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Verint Engagement Data Management
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Verint Engagement Data Management
By Verint
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4.5 out of 5 stars
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Verint Engagement Data Management Reviews & Product Details

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Verified User in Banking
UB
Mid-Market(51-1000 emp.)
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What do you like best about Verint Engagement Data Management?

I love that there are so many options when searching for calls. There are also shared inboxes that take the manual work out of tracking who has listened to and evaluated each call. The calibration feature is also an amazing feature that has helped us cut this process in almost half due to the information we are able to obtain from reporting. Review collected by and hosted on G2.com.

What do you dislike about Verint Engagement Data Management?

My main pain point is not being able to manipulate the Interaction Review Screen. I would love for the form to be able to be broken out into a seperate window like the screen recording screen is able to do. Review collected by and hosted on G2.com.

What problems is Verint Engagement Data Management solving and how is that benefiting you?

We needed a place to record all of our customer and agent calls. The solution has provided us with an opportunity to store calls and retrieve them as they are needed. We are also able to record screens and audio which has helped us with our quality efforts. Review collected by and hosted on G2.com.

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Verint Engagement Data Management Overview

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Verint Engagement Data Management Details
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Seller Details
Seller
Verint
Year Founded
1994
HQ Location
Melville, New York
Twitter
@Verint
7,797 Twitter followers
LinkedIn® Page
www.linkedin.com
4,103 employees on LinkedIn®
Ownership
NASDAQ: VRNT
Total Revenue (USD mm)
$1,303
Description

Verint is a global leader in actionable intelligence solutions, specializing in customer engagement, security, and fraud prevention. The company offers a comprehensive suite of software and services that help organizations enhance customer experiences, optimize operations, and improve security. Verint's solutions leverage advanced analytics, AI, and machine learning to provide insights that drive informed decision-making. With a focus on enabling businesses to gain a competitive edge, Verint serves various industries, including telecommunications, finance, government, and retail. For more information, visit their website at https://www.verint.com/.

Adrienn T.
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Overview Provided by:
Adrienn Tordai
Peer Review Programs at Verint

Recent Verint Engagement Data Management Reviews

Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Best platform for all of your recording and QM needs"
I love that there are so many options when searching for calls. There are also shared inboxes that take the manual work out of tracking who has lis...
Read more
Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Useful software for evaluating calls."
I like that verint is comprehensive offering a lot of useful tools for evaluations, the screen recording, transcriptions and thorough tracking of w...
Read more
Nihar Ranjan M.
NM
Nihar Ranjan M.Enterprise (> 1000 emp.)
4.5 out of 5
"Awesome product"
It's complete recording solution package. Easy to use and all functionality are reliable to user
Read more
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Verint Engagement Data Management Media

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4 out of 5 Total Reviews for Verint Engagement Data Management

4.5 out of 5
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4 out of 5 Total Reviews for Verint Engagement Data Management
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4 out of 5 Total Reviews for Verint Engagement Data Management
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Verified User in Banking
UB
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Verint Engagement Data Management?

I like that verint is comprehensive offering a lot of useful tools for evaluations, the screen recording, transcriptions and thorough tracking of what occurred on calls with the tags section can also be very useful for quickly finding relevant information on calls. Review collected by and hosted on G2.com.

What do you dislike about Verint Engagement Data Management?

The program is occassionally prone to freezing up or being unable to go back to a previous page that was visited which can be somewhat disruptive. The transcription isn't always accurate on top of this. Review collected by and hosted on G2.com.

What problems is Verint Engagement Data Management solving and how is that benefiting you?

Verint helps makes evaluations easier and more efficient with the various tools it offers, the tags and transcriptions sections can be particularly useful. Review collected by and hosted on G2.com.

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Neelabh N.
NN
Associate System Engineer
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Verint Engagement Data Management?

Verint has quite simple UI, and supervisors can access all the recordings provide score to agents , live monitor their agents very easily. I haven't used or worked on other wfm tools but Verint was able to solve all of our requirements. Review collected by and hosted on G2.com.

What do you dislike about Verint Engagement Data Management?

Maintaining Verint infrastructure is quite difficult task and requires deep troubleshooting if something is broken and requires L3 support. Verint has been releasing patches to fix small issues. Review collected by and hosted on G2.com.

What problems is Verint Engagement Data Management solving and how is that benefiting you?

We are using Verint for call recording, DPA, live monitoring, speech analytics and other features for wfm. With Verint it becomes quite easy to maintain large number of employees. Review collected by and hosted on G2.com.

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Nihar Ranjan M.
NM
Technical Consultant
Enterprise(> 1000 emp.)
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Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Verint Engagement Data Management?

It's complete recording solution package. Easy to use and all functionality are reliable to user Review collected by and hosted on G2.com.

What do you dislike about Verint Engagement Data Management?

I couldn't found any dislike features but I would say completely enterprise package. Review collected by and hosted on G2.com.

Recommendations to others considering Verint Engagement Data Management:

This product is very reliable and user friendly. I would like to recommended use this awesome product. Review collected by and hosted on G2.com.

What problems is Verint Engagement Data Management solving and how is that benefiting you?

About recording, you can customize your filter to get particular recording details Review collected by and hosted on G2.com.

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Verified User in Leisure, Travel & Tourism
AL
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Verint Engagement Data Management?

I really liked the Analytical aspects associated with their Enterprise Recording feature Review collected by and hosted on G2.com.

What do you dislike about Verint Engagement Data Management?

Verint enterprise recording can improve on their UI/UX Review collected by and hosted on G2.com.

What problems is Verint Engagement Data Management solving and how is that benefiting you?

Verint enterprise recording provides us option to assess the quality of call being handled by our customer care agents Review collected by and hosted on G2.com.

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