VensureHR Reviews & Product Details

Vensure Employer Services is a privately owned professional employer organization (PEO) headquartered in Chandler, Arizona, with offices in Sarasota, Florida, and Duluth, Georgia. VensureHR, the consulting and support division of Vensure Employer Services, uses industry-leading technology to offer end-to-end solutions for: - Outsourced Payroll - Human Resources - Benefits - Risk Management - Workers’ Compensation VensureHR utilizes our signature diagnostic evaluation process to offer truly scalable technology. VensureHR recognizes that the needs of small companies differ from their larger counterparts. That’s why we work to remove administrative and operational redundancies, ensuring business owners can effectively take their companies to the next level while remaining compliant with local, state, and federal regulations. From startups to enterprise companies, VensureHR consultants help to expand existing business frameworks, improve efficiencies, control costs, and make it easier to attract and retain top talent.

Product Website

Seller

Vensure Employer Solutions

Discussions

VensureHR Community

Languages Supported

English, Spanish

Overview by

Mauriah Lamia

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

View More Pricing Information

VensureHR Media

Official Downloads

(2)

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Aaron M.

HR Manager

Small-Business (50 or fewer emp.)

3/31/2026

"Stellar Customer Support, Room for UI Improvement"

5/5

What do you like best about VensureHR?

I like VensureHR for their great customer service. I can get in contact with someone via email very quickly, which is really helpful. They also walked us through the whole implementation process and were willing to have as many calls with us as we needed. When setting up the platform, they provided all of the necessary instructions and offered additional support whenever we needed it. Review collected by and hosted on G2.com.

What do you dislike about VensureHR?

I wish that their portal was a little bit prettier. There's a lot of information there, a lot of reports, and links to different places. But it's not as visually nice as other portals. Review collected by and hosted on G2.com.

Response from Kapil Kumar of VensureHR

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Thank you for sharing your experience with VensureHR. We are so glad to hear that our support team and implementation process made a positive impact. It means a lot to know you felt supported every step of the way.

We appreciate you calling out your experience with the portal as well. Feedback like this is always helpful as we continue to refine the overall experience.

It is great to hear that having everything in one place and access to PEO benefits has been valuable for your team. We truly appreciate your partnership and look forward to continuing to support you.

Summer H.

Owner

Small-Business (50 or fewer emp.)

12/31/2025

"Worst Customer Service Ever"

0/5

What do you like best about VensureHR?

The idea of our HR and payroll being under one roof. Review collected by and hosted on G2.com.

What do you dislike about VensureHR?

I am a small business owner who used Vensure HR for just over one year, and this has been the most disappointing vendor experience in my 10 years in business. During our time with Vensure, we experienced multiple serious payroll failures, including two missed payrolls despite meeting submission deadlines. I was forced to issue paper checks and reimburse employees for late fees when automatic payments overdrafted their accounts. In another instance, payroll was withdrawn three times in one day, including wire fees. It took multiple business days to recover the excess funds. There were also ongoing communication breakdowns and unresolved benefits-related issues. These problems were documented, repeatedly raised, and well known internally, yet they continued. As a result, we lost trust in Vensure’s ability to reliably manage payroll, a core PEO responsibility.

Due to these failures, we transitioned away and provided written notice on December 11 to terminate December 31. Despite multiple follow-ups from myself and my Practice Manager, Vensure did not respond until December 18, even though several messages were time-sensitive.

Most concerning, on Christmas Eve, just two business days before our final payroll, I was notified for the first time of a $2,500 early termination fee, never disclosed during our transition (only buried in fine print of the contract signed a year+ prior). I was not given the option to adjust our end date. Instead, $2,995 was withdrawn from my account without discussion, $495 more than the contract’s stated maximum. This amount, along with funds owed for benefits calculation errors, has still not been returned.

This has been the worst customer experience I’ve had to date. I share this so other business owners can make informed decisions when choosing a payroll and HR partner. Review collected by and hosted on G2.com.

Response from Billy Jo Baker of VensureHR

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Hi Summer,

Thank you for sharing your experience. We sincerely regret the challenges you faced during your time with VensureHR, especially the payroll disruptions and communication issues that understandably impacted your trust in us. Your feedback is taken seriously, as we know how critical reliable payroll and benefits services are to your business and your team.

