UserTesting Reviews & Product Details

The most helpful tools I have found for UserTesting are the different types of tests available. There are moderated/unmoderated/etc. It is easy to use and implement. Review collected by and hosted on G2.com.

What I dislike about UserTesting is the notes section for the videos. It's a small area and feel it could be improved for my needs. Review collected by and hosted on G2.com.

It makes it super easy to get feedback asynchronously for specific groups of people. It's great for testing things quickly and getting a "gut check" on certain projects. The customer support is also really helpful, I love that I can chat them basically any time and they always get back to me quickly. Review collected by and hosted on G2.com.

I find the quality of participants can vary, and I also question how many testers they actually have. I notice that some testers often repeat across our different brands. Review collected by and hosted on G2.com.

User testing has provided a platform to generate a better understanding for both our product and marketing team. UT's immense stock of viable participants has opened up testing for us and sped up our processes. With a wonderful, supportive community, it truly is a platform that no UXer should be without. Review collected by and hosted on G2.com.

It can be cost-prohibitive for individual contributors. It's something you may have to lobby for at your organization, but the sales team is great and can help in that regard. Review collected by and hosted on G2.com.

It's fast and the video-on nature of it ensures quality. The team is able to conduct tests very quickly (same day or overnight usually) to get feedback to teams on anything from UI to marketing assets in an agile way. Review collected by and hosted on G2.com.

Some capabilities could be improved in terms of offering more complex question logic. Also they are improving the analysis capabilities but still could use improvement in how it helps make synthesis quicker/easier and exporting results (still some manual work involved with copy/paste). Review collected by and hosted on G2.com.

It helps conducting research super easy and quick especially when using their panel to recruit. I also appreciate all the new features constantly being added. Review collected by and hosted on G2.com.

If it had more integrations, that’d be great Review collected by and hosted on G2.com.

We have been able to easily access very niche users through user testing with screener questions and participant demographic filters. For most tests, we can get all the participants we need in less than 12 hours and often times quicker than that. UserTesting has streamlined our process beyond what we could have imagined before! UserTesting has also been very active in the research they do on their own platform, which has been very encouraging to be a part of. Review collected by and hosted on G2.com.

Some of the features and functionality for quantitative analysis are still pretty lacking. I know they are currently merging with UserZoom that should bring more robust quantitative features though. My only other dislike would be the clunkiness of their highlight reel creation. The flow of creating the reels could be much smoother than it is currently. Review collected by and hosted on G2.com.

UserTesting.com is a very handy tool for quickly achieving valuable results. If you have the skills to build your own digital prototypes, you'll get insights in minutes to help you launch better products. Moreover, whenever I encountered an issue during a session, their support was prompt. Review collected by and hosted on G2.com.

No comments on the tool features, but the price is the only downside. Review collected by and hosted on G2.com.

As a UX Researcher, UserTesting.com is the tool that has resolved many common research issues and barriers. As I onboard new users to my companies platform I am often asked if they will be able to find their specific demographic, what will happen if a respondent is not satisfactory, can they share videos with clients, how they recieve a transcript of their session and more. New users are often surprised by how many of their concerns have long been addressed by UserTesting.com's offerings.

I also believe UserTesting has te best recruitment options I am aware of. The rating system implemented incentivizes users to put effort into their responses. As a result the thoroughness of response is unmatched by other testing tools. Because of the large testing base, recruitment is completed in an extremely quick amount of time. I have seen recruitment done within an hour for the most general demographic groups. Review collected by and hosted on G2.com.

Although all of my thoughts on UserTesting.com are generally positive, in the past there have been a few aspects of the user interface that could use tweaking. One example was the ability to add users that will recieve invite's to moderated sessions after the study has already eben launched. This may have been updated already but there were time in the past when I would launch a study then need to add in clients or colleagues to recieve the automated calendar invites. I could not find a way then had to invite some people to some sesssions manually which became very confused. These instances are rare and in many cases are quickly resolved in platform updates! Review collected by and hosted on G2.com.

great source of recruiting customers across different demographics Review collected by and hosted on G2.com.

I wish there were more options to configure recruiting criteria - I work in a somewhat niche domain and the participant requirements can be quite particular Review collected by and hosted on G2.com.

In my role, I'm responsible for improving digital communications channels and messages on a global scale so I need to understand various regions, nations, cultures, etc. UserTesting has an excellent pool of people I can conduct user tests, research, polls, etc. on a global scale with specific demographics I need to truly impact the customer base when it comes to CSAT scores and brand loyalty. It's the most indispensable tool I have in my arsenal to ensure research-based design is at the forefront. Review collected by and hosted on G2.com.

There's not much to dislike. They are continuously improving their interface and they listen for improvement requests or new features and genuinely care. The most difficult thing is getting companies I've worked for in the past to accept the ROI on the higher cost required. After 2 different companies, my current employer already uses them extensively in different departments so this is certainly a consideration. Review collected by and hosted on G2.com.