Firstly, the team was great to get us onboarded fast—very supportive, frequent check-ins, worked to our tight timelines. The product is simple, intuitive, and powerful. We're only on our first survey, but we already have a much clearer view into the health of key customers + how they could be powerful advocates. Review collected by and hosted on G2.com.

Nothing really to note so far—there are a couple of features being built that will be exciting to be able to manage ourselves, including the email survey templates themselves. Review collected by and hosted on G2.com.

It's an easy tool to use, and the fact that we can send out unlimited surveys is a really big plus for us. The team is really responsive, and I truly feel like a valued partner. UserEvidence worked with us on a special project which involved having our company's customer award nomination forms sent out and compiled on their platform, which ensured that the nominations/stories could all be used beyond the lifetime of the nomination period. It resulted in so much insightful and useful content. All in all, I highly recommend UserEvidence. Review collected by and hosted on G2.com.

The company is still new, so there are things they need to work on that will improve the user experience when these are fixed. Filtering the reviews, in particular, would be great. Looking forward to more customized case studies! Review collected by and hosted on G2.com.

UserEvidence is incredibly easy to use. With the UserEvidence platform, we were able to quickly capture rich customer testimonials that we've since leveraged across sales decks, webinars, website, and more. In addition, with UserEvidence we were able to identify customer advocates that we've since engaged with to do deeper case studies. Can't say enough about how great the platform and the UserEvidence team are. Highly recommend this platform to anyone looking to gather more customer testimonies and data points that bring credibility to their solution. Review collected by and hosted on G2.com.

There's really nothing I dislike about the UserEvidence platform. The team is constantly adding new updates to the platform with most recently a custom template builder for branded social proofs. Review collected by and hosted on G2.com.

The platform itself is easy to use and their team handles distribution and incentives, which saves us a lot of time and money. Also, unlike many competitors, there is no cap on the number of surveys you can run. That allows our company to get an incredible amount of value from our partnership with UserEvidence. Review collected by and hosted on G2.com.

It would be nice if the survey platform allowed for more question types and logic. Parts of programming the survey can be a bit clunky as well, but it's not a big deal and it's still quite easy to build a survey. Review collected by and hosted on G2.com.

UserEvidence has turned the process of collecting, storing, and exporting customer quotes and statistics from a process that involved three different teams to a single source of truth. Previously our success team had to ask customers for content, our design team made it pretty, and our sales team finally sent it to prospects days later. With UserEvidence, our sales team can browse the content library, export it on their own, and send it to prospects in minutes! Review collected by and hosted on G2.com.

We'd love to have more capabilities to customize the templates for exporting our content to better match our brand guidelines. This is something we've been working with the UserEvidence team to provide feedback on, so no doubts they'll have the capabilities soon. Review collected by and hosted on G2.com.

UserEvidence is easy to use. The service and support have been excellent. They have also been very responsive to our product suggestions. It compares favorably to its competitors. Review collected by and hosted on G2.com.

It is still a newer product, so it doesn't have all the functionality as other products. However, for what it does right now, it does it well. Where I'd like to see improvements is just expanded flexibility and functionality. Review collected by and hosted on G2.com.

The big thing I like is being able to aggregate different customer insights into a tangible direction for me as a Customer Success Manager and to relay to my CEO.

The detailed thing I love is being able to send a survey with a hard link instead of the entire email list. Review collected by and hosted on G2.com.

I would love to be able to more easily edit the Intro and Conclusion sections, but by no means does it stop us from getting the job done with the platform. Review collected by and hosted on G2.com.

I work for a technology company that provides services to other businesses. We use UserEvidence to gather feedback from our clients and their end-users. We want to know how satisfied they are with our services, how we can improve them, and what new features they want. We can create custom dashboards and reports to visualize and understand our users’ needs and preferences. UserEvidence helped us achieve these goals by providing us with a comprehensive and easy-to-use feedback management system. Review collected by and hosted on G2.com.

Some tiny bugs on the platform, like artificial intelligence analysis, are not always accurate or reliable. Sometimes, the sentiment scores, keywords, topics, and summaries do not match the feedback text or context. Review collected by and hosted on G2.com.

It's easy to tailor what questions we ask to which types of customers and get a summary of feedback in a clear and concise manner. It beats the heck out of doing it manually! Review collected by and hosted on G2.com.

Nothing. We've had a great experience from the start and haven't stumbled at any point along the way. They also do a great job of innovating so that's been nice to see. Review collected by and hosted on G2.com.

With UserEvidence we have one place for customer quotes and feedback. No more searching, digging, or crossing of fingers to find a quote or stat. It's all in our library. Review collected by and hosted on G2.com.

Nothing of note sticks out, everything has hit our targets and the team is great to work with. We are still working on getting it plugged into all of our systems for reporting, but that's mostly on our end. Review collected by and hosted on G2.com.