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Top 10 UseResponse Alternatives & Competitors

(22)4.5 out of 5

Looking for alternatives or competitors to UseResponse? Help Desk Software is a widely used technology, and many people are seeking popular, top rated software solutions with automated response, sla management, and attachments/screencasts. Other important factors to consider when researching alternatives to UseResponse include integration. The best overall UseResponse alternative is Freshdesk. Other similar apps like UseResponse are Zendesk Support Suite, LiveAgent, Help Scout, and HubSpot Service Hub. UseResponse alternatives can be found in Help Desk Software but may also be in Live Chat Software or Social Customer Service Software.

Best Paid & Free Alternatives to UseResponse

Freshdesk
Zendesk Support Suite
LiveAgent
Help Scout
HubSpot Service Hub
Zoho Desk
Intercom
Helpshift

Top 10 Alternatives to UseResponse Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how UseResponse stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Computer Software, and Financial Services, and find the best product for your business.

Freshdesk

By Freshworks

(3,501)4.4 out of 5

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

Categories in common with UseResponse:

Reviewers say compared to UseResponse, Freshdesk is:

Slower to reach roi

More expensive

See all Freshdesk reviews

Zendesk Support Suite

By Zendesk

(6,149)4.3 out of 5

Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

Categories in common with UseResponse:

Reviewers say compared to UseResponse, Zendesk Support Suite is:

Slower to reach roi

More expensive

See all Zendesk Support Suite reviews

Sponsored

Canny

(95)4.6 out of 5

Canny is your all-in-one solution for managing user feedback, where you can capture, organize, and analyze customer feedback in one place, so you can make informed product decisions. From managing feature requests and analyzing user insights, to building public roadmaps and announcing product updates, you can do it all with Canny. Stop letting ideas slip through the cracks and start building better products today with Canny! Features our customers love: • Automatically capture customer feedback from conversations with Autopilot. • Detect and merge duplicates so you can quantify ideas. • Score feedback and feature requests based on priority. • Build roadmaps based on which product feature request scores the highest. • Announce product updates with changelog to increase feature awareness. • Automatically follow up with people when you release a feature. • Wide-range of integrations available, works well with existing tech stack. To sign up for a free account: https://bit.ly/3vJFhce To book a demo: http://bit.ly/3vPGAqa

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Reviewers say compared to UseResponse, Canny is:

More expensive

Slower to reach roi

Easier to set up

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LiveAgent

By QualityUnit

(1,509)4.5 out of 5

LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

Categories in common with UseResponse:

Reviewers say compared to UseResponse, LiveAgent is:

More expensive

Better at meeting requirements

Easier to set up

See all LiveAgent reviews

Help Scout

By Help Scout

(407)4.4 out of 5

Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place.

Categories in common with UseResponse:

Reviewers say compared to UseResponse, Help Scout is:

More expensive

Easier to set up

More usable

See all Help Scout reviews

HubSpot Service Hub

By HubSpot

(2,493)4.4 out of 5

Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. Service teams can show the value of their work and prove an actual return on investment because Service Hub is part of the HubSpot CRM platform.

Categories in common with UseResponse:

Reviewers say compared to UseResponse, HubSpot Service Hub is:

Slower to reach roi

More expensive

See all HubSpot Service Hub reviews

Zoho Desk

By Zoho

(6,200)4.4 out of 5

Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

Categories in common with UseResponse:

Reviewers say compared to UseResponse, Zoho Desk is:

Slower to reach roi

More expensive

Better at meeting requirements

See all Zoho Desk reviews

Intercom

By Intercom, Inc.

(3,324)4.5 out of 5

Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.

Categories in common with UseResponse:

Reviewers say compared to UseResponse, Intercom is:

Slower to reach roi

More expensive

Better at meeting requirements

See all Intercom reviews

Helpshift

By Helpshift

(380)4.3 out of 5

Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

Categories in common with UseResponse:

Reviewers say compared to UseResponse, Helpshift is:

Slower to reach roi

More expensive

See all Helpshift reviews

Front

By Front App

(2,245)4.7 out of 5

Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

Categories in common with UseResponse:

Reviewers say compared to UseResponse, Front is:

Slower to reach roi

More expensive

Better at meeting requirements

See all Front reviews

#10

Sprinklr Service

By Sprinklr

(497)4.3 out of 5

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.

Categories in common with UseResponse: