--- title: UserWay Reviews meta_title: 'UserWay Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 652 reviews by the users' company size, role or industry to find out how UserWay works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 652 scale: '5' date_modified: '2026-07-07' parent_category: name: Web Accessibility url: https://www.g2.com/categories/web-accessibility --- # UserWay Reviews **Vendor:** UserWay Inc. **Category:** [Digital Accessibility Platforms ](https://www.g2.com/categories/Digital-accessibility-platforms) **Average Rating:** 4.8/5.0 **Total Reviews:** 652 ## About UserWay UserWay, a global leader in web accessibility, is trusted by millions of websites worldwide. Combining AI and human expertise, UserWay helps organizations fix code violations and meet accessibility laws and standards such as the ADA and WCAG 2.2, making digital content accessible to users with disabilities. ## UserWay Pros & Cons **What users like:** - Users appreciate the **ease of use** of UserWay, with quick setup and an intuitive dashboard for seamless accessibility. (27 reviews) - Users appreciate the **simplified accessibility oversight** of UserWay, facilitating quick setup and easy management for admins. (24 reviews) - Users value the **responsive and knowledgeable customer support** that enhances their experience with UserWay. (21 reviews) - Users appreciate UserWay for its **simple and organized accessibility management** , enhancing website compliance effortlessly. (19 reviews) - Users love the **user-friendly accessibility features** of UserWay, simplifying website compliance and management tasks effectively. (18 reviews) - Easy Setup (15 reviews) - Users praise UserWay for its **exceptional customer support** , providing quick and clear assistance during installation and setup. (15 reviews) - ADA Compliance (13 reviews) - Compliance Standards (13 reviews) - Implementation Ease (13 reviews) **What users dislike:** - Users find **complex usability** in UserWay, needing more detailed guidance and lacking complete ADA compliance despite the pro version. (14 reviews) - Users find the **pricing issues** frustrating due to unclear coverage and the desire for lower fees. (9 reviews) - Users find the pricing **too expensive** and seek more clarity on coverage and accessibility law protection. (8 reviews) - Users find the **lack of clarity** in recommendations hinders effective prioritization and implementation of accessibility fixes. (7 reviews) - Users find **accessibility issues** persist due to the need for manual adjustments and a learning curve in configuration. (6 reviews) - Users find the **limited features** of UserWay difficult, especially with design struggles and mobile widget issues. (5 reviews) - Device Limitations (3 reviews) - Lack of Educational Resources (3 reviews) - Small Businesses (3 reviews) - UX Improvement (3 reviews) ## UserWay Reviews ### 1. Best Value **Rating:** 4.5/5.0 stars **Reviewed by:** Stuart G. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2023 **What do you like best about UserWay?** The free widget is excellent. There is value in the paid version, but if you're like us and want something free that makes your site more accessible, this is perfect. It has way more customization features than you would expect from a free widget **What do you dislike about UserWay?** I would love to have a docked option like a toolbar. Also, I like the look of the "mini widget," but it has many fewer features, so I do wish I could change which parts were on that mini widget (note, you may be able to change them in the paid version. I'm not sure) **What problems is UserWay solving and how is that benefiting you?** It let us put an accessibility widget on our site without adding additional recurring cost. Support is excellent. **Official Response from Rodrigo Asai:** > We would like to express our sincere gratitude for your wonderful 5-star review! Your feedback is truly appreciated. Please know that we are diligently working on improvements for the nano and mini versions, taking into consideration the valuable input you have provided. Thank you for taking the time to share your feedback with us. ### 2. Developer friendly plugin, top-notch support **Rating:** 4.0/5.0 stars **Reviewed by:** Christopher W. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2023 **What do you like best about UserWay?** I had several questions along the way, from install to license transfer. Support was consistently quick, professional and effective. **What do you dislike about UserWay?** Transfer / changeover of a software license was tedious. **What problems is UserWay solving and how is that benefiting you?** The plugin provides a quick way of achieving accessiblity for the website owner or consultant. **Official Response from Rodrigo Asai:** > Thank you for your positive feedback on our developer-friendly plugin and top-notch support. We understand your frustration with the license transfer process and will work on streamlining it for a better user experience. ### 3. Simple to use, and great range of features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about UserWay?** I like the way Userway is simple to install, and the staff are friendly, helpful, and not pushy salespeople as some of their competitors turned out to be during our review period! **What do you dislike about UserWay?** I would like more styling options on the accessibility button itself, but I am new to this and I may have missed it. I feel confident I can talk to someone to find out. **What problems is UserWay solving and how is that benefiting you?** As a community college, we are committed to being accessible to all of our community. The web page makes a very big first impression of an organizations attitude towards accessiblility, and Userway allow us to meet many more of our students/potential students needs than we could do alone. **Official Response from Rodrigo Asai:** > Your 5-star rating means the world to us! Thank you for your support. If you ever need assistance with the configuration of the widget, please feel free to contact our support at desk@support.userway.org. ⭐⭐⭐⭐⭐ ### 4. Very easy & Efficient -- great to communicate with also! **Rating:** 5.0/5.0 stars **Reviewed by:** Don E. | Director of Marketing & Communications, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2022 **What do you like best about UserWay?** Nearly everything can be done online, very quickly and easily. No time spent on-hold. Even the Chat support was lightning quick! Definitely a MUCH better value all around than others I've dealt with. Would highly recommend! **What do you dislike about UserWay?** Some of the navigation through the dashboard was a little difficult at times.. Trying to change the status of some of the sites required help from support vs. being able to do it alone, although they remedied it very quickly and in a very friendly manner. **What problems is UserWay solving and how is that benefiting you?** Allows ALL of our automotive network's customer websites to be ADA-compliant; a very important issue for our industry! Their speed of service allows us to be a lot more productive as well. **Official Response from Rodrigo Asai:** > Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! ### 5. Great customer service, easy onboarding and a great tool to improve our website's accessbility! **Rating:** 5.0/5.0 stars **Reviewed by:** Juan N. | Director of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about UserWay?** I love the customer service and ease of use. I don't know anything about coding, but I was able to install the app immediately and I love that I get to customize the look of the widget. **What do you dislike about UserWay?** You still have to do some manual remediation yourself, which is understandable, but it would be awesome if the AI could fix everything, but I know that isn't realistic. **What problems is UserWay solving and how is that benefiting you?** It is getting our website's accessibility score to a much healthier point! **Official Response from Rodrigo Asai:** > We are incredibly grateful that you took the time out to leave us a 5-Star review. ### 6. Very useful & easy to install **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2024 **What do you like best about UserWay?** The accessibility widget works and looks great . Very easy to learn & install. Great and fast helpdesk. **What do you dislike about UserWay?** I did not find any dislikes that I can share. **What problems is UserWay solving and how is that benefiting you?** Law issues **Official Response from Rodrigo Asai:** > We're delighted to hear that you found UserWay easy to install and that our accessibility widget is working well for you. Our team is dedicated to providing fast and helpful support, so we're glad to hear that you had a positive experience with our helpdesk. Thank you for sharing your positive feedback! ### 7. Great company for an ADA compliant Widget! **Rating:** 5.0/5.0 stars **Reviewed by:** Jackie M. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2023 **What do you like best about UserWay?** After extensive research, I found UserWay to be the best solution for our needs, both in terms of cost and functionality. We found scanning our site and incorporating the script easy, and tech support fixed our widget that was not displaying in the bottom right corner in about 60 seconds. Very pleased with UserWay! **What do you dislike about UserWay?** So far I have not found anything we dislike! **What problems is UserWay solving and how is that benefiting you?** None at this time. **Official Response from Rodrigo Asai:** > Thank you so much for leaving us a 5-star review! We appreciate your feedback . If you ever need any assistance, please don’t hesitate to contact us. ### 8. Excellent customer service **Rating:** 5.0/5.0 stars **Reviewed by:** stacey b. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about UserWay?** Very helpful customer service, fast and friendly! My issue was resolved right away. **What do you dislike about UserWay?** I don't see a downside to using this, it has been great! **What problems is UserWay solving and how is that benefiting you?** Offering accessibility to our customers. **Official Response from Rodrigo Asai:** > Thank you for your kind words! We are glad we could resolve your issue quickly and provide friendly service. ### 9. Good Recommendation of UserWay **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Relations | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2023 **What do you like best about UserWay?** I like that It is very easy to use and install on your website. I have it installed on a regular website and on a WordPress website and both were easy to install and use. **What do you dislike about UserWay?** I honestly havent found any downsides to using UserWay yet. I have read that some people find that it isn't 100% compliant for Blind people, but we havent had any complaints from our users. **What problems is UserWay solving and how is that benefiting you?** UserWay is solving our ADA comliance problems by making our site compatible. We did not comply with ADA guidelines at all and UserWay has solved this. They help our blind and handicapped clients. **Official Response from Rodrigo Asai:** > We're truly grateful for your 5-star rating! Thank you for choosing us. ⭐⭐⭐⭐⭐ ### 10. Easy to Use - Even on Wordpress **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2023 **What do you like best about UserWay?** Was very excited to find UserWay. Their widget is so great, and better than many options out there. The best part, it was so seamless to use with wordpress! Great job to the UserWay team! **What do you dislike about UserWay?** I wish there were more options to change colors in the widget, to match them better to your brand. However, there may be an accessability reason to this in which case I am all for it! **What problems is UserWay solving and how is that benefiting you?** It's helping us by allowing us to make it easy for users that have accessability needs, and making sure that they will have a tool to make the shopping experience better and easier for them. **Official Response from Rodrigo Asai:** > Thank you for your review! You can customize the widget color using a HEX code or use a custom-trigger with your own element. If you need any help, please reach out to our technical support at desk@support.userway.org. We appreciate your feedback and support! ### 11. Flexible and comprehensive Accessibility Product **Rating:** 5.0/5.0 stars **Reviewed by:** Vasilis P. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2023 **What do you like best about UserWay?** Userway is a user-friendly accessibility tool that helps website owners make their sites more accessible to individuals with disabilities. It is super easy to install and customize, and it provides a wide range of features, such as text-to-speech, keyboard navigation, and contrast adjustment , and i think it truly contains all the rules needed to adhere to global compliance standards. Also customer support was really great, they helped me solve a complex issue and were fast and reliable. **What do you dislike about UserWay?** The only thing i can thing of is the pricing model. The cost of Userway may be prohibitive for small businesses, especially those looking for more than just the free widget. **What problems is UserWay solving and how is that benefiting you?** I have used UserWay to: - Improve keyboard navigation for users who cannot use a mouse. - Provide text-to-speech functionality for users who are visually impaired. - Improve contrast and font size for users who have difficulty reading small text. **Official Response from Rodrigo Asai:** > We are incredibly grateful that you took the time out to leave us a 5-Star review, and I will be passing your feedback related to the prices to our team, thank you very much. ### 12. Userway has been everything expected and hoped for. **Rating:** 5.0/5.0 stars **Reviewed by:** James W. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2023 **What do you like best about UserWay?** Userway has an easy interface and is simple to set up on our client's websites. The details and reporting are also top-notch. And any time I have had a question or needed help, their support team has been great. **What do you dislike about UserWay?** I can't think of anything so far that we have disliked. So far, everything has been great. **What problems is UserWay solving and how is that benefiting you?** It is creating peace of mind for our clients that they are serving their website to people who need special handling, and it is also protecting our clients from any complaints about having a non-ADA compliant website. **Official Response from Rodrigo Asai:** > Thank you for the 5-star review! We greatly appreciate your support and are delighted to know that you had a positive experience with us. Your satisfaction is our top priority, and we look forward to serving you again in the future. ### 13. Very easy, flexible, and clean solution for a complicated law **Rating:** 5.0/5.0 stars **Reviewed by:** James B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2023 **What do you like best about UserWay?** - Comprehensive coverage: The widget covers a wide range of issues and is instantenous in providing a solution - Ease of Use: The accessibility widget is so easy to install and use, with an interface that allows users to customise their experience - I have trialled the pro version and will be looking to install this on our site as soon as possible, the immediate solutions deployed to accessibility issues would have taken weeks of dev time to get live **What do you dislike about UserWay?** I haven't found any downsides yet, everything is working as expected **What problems is UserWay solving and how is that benefiting you?** UserWay is solving the issue of web accessibility for people with disabilities. It has helped me make the website compliant to WCAG and ADA standards with minimum effort. **Official Response from Rodrigo Asai:** > We are grateful for your 5-star review and we're thrilled to hear that you're happy with our solutions. Your feedback will help us continue to improve and provide the best possible service to our customers. ### 14. Very easy, clean solution for making your website accessible **Rating:** 4.5/5.0 stars **Reviewed by:** Emma M. | Director Of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2023 **What do you like best about UserWay?** UserWay is a cost-effective, incredibly easy-to-implement solution for making your website accessible. I was prepared to hire a web developer to do a careful audit of our sites and then spend a lot of money making each page accessible. Rather than go that route, I was incredibly pleased to find UserWay as an out-of-the-box solution we could deploy immediately. **What do you dislike about UserWay?** Very little. We were hearing from users that the UserWay widget was blocking our navigation menu on the mobile version of our site, which had me concerned. However, I then discovered that moving the widget is incredibly easy! So, the only complaint I had earlier this week was easily fixable by me as someone without coding skills! **What problems is UserWay solving and how is that benefiting you?** We are a non-profit organization that prides itself on being welcoming and affirming to all who interact with us - regardless of race or ethnicity, whether they identify as a member of the LGBTQ+ community, income-level, disability status, etc. In support of that aim, we need for our websites to be accessible to those who are differently abled. UserWay allows us to do that incredibly easily, and does it well! **Official Response from Rodrigo Asai:** > We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone ### 15. Accessibility in one click **Rating:** 5.0/5.0 stars **Reviewed by:** Nivina J. | Lab Production Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about UserWay?** So easy to install and setup. Made our websites accessbile just by installing and Configuring the UserWay plugin. **What do you dislike about UserWay?** It is expensive. The free widget is great though. **What problems is UserWay solving and how is that benefiting you?** Making our websites accessible to all kind of audience without a lot of coding and configurations being done on the application side. **Official Response from Rodrigo Asai:** > Thank you for the 5-star rating! We appreciate your support. We'll certainly report your feedback about the prices to our team. ### 16. Effortless accessibility for all **Rating:** 4.5/5.0 stars **Reviewed by:** Moosin S. | Marketing Coordinator, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2023 **What do you like best about UserWay?** The best part of UserWay is its ease of use. The tool can be installed on a website with just a few lines of code, and it automatically detects and fixes accessibility issues on the site. This saves website owners a lot of time and effort that would otherwise be spent manually checking and fixing issues. **What do you dislike about UserWay?** One potential disadvantage of UserWay is that it may not catch every accessibility issue on a website. While the tool is designed to detect and fix a wide range of accessibility problems, it is not a substitute for manual testing and may not address all issues that could arise. **What problems is UserWay solving and how is that benefiting you?** UserWay helps individuals with disabilities by making it easier for them to navigate and use websites. The tool is particularly useful for people who use assistive technologies, such as screen readers, to access the web. By making websites more accessible, UserWay enables people with disabilities to access important information and services, such as education, healthcare, and employment opportunities. **Official Response from Rodrigo Asai:** > We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone ### 17. A Comprehensive Website Accessibility Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Nancy G. | Sales and Marketing Strategist, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2023 **What do you like best about UserWay?** One of the biggest pros of Userway.org is its ease of use. The tool can be easily installed on any website with just a few lines of code, and the on-page widget allows users to easily toggle between different accessibility options. Another pro is the tool's comprehensive range of features, which include everything from text resizing and color contrast options to keyboard navigation and screen reader support. This makes it easy for businesses to ensure that their websites are fully accessible to all users. **What do you dislike about UserWay?** One potential con of Userway.org is that it may not be suitable for businesses with highly customized or complex websites. The tool is designed to work with standard web elements and may not provide full accessibility support for more specialized features. **What problems is UserWay solving and how is that benefiting you?** I was struggling to make our company's website fully accessible to users with disabilities. That's when I discovered Userway.org. This tool has been a game-changer for our business. It's made it easy for us to ensure that our website is compliant with accessibility regulations, which has helped us reach a wider audience and improve the user experience for individuals with disabilities. I'm extremely happy with our decision to use Userway.org and would recommend it to any company looking to make their website more accessible. **Official Response from Rodrigo Asai:** > We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. ### 18. Great experience so far **Rating:** 5.0/5.0 stars **Reviewed by:** Bernard K. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about UserWay?** Best customer care, easy to use and great support **What do you dislike about UserWay?** Nothing to dislike so far. I have been using it for 1 year now **What problems is UserWay solving and how is that benefiting you?** TWebsite accessibility **Official Response from Rodrigo Asai:** > Thank you for your kind words! We're thrilled to hear about your positive experience with us. If you ever need further assistance or have any questions, feel free to reach out. We appreciate your support! ### 19. The simplest and most useful plugin **Rating:** 5.0/5.0 stars **Reviewed by:** Luis M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2023 **What do you like best about UserWay?** How easy it is to access the accessibility options, it literally requires only one click to activate. integrates seamlessly with my various websites and I even use it for readability. **What do you dislike about UserWay?** In the first pages that I used the plugin, it seemed to me that if the advantage was precisely its weakness, it was so straightforward to integrate that it seemed a lie, I had to check from several search engines, and I was surprised that in all of them, it worked wonderfully. **What problems is UserWay solving and how is that benefiting you?