Save to My Lists
Paid
Claimed
Optimized for quick response

UserWay Reviews & Product Details - Page 4

UserWay Overview

What is UserWay?

UserWay, a global leader in web accessibility, is trusted by millions of websites worldwide. Combining AI and human expertise, UserWay helps organizations fix code violations and meet accessibility laws and standards such as the ADA and WCAG 2.2, making digital content accessible to users with disabilities.

UserWay Details
Product Website
Languages Supported
Arabic, Bengali, Bulgarian, German, Greek, English, Estonian, Persian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, Swedish, Turkish, Ukrainian, Chinese (Simplified), Chinese (Traditional)
Show LessShow More
Product Description

UserWay is a pioneer in innovative website accessibility technologies. It provides helpful accessibility plugins that work without refactoring your website's existing code and will increase compliance with WCAG 2.1 , ATAG 2.0 , ADA ,& Section 508 requirements.

How do you position yourself against your competitors?

Over 1.4 million websites trust UserWay's accessibility solutions, including governments, banks, large enterprises, and countless SMBs. In fact, our extensive user base is over 20x larger than the next solution. That means our AI-powered rule engine is constantly learning from a vast array of WCAG violations and becoming more robust. Beware of imitators; they often collect behavioral data on your site's users, decrease your site's usability, and may even expose you to legal risks.


Seller Details
Company Website
Year Founded
2016
HQ Location
Wilmington, Delaware
Twitter
@UserWayOrg
752 Twitter followers
LinkedIn® Page
www.linkedin.com
122 employees on LinkedIn®
Description

UserWay Inc. is a leading provider of web accessibility solutions aimed at making websites more inclusive for individuals with disabilities. Their flagship product, the UserWay Accessibility Widget, offers a range of features designed to enhance website compliance with accessibility standards, such as WCAG and ADA. Through automated tools and real-time monitoring, UserWay empowers organizations to improve user experience for all visitors. For more information, visit their website at https://userway.org/.


shahar a.
SA
Overview Provided by:

Recent UserWay Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
4.0 out of 5
"Easy Accessiblity Widget to use"
The UserWay accessibility widget is incredibly easy to implement—just a simple code snippet, and it's up and running. Integration with websites is ...
Carmine L.
CL
Carmine L.Small-Business (50 or fewer emp.)
4.0 out of 5
"Recensione"
Facilità di utilizzo, facilita di implementazione
Benjamin A.
BA
Benjamin A.Small-Business (50 or fewer emp.)
5.0 out of 5
"Easy to use and feature rich accessibility widget."
Out of all the accessibility plugins and widgets I've tried I like their widget the most.
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
17 people requested security information

UserWay Media

UserWay Demo - UserWay's AI-Powered Accessibility Widget
Accessibility violations fix by UserWay's AI-Powered Remediations
UserWay Demo - UserWay's AI-Powered Accessibility Widget
User-Triggered Remediations
UserWay Demo - UserWay's AI-Powered Accessibility Widget
Voice Navigation
UserWay Demo - UserWay's AI-Powered Accessibility Widget
The Power of UserWay's Widget
UserWay Demo - UserWay's AI-Powered Accessibility Widget
Code-level Insights from UserWay's Accessibility Scanner. View reports with AND without UserWay's AI-Powered Accessibility Widget.
Play UserWay Video
Play UserWay Video
Play UserWay Video
Play UserWay Video
Play UserWay Video

Official Downloads

Answer a few questions to help the UserWay community
Have you used UserWay before?
Yes

Video Reviews

625 UserWay Reviews

4.8 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
The next elements are filters and will change the displayed results once they are selected.
625 UserWay Reviews
4.8 out of 5
625 UserWay Reviews
4.8 out of 5

UserWay Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for UserWayQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
Jason M.
JM
Director
Information Technology and Services
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about UserWay?

UserWay is intuitive and easy to use. It will point out issues it can't automatically resolve and include ways to resolve those. Remember you should always get your site as close as you can to the ADA compliance level you need. UserWay is easy to customize and the results are immediate.

I had to reach out to them regarding our GTM installation and the customer support was amazing and we have it resolved within minutes. Review collected by and hosted on G2.com.

What do you dislike about UserWay?

There isn't a downside to it. It's a great backup plan for an effective ADA strategy. Review collected by and hosted on G2.com.

What problems is UserWay solving and how is that benefiting you?

It's a great supplement for our ADA strategy. One of the big things we use it for is the contrast options. Review collected by and hosted on G2.com.

Response from Uriel Weisz of UserWay

We're thrilled to hear that you find UserWay intuitive and easy to use, and that our customer support was able to quickly resolve your GTM installation issue. Thank you for sharing your positive experience!

SN
Infrastructure Administrator
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about UserWay?

The technical support of userway is much supportive. We faced some issues with our Single Page Application and userway guys guys supported us well to overcome the issue. Review collected by and hosted on G2.com.

What do you dislike about UserWay?

I dont think I have anything to dislike till now. Review collected by and hosted on G2.com.

What problems is UserWay solving and how is that benefiting you?

We installed userway to comply with accessibility options in the wesbite. It also gives an overview about website and some optimization helps. Review collected by and hosted on G2.com.

Response from Uriel Weisz of UserWay

We're glad to hear that you found our technical support to be supportive and helpful in resolving issues with your Single Page Application. We strive to provide top-notch support for all our users.

Verified User in Government Administration
AG
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about UserWay?

Userway's Accessibility Widget allowed us to add another layer of accessibility to our engagement website, so that users of all abilities to customize their experience. It was easy to implement and only took a moment. The customer support was great. Integrating it into the website was also easy. I like that there are reporting tools but those came at an extra cost. You can also choose which icon you want to display on your website and customize the colour so that it matches your site. Review collected by and hosted on G2.com.

