UserBit Reviews & Product Details

I love the tagging feature and how it speeds up the process of analyzing our data. I like that I can change tags as I go and don't have to search hard to find tags I have previously created. Review collected by and hosted on G2.com.

I think that the charts feature is the biggest opportunity for improvement. It is not bad, but it just is not easy to format how I would prefer Review collected by and hosted on G2.com.

EVERYTHING!!!! UserBit not only solved my issue of providing a robust qualitative research repository, but is absolutely packed with helpful tools such as robust Notes features with tagging and transcripts for video/audio files, powerful Survey analysis, the ability to quickly analyze and gather Insights and share them in a very visual way via a Project Reports, not to mention tools that help you create/share Personas, Card Sort Studies, Visual Site Maps,User Flows and Journey Maps. The value of UserBit is incredible!!!! Throughout my journey trying to find another tool similar to UserBit, I found nothing else that compared to the value and features that UserBit provides. Review collected by and hosted on G2.com.

I honestly can't think of a single thing. Every once in a while I will run into something like, "Oh hey it would be cool if this did this," but it is always an extremely minor improvement (and often I'll reach out to the UserBit team and they will sometimes consider it for a future release, or explain to me how I could use the tool differently to accomplish my task). Review collected by and hosted on G2.com.

I absolutely love how well rounded and fluid the platform is when it comes to real time collaboration, features, overall tooling for our research purposes. I love that we can pair it with our exisiting tools such as Maze and etc. It's an AMAZING paltform with Amazing support. Review collected by and hosted on G2.com.

I don't have any dislikes about this platform. Honestly, I can easily find things to complain about and I don't have one about this platform. they solve anything I ever need Review collected by and hosted on G2.com.

UserBit is by far the most flexible of the solutions in this category that we could find. We evaluated all of the ones we could find - from some fairly well-known companies to some apparent newcomers. Unlike most software solutions that require you to mold your way of thinking to the way the software happened to be coded, UserBit has proven to be easily configurable for multiple projects and our evolving needs. Even more important, they continue to impress with their ability to take customer feedback and evolve the product rapidly. I can't say enough good things about the customer experience. Review collected by and hosted on G2.com.

I can't think of anything I dislike. Frankly, it has been all positive. Review collected by and hosted on G2.com.

What I love most about UserBit is that it's a central place to conduct and store all our user research and initial UX designs for personas, journeys, site mapping, and most important quickly finding trends and insights into our experience.

The team is always super responsive to feedback and fast bug fixes as well. Review collected by and hosted on G2.com.

Can't think of anything. It's truely a great, intuitive, and very useful tool for UX teams. Review collected by and hosted on G2.com.

1. Interview management

2. Managing tags

3. Auto tagging for fast tagging

5. Great search capability.

4. Word clouds and charts as needed.

5. You can view your data in various different ways to make sense of it.

6. You can bring your surveys in here and auto-tag content.

7. I love that you can now upload various file types such as PDFs, Word etc... if you have any old research documents

8. It is truly an all in one solution

9. Fantastic support.

10. I am amazed at how many times during the day you will get a message that "Reload for a new version". The new version is there with any new features. No need to restart or wait. When you reload you can continue working and use the new features right away.

They seem to know exactly what researchers need. Thing to note is that the competitors listed here such as Product Board are not really the same. UserBit can be used for any type of qualitative research - For Foundational Research, UX research, Service Design research. Review collected by and hosted on G2.com.

I love the program. I have nothing bad to say about it.

If I encounter an element that could be better, they literally push the update quite quickly. Review collected by and hosted on G2.com.

The tool contains all the necessary functions such as:

1.Interview management

2. Managing tags and highlights

3. Auto-tagging

4. Insights

5. Word clouds, etc.

Also, the team works on improvements daily!! Review collected by and hosted on G2.com.

Absolutely nothing.

The team is very cooperative, if I have questions or suggestions they react immediately. Review collected by and hosted on G2.com.

The support is SO REACTIVE! They even create features for me, did you already see that? Me, never.

And the easyness to tags and sort everything with analytics is very very useful

Finally, I love experience maps and I can do that in that tool. Review collected by and hosted on G2.com.

I really dislike nothing. When I have a problem, the support and the team behind is always here. If I have to say something, it would be the lack of public access to personas, journey maps and insights. Review collected by and hosted on G2.com.