--- title: Userlane Reviews meta_title: 'Userlane Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 81 reviews by the users' company size, role or industry to find out how Userlane works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 81 scale: '5' date_modified: '2026-07-13' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Userlane Reviews **Vendor:** Userlane **Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) **Average Rating:** 4.7/5.0 **Total Reviews:** 81 ## About Userlane Userlane helps healthcare, financial services, manufacturing, and pharma organizations see where software and AI create friction, get the right help to people inside every application, and prove the impact. The platform delivers two integrated capabilities: Application Intelligence for analytics and decisions, and Contextual Assistance for in-app help and automation. Application Intelligence shows how work actually happens across the software estate. It maps which applications and AI services people actually use, scores each one by adoption, engagement, and task success, and rolls up the results into a prioritized view of where to invest, where to cut, and where to act. Contextual Assistance connects people to the right help inside any application. In-app assistance, workflow automation, field-level validation, and change communications reach people in the flow of work, not in a training session or an email they never open. Business teams create and update content without IT involvement. The same intelligence extends to AI tools. Userlane shows which AI services are deployed across the organization, who uses them, and whether they deliver value. The result: employees spend more time getting things done and less time in training. Data quality improves in compliance-critical workflows. IT teams spend less time on repetitive support requests. Unused licenses get reclaimed. And when the board asks whether software and AI investments are working, there is a dashboard with the answer. Userlane is independent, vendor-neutral, and built for environments where compliance, audit trails, and data residency matter. The platform deploys without a heavy IT project, so teams see results in weeks rather than months. ## Userlane Pros & Cons **What users like:** - Users value the **ease of creating guides and tooltips** , enhancing their onboarding experience with Userlane. (9 reviews) - Users love the **easy creation** of guides and tool tips with Userlane, enhancing onboarding efficiency and effectiveness. (4 reviews) - Users find Userlane's **easy setup** crucial for creating guides and improving user onboarding effortlessly. (3 reviews) - Users appreciate the **ease of creating guides** and the robust features that enhance user understanding and engagement. (3 reviews) - Users appreciate the **intuitive interface** of Userlane, making guide creation and user onboarding effortless and effective. (3 reviews) - Customer Support (2 reviews) - Time-saving (2 reviews) - Analytics (1 reviews) - Customization (1 reviews) - Dashboard Usability (1 reviews) **What users dislike:** - Users report **interface bugs** in Userlane that restrict functionality and hinder user independence, hoping for quick resolution. (2 reviews) - Users find **missing simple functions** and buggy interfaces hinder independence from customer support in Userlane. (2 reviews) - Users find the **missing features** limiting, often resorting to complex workarounds for basic functionalities. (2 reviews) - Users note the **missing functionality** in Userlane, requiring tricky workarounds for simple tasks and lacking feedback features. (2 reviews) - Users experience **interface bugs** that hinder independence and limit functionality, affecting overall user experience. (2 reviews) - Account Accessibility (1 reviews) - Cluttered Interface (1 reviews) - Editor Issues (1 reviews) - Learning Curve (1 reviews) - Manual Maintenance (1 reviews) ## Userlane Reviews ### 1. Awesome and fun! **Rating:** 4.5/5.0 stars **Reviewed by:** Dolores R. | Global Intranet Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Userlane?** Announcement feature with page segments capabilities Userlane guides **What do you dislike about Userlane?** Announcement analytics report and date filters. **What problems is Userlane solving and how is that benefiting you?** Knowledge sharing and improved user customer experience within our portal. **Official Response from Florian Geiger:** > Hi Dolores, Thank you for your review and feedback! We have been working hard on our analytics, and we are aiming to enhance them even further across different areas to allow more holistic insights. Regarding your feedback in particular, it would be great if you could share your thoughts with us so we can ensure our Product Management is aware of these needs. Ideally, either get in touch with your Customer Success Manager or myself directly and we'd be happy to pick this up from there! Thank you! Florian Geiger Head of Customer Success Userlane ### 2. A good interactive solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Userlane?** Userlane is compatible with just about all systems. The customer support is very nice and dedicated. **What do you dislike about Userlane?** We had difficulties with the implementation at the beginning, but with the good help from Userlane we were able to solve the problem. **What problems is Userlane solving and how is that benefiting you?