** Personally I have reading problems, the fonts are sometimes too small for me and although in design they look good they are a pain to read, the plugin solves this for me. Also many of our customers are elderly products, having improved accessibility options is a great added value. **Official Response from Rodrigo Asai:** > We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. ### 20. Account Bugs and Immediate Corrections **Rating:** 5.0/5.0 stars **Reviewed by:** Scott W. | Technologist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2023 **What do you like best about UserWay?** I found the experience with UserWay the best. It is hard to get fast, dedicated service in specific industries used commercially. So I find it a delightful surprise when I send them an issue with my account accessing the SiteMap for scanning, and not even 24 hours later, the problem is resolved! Excellent work on them for working in such an expedited manner to resolve a customer issue, and the staff is very friendly and welcoming with anything. **What do you dislike about UserWay?** For the website scanning, I wish tutorials, FAQs, notes, and other reference material for working on custom scenarios for scans, Re-indexing, adding URLs, etc., were easy to find on the same login page of your accounts. I do not see any FAQs, tutorials, notes, tips, or what is and isn't possible once logged into the account. I might have missed it, so it would be nice to have it in a more easily noticeable location. **What problems is UserWay solving and how is that benefiting you?** I work at Aztec Software, one of the leaders in adult education learning. We are trying to ensure that our software and learning classes meet all standards of accessibility that we can have. Our mission is to provide the best learning we can to adults who have issues obtaining it, and to do this, we must reach out to every adult in a manner that allows them to learn from us. o do this, we must ensure that things like color contrast, text to voice speech, physical impairments, and more work properly and meet the industry standard. UserWay is a fantastic tool to help scan our software online to ensure everyone has the means and ability to learn from us. It was fast to set up (even with a few account issues), scanning was done in a manner that wouldn't trigger our software security because of settings UserWay allows to set for scanning, and the report was clear and concise with illustrations and helpful images and text to fix any issues. **Official Response from Rodrigo Asai:** > Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! We're working on a new knowledge base with all the information mentioned, thanks for your feedback. ### 21. Super fast to plug in, great customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Caitlyn H. | Product Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2023 **What do you like best about UserWay?** I was surprised how easy it was to get the code and paste it onto the Squarespace website. I could easily change the style, location, and see a preview of what it looked like before even publishing the code. Customer service was also so fast and easy. I've pasted it in and haven't looked back. **What do you dislike about UserWay?** Pricier than I would want. For smaller businesses who want more than the free widget, the price is very high. A mixture of having select features and a lower price would be nice. At this time, the small business cannot afford the widget and is only planning on using the free widget for the foreseeable future. I'm also not sure how hands-off I can be. Do I need to log into Userway and make sure things are okay? Do I need to update anything? **What problems is UserWay solving and how is that benefiting you?** Allowing me to make sure that the website is accessible to all users who want to use the website. I have not used any other features, and I have not tested Userway with my users yet **Official Response from Rodrigo Asai:** > Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Once the widget is installed, no extra action is required, but please feel free to reach our technical support to ensure that your widget is installed correct. ### 22. Slight difficult to install **Rating:** 3.0/5.0 stars **Reviewed by:** Emma B. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about UserWay?** It in theory is an easy way to add accessibility to your website. **What do you dislike about UserWay?** It was not a straightforward process, it was pretty confusing on how to add it and I had to reach out to the help chat to figure it out. **What problems is UserWay solving and how is that benefiting you?** Making our website accessible. **Official Response from Ben Stern:** > Emma, Thank you for taking the time to leave feedback. We are sorry to hear that you needed assistance with your installation, but glad to hear that our amazing support team was able to get you up and running. We do have many of our installation guides available on our website at https://userway.org/platforms We look forward to supporting you, UserWay Team ### 23. Simple Integration, Nice Reseller Plans **Rating:** 5.0/5.0 stars **Reviewed by:** Taber S. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2023 **What do you like best about UserWay?** Knowing that you're using the best ADA plugin for your customers to keep them safe from frivolous ADA lawsuits. **What do you dislike about UserWay?** The one negative was fixed. The dashboard would get cluttered with fake accounts using your codes. They have remedied this now. **What problems is UserWay solving and how is that benefiting you?** Our clients are regularly targetted by attorneys for not being ADA compliant. These tools eliminate this fear for our clients. **Official Response from Rodrigo Asai:** > At UserWay, we're immensely proud to empower websites with our accessibility solutions. Our commitment to inclusivity drives us, and we're thrilled to hear that our solutions have made a positive impact on your website. Thank you for the five-star rating ### 24. Strong Offering. Strong Support. **Rating:** 5.0/5.0 stars **Reviewed by:** Rob R. | Managing Partner, Legal Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2023 **What do you like best about UserWay?** UserWay is a website accessibility solution that aims to help businesses comply with accessibility standards and guidelines, such as the Web Content Accessibility Guidelines (WCAG). Some of the best attributes of UserWay for accessibility include: + Ease of use: UserWay's accessibility widget is easy to install and use, with a simple and intuitive interface that allows users to easily access and customize the accessibility features on their website. + Comprehensive coverage: UserWay's accessibility widget covers a wide range of accessibility issues, including contrast, font size, keyboard accessibility, and more, ensuring that users with disabilities can access and use the website effectively. + Customization options: UserWay's widget allows users to customize the appearance and functionality of the accessibility features, such as the font size and color scheme, to meet the needs of their specific audience. + Continuous improvement: UserWay is constantly updating and improving their accessibility widget to ensure that it meets the latest accessibility standards and guidelines. UserWay is a valuable tool for businesses looking to improve the accessibility of their website and make it more user-friendly for users with disabilities. **What do you dislike about UserWay?