UserWay
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4.8 out of 5 stars
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UserWay Reviews & Product Details - Page 5

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UserWay Overview

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What is UserWay?

UserWay, a global leader in web accessibility, is trusted by millions of websites worldwide. Combining AI and human expertise, UserWay helps organizations fix code violations and meet accessibility laws and standards such as the ADA and WCAG 2.2, making digital content accessible to users with disabilities.

UserWay Details
Product Website
Discussions
UserWay Community
Languages Supported
Arabic, Bengali, Bulgarian, German, Greek, English, Estonian, Persian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, Swedish, Turkish, Ukrainian, Chinese (Simplified), Chinese (Traditional)
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Product Description

UserWay is a pioneer in innovative website accessibility technologies. It provides helpful accessibility plugins that work without refactoring your website's existing code and will increase compliance with WCAG 2.1 , ATAG 2.0 , ADA ,& Section 508 requirements.

How do you position yourself against your competitors?

Over 1.4 million websites trust UserWay's accessibility solutions, including governments, banks, large enterprises, and countless SMBs. In fact, our extensive user base is over 20x larger than the next solution. That means our AI-powered rule engine is constantly learning from a vast array of WCAG violations and becoming more robust. Beware of imitators; they often collect behavioral data on your site's users, decrease your site's usability, and may even expose you to legal risks.

Seller Details
Seller
UserWay Inc.
Company Website
Year Founded
2016
HQ Location
Wilmington, Delaware
Twitter
@UserWayOrg
752 Twitter followers
LinkedIn® Page
www.linkedin.com
122 employees on LinkedIn®
Description

UserWay Inc. is a leading provider of web accessibility solutions aimed at making websites more inclusive for individuals with disabilities. Their flagship product, the UserWay Accessibility Widget, offers a range of features designed to enhance website compliance with accessibility standards, such as WCAG and ADA. Through automated tools and real-time monitoring, UserWay empowers organizations to improve user experience for all visitors. For more information, visit their website at https://userway.org/.

shahar a.
SA
Overview Provided by:
shahar amiel

Recent UserWay Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
4.0 out of 5
"Easy Accessiblity Widget to use"
The UserWay accessibility widget is incredibly easy to implement—just a simple code snippet, and it's up and running. Integration with websites is ...
Read more
Carmine L.
CL
Carmine L.Small-Business (50 or fewer emp.)
4.0 out of 5
"Recensione"
Facilità di utilizzo, facilita di implementazione
Read more
Benjamin A.
BA
Benjamin A.Small-Business (50 or fewer emp.)
5.0 out of 5
"Easy to use and feature rich accessibility widget."
Out of all the accessibility plugins and widgets I've tried I like their widget the most.
Read more

UserWay Pricing

Widget Pro: Small
$490.00
Per Year
Widget Pro: Medium
$1,490.00
Per Year
Widget Pro: Large
Contact Us
See all 3 UserWay pricing levels
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17 people requested security information

UserWay Media

UserWay Demo - UserWay's AI-Powered Accessibility Widget
Accessibility violations fix by UserWay's AI-Powered Remediations
UserWay Demo - UserWay's AI-Powered Accessibility Widget
User-Triggered Remediations
UserWay Demo - UserWay's AI-Powered Accessibility Widget
Voice Navigation
UserWay Demo - UserWay's AI-Powered Accessibility Widget
The Power of UserWay's Widget
UserWay Demo - UserWay's AI-Powered Accessibility Widget
Code-level Insights from UserWay's Accessibility Scanner. View reports with AND without UserWay's AI-Powered Accessibility Widget.
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Video Reviews

Review by Juan N.
UserWay review by Juan N.
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Great customer service, easy onboarding and a great tool to improve our website's accessbility!
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625 UserWay Reviews

4.8 out of 5
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625 UserWay Reviews
4.8 out of 5
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UserWay Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for UserWayQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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TT
Systems adminisrator
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about UserWay?

Quite possibly the most robust way to incorporate ease-of-access features in your site Review collected by and hosted on G2.com.