** It hopefully takes away a lot of requests from customers. It reduces our volume which would have to be used for training and onboarding. **Official Response from Itamar Freiman:** > Thank you for the feedback. Happy to read that you are on the right path towards achieving your goals and that you already reducing volume used previously to enable your end users and now Userlane Itamar Freiman VP Customer Success Userlane ### 3. A Team of Ownership and Determination **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2022 **What do you like best about Userlane?** Userlane provides us the ability to support our end-users at any time when needed. It provides our end users a gamified experience for improved process digestibility. **What do you dislike about Userlane?** Nothing I strongly dislike, but it’s the inability to manage different user roles and accessibility across different application under the company. I know that is also something Userlane is working to improve, and is on their roadmap. **Recommendations to others considering Userlane:** No matter what the complexity of your application Is, Userlane implementation and solution will provide you some benefit. **What problems is Userlane solving and how is that benefiting you?** Userlane Helps us improve; • End-user training • Process digestibility • Knowledge retention • Data and analytics to further improve our trainings and guides. etc. **Official Response from Itamar Freiman:** > Strong opening, Thank you for your detailed feedback. Definitely uplifting to see that Userlane as a solution and a team empower you to achieve your organizational goals and that your users are having a great experience. As you mentioned, we are continuously improving the solution and that is in the works. I'd love to further discuss this with you if that is of interest. Itamar Freiman VP Customer Success Userlane ### 4. Userlane accelerates our user rollouts **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2022 **What do you like best about Userlane?** Easy set-up in our internal applications. First tutorials are created together with very professional individual support in short time. **What do you dislike about Userlane?** There is nothing that I dislike actually. **What problems is Userlane solving and how is that benefiting you?** Tutorials are integrated within the applications. We reduce efforts in preparing training material that was formerly slide decks or videos. **Official Response from Itamar Freiman:** > Hi, thank you for your review - it is great to see how you and your organization are benefitting from Userlane! Keeping things simple is indeed one of the guiding principles we strive to follow wherever possible. Great to hear setup is easy and that the support is very professional. Thanks, Itamar Freiman VP Customer Success Userlane ### 5. Digital adoption technology with a customer-oriented team. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Userlane?** Easily creatable guided tours with a great support team. **What do you dislike about Userlane?** Further functionalities (e.g. formatting of text) are planned. **What problems is Userlane solving and how is that benefiting you?** Training a huge group of users within different markets. Time and resource-intensive handholding phase during go-live are not needed anymore. Effectively sharing new release updates within the application. **Official Response from Florian Geiger:** > Thank you a lot for your review and feedback! We are always aiming to improve our product and of course always take our customers' feedback and suggestions into consideration when evaluating further enhancements - this also includes further customization possibilities. Please feel free to always pass your ideas and needs on to your Customer Success Manager so we can ensure our Product Management's awareness. Thank you! Florian Geiger Head of Customer Success Userlane ### 6. Easy to start with & build guides. Good contact with the support team. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Userlane?** - Good engagement from the support team - Ability to announce messages with the action button - Ability to create page segments - Ability to attach gifs into the guides' steps **What do you dislike about Userlane?** - More information on the errors' reason would be especially helpful. - More gamification: e.g. having the ability to give badges once someone finishes certain paths. **What problems is Userlane solving and how is that benefiting you?** - I want to provide users (different personas) with a self-serve experience & learning paths relevant to their role. - I don't want to overcommunicate users with emails **Official Response from Florian Geiger:** > Thank you for your detailed review and feedback! We are continuously trying to improve our product along our customers' needs - in order to do so, we are always eager to understand such requirements in more detail. Our analytics are subject to constant additions and improvements, but also your suggestion to add gamifications is something we would be happy to explore further with you. In case you haven't done so far, it would be great if you could share your ideas with our Research Community or your Customer Success Manager so that we can validate this further with you. Thank you! Florian Geiger Head of Customer Success Userlane ### 7. Never give up **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Userlane?** I like that our CSM made us not give up on userlane and now we are finding solutions to use it. **What do you dislike about Userlane?