--- title: Verint Speech and Text Analytics Reviews meta\_title: 'Verint Speech and Text Analytics Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 89 reviews by the users' company size, role or industry to find out how Verint Speech and Text Analytics works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 89 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- ### Verint Speech and Text Analytics Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **intuitive design** of Verint Speech and Text Analytics, making call reviews and insights seamless. [(15 mentions)](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1162816&qs=pros-and-cons#reviews) Users praise the **high accuracy** of Verint Speech and Text Analytics, delivering valuable insights for informed decision-making. [(8 mentions)](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1162458&qs=pros-and-cons#reviews) Users value the **real-time insights** provided by Verint Speech Analytics, enhancing call reviews and improving quality assurance efficiency. [(8 mentions)](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163465&qs=pros-and-cons#reviews) Users praise the **real-time analytics** feature of Verint, enabling effective management of interactions through insightful dashboards. [(7 mentions)](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163361&qs=pros-and-cons#reviews) Users value the **actionable insights** provided by Verint Speech Analytics, enhancing customer experience and performance improvement. [(6 mentions)](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163555&qs=pros-and-cons#reviews) Users find **accuracy issues** in Verint Speech and Text Analytics, particularly with sarcasm and transcription confidence levels. [(11 mentions)](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1162561&qs=pros-and-cons#reviews) Users note **inaccuracy in transcription** , expressing concerns about unreliable results and low confidence scores. [(10 mentions)](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163539&qs=pros-and-cons#reviews) Users face **transcription challenges** with clinician content, especially regarding noise from scripted parts and Portuguese terms. [(5 mentions)](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163012&qs=pros-and-cons#reviews) Users face challenges with **inadequate reporting** , struggling with manual report creation and limited dashboard functionality. [(3 mentions)](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163484&qs=pros-and-cons#reviews) Users face **integration issues** with Verint, wishing for a more agnostic approach to call platform compatibility. [(3 mentions)](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163571&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Verint Speech and Text Analytics ##### 1. Ease of Use Users appreciate the **intuitive design** of Verint Speech and Text Analytics, making call reviews and insights seamless. [ See 15 mentions ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1162816&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Verint Speech Analytics" What do you like about Verint Speech and Text Analytics? Built in reporting capabilities and use of easy including category creation. SS Shannon S. Enterprise (\> 1000 emp.) 4.0/5 "Great Product for Call Analysis" What do you like about Verint Speech and Text Analytics? I like that I can quickly identify trends in calls which allows us to pivot quickly! ##### 2. Accuracy Users praise the **high accuracy** of Verint Speech and Text Analytics, delivering valuable insights for informed decision-making. [ See 8 mentions ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1162458&qs=pros-and-cons#reviews) See Related User Reviews AB Anmol B. Mid-Market (51-1000 emp.) 4.0/5 "Speech Analytics in Action" What do you like about Verint Speech and Text Analytics? detailed and pinpoint to issue I want to see ![Vinicius R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vinicius R.") VR Vinicius R. Enterprise (\> 1000 emp.) 5.0/5 "Start to use the speech Analytics" What do you like about Verint Speech and Text Analytics? Verint Speech Analytics is a powerful solution designed to capture and analyze customer interactions across voice channels. Its main strength lies in ##### 3. Call Recording Users value the **real-time insights** provided by Verint Speech Analytics, enhancing call reviews and improving quality assurance efficiency. [ See 8 mentions ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163465&qs=pros-and-cons#reviews) See Related User Reviews BB Bonita B. Enterprise (\> 1000 emp.) 4.0/5 "New to Speech Analytics, but impressed" What do you like about Verint Speech and Text Analytics? The ability to have real time insights on what's taking place on calls ![Raul Eduardo A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raul Eduardo A.") RA Raul Eduardo A. Enterprise (\> 1000 emp.) 4.5/5 "Verint PoCs" What do you like about Verint Speech and Text Analytics? What I like most about Verint Speech and Text Analytics: that it's a tool that allows us to listen to all our customers and helps improve call dialogu ##### 4. Analytics Users praise the **real-time analytics** feature of Verint, enabling effective management of interactions through insightful dashboards. [ See 7 mentions ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163361&qs=pros-and-cons#reviews) See Related User Reviews ![Kristen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristen M.") KM Kristen M. Enterprise (\> 1000 emp.) 3.5/5 "Overall great product" What do you like about Verint Speech and Text Analytics? I like the reporting and dashboards available to data mine opportunities PM pam m. Enterprise (\> 1000 emp.) 4.0/5 "speech" What do you like about Verint Speech and Text Analytics? ability to produce reports and analytics to improve service ##### 5. Artificial Intelligence Users value the **actionable insights** provided by Verint Speech Analytics, enhancing customer experience and performance improvement. [ See 6 mentions ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163555&qs=pros-and-cons#reviews) See