What do you dislike about UserWay?

Live Translation, while being fine, could sue some customization options. Review collected by and hosted on G2.com.

What problems is UserWay solving and how is that benefiting you?

I wanted an aesthetically pleasing, robust widget to add accessibility options to the business site I worked on Review collected by and hosted on G2.com.

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Response from Uriel Weisz of UserWay
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We're glad to hear that you find UserWay to be a robust way to incorporate ease-of-access features on your site. We have recently rolled out some customization options for Live Translation. Please reach out to desk@support.userway.org for more information.

Helpful?
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Admin Approval Link
naga y.
NY
Multimedia Specialist
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about UserWay?

UserWay provides a straightforward and effective way to enhance website accessibility. I appreciate how it seamlessly integrates into our site and improves usability for all visitors. Review collected by and hosted on G2.com.

What do you dislike about UserWay?

One thing I dislike about UserWay is that occasionally updates can disrupt the layout or functionality of our website temporarily. However, their support team is responsive and helps resolve issues promptly. Review collected by and hosted on G2.com.

What problems is UserWay solving and how is that benefiting you?

Accessibility Review collected by and hosted on G2.com.

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Response from Uriel Weisz of UserWay
Editedit

Thank you for sharing your feedback! We're thrilled to hear that you find UserWay to be a straightforward and effective accessibility solution for your website. We understand that occasional updates may cause temporary disruptions, and we apologize for any inconvenience this may have caused. Our team is dedicated to promptly resolving any issues that arise to ensure a seamless user experience. If you encounter any further challenges or have suggestions for improvement, please don't hesitate to reach out. We appreciate your support and are grateful for the opportunity to enhance the accessibility and usability of your website.

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ZA
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about UserWay?

"I am very grateful to you for your assistance. We are using your services, which are exceptionally efficient. I was struggling to translate some HTML elements, and your solution proved to be very helpful for me. I am extremely pleased that you understood my query well and provided an exact answer. Moreover, you kept me informed by sending a reminder email and updated me on my request, which is a very commendable step." Review collected by and hosted on G2.com.

What do you dislike about UserWay?

Nothing to see you are providing the best services. Review collected by and hosted on G2.com.

What problems is UserWay solving and how is that benefiting you?

I was struggling to translate some HTML elements, and your solution proved to be very helpful for me. I am extremely pleased that you understood my query well and provided an exact answer. Review collected by and hosted on G2.com.

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Response from Uriel Weisz of UserWay
Editedit

We are thrilled to hear about your positive experience with our services! Thank you for taking the time to share your feedback.

Helpful?
Share
Admin Approval Link
MZ
Frontend Team lead
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about UserWay?

User way is very easy to implement and has all the features we need to enable accessibility on the websites Review collected by and hosted on G2.com.

What do you dislike about UserWay?

While ease of use is one of the benefits using userway overall per year cost is little bit expensive Review collected by and hosted on G2.com.

What problems is UserWay solving and how is that benefiting you?

Web accessibility compliance Review collected by and hosted on G2.com.

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Response from Uriel Weisz of UserWay
Editedit

We appreciate your feedback about the cost. We are constantly working to provide the best value for our users.

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Jameson G.
JG
Freelance Graphic Designer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about UserWay?

How easy it is to use, easy to install on my website and how prompt the customer service is. Review collected by and hosted on G2.com.

What do you dislike about UserWay?

I can't think of anything at the moment. I've used this widget before and fell in love wioth how great it worked. Review collected by and hosted on G2.com.

What problems is UserWay solving and how is that benefiting you?

Enable the disabled to veiwmy website as good as others. Review collected by and hosted on G2.com.

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Response from Uriel Weisz of UserWay
Editedit

Thank you for your kind words! We're thrilled to hear that you've had a great experience with our widget and that it has made a positive impact on your website.

Helpful?
Share
Admin Approval Link
Verified User in Marketing and Advertising
AM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about UserWay?

