UserTesting Reviews & Product Details

UserTesting is by far the fastest way to conduct unmoderated testing with live participants. They have a growing list of functionality that is desirable in a product (survey, moderated, unmoderated, first click, etc. etc.). The customer success managers are responsive and attentive. Review collected by and hosted on G2.com.

The quality of the participant pool is not great. Often, participants are not truly eligible for the study they have screened into. Additionally, I dislike that I am unable to see user names in the new survey functionality. Additionally, it's difficult to recruit on UT for any group beyond general market (specific banking customers, commercial customers, private client, small business). I would also appreciate the functionality to double-screen before a participant is deemed eligible to participate in a study, similar to UserInterviews. I find that increases the quality of respondents and weeds out those who are untruthful on screeners.

While UT has all functionality you'd want (surveys, moderated, unmoderated, etc.) it seems that they continue to just add more new products to their roadmap before fine tuning the existing products. For example, in the unmoderated features, there is no way to randomly present more than 2 different prototypes. You can only counter balance with two.

Overall, it seems as though UT has focused on mergers and acquisitions and diversification of products, and in that time their competitors (UserInterviews, MeasuringU, Dovetail, etc.) have eclipsed them in quality because their competitors focus on a single product (moderated interviews, for example with UserInterviews) and become best in class for that specific product. Review collected by and hosted on G2.com.

good test or survey to earn some good income Review collected by and hosted on G2.com.

survey is avaliable for very less time u have to be active Review collected by and hosted on G2.com.

UserTesting has a large amount of participants, my tests get filled very easily; I can save templates and pin tests. Review collected by and hosted on G2.com.

Hard to maintain favourtite network and custom network as we need to send a invite to participants to join the saved network but they technically already in th network. Review collected by and hosted on G2.com.

User Testing offers a quck and covenient way to recruit non-users for unmoderated tests from their panel. The size and diversity of the panel allows to get responses within hours instead of days. The platform is user fliendly and test builder is robust, supporting a variety of research study types and integrations.

Sometimes the quality of feedback some users provide can be low, but luckaly User Testing offers to replace any session that wasn't useful with another one free of chanrge, and this action is only a button away.

Overall, UserTesting streamlines the process of running user tests and makes it efficient. Review collected by and hosted on G2.com.

While UserTesting is an excellent tool for recruitment speed, the pricing is quite high. It's one of the more expensive options out there and the subscription caps the number of seats. This limits the scalability for growing teams or when trying to democratize research to other departments. This became a challenge as our team expanded, and it wasn’t cost-effective. Review collected by and hosted on G2.com.

It's so easy to draft up and launch tests, and insights come in so quickly! Their templates are super useful and their Support staff is always there if you have a question. I'm also obsessed with the Highlight reel creator - it's insanely easy to make clips and piece together videos for hard-hitting insight reels to share with the team with the simple copy/paste of a hyperlink. Plus, we love the Live Convos feature - these are practically on demand 1:1 user interviews. Can't say enough good things about the platform - don't know what I'd do as a researcher without UT.com! Review collected by and hosted on G2.com.

Recently I've needed to test cross-devices (pushing a user desktop to app, for example) which isn't supported yet in Unmoderated testing. I also think the Transcription could be improved a bit. Review collected by and hosted on G2.com.

I like the following functionalities the best:

- ability to source a large spectrum of target audiences even very niche ones

- sentiment analysis

- insights optimization and getting reliable insights

- click heat maps (LOVE LOVE LOVE this feature!) Review collected by and hosted on G2.com.

to be honest, there are very few things to dislike about usertesting. its really efficient with reliable participant sourcing and the insights the platform develops make things for user experience researchers much much easier! I love everything about this platform! Review collected by and hosted on G2.com.

I like how easy it is to find the right participants and conduct various methodology tests with UserTesting. Their analysis tool is best in the business and is an intuitive and easy tool for researchers to do studies. The highlight reels integrate well with figjam presentations. Customer support along with being able to talk to the UserTesting researchers has been very helpful. Review collected by and hosted on G2.com.

I'd like for some analysis data points to be more accurate and drill deeper into insights. The intention paths to be more detailed. I want to be able to test 3 or 4 options and not just 2 with balance comparison. Review collected by and hosted on G2.com.

Easy access to panel of contributors across different roles and industry as well as spread across the world. There are multiple templates and easy to implement approaches for multi-research methods. There are always new additions and that's super helpful to plan knowing you can rely on UT platform. Their customer support is excellent. Review collected by and hosted on G2.com.

Quality of contributors on UserTesting is decreasing by the day. There are some aggressive contributors who feel entitled to incentive only because they show up and not provide any meaningful feedback. The quality needs major reboot. Review collected by and hosted on G2.com.

The recordings, Metrics tab, the research environment. I appreciate Aiyesha and Tom they are really helpful and super knowledgeable. Review collected by and hosted on G2.com.

• The workaround of embedding a survey link in a short test is creating a poor user experience and impacting feedback quality.

• Users are encountering difficulties opening external links and navigating back to the survey questions.

Suggestion:

• Microsoft Forms handles this very effectively by allowing images to be displayed directly alongside the relevant question.

• Please view this survey: https://forms.office.com/r/0GMD3T3VZj

Issue: We are currently working on adding the Jackpot City casino branding to the custom network on the UserTesting platform. However, we are encountering an issue with the suggested dimensions. The logo is appearing very small and is hardly visible. Could you please provide us with the specific design specifications (e.g., recommended dimensions, file format, maximum file size) that we should be using to ensure the Jackpot City logo displays correctly and is clearly visible on the platform?

Suggestion 1: Feature Request: Text Formatting in Surveys

• Could you please consider implementing text formatting capabilities within the survey creation tool?

• Here is the link to the formatting shortcuts: https://help.usertesting.com/hc/en-us/articles/11880445709341-Shortcuts-for-formatting-text

• We believe that the ability to format text (e.g., bolding, italics, bullet points) in survey questions and instructions would significantly improve the clarity and readability for testers.

• This would help them focus on the key objectives of each question and make the survey less overwhelming, as currently large blocks of text can be difficult to digest.

• Implementing these formatting shortcuts would enhance the overall testing experience and likely lead to more focused and accurate feedback.

• Below is an example of what the question looks like without formatting.

Creating Highlight reels is soo time consuming and the platform is sooo slow. Review collected by and hosted on G2.com.

The quality of the topics and their relevance to market trends and growth are the main reasons I attend. The webinars are also tailored to the market I work in as a product designer, making them a valuable opportunity to deepen my understanding of the health industry and expand my knowledge. Review collected by and hosted on G2.com.

Some of the testing structures have a curvier learn than the others but overall after playing around they click and are usable Review collected by and hosted on G2.com.