Related User Reviews ![Vinicius R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vinicius R.") VR Vinicius R. Enterprise (\> 1000 emp.) 5.0/5 "Start to use the speech Analytics" What do you like about Verint Speech and Text Analytics? Verint Speech Analytics is a powerful solution designed to capture and analyze customer interactions across voice channels. Its main strength lies in CM Charlie M. Mid-Market (51-1000 emp.) 5.0/5 "CCO Usage" What do you like about Verint Speech and Text Analytics? Speech analytics and sentiment reading allows for great usage. ### 5 Cons or Disadvantages of Verint Speech and Text Analytics ##### 1. Accuracy Issues Users find **accuracy issues** in Verint Speech and Text Analytics, particularly with sarcasm and transcription confidence levels. [ See 11 mentions ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1162561&qs=pros-and-cons#reviews) See Related User Reviews JC james c. Mid-Market (51-1000 emp.) 4.5/5 "Verint Speech Analytics" What do you dislike about Verint Speech and Text Analytics? older transcription quiality leaves something to be desired ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Verint Speech Analytics" What do you dislike about Verint Speech and Text Analytics? Transcription accuracy still has some opportunities for improvement. ##### 2. Inaccuracy Users note **inaccuracy in transcription** , expressing concerns about unreliable results and low confidence scores. [ See 10 mentions ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163539&qs=pros-and-cons#reviews) See Related User Reviews JC james c. Mid-Market (51-1000 emp.) 4.5/5 "Verint Speech Analytics" What do you dislike about Verint Speech and Text Analytics? older transcription quiality leaves something to be desired ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Verint Speech Analytics" What do you dislike about Verint Speech and Text Analytics? Transcription accuracy still has some opportunities for improvement. ##### 3. Accent Recognition Users face **transcription challenges** with clinician content, especially regarding noise from scripted parts and Portuguese terms. [ See 5 mentions ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163012&qs=pros-and-cons#reviews) See Related User Reviews PM pam m. Enterprise (\> 1000 emp.) 4.0/5 "speech" What do you dislike about Verint Speech and Text Analytics? transcription concerns with clinican content JG Jeff G. Enterprise (\> 1000 emp.) 4.5/5 "Bringing speech to live" What do you dislike about Verint Speech and Text Analytics? The on-prem transcription accuracy is not as high as we would like and is not allowing me to use sppech analytics to its fullest. ##### 4. Inadequate Reporting Users face challenges with **inadequate reporting** , struggling with manual report creation and limited dashboard functionality. [ See 3 mentions ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163484&qs=pros-and-cons#reviews) See Related User Reviews TK Trevor K. Enterprise (\> 1000 emp.) 4.0/5 "Great insights however transcription accuracy is poor." What do you dislike about Verint Speech and Text Analytics? Would like more robust reporting and dashboards. The limited functionality of number of categories. PW prameet w. Mid-Market (51-1000 emp.) 5.0/5 "Speech Analytics" What do you dislike about Verint Speech and Text Analytics? The out of the box Dashboards and actionable insights. We have to manually create reports ##### 5. Integration Issues Users face **integration issues** with Verint, wishing for a more agnostic approach to call platform compatibility. [ See 3 mentions ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163571&qs=pros-and-cons#reviews) See Related User Reviews ![Kristen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristen M.") KM Kristen M. Enterprise (\> 1000 emp.) 3.5/5 "Overall great product" What do you dislike about Verint Speech and Text Analytics? We have had issues with integration with our new phone system ![Raul Eduardo A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raul Eduardo A.") RA Raul Eduardo A. Enterprise (\> 1000 emp.) 4.5/5 "Verint PoCs" What do you dislike about Verint Speech and Text Analytics? What I don't like: It's the way it's integrated, since I think that for the entire suite to work we must use the Verint call center platform. It shoul ## Top-Rated Alternatives [ ![CallMiner Eureka](https://images.g2crowd.com/uploads/product/hd_favicon/be4ce81daed417c6f41658788587424c/callminer-eureka.svg "CallMiner Eureka") CallMiner Eureka 4.5/5(230) ](https://www.g2.com/products/callminer-eureka/reviews) [ ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") Talkdesk 4.4/5(2,568) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/verint-speech-and-text-analytics/competitors/alternatives) TK Trevor K. Enterprise (\> 1000 emp.) 9/9/2025 "Great insights however transcription accuracy is poor." 4/5 What do you like best about Verint Speech and Text Analytics? The ability to obtain call driver insights. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? Would like more robust reporting and dashboards. The limited functionality of number of categories. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Providing insights and call drivers across 42 departments, Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Kristen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristen M.") KM Kristen M. Product Management Senior Manager Enterprise (\> 1000 emp.) 9/10/2025 "Overall great product" 3.5/5 What do you like best about Verint Speech and Text Analytics? I like the reporting and dashboards available to data mine opportunities Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? We have had issues with integration with our new phone system Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? NA Just rolling into my area Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign AL Alex L. Enterprise (\> 1000 emp.) 9/10/2025 Business partner of the seller or seller's competitor, not included in G2 scores. "High accuracy and language detection!" 