** Our expectations were a bit higher. I thought it would be easier to implement in our software. **What problems is Userlane solving and how is that benefiting you?** making our user call and write us less **Official Response from Itamar Freiman:** > Thank you for the feedback. Never give up is our new slogan. Scarcely, but indeed sometime the software you have might make it more complex to put a DAP on top of, but Userlane will make it work with our expertise and it definitely is worth the efforts as you have mentioned, the impact it has for you, reducing support calls and further enabling your end users. Itamar Freiman VP Customer Success Userlane ### 8. Great tool & great support! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2022 **What do you like best about Userlane?** Easy to use & fast support. Very nice & helpful employees. **What do you dislike about Userlane?** Nothing. Userlane is easy to use, even by laymen. **What problems is Userlane solving and how is that benefiting you?** Userlane is used to introduce users to a new system quickly and easily. It is very easy to understand and is well suited to demonstrate smaller processes. **Official Response from Florian Geiger:** > Thank you for your great feedback and for emphasizing so much on the easiness to use! Should you still ever experience a challenge or would like to share ideas or additional requirements, our team of experts is always happy to assist and to establish a connection to our Product Management for further evaluation. Thank you! Florian Geiger Head of Customer Success Userlane ### 9. Amazing tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Machinery | Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Userlane?** Easy to integrate, easy to implement, easy to handle, good and customizable UI, great features, exciting features on the roadmap, great support - what else do you need? **What do you dislike about Userlane?** nothing - it´s a great tool and they are event improving it on a regular basis **Recommendations to others considering Userlane:** Use it Save money, time & effort Your users & customers will love it! **What problems is Userlane solving and how is that benefiting you?** Onboarding existing and new users to our new customer platform, explaining features and processes within the platform exactly where it´s needed, announcing and demonstrating new features, analysis **Official Response from Florian Geiger:** > Thank you for your great feedback! It's fantastic to see that there is nothing you are missing for the time being - if this should change at some point, please never hesitate to let us know, and we would be more than happy to assess your needs and to loop in our Product Management to ensure we can respond to them. Thanks, Florian Geiger Head of Customer Success Userlane ### 10. Digital Adoption simplified **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2022 **What do you like best about Userlane?** Easy to use GDPR and security compliant DAP solution . Recording feature for easy step-by-step guidance creation. Amazing team helping to implement the DAP solution fast leaving happy clients. **What do you dislike about Userlane?** Some functions could to be extended - e.g. being able to move the assistant icon on the screen. **What problems is Userlane solving and how is that benefiting you?** Uselrane is helping employees and clients to use browser-based software correct from the start. Especially highly valuable for companies or business units implementing new browser-based software. **Official Response from Florian Geiger:** > Thank you a lot for your feedback - simplifying digital adoption and accelerating change management is what we aim for! In fact, the lack of the assistant's mobility has been brought up by many of our customers. This is why there has been an enhancement - you can find details in the release notes in our help section or under the "Released" section of our roadmap. Of course, if there are any other suggestions, please make sure to join our research community or to share them with your Customer Success Manager, and we'll pick it up from there! Thank you! Florian Geiger Head of Customer Success Userlane ### 11. Easy and intuitive to use with lots of useful functions and friendly analytics. **Rating:** 4.5/5.0 stars **Reviewed by:** Tomasz D. | Trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Userlane?** Great customer support. Easy to use. Lots of customization options. **What do you dislike about Userlane?** It would be nice to have the possibility to create branched guides. **What problems is Userlane solving and how is that benefiting you?** You can quickly and easily provide your clients with useful information and training as soon as they log into your software. **Official Response from Florian Geiger:** > Hi Tomasz, thank you for your review and feedback! We are always aiming to improve our product and of course take our customers' needs and ideas into consideration. Branching is something that is brought up every now and then - in many cases, a technical solution seems the easiest approach, although it might rather sit under the realm of the concept. It would be great if you could bring this up with your Customer Success Manager so that we cannot only asses your requirement but either work on a feasible solution with you directly or ensure your use case is brought to our Product Management's attention for further evaluation and consideration. Your input on this would be appreciated, so if not shared with us already, please do reach out and let's look into this together! Thanks, Florian Geiger Head of Customer Success Userlane ### 12. Dynamics 365 Adoption **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Machinery | Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2022 **What do you like best about Userlane?