool that allows us to listen to all our customers and helps improve call dialogu ##### 4. Analytics Users praise the **real-time analytics** feature of Verint, enabling effective management of interactions through insightful dashboards. [ See 7 mentions ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163361&qs=pros-and-cons#reviews) See Related User Reviews ![Kristen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristen M.") KM Kristen M. Enterprise (\> 1000 emp.) 3.5/5 "Overall great product" What do you like about Verint Speech and Text Analytics? I like the reporting and dashboards available to data mine opportunities PM pam m. Enterprise (\> 1000 emp.) 4.0/5 "speech" What do you like about Verint Speech and Text Analytics? ability to produce reports and analytics to improve service ##### 5. Artificial Intelligence Users value the **actionable insights** provided by Verint Speech Analytics, enhancing customer experience and performance improvement. [ See 6 mentions ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163555&qs=pros-and-cons#reviews) See Related User Reviews ![Vinicius R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vinicius R.") VR Vinicius R. Enterprise (\> 1000 emp.) 5.0/5 "Start to use the speech Analytics" What do you like about Verint Speech and Text Analytics? Verint Speech Analytics is a powerful solution designed to capture and analyze customer interactions across voice channels. Its main strength lies in CM Charlie M. Mid-Market (51-1000 emp.) 5.0/5 "CCO Usage" What do you like about Verint Speech and Text Analytics? Speech analytics and sentiment reading allows for great usage. ### 5 Cons or Disadvantages of Verint Speech and Text Analytics ##### 1. Accuracy Issues Users find **accuracy issues** in Verint Speech and Text Analytics, particularly with sarcasm and transcription confidence levels. [ See 11 mentions ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1162561&qs=pros-and-cons#reviews) See Related User Reviews JC james c. Mid-Market (51-1000 emp.) 4.5/5 "Verint Speech Analytics" What do you dislike about Verint Speech and Text Analytics? older transcription quiality leaves something to be desired ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Verint Speech Analytics" What do you dislike about Verint Speech and Text Analytics? Transcription accuracy still has some opportunities for improvement. ##### 2. Inaccuracy Users note **inaccuracy in transcription** , expressing concerns about unreliable results and low confidence scores. [ See 10 mentions ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163539&qs=pros-and-cons#reviews) See Related User Reviews JC james c. Mid-Market (51-1000 emp.) 4.5/5 "Verint Speech Analytics" What do you dislike about Verint Speech and Text Analytics? older transcription quiality leaves something to be desired ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Verint Speech Analytics" What do you dislike about Verint Speech and Text Analytics? Transcription accuracy still has some opportunities for improvement. ##### 3. Accent Recognition Users face **transcription challenges** with clinician content, especially regarding noise from scripted parts and Portuguese terms. [ See 5 mentions ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163012&qs=pros-and-cons#reviews) See Related User Reviews PM pam m. Enterprise (\> 1000 emp.) 4.0/5 "speech" What do you dislike about Verint Speech and Text Analytics? transcription concerns with clinican content JG Jeff G. Enterprise (\> 1000 emp.) 4.5/5 "Bringing speech to live" What do you dislike about Verint Speech and Text Analytics? The on-prem transcription accuracy is not as high as we would like and is not allowing me to use sppech analytics to its fullest. ##### 4. Inadequate Reporting Users face challenges with **inadequate reporting** , struggling with manual report creation and limited dashboard functionality. [ See 3 mentions ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163484&qs=pros-and-cons#reviews) See Related User Reviews TK Trevor K. Enterprise (\> 1000 emp.) 4.0/5 "Great insights however transcription accuracy is poor." What do you dislike about Verint Speech and Text Analytics? Would like more robust reporting and dashboards. The limited functionality of number of categories. PW prameet w. Mid-Market (51-1000 emp.) 5.0/5 "Speech Analytics" What do you dislike about Verint Speech and Text Analytics? The out of the box Dashboards and actionable insights. We have to manually create reports ##### 5. Integration Issues Users face **integration issues** with Verint, wishing for a more agnostic approach to call platform compatibility. [ See 3 mentions ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163571&qs=pros-and-cons#reviews) See Related User Reviews ![Kristen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristen M.") KM Kristen M. Enterprise (\> 1000 emp.) 3.5/5 "Overall great product" What do you dislike about Verint Speech and Text Analytics? We have had issues with integration with our new phone system ![Raul Eduardo A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raul Eduardo A.") RA Raul Eduardo A. Enterprise (\> 1000 emp.) 4.5/5 "Verint PoCs" What do you dislike about Verint Speech and Text Analytics? What I don't like: It's the way it's integrated, since I think that for the entire suite to work we must use the Verint call center platform. It shoul ## Top-Rated Alternatives [ ![CallMiner Eureka](https://images.g2crowd.com/uploads/product/hd_favicon/be4ce81daed417c6f41658788587424c/callminer-eureka.svg "CallMiner Eureka") CallMiner Eureka 4.5/5(230) ](https://www.g2.com/products/callminer-eureka/reviews) [ ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") Talkdesk 4.4/5(2,583) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/verint-speech-and-text-analytics/competitors/alternatives) MK matt k. Mid-Market (51-1000 emp.) 9/24/2024 "new user!" 5/5 What do you like best about Verint Speech and Text Analytics? new user to verint speech and voice analytics. really enjoying the learning process and capabilities. i am excited to continue to learn and use the product and discover the outcomes it can provide. working on patience as its not ready made and takes time to tune and adjust. integration has been simple, and i really appreciate communication from customer experience and trainers. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? nothing pof note so far. have to trust the process. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? speech and text analytics has so far, in my very short time using it, helped us identify what is and is not an "issue" in our call center. the ability to track silence time and its effects on a call has been extremely helpful. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ML Mathew L. Enterprise (\> 1000 emp.) 9/23/2024 "Speech Analytics Review" 4/5 What do you like best about Verint Speech and Text Analytics? We have been able to implement 91 RTSA alerts for 18 speech categories. These alerts have been very helpful to our agents (coaches & case managers) in being able to better support the healtgh and wellbeing of our customers. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? Our company uses post call speech, AQM, and RTSA. All three of these tools utilize different commands/syntax which makes it difficult to apply learnings in one tool to another. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? better supporting our agents so they can better support our customer. We use RTSA and AQM to complete this task. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign JM Josie M. Enterprise (\> 1000 emp.) 9/23/2024 "Actionable Insights in Understandable Context" 5/5 What do you like best about Verint Speech and Text Analytics? I like that these programs help us bridge the gap between our data and our operators. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? I wouldn't use the term "dislike" but I do wish the programs were integrated. It would be nice to see all channels in one easy to see view Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? We're currently using it most for contact and handle time reduction but we also use it for agent performance and voice of the customer Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign RL Renee L. Mid-Market (51-1000 emp.) 9/23/2024 "Speech Analytics" 5/5 What do you like best about Verint Speech and Text Analytics? My favorite part of speech analytics is being able to use to use it to help find and narrow down any system issues we may be having. And to quickly find calls for certai topica Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? I have not found anything i do not like so far. Still relatively new to Vering Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Using it to find repetative calls reguarding any issues our guests may be incurring. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign DC Desiree C. Manager I, Quality Enterprise (\> 1000 emp.) 8/20/2024 "How Verint SA introduced Speech and Text Analytics Technology to me" 3.5/5 What do you like best about Verint Speech and Text Analytics? Verint Speech Analytics opened so may possibilities for me. It teaches me how to be creative in building categories and saving my filters with it. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? There arw some packages in Verint SA that Design Tab is not included. It could have been easier for admin users like myself if we are given Design and Tune Access. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? It helped one of the programs i am supporting to eliminate a manual process. And one account, drive compliance on offering Post Call Surveys Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from User Profile JC Juan C. Digital Channels Specialist Enterprise (\> 1000 emp.) 9/23/2024 "Powerful tool to know what to do" 5/5 What do you like best about Verint Speech and Text Analytics? Praticity to use, tool integrated with all other Verint suite tools, easy to use, high responsive. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? Sometimes the tool presents a invalid transcription for some portuguese words and terms. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? We want to know what your custumers are talking with our agents and know because who wanted to talk with then, even we have the object of demand in our digital channels. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Dora P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dora P.") DP Dora P. IT Agile Delivery Manager Enterprise (\> 1000 emp.) 9/24/2024 "Speech Analytics" 5/5 What do you like best about Verint Speech and Text Analytics? The accuracy of the transcription and easy to use. The information presented out of the box provides great insights to then create speech categories. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? The time it takes to transcribe calls should be improved, currently it takes about 2-4 hours. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Getting insights on why customer calls, improving our interactions, systems, and other items that come to light w/o our knowledge. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign AS Alina S. Enterprise (\> 1000 emp.) 9/23/2024 "Very good tool, but needs more efficiency in portuguese" 4/5 What do you like best about Verint Speech and Text Analytics? Its is the best tool to see words cotegorized. There`s easy to manage and change users. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? Im portuguese speaker, so the dicticonary in portuguesse is not so good than english. For us, is really important to improve that to make much better evaluations. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? categorized words which its not allowed. Is used to monitorize teams by a compliance perspective. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign JG Jeff G. Enterprise (\> 1000 emp.) 9/24/2024 "Bringing speech to live" 4.5/5 What do you like best about Verint Speech and Text Analytics? Taken the speech and transcribing it so that we can run analytics against our interactions. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? The on-prem transcription accuracy is not as high as we would like and is not allowing me to use sppech analytics to its fullest. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Trying to understand the voice of customer, and what is trending. DIscover unknown issues and remove bias. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") AB Verified User in Banking Enterprise (\> 1000 emp.) 9/24/2024 "Verint Speech Analytics" 3/5 What do you like best about Verint Speech and Text Analytics? Verint Speech Analytics allows our quality team to expedite the call review process and flag calls with ease. The tool is intuitive and allows users to easily update categories to get the most insights out of our call data. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? The tool is unreliable for transcription accuracy. The tool also lacks reliability in reporting and audit trail. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Speech Analytics allows our Quality Team to save time and money by flagging calls based on speech categories. Because of this solution we no longer have to manually search for and flag contacts. Review collected by and hosted on G2.com. 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