** Dependence on the widget: While UserWay's widget can help improve the accessibility of a website, it is not a complete solution. Businesses still need to ensure that their website is fully accessible and compliant with relevant standards and guidelines, even if they are using the widget. **What problems is UserWay solving and how is that benefiting you?** The problem that UserWay solves is the lack of accessibility for users with disabilities on many websites. Websites that are not accessible can be difficult or impossible for users with disabilities to use, which can lead to a poor user experience and potentially exclude them from accessing important information or services. By providing an easy-to-use solution that helps businesses improve the accessibility of their website, UserWay helps to address this problem and make the web more inclusive for all users. **Official Response from Rodrigo Asai:** > Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! ### 25. Great Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Darshan K. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2023 **What do you like best about UserWay?** I used UserWay to make my website more accessible to people with disabilities. It was easy to install and customize with their widget. UserWay also helped me scan and monitor my website for any accessibility issues. I’m very happy with UserWay and would recommend it to anyone who wants to improve their web accessibility.👍 **What do you dislike about UserWay?** I haven't find any downsides; everything is working as expected! **What problems is UserWay solving and how is that benefiting you?** UserWay is solving the problem of web accessibility for people with disabilities. It helps me make my website more user-friendly and compliant with WCAG and ADA standards. UserWay also protects me from potential lawsuits that could arise from accessibility violations. UserWay benefits me by saving me time, money and hassle.😊 **Official Response from Rodrigo Asai:** > Thank you so much for leaving a 5 star review for our accessibility solution! We are so glad to hear your feedback and that you want to recommend us to others. Your support means a lot to us and we really appreciate it. ### 26. Easy to Settup and Manage **Rating:** 5.0/5.0 stars **Reviewed by:** Jason J. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2022 **What do you like best about UserWay?** Settup is very minimal, and runs by itself. No updates, no hastle, and easy support if you have questions. **What do you dislike about UserWay?** For a digital product, I wish the yearly fee was alittle reduced, but with our agency account, our site gets support for free which is nice offering. **What problems is UserWay solving and how is that benefiting you?** ADA Compliance, and accessibility tools **Official Response from Rodrigo Asai:** > Thanks so much for sharing your experience with us. We hope to see you again soon. ### 27. A Game-Changer for Accessibility! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2023 **What do you like best about UserWay?** I love UserWay because it's super easy to use and makes my website accessible to everyone. It also keeps my site compliant with important standards like ADA and WCAG. Plus, their customer support is great. It's all about inclusivity, and that's what I really like about it. **What do you dislike about UserWay?** 'm thrilled with UserWay. It surpasses my expectations, making my website accessible and compliant seamlessly. **What problems is UserWay solving and how is that benefiting you?** UserWay solves the challenge of making my website accessible to everyone, including individuals with disabilities. **Official Response from Rodrigo Asai:** > Thank you for sharing your positive experience with UserWay! We're glad to hear that our platform has surpassed your expectations and is seamlessly making your website accessible and compliant. We appreciate your support! ### 28. Great sidekick for ADA user! **Rating:** 5.0/5.0 stars **Reviewed by:** Mel C. | Enterprise (> 1000 emp.) **Reviewed Date:** September 21, 2023 **What do you like best about UserWay?** Ease of installation and integration, responsive and great customer support, great GUI, ease of use, and great tool for website and ADA user. **What do you dislike about UserWay?** Limited control when using mini widget. It would be great if in the near future, this could be customized. **What problems is UserWay solving and how is that benefiting you?** ADA compliance, reporting WCAG Violations, and report on accessibility issues. **Official Response from Rodrigo Asai:** > We appreciate your feedback! We'll look into customization options for the mini widget in the future. If you have more suggestions or questions, feel free to let us know. Thank you! ### 29. Best Web Accessibility Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about UserWay?** Easy installation, dashboard navigation and great customer support. **What do you dislike about UserWay?** Pricing a little bit higher than expected for Pro version. **What problems is UserWay solving and how is that benefiting you?** It's fully cover the customer accessibility scope of functions upon navigating the website. **Official Response from Rodrigo Asai:** > Thank you for your positive review of our Widget! We're glad you find our service easy to install, with a user-friendly dashboard and great customer support. We appreciate your feedback on pricing for the Pro version and are committed to providing value. If you have further suggestions, feel free to reach out. Thank you for choosing UserWay! ### 30. Best customer service! Awesome, customizable widget too. **Rating:** 5.0/5.0 stars **Reviewed by:** Nurul Hana M. | Product Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2023 **What do you like best about UserWay?** My best experience was contacting the Customer Service over text. I have anxiety about phone calls and was worried that I might get stuck in an endless hold, but I was so relieved to see there was a text chat support, and a real person was on the line and responded right away. **What do you dislike about UserWay?** No complaints! Honestly, I thought I was having a lousy time accessing my account, but I was checking the wrong email account! **What problems is UserWay solving and how is that benefiting you?** UserWay offers many options for our clients who have various disabilities to access our website. We have a lot of clients who are dyslexic or vision-impaired and UserWay has the perfect tools to accomodate! **Official Response from Rodrigo Asai:** > Thank you so much for taking the time to leave us a 5-star review! We are so pleased that you enjoyed our support and we appreciate your feedback. ### 31. Technical Issues **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2023 **What do you like best about UserWay?** It fixes most issues on its own. It is easy to use. **What do you dislike about UserWay?** You need an extension to get an real accessbile score. **What problems is UserWay solving and how is that benefiting you?** Helping become compliance. **Official Response from Rodrigo Asai:** > We're glad to hear that UserWay is fixing most issues for you and that you find it easy to use. We appreciate your feedback about the need for an extension for a real accessible score. Thank you for using UserWay to help with compliance. ### 32. Good services and support **Rating:** 4.5/5.0 stars **Reviewed by:** Alberto M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2023 **What do you like best about UserWay?** It's very simple to install and use. They also have a good support team, I had a problem with the installation script, and they helped me fast. **What do you dislike about UserWay?