I like that it's a centralized platform for the data analysis piece, and I can dive deep into the respondents' responses to the client surveys. The data analysis is great. Before UserEvidence, we would have to manually calculate some of the data from things like NPS surveys, so being able to capture that inside UserEvidence saves a lot of time. I can get data analysis on all of our survey questions and see detailed insights, like where one client may be stronger than another, and come up with benchmark data. Client testimonies are huge, since a lot of our clients like to hear directly from their clients. The surveys are a great way to understand the time and cost savings our clients are actually capturing, which helps us measure ROI. Anytime I'm preparing for a quarterly business review or a live meeting with a client, it saves me and my peers' time on data analysis around what's working and what's not. Out of the client survey, we can see the ratio of clients getting quantifiable value versus those that are not, and those actually saving money via our tool. It also lets us act on the insights we're getting, whether that's setting up a meeting to understand how we can be better, gathering additional product feedback, or choosing clients for beta testing of new product functionality. It supplements our NPS surveys, so we're able to get a lot more granular than just relying on NPS surveys. Review collected by and hosted on G2.com.

I'd say it could be a little more user friendly. It took me a couple training sessions with a peer of mine just to feel comfortable with it. From an improvement perspective, I'd like a way to capture live client testimonials built in. And maybe even integrating a platform to offer up a gift card, kind of like what you all are doing with this review. Automating and streamlining that would be huge for Mitratech and a lot of other organizations. Review collected by and hosted on G2.com.

I like that UserEvidence is easy to use, and I appreciate its really clean and familiar interface. Having everything in one place makes it easier for me to understand more about how customers engage with our product. It allows me to filter and understand by role or company size, which is convenient. The familiarity of the software helps me do things more quickly. Review collected by and hosted on G2.com.

It'd be great to have an all up dashboard view. Review collected by and hosted on G2.com.

There is so much to say about this platform. UserEvidence allows our organization to effectively capture customer evidence at scale, which is very important in the cybersecurity industry. We are able to create meaningful, impactful assets and metrics via the UserEvidence platform, especially with their survey approach. Review collected by and hosted on G2.com.

Honestly - nothing. I just wish I had more time to fully dedicate to the platform as it's such a fantastic solution for our organization. Review collected by and hosted on G2.com.

I really like how UserEvidence integrates with multiple software to surface customer proof and does it all with third party verification. I also love the support we've been getting. Review collected by and hosted on G2.com.

Nothing crazy, but I do wish there was additional ways for you to tweak the sharable assets with other colors/designs/etc Review collected by and hosted on G2.com.

UserEvidence makes it easy to collect authentic customer feedback and turn it into credible proof points for marketing and sales. The platform is intuitive, and the team is responsive and helpful whenever we need support. Review collected by and hosted on G2.com.

The initial setup and customization can take some time to get right, especially when defining survey workflows. Beyond that, we've had a positive experience and haven't encountered any major issues. Review collected by and hosted on G2.com.

What I like most is the ability to not only get customer feedback that we can action, but also being able to turn those results into content. Review collected by and hosted on G2.com.

I wish the content making was a little more agile. Review collected by and hosted on G2.com.

I use UserEvidence for gathering NPS survey responses and the ability to publish responses from customers. I really like the analytics and the capability to publish customer reviews. The initial setup was easy, and we have a great point of contact at UserEvidence to help us get started. The software has more capabilities and features, which is why we switched from SurveyMonkey. I am highly likely to recommend UserEvidence to a friend or colleague. Review collected by and hosted on G2.com.

None at this time. Review collected by and hosted on G2.com.

I have been really impressed by it's capabilities, the abilities to have conversations and summarise impactful quotes, as well as supporting voice dictation and answer strength, I feel like it does a better job of interviewing customers than I ever could. The interface is really easy to use and the fact it has an MCP and Gong integration is great. Review collected by and hosted on G2.com.

Nothing i've found so far that I dislike Review collected by and hosted on G2.com.

The UI/UX allows for quick input, shortening implementation time. We were also able to integrate with Salesforce, Gong and other platforms in our tech stack. Review collected by and hosted on G2.com.

Establishing a reliable segmentation connection with Salesforce has been difficult. We are confident that these issues will be resolved and not effect the platform's overall performance. Review collected by and hosted on G2.com.

I like UserEvidence for its ease of use and the product enhancements it offers. They are really quick to fix anything that may be broken or if a link is broken. This makes it reliable for collecting testimonials, product feedback, and building an advocacy pipeline. Additionally, I use it with Slack and have found it helpful. Review collected by and hosted on G2.com.

Some bugs or product crashes. Review collected by and hosted on G2.com.