We have used Userway for a while now and it makes it easy to identify and resolve accessibility issues with our websites. The Userway staff is very responsive and easy to work with. Review collected by and hosted on G2.com.

What do you dislike about UserWay?

The paid plugin is expensive which is frustrating. Review collected by and hosted on G2.com.

What problems is UserWay solving and how is that benefiting you?

The Userway widget makes it easy to identify and resolve accessibility issues with our websites Review collected by and hosted on G2.com.

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Response from Uriel Weisz of UserWay
Editedit

Thank you for sharing your experience with Userway. We're pleased to hear that our staff has been easy to work with and that our widget has helped in resolving accessibility issues.

Helpful?
Share
Admin Approval Link
AS
Art Director
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about UserWay?

The accessibility monitor, really helps identifyng issues with our websites Review collected by and hosted on G2.com.

What do you dislike about UserWay?

Would love for accessibility monitor to be usable more often Review collected by and hosted on G2.com.

What problems is UserWay solving and how is that benefiting you?

Making our websites WCAG conformant Review collected by and hosted on G2.com.

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Helpful?
Share
Admin Approval Link
Benjamin F.
BF
CEO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about UserWay?

Gives me peace of mind that our site is accessible.

Doesnt get in the way of normal functioning of the site. Review collected by and hosted on G2.com.

What do you dislike about UserWay?

A bit pricey but well worth the investment Review collected by and hosted on G2.com.

What problems is UserWay solving and how is that benefiting you?

Keeping site accessible and preventing lawsuits from greedy lawyers threatening class action lawsuits (a problem in Israel). Review collected by and hosted on G2.com.

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Response from Uriel Weisz of UserWay
Editedit

We're glad to hear that UserWay gives you peace of mind and doesn't disrupt the normal functioning of your site. We understand that pricing can be a concern, but we believe that the investment in accessibility is worthwhile in the long run.

Helpful?
Share
Admin Approval Link
Dave V.
DV
Outsourced Chief Financial Officer (CFO)
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about UserWay?

UserWay is a solid solution for businesses that want to improve their website accessibility. Setup is easy and it provides detailed scanning and real-time monitoring to identify a wide range of accessibility issues. Review collected by and hosted on G2.com.

What do you dislike about UserWay?

UserWay license fees are a bit high. We have to price the widget with very thin margins in order to be competitive with other competing solutions. Review collected by and hosted on G2.com.

What problems is UserWay solving and how is that benefiting you?

UserWay helps us help our clients maintain awareness of and compliance with accessibility regulations. Review collected by and hosted on G2.com.

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Response from Uriel Weisz of UserWay
Editedit

Thank you for sharing your feedback! We're thrilled to hear that you find UserWay to be a solid solution for improving website accessibility. We understand your concern about the license fees and we appreciate your input. We're constantly working to provide value for our customers while keeping our pricing competitive. Your feedback helps us in this process. If you have any further questions or suggestions, please feel free to reach out to us. We're here to assist you in any way we can.

Helpful?
Share
Admin Approval Link
MI
Sales Consultant
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about UserWay?

Able to transform website easily to comply with the current law and make it accessible to handicap users. Review collected by and hosted on G2.com.

What do you dislike about UserWay?

Some problem with the widget not loading on certain webpage, but has been solved after 2-3 days. Review collected by and hosted on G2.com.

What problems is UserWay solving and how is that benefiting you?

Give every users an easy experience to use our website without issues. Gives customization option to visitor to make changes to their needs. Review collected by and hosted on G2.com.

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Response from Uriel Weisz of UserWay
Editedit

Thank you for your positive feedback! We're thrilled to hear that UserWay has been able to help you make your website more accessible and compliant with the law. We apologize for the inconvenience you experienced with the widget not loading promptly on certain pages, but we're glad to hear that the issue was resolved within a few days. Your feedback helps us improve our services to provide a seamless experience for all users. If you encounter any further issues or have any questions, please feel free to reach out to us. We're here to assist you every step of the way.

Helpful?
Share
Admin Approval Link

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