AC

Verified User in Computer Software

Enterprise (> 1000 emp.)

7/1/2026

"Super Easy Surveys, No Training Needed"

5/5

What do you like best about UserEvidence?

The platform is super easy to use. I created and sent a survey without training. Review collected by and hosted on G2.com.

What do you dislike about UserEvidence?

It's difficult to find specific assets with the standard tags and filters. But UE worked with us to create a custom identifier that allows us to sort by our products. Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

7/1/2026

"The Self-Serve Research Library Shines"

4/5

What do you like best about UserEvidence?

The self-serve Research Library is my favorite part Review collected by and hosted on G2.com.

What do you dislike about UserEvidence?

It's hard to fully know everything the tool is capable of Review collected by and hosted on G2.com.

What problems is UserEvidence solving and how is that benefiting you?

Gathering and effectively leveraging customer proof across multiple teams was a key challenge, and UserEvidence helps us solve it with its survey, proof-gathering, and Research Library capabilities, which saves us time and makes building trust and credibility through customer proof easier. Review collected by and hosted on G2.com.

AA

Verified User in Accounting

Small-Business (50 or fewer emp.)

6/30/2026

"Effortless Testimonial Asset Creation with Auto-Generated Images"

5/5

What do you like best about UserEvidence?

Testimonial asset creation - love that it can make the images for you! Review collected by and hosted on G2.com.

What do you dislike about UserEvidence?

No HubSpot integration. Sometimes interface is difficult Review collected by and hosted on G2.com.

CP

Cara P.

Customer Advocacy Program Manager

Mid-Market (51-1000 emp.)

8/10/2023

"Quick and easy way to gather important customer feedback"

4.5/5

What do you like best about UserEvidence?

The platform is easy to set up, the UserEvidence CS team was completely available for all questions. The first survey yielded valuable insights and we are excited to continue using this tool to expand our customer proof points. Review collected by and hosted on G2.com.

What do you dislike about UserEvidence?

So far, I have no dislikes. There are quite a few product features that seem to be in their pipeline but have not launched yet, so I just hope some of our feature requests are coming soon! Review collected by and hosted on G2.com.

What problems is UserEvidence solving and how is that benefiting you?

Our sellers need more customer evidence, success stories, and customer-provided metrics to show, from the viewpoint of our customers, why we're better than the competition and how we deliver meaningful results. In our industry, it's very difficult to find customers willing to go on the record with metrics and evidence. When customers do agree, it takes a lot of time and resources to turn stories into usable marketing content, so we have a shortage of customer evidence/proof, and the stories we do have quickly become outdated. With this tool, we can unlock new testimonials, we can provide sellers with quantitative proof points, and we can amplify our customer’s voices faster and more broadly. Review collected by and hosted on G2.com.

AC

Verified User in Computer Software

Enterprise (> 1000 emp.)

9/29/2023

"UserEvidence Creates Much More than Just Automated Customer-Content"

5/5

What do you like best about UserEvidence?

What I like most about UserEvidence is the team always uncovering ways to improve the platform beyond content creation. For example, I love the fact I can direct those customers rating our solution a certain level are then directed to a product review site. UE helps me as a team of one to do the work of ten...well, at least five. I also love the fact that their Support Team is at the ready with ways to maximize the results of a survey questionnaire. Review collected by and hosted on G2.com.

What do you dislike about UserEvidence?

No downside to UserEvidence. Only upside. Every advocacy manager needs a range of tools to succeed in their job, and UserEvidence is not just helpful, but essential. Review collected by and hosted on G2.com.

What problems is UserEvidence solving and how is that benefiting you?

UserEvidence helps us showcase the ways our customers benefits from our solutions. We are able to publish the content (created through UE) on our product pages, in sales campaigns, and in presentations delivered by the sales team. Prospects need metrics as part of their evaluation process, and UE delivers those metrics like time saved or costs reduced. UE also delivers customers opting into our advocacy program saving a great deal of time recruiting new advocates. Review collected by and hosted on G2.com.

CA

Chris A.

Enterprise (> 1000 emp.)

2/9/2023

"The best tool to get usable customer feedback"

5/5

What do you like best about UserEvidence?

