Upwork Pros and Cons

I love how easy the website and app are to use. It's very well organized and user friendly. When I have a project, I use it daily, especially for the time tracking and the messaging features. Downloading and signing up was easy. I have never had to work with customer service, so I can't speak to that. Review collected by and hosted on G2.com.

the app version on the mac needs some improvements. When you closeout the main page, it automatically reduces to a paired down version. I cannot figure out how to bring the full version back up without quitting the app entirely and reopening. Review collected by and hosted on G2.com.

i have been working with upwork since last 1 year and it was a great experience has been mostly positive and i easily found clients that matches my skills.

The communication with client is smooth and payment system is very secure which give a peace of mind. Review collected by and hosted on G2.com.

till now i don't feel anything discomfort with upwork Review collected by and hosted on G2.com.

The initial payment of the client are reasonable and the client is across from the world. So getting exposure to work is more even earning more money per hour rate also good Review collected by and hosted on G2.com.

Some are the client are offering work demographics only and they preferred their location so the posting of that type of vendors are not useful to across globe freelancers. Review collected by and hosted on G2.com.

Upwork offers a vast area for freelancers across number of industries, making it easy to find freelance work. Its user-friendly interface allows quick navigation and clear communication between clients and freelancers. The filter features make it easy to find relevant projects, and the review and rating system helps to build trust and credibility. It is easy to use for anyone, and their consumer support is somewhat better than other apps Review collected by and hosted on G2.com.

The service fees is very high, for new freelancers who haven’t built long-term contracts, as Upwork takes a good percentage from earnings. Also, the platform can become saturated, making it difficult for new freelancers to compete. The customer support, while responsive, sometimes lacks depth in resolving more complex issues. And the ease of integration is not at all there. Review collected by and hosted on G2.com.

I like how easy it is to find jobs on this platform and get interviewed in as early as a week of waiting. Review collected by and hosted on G2.com.

Probably the cost of connects to purchase Review collected by and hosted on G2.com.

Upwork is easy to use and implement. They have great support service. Review collected by and hosted on G2.com.

It is very difficult to change country of residence once you have created the account Review collected by and hosted on G2.com.

I liked that there are many other platforms available Review collected by and hosted on G2.com.

As a long-standing client of Upwork, it deeply saddens me to say that the platform has significantly declined in quality and client satisfaction over the years. I’ve previously spoken highly of Upwork, having found great freelancers through the site, but now I feel compelled to speak out about its shortcomings.

Upwork’s management appears short-sighted in their decision-making, focusing more on immediate profit than fostering long-term relationships with their users. This has led to increased fees, poor customer support, and restrictive policies that make it difficult for both freelancers and clients to thrive. It’s clear that their priority is no longer about creating a mutually beneficial environment but maximizing revenue at the expense of user experience.

Additionally, I’ve noticed a sharp decline in the quality of available talent, with many experienced freelancers choosing other platforms due to these very reasons. This has left clients like myself facing higher costs for lower-quality work, which is frustrating and unacceptable.

After years of loyalty, I am extremely disappointed and will now be exploring alternative freelance platforms. There are far better options out there that offer more transparency, better service, and truly care about fostering long-term relationships between clients and freelancers.

Upwork had great potential, but its current path is not sustainable. I can no longer recommend it, and I intend to speak just as strongly against it as I once did in favor of it. Review collected by and hosted on G2.com.

It used to be a really good platform. But I can't say anything good at this moment. Review collected by and hosted on G2.com.

They are greedy and require conencts for everything. They either can't control spam job or they are funding spammers. Review collected by and hosted on G2.com.

Upwork is most use friendly application you'll ever find as freelancing tool.

Compare to other tools like fiber, truelancer etc. upwork provide easy option for freelancers and hirers. Review collected by and hosted on G2.com.

The recent policy change for badge providing can be improved. Rest is great. Review collected by and hosted on G2.com.

Public hub for entrepreneurs to gain traction in their line of business without having to go knock on every door wasting time.

Here you get to show what you got and control your content. Best thing is the personal contact from clientele to build a better relationship. Its very easy to use and get help or support when needed. You have unlimited time to use, upload work and check on messages. Review collected by and hosted on G2.com.

As much as I like the software I do have issues from time to time but that is just aminly because I'm not getting as much atention as I would like on my work. Review collected by and hosted on G2.com.