5/5 What do you like best about Verint Speech and Text Analytics? Language detection is pretty cool and cuts server cost Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? When detection does not correctly identify the language of a call Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Helping customers identify sentiment trends Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign CM Charlie M. Mid-Market (51-1000 emp.) 9/9/2025 "CCO Usage" 5/5 What do you like best about Verint Speech and Text Analytics? Speech analytics and sentiment reading allows for great usage. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? Access to other departments can be challenging with concerns. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Training opportunities for CCO Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign PM pam m. Enterprise (\> 1000 emp.) 9/10/2025 "speech" 4/5 What do you like best about Verint Speech and Text Analytics? ability to produce reports and analytics to improve service Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? transcription concerns with clinican content Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? recently found significant volume of work avoidance Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 9/10/2025 "Very helpful" 5/5 What do you like best about Verint Speech and Text Analytics? The ability to search calls by various words and phrases Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? I would like for more of our business to have licenses. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? It is solving the problem of not being able to find certain calls and being able to group calls by topic Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities") UU Verified User in Utilities Enterprise (\> 1000 emp.) 9/10/2025 "A brief review of speech analytics" 2.5/5 What do you like best about Verint Speech and Text Analytics? The large amount of categories to choose from. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? The number of categories that are not completely relevant. The need to be on the cloud to fully utilize the functionality at 90+%. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Understanding the VOC and focusing on QA issues with agents. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Enterprise (\> 1000 emp.) 9/10/2025 "Verint Speech Analytics" 5/5 What do you like best about Verint Speech and Text Analytics? Built in reporting capabilities and use of easy including category creation. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? Transcription accuracy still has some opportunities for improvement. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Ability to identify most common call types and trends over time to help us understand call drivers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") EC Verified User in Consumer Services Mid-Market (51-1000 emp.) 9/9/2025 "We understood and discovered the potential this tool has." 4.5/5 What do you like best about Verint Speech and Text Analytics? Better visibility on the CX's sentiment. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? nothing for now, too new to say at this time. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? we haven't used it yet. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Jael M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jael M.") JM Jael M. Business System Analyst Enterprise (\> 1000 emp.) 9/24/2024 "Best Speech Tool out there" 5/5 What do you like best about Verint Speech and Text Analytics? Speech Analytics is a very useful tool and having the capacity to extract transcript data easily allows us to use the text to merge with our external analytical tools and data lakes to use our own Suggestion models and phrase AI to find new terms or business centric phrases to incorporate to the language models to enhance what how we conduct business with our customers. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? Perhaps one of the things we have struggled with is that, being in a script heavy environment, we sometimes have a hard time reducing the "noise" of the scripted parts from the speech data to actually get to the juicy bits; but all in all the solution is a great asset to have and use whenever you want to measure the temperature of how your business responds to customer concerns. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? find where our processes may need tweaking based on the discussions held with our customers and what phrases we are able to incorporate to our scripts to communicate better and more effectively with the customer. This tool is also provides visibility to how the our agents address our cusomter concerns and meet soft skill requirements. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ##### Categories on G2 [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Speech Analytics](https://www.g2.com/categories/speech-analytics)[Text Analysis](https://www.g2.com/categories/text-analysis) ##### Explore More [Which database comparison solutions generate safe synchronisation scripts that reduce deployment risk?](https://www.g2.com/discussions/which-database-comparison-solutions-generate-safe-synchronisation-scripts-that-reduce-deployment-risk)[What social listening tools work well for consumer brands trying to understand what real customers are saying about their products across Reddit, TikTok and forums?](https://www.g2.com/discussions/what-social-listening-tools-work-well-for-consumer-brands-trying-to-understand-what-real-customers-are-saying-about-their-products-across-reddit-tiktok-and-forums)[Best Virtual Data Room Software](https://www.g2.com/discussions/looking-for-the-best-virtual-data-room-software-in-2025) [Which influencer marketing tool is most effective](https://www.g2.com/discussions/which-influencer-marketing-tool-is-most-effective)[Best desktop affiliate marketing software for tech companies](https://www.g2.com/discussions/best-desktop-affiliate-marketing-software-for-tech-companies)[Pros and Cons Details](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)