** Less Expensive and very powerful. Helps customers to drive digital adoption without switching the application **What do you dislike about Userlane?** No information as I am very convinced of the solution and the cooperation with userlane **Recommendations to others considering Userlane:** If you want the numbe rone e-learning plattform, userlane should be your choice. Short description of the requirements and Userlane immediately offers a demo which convinced our customer already in the first appointment, especially because of the existing look and feel. **What problems is Userlane solving and how is that benefiting you?** At our customer we can shorten the onboarding time and achieve a higher acceptance of the micorosft products through userlane **Official Response from Itamar Freiman:** > Thank you for the feedback. This is our goal and it is great to read your acknowledgement that it delivers powerful value. Itamar Freiman VP Customer Success Userlane ### 13. Super helpful tool, great support **Rating:** 5.0/5.0 stars **Reviewed by:** Martina B. | Project Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2022 **What do you like best about Userlane?** Quick access to guided tours, time saving **What do you dislike about Userlane?** Tours need to be reviewed after system update **What problems is Userlane solving and how is that benefiting you?** Help new colleagues familiarize with the system, have a quick guide to processes which are not used so frequently and thus being more productive **Official Response from Itamar Freiman:** > Martina, Thank you for your feedback. I'm delighted to read that Userlane solution and team impacts your goals of improving your employees productivity. I agree that on the applications you have Userlane on top, once they have a system update that impacts their UI, you need to review and potentially update the guides. However note that this is also improving due to our R&D efforts to lower maintenance efforts and other initiatives we are doing. Itamar Freiman VP Customer Success Userlane ### 14. Userlane Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Userlane?** Easy and intuitive UI. Requires almost no training. No IT effort is needed as well, which is great. **What do you dislike about Userlane?** Actually, it serves my challenges very well. If I had to pick one it is that Userlane is not supporting on-prem solutions. **What problems is Userlane solving and how is that benefiting you?** Support in tasks that you don't do every day. e.g. in the area of SuccessFactors. It reduces the number of false entries and support tickets. **Official Response from Itamar Freiman:** > Thank you for your feedback. I'm delighted to read that Userlane solution and team impacts your goals of improving your employees productivity. We are continuously improving the abilities of our solution and you'll probably find satisfaction to this last need soon. Itamar Freiman VP Customer Success Userlane ### 15. Experience with Userlane **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Userlane?** I like mostly the good support when I am get struggling. **What do you dislike about Userlane?** Sometimes I miss a german explanation for better understanding of functions in the backend. **What problems is Userlane solving and how is that benefiting you?** With Userlane we could save a lot of training costs worldwide. Userlane helped us to train a specific target group of multiplicators in the new system. **Official Response from Florian Geiger:** > Thank you for your review and for sharing insights into your use case and the benefits from using Userlane! Regarding the German explanations you mentioned - we'll discuss this with our Product Management as there are a few ideas that come up immediately and where we might also need your input. It would be great if you could bring this up with your Customer Success Manager so we can follow up on this! Thank you! Florian Geiger Head of Customer Success Userlane ### 16. Userlane as a learning tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2021 **What do you like best about Userlane?** The simplicity in creating lanes for end users to be able to learn our system on their own pace. This lowers the amount of tickets we get in and raises the general knowledge of our system **What do you dislike about Userlane?** Sometimes a little help of our development team is needed in a later stage with more complicated functions **Recommendations to others considering Userlane:** This tool is so easy in use you don't need a background in anything to be able to create learning hub for your clients. Any additional questions you have, it all speaks for itself, will always be answered within the shortest time possible by their amazing support team. **What problems is Userlane solving and how is that benefiting you?** The amount of additional tickets we receive from our users with questions about our system. The amount of time spend on onboarding our clients and giving DEMO's about our funtionalities. ### 17. excellent concept. really great tool for the end user **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Userlane?