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Vantage Point
Editedit
Vantage Point
By Pipkins
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3.7 out of 5 stars
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Vantage Point Reviews & Product Details

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Eduardo J.
EJ
Reliability Engineer
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Vantage Point?

User interface is very friendly. They always do updates that integrate new workflows. Review collected by and hosted on G2.com.

What do you dislike about Vantage Point?

There are managment portals that restrict access. There should be some lite version of these portals that hide essential information but that other members of the organization can use for information. Review collected by and hosted on G2.com.

What problems is Vantage Point solving and how is that benefiting you?

It puts all of the HR, financial and project managment into one house. Review collected by and hosted on G2.com.

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Vantage Point Overview

Editedit
What is Vantage Point?

Pipkins, Inc. is the leading supplier of workforce management software and services to the call center industry. For nearly three decades, Pipkins has created and delivered superior workforce management products for call centers of all sizes with thirteen industry-first applications. Pipkins' systems forecast and schedule more than 300,000 agents in over 500 locations across all industries worldwide. Founded in 1983, Pipkins' early and continuing associations with British Telecom (BT) and AT&T Network Systems United Kingdom helped establish Pipkins at the forefront of the demanding operator services industry. In 1993 Pipkins reengineered its product line to meet the business needs of the rapidly expanding US commercial call center market. Pipkins, Inc. offers complete technical and human resources in the areas of new product development, technical support, sales, customer service, and training.

Vantage Point Details
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Vantage Point Community
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Product Description

Vantage Point provides workforce management software and services for call centers. Our systems forecast and schedule more than 300,000 agents in over 500 locations.

Seller Details
Seller
Pipkins
Year Founded
1983
HQ Location
St.Louis, MO, USA
Twitter
@pipkinswfm
218 Twitter followers
LinkedIn® Page
www.linkedin.com
39 employees on LinkedIn®
Phone
+1-(314) 469-6106

Recent Vantage Point Reviews

VV
Vidit V.Enterprise (> 1000 emp.)
4.5 out of 5
"Nice App"
I like the process, that is easy . Just select the offer and use. I use the frequently when i have to order something.
Read more
WD
Wendi D.Enterprise (> 1000 emp.)
4.5 out of 5
"Vantage point is a great oroduct"
Job cost reporting, time keeping, general Ledger
Read more
Eduardo J.
EJ
Eduardo J.Mid-Market (51-1000 emp.)
4.5 out of 5
"I use vantage point to manage projects, submit my time expenses and hours."
User interface is very friendly. They always do updates that integrate new workflows.
Read more
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Vantage Point Media

Vantage Point Demo - Pipkins
Pipkins
Vantage Point Demo - Pipkins
Pipkins
Vantage Point Demo - Pipkins
Pipkins
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5 out of 6 Total Reviews for Vantage Point

3.7 out of 5
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5 out of 6 Total Reviews for Vantage Point
3.7 out of 5
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5 out of 6 Total Reviews for Vantage Point
3.7 out of 5
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Vantage Point Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Cons
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VV
Software Engineer
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Vantage Point?

I like the process, that is easy . Just select the offer and use.

I use the frequently when i have to order something. Review collected by and hosted on G2.com.

What do you dislike about Vantage Point?

1. The tracking system lags here. The tracking is not in real time. We didn't got any messages.

2. The repetitive offers. Review collected by and hosted on G2.com.

What problems is Vantage Point solving and how is that benefiting you?

For me, It is showing me all the rewards that applies to that particular category.

I need to just search the brand, All associated offers will be there. Review collected by and hosted on G2.com.

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WD
Operations controller
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Vantage Point?

Job cost reporting, time keeping, general

Ledger Review collected by and hosted on G2.com.

What do you dislike about Vantage Point?

Purchase orders are too complex. Having to create multiple batches . Review collected by and hosted on G2.com.

What problems is Vantage Point solving and how is that benefiting you?

Jon costing, timekeeping Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Vantage Point?

The site is available 24/7 and can be accessed anytime as well Review collected by and hosted on G2.com.

What do you dislike about Vantage Point?

The site allows for users to spam the site with requests for others to take over their giveaway or trade shift requests Review collected by and hosted on G2.com.

What problems is Vantage Point solving and how is that benefiting you?

Trying to ensure that users follow the rules and do not flood the site with multiple of the exact same requests. Review collected by and hosted on G2.com.

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Santiago R.
SR
Workforce Manager
Information Technology and Services
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Vantage Point?

I like the granularity of Vantage Point. I will say that it seems as though Pipkins is very malleable; but this feature isn't very useful due to the lack of intuitive UI. Review collected by and hosted on G2.com.

What do you dislike about Vantage Point?

I dislike the presentation, its hideous. Also, it's a windows only platform. Make Mac Compatible please. Review collected by and hosted on G2.com.

Recommendations to others considering Vantage Point:

Doesn't support Mac unless you're using Remote Desktop, which is finicky. Review collected by and hosted on G2.com.

What problems is Vantage Point solving and how is that benefiting you?

Our company has a lot of anomalies in regard to what tasks are considered productive and non productive. The malleable nature of the RTA module has helped solve many issues. Review collected by and hosted on G2.com.

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Verified User in Internet
II
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Vantage Point?

Allows for good scheduling of our support staff Review collected by and hosted on G2.com.

What do you dislike about Vantage Point?

still very old school in the user experience Review collected by and hosted on G2.com.

What problems is Vantage Point solving and how is that benefiting you?

We are trying to best allocate our staff while providing best in class customer support while trying to keep staffing levels minimal Review collected by and hosted on G2.com.

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Vantage Point