** Althoug the service is good, I think is a bit expensive. **What problems is UserWay solving and how is that benefiting you?** It makes accesiblity issues a game, because in an easy integration solves everything **Official Response from Rodrigo Asai:** > Thank you so much for leaving us a review! We are thrilled to hear that you had a great experience with us. ### 33. Easy compliance for a complicated law **Rating:** 5.0/5.0 stars **Reviewed by:** Jennai P. | Senior Photographer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2022 **What do you like best about UserWay?** With the ADA rules and regulations being in place but no clear steps for success, it isn't easy to ensure your website is compliant. Not only is it the right thing to do, but it can cost big time in court costs and judgments if you are sued for non-compliance. This is where UserWay came in like gangbusters! So easy to use! I had their plugin up and running in under 5 minutes. I especially like that they immediately let me know when there is an update. I have better peace of mind now, knowing I'm covered and those with challenges aren't excluded from my website! **What do you dislike about UserWay?** I want the solution to be a bit more affordable. It can be daunting paying for this for more than one website. Most people only have one site, so they likely won't have that issue. **What problems is UserWay solving and how is that benefiting you?** Userway solves the issue of making my website ADA compatible. It's actually a load off of my mind knowing that I'm protected from lawsuits stemming from not being ADA compliant! **Official Response from Rodrigo Asai:** > Thank you so much for taking the time to leave us a 5-star review, ### 34. Thank you for creating this so I didn't have to! **Rating:** 5.0/5.0 stars **Reviewed by:** marcy A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2023 **What do you like best about UserWay?** Absolutely everything. As a web developer, it's such a great tool to have in my toolbelt. It's a perfect all-in-one solution that has all of the minute details covered, saving me time and, honestly, annoyance. This allows me to focus on the client's primary needs for their site without worrying about whether or not I missed an important accessibility step. On top of that, the widget is such a neutral design that I don't have to worry about how it will integrate with the site's design. Overall great product. **What do you dislike about UserWay?** There's really nothing bad I have to say. Even the customer service is great. **What problems is UserWay solving and how is that benefiting you?** Userway takes the guesswork out of complete and robust ADA compliance for the web. It's so nice to know I can just trust Userway and focus on the rest of the website. **Official Response from Rodrigo Asai:** > Thank you so much for leaving a 5-star review! We really appreciate your feedback as a web developer, and it's great to hear your perspective. We strive to make sure our customers have the best experience possible, and your review helps us to do that. ### 35. Easy to install, configure and does the job well. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2023 **What do you like best about UserWay?** UserWay is easy to configure and gets you up and running in 5 minutes. To get all the peace of mind of being compliant with the latest Accessibility laws, this is the best plug-in out there. It gives you all the accessibility tools that your Wordpress site needs at a fraction of the cost of other solutions. **What do you dislike about UserWay?** There is nothing I dislike about UserWay as this Wordpress plugin does the job well at a fraction of the cost of other solutions offered by Accessibility companies. **What problems is UserWay solving and how is that benefiting you?** UserWay allows my web sites to be fully compliant when it comes to Accessibility issues. Thanks to UserWay I don't need to hire an outside company to tweak my pages one by one. **Official Response from Rodrigo Asai:** > Thank you so much for leaving us an amazing review! We truly appreciate your feedback and are thrilled to hear that you're happy with our solution. We're glad to know that you found our solution efficient and easy to integrate into your website. We strive to make the integration process as seamless as possible, and we're happy to hear that it was a smooth experience for you. ### 36. I recommend Userway for making websites accessible **Rating:** 5.0/5.0 stars **Reviewed by:** אטי . | Graphic Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2023 **What do you like best about UserWay?** High level of accessibility and excellent service **What do you dislike about UserWay?** I have no negative reviews about UserWay **What problems is UserWay solving and how is that benefiting you?** Accessing websites I build **Official Response from Rodrigo Asai:** > Thank you for the 5-star rating! We appreciate your support. ⭐⭐⭐⭐⭐ ### 37. Easy to Use - Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2023 **What do you like best about UserWay?** I find it very easy to use and the support team is quick to respond with questions and solutions. **What do you dislike about UserWay?** I think it can potentially be cost prohibitive for smaller companies, but well worth the investment. **What problems is UserWay solving and how is that benefiting you?** Providing our customers with tools to help them navigate out website with ease. **Official Response from Rodrigo Asai:** > We're truly grateful for your 5-star rating! Thank you for choosing us. ⭐⭐⭐⭐⭐ ### 38. A great solution for our clients **Rating:** 5.0/5.0 stars **Reviewed by:** Bill S. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2021 **What do you like best about UserWay?** We are able to add the accessibility widget within 5 minutes, and then manage it from our dashboard without needing to go back into the clients' sites. We also like the quick and thorough help from their customer support when we have questions. **What do you dislike about UserWay?** The "manage" option seems to be either available for us OR for the client, not both. Allowing clients a limited amount of "DIY" customization could be a good idea, although in practice, this isn't much of a limitation. **Recommendations to others considering UserWay:** If you are setting it up for clients as well as yourself, contact UserWay to become an agency partner, so you can manage your clients' setup from your own dashboard. **What problems is UserWay solving and how is that benefiting you?** Making client websites more accessible for those who need such assistance. Seems to address some legal requirements as well, but I'm not an attorney. So those assist our clients -- and it allows us to easily offer the service, which strengthens our perceived level of service. **Official Response from Rodrigo Asai:** > We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. ### 39. A standard part of every website we do **Rating:** 5.0/5.0 stars **Reviewed by:** William S. | Website developer, partner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2022 **What do you like best about UserWay?** Their customer service is great, but as for the product, it takes us just 5 minutes to add to a new website, and after that, we can manage it from our UserWay dashboard, without the need to log in to the client website. Once set up, it makes the site more accessibile for those who need changes to site so they can better use it. **What do you dislike about UserWay?** For smaller, lower traffic sites, it would be good to have a lower entry point for the "AI" option. It would also be useful to have a separate login for clients who wish to make their own changes to things like the color or position of the widget. **What problems is UserWay solving and how is that benefiting you?