** The end user learns directly in the system: quick familiarity / time-saving / effective **What do you dislike about Userlane?** The maintenance workload of the guides can sometimes be enormous, so that quality assurance is a time factor that should not be underestimated. **What problems is Userlane solving and how is that benefiting you?** Onboarding new colleagues Knowledge refresh of the old hands **Official Response from Florian Geiger:** > Thank you for your review and the feedback! You are right, maintenance of guides can sometimes lead to additional efforts, which is hard to avoid depending on the underlying application. Although we are continuously trying to improve the editor's experience in general, that's also the reason why a variety of improvements have found their way onto our development roadmap - from already available detailed step analytics to upcoming streamlined testing & maintenance tactics. Just simply let us know, and your Customer Success Manager would be happy to share insights and of course also capture your requirements to ensure these are heard by our Product Management. Your input is a valuable foundation for us to improve. Thanks, Florian Geiger Head of Customer Success Userlane ### 18. Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2022 **What do you like best about Userlane?** I like the feature in its own right, basically **What do you dislike about Userlane?** I miss the auditive element, a voice to the avatar **Recommendations to others considering Userlane:** Spend a little time playing around with it **What problems is Userlane solving and how is that benefiting you?** It helps the user to stay within the system for support and guidance **Official Response from Florian Geiger:** > Thank you for your feedback! It would be great if you could share a few more details on how you would envision an auditive enrichment of the avatar - your Customer Success Manage will be happy to assess this together with you and to bring this to our Product Management's attention. Thanks, Florian Geiger Head of Customer Success Userlane ### 19. Userlane is the perfect navigation system through our new appliactions **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** April 26, 2022 **What do you like best about Userlane?** UX, user-friendliness, customer success support **What do you dislike about Userlane?** License model, different expectations between selling and implementation phase **Recommendations to others considering Userlane:** Try it out. **What problems is Userlane solving and how is that benefiting you?** User support, knowledge transfer, transformation **Official Response from Itamar Freiman:** > Thank you for your feedback. Great to read that Userlane as a solution and a team are you're preferred parts and that it impacts your goals of digital transformation, it is the core of what we do and provide. . I'd love to further discuss the points that you raised as we're always looking to improve. Itamar Freiman VP Customer Success Userlane ### 20. Innovative Product and a cooperation of equals! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** January 05, 2021 **What do you like best about Userlane?** There are many things, but here the important ones: - Solution-oriented and open-minded company & people - Always striving to develop and improve themselves and their software - Commitment to our goals as if they were Userlanes ones - Feels like being a team - Enthusiasm and passion for people development - Great & innovative product and very easy to implement I enjoy the cooperation and would recommend Userlane to other companies, if they are just as open to a cooperation of equals! **What do you dislike about Userlane?** - Customer Service should stick more to individual needs of their customers - Analytics should be more customizable **Recommendations to others considering Userlane:** Give it a try - you won't regret it! **What problems is Userlane solving and how is that benefiting you?** - Roll-Out and implementation of our new employee software - User Onboarding ### 21. Friendly and professional company, great product **Rating:** 5.0/5.0 stars **Reviewed by:** Stefan H. | Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2020 **What do you like best about Userlane?** - Simple interface easy to use and customize - Pursues gamification approach - Quality and stability - Virtual assistant - Opportunity to create different support guides for different user groups - Support during implementation, launch, strategy planning **What do you dislike about Userlane?** - Not being able to export content for translations - No direct integration with our CRM solution **Recommendations to others considering Userlane:** Really easy to integrate and react to customers specific needs. **What problems is Userlane solving and how is that benefiting you?** Userlane is a high-quality product specifically designed to meet the needs of larger corporations like ours - also on an international scale. With the help of Userlane we can extremely accelerate our onboarding of new e-commerce features. Working with the Userlane team has been great so far. The team always listens to our concerns and they always strive to improve the product by implementing suggestions and requests we put forward. ### 22. A very good user onboarding software **Rating:** 5.0/5.0 stars **Reviewed by:** Andreas M. | Founder, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2019 **What do you like best about Userlane?