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74 vcita Reviews
Overall Review Sentiment for vcita
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Very easy to configure and a very friendly team to clarify any queries I had.
The level of customisation for my business in what regards services, it's soooo flexible.
The fact that I can connect it with Office365
Multiple online payment options for my clients
Widget to set on my own website
Customer Portal and Chat feature
Option to select other languages than english
Customisation of every notification
Automates most of my business daily tasks
Support team is great! Review collected by and hosted on G2.com.
Nothing, but I'd love the option to allow multiple languages to be set in parallel
Would also like to have the possibility to generate invoices for already paid services, for tax purposes. Review collected by and hosted on G2.com.
It has ability to add on apps or link apps but its a CRM, you can send estimates for approval require deposit that customers pay online when they approve your contract and make the up front payment, and then you create an invoice from that approved estimate, and send it with attachments, customers can book services online on your website, and it creates a cuatomer portal where they see your correspondance and download any documents pay their bill, and all thos can be found when you add it to your website it creates a little pop up on screen asking what they would likw to do, call you, message book service download document, all set up pretty easy and the booked servi es can sent directly to your google calendar so you dont miss appointment s and if payment is required foe the appointment it allows the customer to pay up front. It can sync w quickbooks and other apps you may use in your business. Review collected by and hosted on G2.com.
Theres a limit to the amount of documents you can upload, because i liked to send pics with every estimate or invoice id add after pics and warranty info. But once you reach a limit is very hard to delete old uploaded documents and they want you to upgrade your service to by $50 a month when you can simply email these documents, but then theyre not tracked in your messages or available theu your customer portal. Review collected by and hosted on G2.com.
Vcita has been an effective partner in the growth of our company. It has helped us automate our processes by allowing the team to focus on specific tasks while the software supports the administrative processes. One of the areas in which it has helped us the most is finance. We can now better track payments and deposits from our customers. Review collected by and hosted on G2.com.
So far we have had no problems with this system Review collected by and hosted on G2.com.
The scehduling widget for the website integrated with the backend makes the process of singning up customers easy and. It looks very professional to the clients and its is very easy to use on my end. Review collected by and hosted on G2.com.
The lack of integration with Google Business profile, I can't sell downloadable items or allow users to signup to a subscription, instead I have to create it manually. Review collected by and hosted on G2.com.
The ease of use is a godsend, not much of a learning curve to use the platform. I use it daily. I can communicate through a full CRM that has safe secure client portal for my customers and clients, invoices and bills and takes payments with my select processor, stores and send documents, allows for digital signing, and even includes marketing and and customer reviews, its priceless! Review collected by and hosted on G2.com.
I think some customers who are not tech savy may get confused with the login of the client portal. Review collected by and hosted on G2.com.
The ablilty to have muiltple service for my business and once client book all of the confirmations and reminders are sent automaticly. I used it all the time in my business. Very straight forward with integrating with other websits. It was not hard for me to understand and start using in my business and if I had a question customer support got back to right away. Review collected by and hosted on G2.com.
Locating your services can be more clear and easy to get too Review collected by and hosted on G2.com.
It's easy to use, has useful automated Features and I really like the ability to write client notes and share documents. Review collected by and hosted on G2.com.
It's not cost effective beyond the basic level. Cannot connect to bank for BACS. It means my clients have a surcharge which I don't want. Review collected by and hosted on G2.com.
It has the widget that is a pop up on my web site for initial contact and then leads my clients to an intake system where we can chat and correspond and they can upload all their documents through the Vcita app. Review collected by and hosted on G2.com.
No real downside, my office is just not geared up to use all of their tools like scheduling. Review collected by and hosted on G2.com.
vCita has been a game changer for our business. It takes care of all the backend tasks (scheduling, collections, marketing, etc.) so we can concentrate on giving the best tutoring possible for our students. Review collected by and hosted on G2.com.
I honestly have no complaints. Great customer service makes vCita a great business solution. Review collected by and hosted on G2.com.