What do you dislike about UserWay?

Because it's an overlay on a website, the settings don't reset when the cache is cleared. On public kiosks, once a person sets their preferred features, it doesn't reset. I'd prefer to have all of the analytics included in the base price instead of having to pay extra to find out if people are using the tool. Review collected by and hosted on G2.com.

What problems is UserWay solving and how is that benefiting you?

The Accessibility Widget adds another layer of accessibility to our site, which is already compliant with WCAG 2.1 Level AA. Although our site is already accessible, the widget goes a few steps further to let website users customize their experience for what works best for them. That might mean increasing the font size or colour contrast or having the page read out to them. We want to make sure our users have a positive experience on the site and the widget helps to enhance that experience for those who need it. Our goal was to make sure the website was accessible to as many people as possible and the widget helps to achieve this goal. Review collected by and hosted on G2.com.

Response from Uriel Weisz of UserWay

We're thrilled to hear that you found UserWay's Accessibility Widget easy to implement and that it added an extra layer of accessibility to your website. We appreciate your feedback about the settings not resetting when the cache is cleared and the additional cost for reporting tools. The settings are reset when local storage is cleared. Please reach out to our support team (desk@support.userway.org) and we'll be happy to help further.

Thank you for sharing your experience with us!

Babul M.
BM
Accessibility tester
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about UserWay?

I like UserWay's commitment to making websites accessible to everyone, regardless of their abilities or disabilities. Their easy-to-use tools and solutions make it simple for website owners to create a more inclusive online experience for all users. Review collected by and hosted on G2.com.

What do you dislike about UserWay?

the implementation process can be a bit complex for those who are not tech-savvy. Review collected by and hosted on G2.com.

What problems is UserWay solving and how is that benefiting you?

UserWay helps to solve the problem of website accessibility by providing tools and solutions that make websites more user-friendly and inclusive for people with disabilities. By improving accessibility, UserWay ensures that all users, regardless of their abilities, can access and interact with online content effectively.

This benefits me as a user because it allows me to navigate and engage with websites more easily, even if I have a disability that may impact my online experience. It also benefits website owners by helping them reach a wider audience and ensure compliance with accessibility standards, ultimately improving user experience and satisfaction. Review collected by and hosted on G2.com.

Response from Uriel Weisz of UserWay

Thank you for recognizing UserWay's efforts in improving website accessibility. We understand the challenges of the implementation process and are committed to making it more user-friendly. We're pleased to hear that UserWay's solutions have benefited you in navigating and interacting with websites, and we will continue to strive for a more inclusive online experience for all users.

Verified User in Accounting
AA
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about UserWay?

It's great. Quality product. Excellent software. Review collected by and hosted on G2.com.

What do you dislike about UserWay?

Nothing. It's a great product. Who doesn't like great products? Review collected by and hosted on G2.com.

What problems is UserWay solving and how is that benefiting you?

ADA compliance. Review collected by and hosted on G2.com.

Basim H.
BH
Digital Specialist
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about UserWay?

The ability to manage my accounts on one dashboard Review collected by and hosted on G2.com.

What do you dislike about UserWay?

Glitches and the time it takes for the system to update Review collected by and hosted on G2.com.

What problems is UserWay solving and how is that benefiting you?

Adding accessibility to my clients' websites Review collected by and hosted on G2.com.

KP
Supervisor eDevelopment
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about UserWay?

It was so easy to implement on our website, along with the policies. It gives our company the confidence we didn't have before when we were trying to correct all of the ADA violations in house. Review collected by and hosted on G2.com.

What do you dislike about UserWay?

There really hasn't been anything so far that I dislike. Review collected by and hosted on G2.com.

What problems is UserWay solving and how is that benefiting you?

UserWay is solving any of images not having proper alt tags and many other issues, we didn't even know we had. Review collected by and hosted on G2.com.

Response from Uriel Weisz of UserWay

We're glad to hear that UserWay has been easy to implement and has given your company more confidence in addressing ADA violations and more. Thank you for sharing your positive experience!

Verified User in Telecommunications
AT
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about UserWay?

the indication of issues and the way to fix them. as well support is really active Review collected by and hosted on G2.com.

What do you dislike about UserWay?

still a little complicated at the admin point of view. but I guess it is due to my non experience.. it will be better Review collected by and hosted on G2.com.

What problems is UserWay solving and how is that benefiting you?

cover our violations at first.. and it is helping us to fix the issues. Review collected by and hosted on G2.com.

SH
Account
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about UserWay?

One click setup to integrate accessible tools into website using the widget has saves time and untangle complex workflows. Give users total control over what design or interface that they want to use to help it an easier experience. Review collected by and hosted on G2.com.

What do you dislike about UserWay?

I don't have any bad or negative experince with UserWay. We able to complies with ADA regulation thanks to this platform. Review collected by and hosted on G2.com.

What problems is UserWay solving and how is that benefiting you?

Gives people with disability have the same opportunity in accessing and using our service. Help them to have more control over website design, font change and picture exchange. Review collected by and hosted on G2.com.

Response from Uriel Weisz of UserWay

Thank you for highlighting the benefits of UserWay in providing equal access to individuals with disabilities. We're committed to making the web more accessible for everyone and are pleased to hear about your positive experience.

Verified User in Computer Software
UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about UserWay?

They were informative and helpful with the tech issues i was having. Review collected by and hosted on G2.com.

What do you dislike about UserWay?

I dont like having to build a custom trigger to remove the icon Review collected by and hosted on G2.com.

What problems is UserWay solving and how is that benefiting you?

Keeping u ADA compliant Review collected by and hosted on G2.com.