** For us, Userlane helped us to make user onboarding and education after updates very easy. Creating the experiences is very easy and intuitive. From user side we also get a lot of good feedback, the software really helps them understand things fast, and they can learn with real cases (no dry onboarding) - you can show users live with real data inputs what to do. This is especially helpful if you forgot something or did it only a few times in the past, with one click Userlane's experiences can be restarted the moment I need them. **What do you dislike about Userlane?** So far I could not say that I didn't like something. **Recommendations to others considering Userlane:** Try to check all the features first that helps a lot when implementing! There are lots of great features, take that time! **What problems is Userlane solving and how is that benefiting you?** Userlane helps not only customers but also our own new employees to understand things right in a very fast time. But especially for our customers it's a nice feature because we can show them (also dynamically based on what persona this customer is) their perfect onboarding... users tend to bounce less and it increased our lead->customer rate a lot. ### 23. The best SaaS Onboarding software on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Alex K. | Head Of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2019 **What do you like best about Userlane?** Userlane is very well designed and the editor works with all browsers and is extremely user-friendly. We were able to build all of our guides after a couple of calls and new ones can be created extremely fast, and with multi-language capability. There wasn't a single occasion where a challenge presented wasn't solved (by their team) in an elegant fashion, allowing us to present an extremely professional onboarding solution that looks like a part of our app to our enterprise clients. The analytics show you straight away where your guides are/aren't performing and where users are dropping out, allowing you to address the issues. Not only that, but they are also monitoring performance regularly and providing help, advice and feedback on how to best use the tool. We're able to send out deep links via our support team to allow users to not only go to the right page in the app, but also to trigger a specific guide to help them, which is a great feature! They're also a great bunch of people committed to their product, but more importantly, to the success of their customer: us! That's pretty rare to find these days; many companies say it, but not many practise it! Well done! **What do you dislike about Userlane?** The only challenge we found was wanting a feature they didn't have: we wanted to have user-level analytics for every user taking one of our guides in the app, and while it doesn't exist, it's on their roadmap and due to be delivered this year, addressing that need for us. They even involved their UX team to reach out to me to get my feedback on how it should function! **What problems is Userlane solving and how is that benefiting you?** Userlane was implemented into a piece of workshop management software we built for an enterprise client. Better than classroom or book-based training, it allows users to try out the software interactively, entering in information and learning the system...while using the system, which is way more effective at onbvoarding. We chose Userlane as their solution for languages was simple, elegant and not available in any of their competitor's products, which was super important to us as our enterprise client has representation and is growing across the globe. ### 24. User onboarding at its best **Rating:** 4.0/5.0 stars **Reviewed by:** Lucas P. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2019 **What do you like best about Userlane?** * Easy to implement, started within a day on our live stage * Customizable * Excellent customer support * Regular updates with new features **What do you dislike about Userlane?** * analytics reports could be downloadable * still waiting for promotion feature **What problems is Userlane solving and how is that benefiting you?** * User onboarding * Proactive communication * Tutorials ### 25. Fantastic tool for both internal and external use **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley B. | Sales Operations Specialist, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2019 **What do you like best about Userlane?** It's hard to say what the best feature is because there are so many that I enjoy. - It is very easy to use, not only setting up the lanes, but also editing the text for each step without having to go back into the lane itself. - It is extremely customisable so I can match the theme of the lanes to that of my company. - It is easy to collaborate with others on the lanes and share to others that need to look over them with the link provided for each lane. - The support team is really helpful and has responded quickly to all my questions. **What do you dislike about Userlane?** The only thing I would like is to be able to choose the speed of the "Autofill" text, but I have already spoken to the team and they are looking into it. **What problems is Userlane solving and how is that benefiting you?** We were having an issue getting users through the first steps of using our product. With Userlane, we are able to walk new users through the process easily. ### 26. Awesome customer service and super userfriendly software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2019 **What do you like best about Userlane?