UsefulFeedback!

By iCasework Limited

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Your G2 page is often the first place buyers evaluate you. Take control of how your brand shows up

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4.5 out of 5 stars

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UsefulFeedback! Reviews & Product Details

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UsefulFeedback! Reviews (40)

Reviews

UsefulFeedback! Reviews (40)

4.5
40 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the ease of use and intuitive interface of UsefulFeedback!, which simplifies the feedback collection process and enhances overall efficiency. Many appreciate how it centralizes feedback, making it easier to analyze and act on insights, although some find the extensive customization options can be overwhelming for new users.

Pros & Cons

Generated from real user reviews
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Verified User in Law Practice
UL
Mid-Market (51-1000 emp.)
"Good product"
What do you like best about UsefulFeedback!?

Easy to use when organising and collating feedback from multiple channels Review collected by and hosted on G2.com.

What do you dislike about UsefulFeedback!?

Excessive feedback without proper analysis can lead to having too much information- user intervention required Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Enterprise (> 1000 emp.)
"Feedback"
What do you like best about UsefulFeedback!?

User friendly application with ease of understandable sentences Review collected by and hosted on G2.com.

What do you dislike about UsefulFeedback!?

User interface , design, template used to create every page of application Review collected by and hosted on G2.com.

Satakshi S.
SS
Digital Marketing Manager
Small-Business (50 or fewer emp.)
"Best Customer Feedback Tool"
What do you like best about UsefulFeedback!?

It is an on-demand service for capturing, managing and reporting on complaints and feedback across your entire business network. Review collected by and hosted on G2.com.

What do you dislike about UsefulFeedback!?

There is a scope to improve UI as presently it is not that great. Review collected by and hosted on G2.com.

Ankit B.
AB
UX labeller
Small-Business (50 or fewer emp.)
"Amazing service provider"
What do you like best about UsefulFeedback!?

It give us a freedom to give feedback on every topic where we need to rectify or sort out Review collected by and hosted on G2.com.

What do you dislike about UsefulFeedback!?

Nothing from my side to hate this.. and amazing quality of support from back end team so no issues at all Review collected by and hosted on G2.com.

Zakaria B.
ZB
Network & System Administrator
Information Technology and Services
Mid-Market (51-1000 emp.)
"A great software to manage complaints for any organization!"
What do you like best about UsefulFeedback!?

The best part of UsefulFeedback is that it prevents problems and reduces complaints. Since it is on the cloud, it is highly scalable, can be accessed from anywhere. It also enhances the customer experience. Review collected by and hosted on G2.com.

What do you dislike about UsefulFeedback!?

There is no direct link for a demo, but you can schedule one. The price is also not written anywhere, so you may not know how much it costs. You cannot download and host it on your server. Review collected by and hosted on G2.com.

Casey C.
CC
Paralegal
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"My experiece with UsefulFeedback!"
What do you like best about UsefulFeedback!?

The accessibility and how easy it is to get my opinions out there. The feedback from others you are serving is very important and UsefulFeedback is so simple yet very helpful compared to its competitors. Review collected by and hosted on G2.com.

What do you dislike about UsefulFeedback!?

Nothing so far. Except sometimes the app will take a little longer than usual to load. This could be a user defect though. It is perfect other than that! Very, very helpful to our school. Review collected by and hosted on G2.com.

Laura D.
LD
Recruitment and Onboarding Operations Specialist
Small-Business (50 or fewer emp.)
"Simple to use and Insightful"
What do you like best about UsefulFeedback!?

I like the modern interface and it's user friendly aspect. It's easy to train new teammates on how to use it when onboarding. Review collected by and hosted on G2.com.

What do you dislike about UsefulFeedback!?

Many recipients say it looks like spam communications and or goes to junk folder Review collected by and hosted on G2.com.

Patricia Mae C.
PC
Payroll Specialist
Small-Business (50 or fewer emp.)
"One of a kind software performance"
What do you like best about UsefulFeedback!?

An easy to use software for clients and customers where we can access it easily. It helped us improve our communication with clients complaints and also hassle free and straight to the point program Review collected by and hosted on G2.com.

What do you dislike about UsefulFeedback!?

Maybe this app is not that friendly in terms of prices. Review collected by and hosted on G2.com.

Verified User in Education Management
CE
Mid-Market (51-1000 emp.)
"Great Product!"
What do you like best about UsefulFeedback!?

The ability to capture all feedback within your network. Review collected by and hosted on G2.com.

What do you dislike about UsefulFeedback!?

Although is has a free trial, pricing may be a little high. Review collected by and hosted on G2.com.

Verified User in Food & Beverages
AF
Small-Business (50 or fewer emp.)
"an amazing tool to document cases and manage all complaints"
What do you like best about UsefulFeedback!?

they're cloud based and has an AI learn from current complaints Review collected by and hosted on G2.com.

What do you dislike about UsefulFeedback!?

the mobile app sometimes doesn't work properly Review collected by and hosted on G2.com.

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What is UsefulFeedback! used for?

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UsefulFeedback! Features
Knowledge Base
Searchable Articles
Community Forums
Branding
Automation
Artificial Intelligence
All-Employee Access
Supporting Documents
Two-Way Communication
Priority Case Alerts
Trend Analysis
Performance Monitoring
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UsefulFeedback!