--- title: Verint Automated Quality Management Reviews meta_title: 'Verint Automated Quality Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Verint Automated Quality Management works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 6 scale: '5' date_modified: '2026-06-22' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Verint Automated Quality Management Reviews **Vendor:** Verint **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.3/5.0 **Total Reviews:** 6 ## About Verint Automated Quality Management Verint® Automated Quality Management™ is an AI-powered solution that automates quality management by scoring 100% of customer interactions across voice and digital channels. It eliminates manual sampling, giving organizations a complete, objective view of agent performance and compliance—while reducing costs and improving service quality. Verint also offers Quality Bot™, an AI-powered solution that expands supervisor capacity, boosts agent performance and delivers targeted coaching based on granular performance insights. Did you know? With the Quality Bot, you can make your traditional quality processes smart within just 60 days. Leverage automated quality analysis and AI without disrupting your contact center quality assurance processes: • Extend supervisor capacity and reduce costs related to manual scoring. • Improve agent coaching and enhance employee experience (EX). • Minimize compliance risks resulting from random call sampling. • Better meet customer expectations and drive exceptional customer service. AI business outcomes from Verint customers: • A telco saved $4M by autoscoring 1.8M interactions. • A FinTech brand increased compliance coverage from 1% to 96%, saving 1,200 FTEs. Whether you're cloud-based or on-prem, Verint AQM and Quality Bot can modernize your quality assurance program—without disrupting your workflows. If you're looking for a more hands-on approach, Verint® Quality Management™ supports multi-channel evaluations, self-assessments, and performance tracking with the ability to integrate automation in the form with the help of the Verint Quality Bot when you’re ready. Explore how AI-powered quality management can help you scale smarter and deliver real outcomes now. ## Verint Automated Quality Management Reviews ### 1. Valuable tool for team for time management **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Verint Automated Quality Management?** The automation of quality checks has significantly reduced the time we spend on manual reviews, allowing us to focus on other important tasks.Verint AQM offers detailed analytics and reports that have given us deeper insights into our performance and areas for improvement. **What do you dislike about Verint Automated Quality Management?** Setting up the system took a bit longer than we anticipated, and we needed some support to get everything configured correctly. **What problems is Verint Automated Quality Management solving and how is that benefiting you?** Verint AQM has been a positive addition to our workflow, streamlining our quality management processes and providing valuable insights. ### 2. Verint AQM is very useful and easy to utilize. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Verint Automated Quality Management?** VAQM is super easy to use and I can review/edit my submitted audits right away. **What do you dislike about Verint Automated Quality Management?** I beleive there's nothing I dislike about this tool. **What problems is Verint Automated Quality Management solving and how is that benefiting you?** It allows us to save more time in auditing than using microsoft forms. ### 3. Statistically Significant Sample Sizes of Quality Evaluations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Verint Automated Quality Management?** Verint Automated Quality Management is extremely user friendly with a number of great features including the reporting features. **What do you dislike about Verint Automated Quality Management?** Verint Automated Quality Management required a lot of tuning to get the scores to be acurate which was time consuming. **What problems is Verint Automated Quality Management solving and how is that benefiting you?** Before Automated Quality Management, we were only evaluating 4 calls per agent per month-- a tiny fraction of the total calls that the agents took in a month. With AQM, we are able to evaluate ALL of their calls from a black and white perspective. AQM takes care of all of our compliance and regulatory questions which enables our leaders and Quality Team to focus on soft skills. It really is a win-win! ### 4. Brief expeirence with AQM so far. **Rating:** 3.5/5.0 stars **Reviewed by:** Nick B. | Supervisor, Service Center, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2022 **What do you like best about Verint Automated Quality Management?** The depth of what AQM seems to offer appears to be incredible and allows for AQM to help target the smallest details and outliers. **What do you dislike about Verint Automated Quality Management?** I consider myself fairly tech savy and a new user to AQM within Verint. I don't feel the user interaction is the easiest to navigate. It almost feels like I have to be an expert with Verint first to even begin using the AQM stuff and navigating through it. Seems like a lot of learning is trial and error **What problems is Verint Automated Quality Management solving and how is that benefiting you?** Easy answer is to review and score more calls. So much of our review process is time consuming and manual. We will be able to capture a bigger sample size and better target our coaching ### 5. Really precise & simple **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel O. | HR Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2022 **What do you like best about Verint Automated Quality Management?** Clear visuals and arrangement of the information, everything simple and clear and organized what else can you ask for? **What do you dislike about Verint Automated Quality Management?** So far I don't really have any complaints, the only and is not determining is that sometimes with big data it frozes from time to time but can be equipment related **What problems is Verint Automated Quality Management solving and how is that benefiting you?** Mainly real-time analysis of KPI's, quality assurance and overall performance of work teams ### 6. AQM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2022 **What do you like best about Verint Automated Quality Management?** Helps us review thousands of calls. Takes manual process out of monitoring and scoring calls **What do you dislike about Verint Automated Quality Management?** Steep learning curve. Getting adjusted to using and setting it up can be difficult **What problems is Verint Automated Quality Management solving and how is that benefiting you?** Helps us review more calls. Previously we were only reviewing 4 calls per agent per month but not we can review thousands of calls ## Verint Automated Quality Management Discussions - [What is Verint Automated Quality Management used for?](https://www.g2.com/discussions/what-is-verint-automated-quality-management-used-for) - 1 comment - [View Verint Automated Quality Management pricing details and edition comparison](https://www.g2.com/products/verint-automated-quality-management/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-16+17%3A45%3A12+-0500&secure%5Bsession_id%5D=8606e6ba-3fb6-4df5-92c6-da32f7f94f66&secure%5Btoken%5D=7fd64fad15f96a023464b24a5cb29d7dd1a54b1067dd3270982b6b68a52029cb&format=llm_user) ## Verint Automated Quality Management Features **Quality Assurance** - Evaluation - Calibration - Reports **Engagement** - Feedback - Dashboards - Training **Performance** - Integrations - Compliance **Generative AI** - AI Text Generation - AI Text Summarization ## Top Verint Automated Quality Management Alternatives - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - [ScorebuddyCX](https://www.g2.com/products/scorebuddycx/reviews) - 4.5/5.0 (797 reviews) - [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) - 4.8/5.0 (1,053 reviews)