** Now we can familiarize our new customers with our software ecosystem very quickly **What do you dislike about Userlane?** Nothing yet. So fare we looking forward to a solid working relationship **What problems is Userlane solving and how is that benefiting you?** Before Userlane, we needed to spend much time with onboarding our trial users and new clients manually in multiple support calls. Userlane allowed us to increase the trial-to-paid conversion by 10% and to reduce the onboarding time by17%. ### 27. Makes my job and my customer's lives easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2019 **What do you like best about Userlane?** Userlane is a very useful guide for automating on boarding. It saves time with the basics of a software platform so a Customer Success can focus on the customer's true mission. Their support is also top notch and very accessible, patient and realistic. . **What do you dislike about Userlane?** Sometimes it can be difficult to select certain elements on a platform when creating a userlane. **What problems is Userlane solving and how is that benefiting you?** We use Userlane for lower tier clients to help them with the software without having to dedicate hours to one on one support and training. ### 28. Great tool to guide your customer through your SaaS product **Rating:** 5.0/5.0 stars **Reviewed by:** Sebastian M. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2018 **What do you like best about Userlane?** The userlane product is really simple to integrate in your SaaS product. You are up and running in very short time. The user guides are easy to setup and in case of any questions the userlane team takes care of your concern quickly. All in all a great tool to get a better user onboarding for your product. **What do you dislike about Userlane?** Although I can fully recommend Userlane, I would appreciate an autosave function to avoid the loss of unsaved userlanes. **What problems is Userlane solving and how is that benefiting you?** Better User onboarding Less support tickets ### 29. Userlane is a great tool to guide users trough ones own website, for onboarding, etc. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2018 **What do you like best about Userlane?** It is really simple to use and one can implement userlanes without programming knowledge. The user experience is designed to be easy and could be described as the IPhone or IOS for onboarding. **What do you dislike about Userlane?** Staying in the comparision to the IPhone and IOS. Userlane is easy to use but not everything is customisable - which it does not necessarily need. However the team is really helpful and listens to suggestions. **What problems is Userlane solving and how is that benefiting you?** Tutorials help with the customer experience but are time consuming to implement. Userlane saves a lot of time while delivering a great looking tool for our customers. ### 30. Great tool for professional support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2018 **What do you like best about Userlane?** We are especially enthusiastic about the focus on supporting start-ups in their founding phase. We are benefiting from the idea to help young companies that have not the resources and opportunities to fully support their new customers yet. That’s great! **What do you dislike about Userlane?** There is nothing we would specifically criticize. The implementation was at the first time challenging us a bit but not more than the first use of any other tool. After a while you get used to it and learn how to get the best overview of all functions and possibilities. **What problems is Userlane solving and how is that benefiting you?** Userlane is helping us to offer immediate and professional support to our customers. ### 31. I highly recommend this in-app help to simplify user onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2017 **What do you like best about Userlane?** - easy to install, implement and maintain - no technical hurdles - customizable - great customer support - regular releases of new features - great user experience - users get in-app interactive help on the spot - improves user engagement and user onboarding **What do you dislike about Userlane?** - no pricing model for starters with only a few end-users **What problems is Userlane solving and how is that benefiting you?** - better user onboarding - more user engagement - higher conversion rate - [View Userlane pricing details and edition comparison](https://www.g2.com/products/userlane/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+15%3A34%3A10+-0500&secure%5Bsession_id%5D=a8e710e5-6498-44b9-bdc1-da6f42eb40e4&secure%5Btoken%5D=d90c54ffb8762bf55924cf0168827779011b6cf28d441d08d81736662f1da643&format=llm_user) ## Userlane Features **User Analysis** - Survey Implementation - Data Analysis **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Self-Service Platform** - Branding - Automation - Integrations **Walkthrough Type** - Text Bubble Walkthroughs **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Analytics - Digital Adoption Platform** - Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning ## Top Userlane Alternatives - [WalkMe](https://www.g2.com/products/walkme/reviews) - 4.5/5.0 (561 reviews) - [Whatfix](https://www.g2.com/products/whatfix/reviews) - 4.5/5.0 (538 reviews) - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - 4.4/5.0 (1,783 reviews)