** It lets our client have the same solution for their visitors with disabilities as is used by a large number of government, educational, and commercial entities, and those visitors are better able to use the websites. **Official Response from Rodrigo Asai:** > Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! ### 40. website accessibility made simple **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth T. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2023 **What do you like best about UserWay?** It was so easy to sign up and activate the widget for our websites. **What do you dislike about UserWay?** Nothing so far, all of the feedback has been positive. **What problems is UserWay solving and how is that benefiting you?** Website accessibility across many sites our business has. **Official Response from Rodrigo Asai:** > That's fantastic to hear! We greatly appreciate your positive review. If you ever have any more feedback, questions, or suggestions in the future, please don't hesitate to reach out. Your satisfaction is our priority. Thank you for your support! ### 41. Great for my clients (and easy to set up!) **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2021 **What do you like best about UserWay?** Very easy to set up. I am a web developer, and we often have clients looking for ADA accessibility, so this is a great solution. Clients like the free and paid versions. It is very easy to set up, great product, good support. **What do you dislike about UserWay?** I wish the paid version were not so expensive. We have many clients that would purchase it if the price was lower. We wish they could offer a service to fix our websites that aren't 100% compliant. **Recommendations to others considering UserWay:** A great solution to solve your ADA compliance worries and issues. **What problems is UserWay solving and how is that benefiting you?** We are helping our clients to be ADA compliant with their websites. We have been able to help our clients alleviate their worries. This has been a great solution to customer's concerns about ADA. **Official Response from Rodrigo Asai:** > Thank you so much for your 5 star review! We are thrilled to hear that you are happy with our solutions. Your feedback is invaluable to us, and we are grateful for your support. ### 42. Great Customer Service and User Experience **Rating:** 5.0/5.0 stars **Reviewed by:** addison t. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2023 **What do you like best about UserWay?** I like that their customer service is superior and that the website is very user-friendly. I believe that this is one of the best if not the best accessibility program out there. **What do you dislike about UserWay?** I don't believe that I have had any downsides that have risen when working with userway. They are a great program and the only thing I would say is that it could be slightly more affordable. **What problems is UserWay solving and how is that benefiting you?** Userway is making our clothing website for children more accessible to various users who may have trouble getting around our website. I believe that it is important to have. **Official Response from Rodrigo Asai:** > We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community ### 43. Easy to use tool with great support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about UserWay?** UserWay is a great tool, as it is very user-friendly, and installation takes a couple of minutes. The main dashboard provides you with your site's compliance %, and you can also download a very detailed report that outlines all issues that the widget resolved. The UserWay Support team is also fantastic and goes over and above always to ensure all issues/ questions are resolved. **What do you dislike about UserWay?** At times, the dashboard can have bugs where the information is not displayed correctly, and reports are difficult to export. **What problems is UserWay solving and how is that benefiting you?** Installing UserWay on our client's sites ensures that they are ADA/ AODA compliant. **Official Response from Rodrigo Asai:** > Thank you for the 5-star review! We're thrilled to hear that you're satisfied with our support. Your feedback is invaluable. Our team is actively working on improving the report and interface. We appreciate your support! ### 44. Excellent Service and Excellent Customer care **Rating:** 5.0/5.0 stars **Reviewed by:** Chris N. | Managing Partner and Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2023 **What do you like best about UserWay?** I work in real estate and own a small business. I was alerted to the risk of lawsuits under the ADA by my manager. I immediately signed up for the services provided by UserWay and i am very happy with what they provided, especially the analytics and data I can see in the user dashboard. I wouldn't want someone taking advantage of my lack of offering more accessibility on my small business website. When I had to close the business and shut down the website, they were responsive in that I had just paid for a year of service up front. I requested a pro-rated refund and they offered it with no questions asked. That was much appreciated. **What do you dislike about UserWay?** The only downside is needing the service to protect against lawsuits, but I am happy that the service exists to help people with legitimate needs. **What problems is UserWay solving and how is that benefiting you?** I can rest assured I am offering additional accessibility services for people who need them to access and use my website. **Official Response from Rodrigo Asai:** > We are incredibly grateful that you took the time out to leave us a 5-Star review ### 45. The best accessibility widget **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Program Development | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about UserWay?** very easy to add to the sites with easy interface to make modifications to fit to our websites. **What do you dislike about UserWay?** there are too many settings. I would love to have less settings I need to go over for each site. **What problems is UserWay solving and how is that benefiting you?** userway solving the accessibility issues. making my life easy. **Official Response from Rodrigo Asai:** > We're overjoyed to see your 5-star review! Your satisfaction is our top priority. Rest assured, we're hard at work on improvements to our interface to make your experience even better. Thank you for your valuable feedback and for choosing our services. ### 46. Quick Assistance **Rating:** 4.5/5.0 stars **Reviewed by:** Morgan W. | Assistant Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2022 **What do you like best about UserWay?** Online chat helped answer questions and quickly mitigate a problem I had with my account. I also really like that they can scan the website for accessibility and make a lot of the changes themselves, along with the information about the problems they are not able to fix. I like the widget on the website, too, it seems very user-friendly and has many accessibility features. I think there are a lot of great features. Creating an account was easy. Submitting payment was easy. **What do you dislike about UserWay?** It is challenging to figure out how to fix things found in their scan that require a manual fix. I have difficulty knowing where the error was found on a page/needs to be fixed. I am struggling to figure out in Wix how to edit and view the html. I would like to know more about accessbility requirements in general and can't find that on their site, at least from within my signed in account. I also had a problem adding an account user; when I did that, the AI option we purchased did not show up for that user. I am a little bummed that some of the features are only available at even more of a cost after purchasing the annual subscription, some of them seem like they would help us a lot but we're a small company. I'm annoyed that this online feedback offers $50, but doesn't eve reach the $50 point no matter what I add to the review. I'm not sure what I'm missing and not sure how to figure it out. A waste of time, so I'm just not submitting the review after all, makes me mad. **What problems is UserWay solving and how is that benefiting you?** I had an issue with the person purchasing the UserWay account accidentally mistyping the site name when purchasing; then, I couldn't find a way to fix it. I chatted online with the assistance team, and they switched the account within minutes. Overall, UserWay is doing a great job solving the problems of online accessibility. It has many features to implement to create a more accessible site. Our dance program aims to be a fully accessible company in person and online, so UserWay is an obvious way to get us closer to that goal. I like the option for alt text. We haven't purchased this feature, but it is excellent that UserWay addresses all aspects of online accessibility in one place. **Official Response from Rodrigo Asai:** > Hi Morgan, thank you so much for taking the time to leave us feedback. Thank you for all the information shared, you can be sure that we will share all the information with our team to always improve our services. ### 47. Superb AI Remediation **Rating:** 5.0/5.0 stars **Reviewed by:** Marco C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2023 **What do you like best about UserWay?** The subscription service is where it's best. Utilizing the scan tools allows you to see ADA violations. The best part of Userway is the remediation tool that fixes almost all of the violations, if not all. **What do you dislike about UserWay?** I do think they need to improve on cost. Some of the add on can be costly for small companies utilizing ADA websites. I found the rescan a valuable tool, but it was not accessible after use. **What problems is UserWay solving and how is that benefiting you?** ADA tool allows impaired users to view the municipal website we provide services for. I think the advancement in the screen reader will be beneficial to the impaired demographic **Official Response from Rodrigo Asai:** > Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! And I'm going to pass your feedback about the prices to our team. ### 48. Easy Web Accessibility Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2023 **What do you like best about UserWay?** What I like best about UserWay is how user-friendly it is. It makes web accessibility a breeze, even for someone with limited technical skills. **What do you dislike about UserWay?** I don't have any dislikes about UserWay. **What problems is UserWay solving and how is that benefiting you?** UserWay is solving web accessibility issues, benefiting me by making my and my client's website more inclusive for all users. **Official Response from Rodrigo Asai:** > We're thrilled to hear that you find UserWay user-friendly and effective for web accessibility! ### 49. Great product and awesome support! **Rating:** 5.0/5.0 stars **Reviewed by:** CrazyJoe S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about UserWay?** Userway was easy to install and use. The live chat support is quick and knowdgeable. 10/10 recommend! **What do you dislike about UserWay?** I would be interested in more blog posts specific to fashion retail in regards to ADA compliance. **What problems is UserWay solving and how is that benefiting you?** My shopify site was far from ADA compliant. USERWAY fixed that quick fast and easy! **Official Response from Rodrigo Asai:** > Thank you for the fantastic 5-star review! We appreciate your support. We will pass your feedback to our marketing team, who manages our blog. ### 50. Rodrigo for the Win! **Rating:** 5.0/5.0 stars **Reviewed by:** Russell C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2023 **What do you like best about UserWay?** Rodrigo has gone beyond what I would have expected him to do. I initially reached out since my accessibility statement was not populating on my website, a user error. He walked me through everything AND asked if I would like for him to add it to my widget as well. I also realized that my trial period was up and I was on a free plan! Needless to say, I now upgraded to the pro plan. Thanks again for going above and beyond!I love the fact that I will be compliant and that using UserWay will also assist with my SEO algorithms with google! **What do you dislike about UserWay?** No downsides that I can think of at this time. **What problems is UserWay solving and how is that benefiting you?** It's keeping us ADA compliant and allowing those that need ADA accessibility features can now shop on our website. **Official Response from Rodrigo Asai:** > We are so thankful for your 5-star review! Your kind words mean a lot to us, and I'm very happy to hear about your experience during our chat support. ## UserWay Discussions - [What is UserWay used for?](https://www.g2.com/discussions/what-is-userway-used-for) - 1 comment - [View UserWay pricing details and edition comparison](https://www.g2.com/products/userway/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-09+05%3A15%3A59+-0500&secure%5Bsession_id%5D=c7421c7c-6e66-4458-8997-84451452b8bd&secure%5Btoken%5D=4e53d1dd4f73cdccb3a7155cd3b7184bc0bda1ff652de3ad0058ff8dd7f58aa9&format=llm_user) ## UserWay Integrations - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Squarespace](https://www.g2.com/products/squarespace/reviews) - [WebSite X5](https://www.g2.com/products/website-x5/reviews) ## UserWay Features **Monitoring** - Digital Media Monitoring - Compliance Monitoring - Social Media Monitoring **Monitoring** - Compliance Monitoring - Real-Time Monitoring - Dynamic Crawling - Task Management **Support** - Recommendations - Progress Tracking **Document Accessibility - Media & Document Accessibility** - OCR - Remediation - Accessibility **Administration** - User, Role, and Access Management - Policies and Controls - Security - Reporting **Reporting** - Prioritization - Site Comparison **Reporting** - Page Reports - Broken Link Checker **Media Accessibility - Media & Document Accessibility** - Audio Description - Transcription **Standards** - Brand Design Consistency - SEO Standards - Internationalization - Web Accessibility **Automation** - Automated Testing - Automated Scan **Functionality** - Individual Page Auditing - Quality Assurance Dashboard - Integration **Media Accessibility & Document Accessibility - Media & Document Accessibility** - Compliance **Functionality** - Automated Regression Testing - Customizable Testing Tools - Multi-User Testing - Filtering - Overlay Engine **Generative AI** - AI Text-to-Speech **Agentic AI - Digital Governance** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Automation & AI - Media & Document Accessibility** - Automation **Generative AI** - AI Text-to-Speech **Agentic AI - Digital Accessibility Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Agentic AI - Digital Accessibility Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance ## Top UserWay Alternatives - [accessiBe](https://www.g2.com/products/accessibe/reviews) - 4.7/5.0 (1,405 reviews) - [Silktide](https://www.g2.com/products/silktide/reviews) - 4.8/5.0 (283 reviews) - [AudioEye](https://www.g2.com/products/audioeye/reviews) - 4.7/5.0 (237 reviews)