Userbrain Reviews & Product Details

User testing how it should be – easy, fast, and affordable. Userbrain allows you to watch videos of real people interacting with your product. Observe their behavior to discover what’s working for your product, and what’s not. Test websites, mobile apps, and prototypes on smartphones, desktops, and tablets. Userbrain is your go-to tool for remote unmoderated user testing. Get started in minutes, and get results in hours. There’s no hassle with Userbrain. You don’t need to install any code or book a sales call to start testing. Simply start a free trial and get 2 testers when you sign up. Access an unbiased pool of 170k+ user testers. Save yourself the hassle of recruiting, managing, and paying for testers. Userbrain gives you access to a global pool of real people using your product for the very first time and sharing their experiences. Invite your own users to test. Dive deeper by blending the rich insights of quality-assured Userbrain testers with feedback from your own users. Every subscription includes 100 sessions/month with your own users. AI Insights. Our in-house AI assistant is ready to discover and suggest important moments in your user tests, saving you valuable time and effort. Presentation-ready Reports. Easily share your findings with your team or stakeholders thanks to presentation-ready Reports. 100% Satisfaction Guarantee If you’re not happy with one of our testers, you’ll receive a new one at no extra cost. Flexible Pricing. Subscribe and save with a yearly or monthly plan, or perform user tests on an ad-hoc basis with Pay-As-You-Go. Whether you need one or one thousand testers, Userbrain has the perfect option for you.

Seller

Userbrain

Discussions

Userbrain Community

Languages Supported

German, English, Spanish

Overview by

Markus Pirker

Pricing

Pricing provided by Userbrain.

Free

$0.00

Enterprise

View More Pricing Information

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Userbrain Media

Start your test with auto-created test instructions or use one of our templates for websites, apps or prototypes.

Userbrain Demo - Userbrain Save time with AI Insights

Let our AI assistant quickly mark important moments in your user tests, saving you a lot of time and effort in getting your insights. - AI-enhanced Transcripts - Smart and Time-Stamped Annotations - Instantly Uncover Key Insights - No More Video Marathons - All-In-One Overview

Userbrain Demo - Userbrain Automated test reports

Dive deep into your test results. Reports are created automatically and are designed to give you all the details.

Userbrain Demo - Userbrain Share your insights

Quickly capture and share key moments from user tests and make your findings more engaging and actionable with short clips.

Keep your entire team in the loop with an organized summary of what’s been tested. Access tester demographics and key metrics like time on task. AI Insights instantly highlights key themes and patterns like usability issues, positive findings, or suggestions for improvement.

Watch your user test videos. AI Insights takes time-stamped notes of significant key moments, such as potential usability issues, assigns labels and sentiments, and even includes direct quotes from testers.

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Verified User in Automotive

Enterprise (> 1000 emp.)

3/28/2024

"quick, easy, & affordable way to conduct user testing, particularly for smaller projects or startups"

4.5/5

What do you like best about Userbrain?

Userbrain is designed to be a simple and user-friendly platform, allowing you to set up usability tests quickly. You can reportedly create a test in minutes and get feedback within hours. Compared to other user testing options, Userbrain can be a more affordable solution, especially if you only need to conduct occasional tests. Review collected by and hosted on G2.com.

What do you dislike about Userbrain?

Userbrain doesn't offer built-in video editing tools. You'll need to export clips and use separate software to edit them together. Review collected by and hosted on G2.com.

Franz D.

Small-Business (50 or fewer emp.)

1/12/2024

"Very efficient tool to test e-commerce checkouts"

5/5

What do you like best about Userbrain?

Very fast to setup, great input from testers, easy to navigate interface. Review collected by and hosted on G2.com.

What do you dislike about Userbrain?

There is nothing to dislike about the tool. Review collected by and hosted on G2.com.

Verified User in Banking

Enterprise (> 1000 emp.)

4/24/2024

"Easy to use product"

4/5

What do you like best about Userbrain?

Userbrain is easy to use, has great features and outstanding customer support. Overall, very happy with this tool for my user testing needs. Review collected by and hosted on G2.com.

What do you dislike about Userbrain?

There should be more options for downloading the test Report. Review collected by and hosted on G2.com.

Verified User in Design

Small-Business (50 or fewer emp.)

8/10/2023

"Great features and customer support"

5/5

What do you like best about Userbrain?

I have found their customer support team especially outstanding - they have acted on my case promptly, and I have managed to gather testing results in almost no time after their support.

I also found their AI analysis tool useful which optimised our workflow massively.

Thanks team ! Review collected by and hosted on G2.com.

What do you dislike about Userbrain?

It could have been more easier to invitate our my own testers (e.g. bulk/automated email invitation feature). Review collected by and hosted on G2.com.

Verified User in E-Learning

Small-Business (50 or fewer emp.)

9/19/2023

"UserBrain delivers remote usability tests super fast"

5/5

What do you like best about Userbrain?

Doing usability tests always meant a lot of work in finding the correct users to test, coordinating their availability, managing changes, etc. With UserBrain, we don't have to care about this! Usability testing is all about your app — full focus on creating the test and analyzing the results. Review collected by and hosted on G2.com.

What do you dislike about Userbrain?

There is hardly anything to dislike. We have chosen a bad strategy in terms of pricing and subscriptions, but this is mostly on us. Review collected by and hosted on G2.com.

Paul D.

Founder & CEO

Small-Business (50 or fewer emp.)

1/5/2023

"The ideal tool to test complex user flows (e.g. on-boarding)"

5/5

What do you like best about Userbrain?

Userbrain is elegantly simple. Type in the goal you'd like the user to achieve. Then wait. Soon after, you can download a video that shows the user completing (or not!) the task. A user typically spends 8-15 minutes working on the task. That's why Userbrain isn't cheap, but it's absolutely worthwhile.

Downloading the video is the best part because it's easy to share with your colleagues. We actually have user testing video viewing parties, but without the popcorn. Review collected by and hosted on G2.com.

What do you dislike about Userbrain?

I haven't experienced any problems. The customer service has been excellent — in the rare case we had a bad user test (user didn't meet our criteria), they quickly refunded the credit. I am fearful that they might remove the download-the-video feature, which IMO is the killer feature of Userbrain. Review collected by and hosted on G2.com.

Karsten M.

Partner

Small-Business (50 or fewer emp.)

4/5/2022

"I wish I had stumpled upon Userbrain 3 years ago"

5/5

What do you like best about Userbrain?

Userbrains easy interface made me set up a questionnaire within minutes. I just wanted to do a quick test and then I received some of the best product feedback I have ever gotten. Pure gold. Now we are changing parts of the product because of that feedback. Review collected by and hosted on G2.com.

What do you dislike about Userbrain?

So far I didn't find anything worth complaining about. Of course it would be cool to also see people's face for those who would be open to share a webcam. That way it becomes easier to see their face reaction while testing. Review collected by and hosted on G2.com.

Narelle M.

Marketing Manager

Marketing and Advertising

Small-Business (50 or fewer emp.)

1/31/2019

"East experience with great customer service"

5/5

What do you like best about Userbrain?

How simple the platform was and that it was half the price per video, i.e. per user review, when compared to other platforms. However, most impressive was the customer service. When there was something I couldn't do I emailed them and I got quick response from Markus who helped me sort the issue. Review collected by and hosted on G2.com.

What do you dislike about Userbrain?

The issue I had was with setting a demographic for the user test. It would have been nice to have been able to do this myself. However, it only took one email and they set all of this up for me for no extra cost. Review collected by and hosted on G2.com.