Since your transition, we’ve been committed to working closely with you to address and resolve all outstanding concerns. We have credited the early termination fee and identified additional benefits-related funds owed to you and your employees. Our accounting team is ensuring these credits are processed promptly in one transaction to make this as smooth as possible.

We appreciate your patience and the opportunity to make things right. Your experience highlights areas where we must improve, and we are dedicated to learning from this to better serve all our clients. If there is anything further we can do to support you during this time, please don’t hesitate to reach out.

Thank you again for your honest partnership. We wish you and Summer Aesthetics continued success.

Warm regards,

The VensureHR Team

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

12/11/2025

"MetLife Dental Challenges, Plus Needed Improvements in Communication and Consistency"

1.5/5

What do you like best about VensureHR?

Strong benefit packages, great people to work with Review collected by and hosted on G2.com.

What do you dislike about VensureHR?

Below is our feedback on areas where we believe Vensure could improve. We’re sharing this in the spirit of partnership and with the goal of making the experience smoother for both our team and yours.

1. Communication & Change Management

Announcements are often confusing, with multiple changes communicated at once—some that apply to us and some that don’t—leaving staff unsure of what to pay attention to. A bit more clarity and a bit less “plot twist” would go a long way.

2. Inconsistent Support Expertise

The level of expertise among the support team varies widely. We’ve had some excellent contacts, others less so. Usually, we end up being reassigned to stronger team members after something undesirable has happened. We would really appreciate more consistency from the start. The good news: our current team is working wonderfully.

3. Dental Benefits — MetLife Issues

While the benefits overall are solid, MetLife dental has been challenging. Staff have been receiving unexpectedly high bills, and despite submitting reports and invoices, we’ve been told this is strictly a MetLife issue. From our perspective, because Vensure selected MetLife as the dental provider, these concerns should be taken more seriously and escalated as needed.

4. FSA Enrollment Communication

The recent FSA enrollment messaging caused a lot of confusion. Staff were told:

The enrollment period ends in 3 days,

If you haven’t enrolled, you have 1 day left,

If you have enrolled, you have 3 days to make changes.

Even our most detail-oriented people needed to reread it twice—some of us three times and a cup of coffee later. We recommend simplifying the language and clearly distinguishing between the enrollment deadline and the window to make changes. Review collected by and hosted on G2.com.

Response from Billy Jo Baker of VensureHR

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Thank you for taking the time to share your detailed feedback with us. We truly appreciate your recognition of our strong benefit packages and the great people you’ve worked with. It means a lot to our team!

We also want to acknowledge the areas you highlighted where we can improve:

Communication & Change Management: We understand how overwhelming multiple updates can be, especially when some don’t apply directly to your team. We’re committed to streamlining our communications to provide clearer, more focused messaging to reduce any confusion or “plot twists.”

Support Team Expertise Consistency: We’re sorry to hear about your experience with varying levels of support expertise. It’s great to know your current team is doing well, and we’ll continue striving to maintain that consistency from the beginning of every interaction.

MetLife Dental Benefits: We take your concerns seriously regarding the dental billing challenges. While MetLife manages those claims, as your partner, we will work on escalating these issues and advocating more strongly on your behalf to help resolve them promptly.

FSA Enrollment Communication: Thank you for pointing out the confusing messaging around FSA enrollment and deadlines. We’ll review this carefully and aim to simplify and clarify future communications so your staff can easily understand important dates and options without any headaches.

Your feedback is invaluable in helping us improve our services and deliver a smoother experience for you and your team. Please don’t hesitate to reach out directly to your Client Relations Representative if there’s anything further we can assist with.

Thanks again for your partnership and trust in VensureHR!

Mohd K.

HR Generalist

Non-Profit Organization Management

Mid-Market (51-1000 emp.)

9/16/2025

"Vensure Review and Overview"

4/5

What do you like best about VensureHR?

1. Responsive and approachable customer service whenever we need help.

2. Streamlined payroll and benefits administration, saving us valuable time.

3. Expertise in handling compliance and risk management with confidence.

4. Easy-to-use systems that make onboarding and HR management simple. Review collected by and hosted on G2.com.

What do you dislike about VensureHR?

1. Fewer integrations with third-party tools.

2. Service scope is strong in HR compliance but less extensive in global HR support. Review collected by and hosted on G2.com.

What problems is VensureHR solving and how is that benefiting you?

1. Helps us stay compliant with employment laws, reducing legal and financial risks.

2. Takes the burden of payroll calculation, ensuring accuracy and timeliness.

3. Simplifies benefits enrollment and management, giving employees better options and support.

4. Provides expert guidance on sensitive HR matters, saving us from potential missteps. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

3/9/2026

"Broad Coverage, But Siloed Teams and a Less Agile, Client-First Experience"

2/5

What do you like best about VensureHR?

Extremely large organization with a wide range of coverage for basically any size or type of client and with various product offerings for any system needed Review collected by and hosted on G2.com.

What do you dislike about VensureHR?

Teams are extremely silo'ed and the company has gotten so large it's no longer agile or client first. The solutions feels like just throwing more money at acquiring other smaller companies instead of actually improving experiences Review collected by and hosted on G2.com.

Response from Kapil Kumar of VensureHR

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Thank you for sharing your experience. We are glad to hear that our broad coverage and product offerings are helping support organizations of different sizes and needs. We also appreciate your candid perspective on agility and collaboration across teams. Feedback like yours is valuable as we continue working to improve the client experience and strengthen how we support our customers.

kelsey t.

Consultant

Small-Business (50 or fewer emp.)

8/26/2025

"Smooth and Reliable HR Solution"

5/5

What do you like best about VensureHR?

What I like best about VensureHR is how easy it is to use and navigate. The platform makes handling HR tasks like payroll, benefits, and employee management straightforward and efficient. Their customer support team is very responsive and helpful, which has given me peace of mind whenever I’ve had a question. I also appreciate the range of features offered, as it saves me time by having everything in one place. Overall, the implementation process was seamless, and it quickly became an asset to our organization. Review collected by and hosted on G2.com.

What do you dislike about VensureHR?

There are very few downsides, but occasionally the system can feel a bit overwhelming when exploring all the different features for the first time. It takes a little time to get familiar with everything. Review collected by and hosted on G2.com.

Verified User in Machinery

Small-Business (50 or fewer emp.)

1/26/2026

"Very easy to use once you understand"

5/5

What do you like best about VensureHR?

Once you get to know the platform, it’s easy to use. Review collected by and hosted on G2.com.

What do you dislike about VensureHR?

I can’t say there’s anything I dislike; I just need a bit more time to get used to it. Review collected by and hosted on G2.com.

Response from Kapil Kumar of VensureHR

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Thank you for sharing your experience. We are glad the platform feels easy to use once familiar and appreciate you taking the time to get comfortable with it.

It is great to hear VensureHR is helping provide more affordable medical benefits for your team. We look forward to a long, prosperous partnership!

Verified User in Insurance

Mid-Market (51-1000 emp.)

4/15/2026

"Easy to use integrated platform"

5/5

What do you like best about VensureHR?

Very easy to use. Great customer service from customer support with quick response. Review collected by and hosted on G2.com.

What do you dislike about VensureHR?

There were a few issues with payroll processing. Review collected by and hosted on G2.com.

Response from Kapil Kumar of VensureHR

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Thank you for your feedback. We’re glad you find VensureHR easy to use and appreciate our responsive support.

We also value your input on the payroll issues and are continuously working to improve reliability.

It’s great to hear our HR compliance support is adding value to your organization. Thank you for being a valued partner.

Jeff C.

CEO

Small-Business (50 or fewer emp.)

2/13/2026

"Easy to use with great service"

5/5

What do you like best about VensureHR?

Great Service

Easy to enter payroll info Review collected by and hosted on G2.com.

What do you dislike about VensureHR?

no negatives to using Vensure with the great support Review collected by and hosted on G2.com.

Response from Kapil Kumar of VensureHR

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Thanks for the great rating! We appreciate your partnership.

Tiffany K.

Agency Director

Small-Business (50 or fewer emp.)

8/26/2025

"VensureHR makes everything a breeze as an Operations Manager!"

5/5

What do you like best about VensureHR?

So many amazing features! Taking care of payroll and benefits for our employees. Customer support is also great. Employees find it easy to use, and it was easy to implement and integrate. Review collected by and hosted on G2.com.

What do you dislike about VensureHR?

Nothing comes to mind. Have liked everything so far! Review collected by and hosted on G2.com.