UserEvidence has made it extremely easy to gather customer testimonials and statistics quickly. Using these assets in our sales and marketing materials has significantly increased our leads generated and won deals. We have also seen a 120% increase in 5-star reviews across various sites because UserEvidence makes it easy to ask happy customers to leave a review. Their customer service is top-tier and provides an outstanding experience if you need help. UserEvidence is a powerful tool, and I highly recommend it to anybody looking to level up their customer research. Review collected by and hosted on G2.com.

What do you dislike about UserEvidence?

There are a couple of very minor UX things that would be nice to have, but it's honestly a phenomenal tool. Review collected by and hosted on G2.com.

SR

Susan R.

Marketing Director

Small-Business (50 or fewer emp.)

8/10/2023

"Easy to use with great benefits"

4.5/5

What do you like best about UserEvidence?

I find UserEvidence most useful to improve our efforts to meet the needs of our clients. I can quickly create a survey to find out which aspects of our software they are using frequently and what they would like to see developed in the future. Review collected by and hosted on G2.com.

What do you dislike about UserEvidence?

I would really like to see more tools for internal use. I have created surveys for our own staff and it would be nice to have more flexibility with this. Specifically, I would like to be able to remove the qualifying customer questions. Review collected by and hosted on G2.com.

SG

Stephanie G.

Mid-Market (51-1000 emp.)

8/9/2023

"We saw ROI within weeks"

5/5

What do you like best about UserEvidence?

The amount of information we were able to collect in one customer survey with UserEvidence might have cost us $100K if we paid someone to do it. With one customer survey, we were able to identify our customers' biggest challenges, the ways they say our product has helped them, and collect dozens of amazing quotes. Not exagerrating, it's that good. Wonderful CS, onboarding, support too. Sales process was painless. 45-day POC was clutch for us. Review collected by and hosted on G2.com.

What do you dislike about UserEvidence?

I've only been using UserEvidence for about a month, but so far, I've experienced no downside. Review collected by and hosted on G2.com.

SB

Stephanie B.

Social Media Specialist

Mid-Market (51-1000 emp.)

7/25/2023

"Customer stories GALORE!"

5/5

What do you like best about UserEvidence?

User evidence has made it very easy for me to collect and share customer stories. I like creating and sharing branded assets directly from their platform. I also appreciate how hands-on and responsive their account managers are. Review collected by and hosted on G2.com.

What do you dislike about UserEvidence?

I don't like that we can't see metrics for the sends. How many of our customers received the email? How many opened it? It's hard to track that from our side, so then we can't make decisions about user lists or if we should include them in a different survey.

I know that some changes are coming, and I'm looking forward to them. Review collected by and hosted on G2.com.

RW

Rachel W.

Mid-Market (51-1000 emp.)

4/13/2023

"Transforming Our Customer Proof Strategy, Boosting Reviews, and Increasing Voice of Customer Content"

5/5

What do you like best about UserEvidence?

UserEvidence has been a game changer by enabling us to produce customer proof at scale and easily identify happy customers with great results to share their stories.

Thanks to their platform, we've seen a significant increase in third party reviews (27% completion of reviews from the survey thank you page) and more than tripled our voice of customer content within just one week.

In addition, UserEvidence has helped us identify customers willing to participate in marketing activities and sales reference calls (over 70 advocates identified). We couldn't be happier with the impact that UserEvidence has had on our organization.

I previously used TechValidate, and while the tool's output was great, the UI is extremely dated, and Momentive.ai has shared there are no current intentions of making product improvements. Additionally, it used to take me days to upload my survey lists, and I can do it in less than 10 minutes with UserEvidence. Review collected by and hosted on G2.com.

What do you dislike about UserEvidence?

UserEvidence does not have some functionalities or capabilities I have come to expect through the use of a competitor. However, there are far more advantages to using UserEvidence, and the product team is making updates and changes based on customer feedback every day.

A few product requests for feedback:

* The ability to add users from the customer side

* Matrix questions

* Cross-referencing two questions to create an asset Review collected by and hosted on G2.com.

What problems is UserEvidence solving and how is that benefiting you?

UserEvidence helps me provide customer proof to bolster our messaging throughout all marketing and sales assets and communications. Approaching customers 1:1 for case studies, testimonials, and more is cumbersome, and the finished product is often months out. Using a tool like UserEvidence we can quickly find the VoC proof needed to ensure success in achieving our initiatives across sales and marketing. As a team of one, this tool is a lifesaver in helping me do my job quickly and with more ease. Review collected by and hosted on G2.com.