--- title: Upserve Reviews meta_title: 'Upserve Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 90 reviews by the users' company size, role or industry to find out how Upserve works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 90 scale: '5' date_modified: '2026-07-07' parent_category: name: Restaurant url: https://www.g2.com/categories/restaurant --- # Upserve Reviews **Vendor:** Upserve **Category:** [Restaurant POS Systems](https://www.g2.com/categories/restaurant-pos) **Average Rating:** 4.1/5.0 **Total Reviews:** 90 ## About Upserve Upserve POS is the industry-leading, cloud-based Point-of-Sale (POS) system used by thousands of restaurants with a passion for providing remarkable hospitality. Designed by restaurateurs for restaurateurs, Upserve POS merges an easy-to-use interface with modern capabilities so you get smooth operations and the ability to focus on your people and guest experience. Combined with Upserve HQ and payment processing, this is the only complete restaurant management solution in the industry, purpose-built for the restaurateur. ## Upserve Reviews ### 1. Breadcrumb is a professional, easy to use, change information without a hassle! **Rating:** 5.0/5.0 stars **Reviewed by:** Patty H. | Business Development Executive\RBSM, Facilities Services, Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2016 **What do you like best about Upserve?** Super support if I have a problem or don't know how to enter something! Very easy to train employees at every level... **What do you dislike about Upserve?** That Upserve owns them. I didn't know that we would need to pay more to have Breadcrumb once Upserve took over.. they blind sited me... Not a professional company... Breadcrumb is..... **Recommendations to others considering Upserve:** Make sure you know what Upserve does vs Breadcrumb... I now have to pay more for Breadcrumb and get duel reports... for no reason... So sad that Breakcrumb had to be purchased by Upserve... bummer... **What problems is Upserve solving and how is that benefiting you?** Data capture makes my "accounting" brain relax! I spend WAY less time deciphering didn't categories of information for different needs.. ie.. tax accounting, tracking sales, etc. **Official Response from Kaylen Little:** > Hi Patty - Thank you for your review and follow-up with your account manager via email. Sorry that you missed each other, but we understand that things come up during the day! We'd like the opportunity to keep your business so Bobby will continue to follow up and ensure that we address your needs and clarify any miscommunication that occurred. We appreciate your business and will do whatever we can to ensure you are happy with the product and support you and your business operations. Here's to a wonderful holiday season! ### 2. User friendly, relatively accessible customer support. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2016 **What do you like best about Upserve?** Breadcrumb as a POS is very easy to use for servers and bartenders, as well easy to program new and changed items. It is easy to use when tracking hours or locating old checks to reference or email to the guest. Phone support is available 24/7, and most customer service reps are fluid in helping fix the problem. **What do you dislike about Upserve?** The only support offered is over the phone, there is no tech support that can come out and physically help you with any hardware issues. Certain basic and necessary pieces of hardware are marked up incredibly high based on what they cost at any other computer retailer. Just know that the system itself is relatively inexpensive compared to Aloha or Micros, however they will charge you for every small piece that you also need to be fully functional. There is no function print out an item sales report or Product Mix directly from the POS terminal (similarly as the servers print out their reports), there is also considerable lag time on getting an accurate report on busy nights. **What problems is Upserve solving and how is that benefiting you?** It's very helpful in tracking items sold over the course of ANY period of time. As well, tracking holiday sales and specific items on certain days to plan for the future. **Official Response from Kaylen Little:** > Hi there and thank you for your review. We're glad to hear you find the system easy to use and that you've had good experiences with our customer support lines. It's always great to hear this kind of positive feedback and we will pass the word on to our support team. We also hear your concern regarding support that can physically be at your location for any hardware issues. We understand and will bring this feedback to our team as well. It's this type of feedback that helps us grow and continue to improve the customer experience. Feel free to reach out to your dedicated account manager to ensure you're using all that the product has to offer, and more. ### 3. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2016 **What do you like best about Upserve?** I should add a caveat: we are a small restaurant using only one breadrcumb ipad terminal. I am not sure how well breadcrumb works for larger restaurants. For small restaurants like ours it was a perfect fit from the beginning. Buying an ipad and installing an app, was far less expensive than traditional restaurant POS systems like Aloha. It was initially developed by people in the industry so we all found it very intuitive to use, very little training involved to this day with new front of house staff members. The regular updates to the software have consistently made it more robust and with better functionality. I like ease of use, price point and functionality best. **What do you dislike about Upserve?** I think the next logical step for Breadcrumb would be to incorporate a reservation system to the POS or to have open table or something similar integrate with it. There have been a few times where updates have caused issues, but this has happened to us rarely. The biggest issue we has was before the offline mode was introduced. If our internet went down we were back to writing paper checks and not able to accept credit cards. With offline mode, all of that was fixed. **Recommendations to others considering Upserve:** Highly recommended, there is a little bit of a learning curve but wonderful restaurant software. **What problems is Upserve solving and how is that benefiting you?** I do not make as much use as I could of tracking inventory, net profit and employee tracking functionality, but we are a small business and these tools are more likely more useful to larger restaurants. Once we started using breadcrumb instead of being a s cash only restaurant, we were able to increase our price point. **Official Response from Kaylen Little:** > Hi there - Thank you so much for your review! We are glad to hear that the Breadcrumb set up and ease-of-use have been positive experiences at your restaurant! We're always looking for customer feedback that will continue to help us grow and develop our product, so thank you. If you have any questions about how to track your inventory, please don't hesitate to reach out to your dedicated account manager. In addition, our 24x7x365 support is always available when you need it! Happy Holidays! ### 4. Breadcrumb Review **Rating:** 4.0/5.0 stars **Reviewed by:** Bailey S. | Managing Partner, Entertainment, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2016 **What do you like best about Upserve?** Mobile access has been great and is fast and easy to use.. Cloud based data makes working anywhere easy. The ease of inputting new product or editing existing product is great. **What do you dislike about Upserve?** While it has improved in the last year, outage issues were a problem for quite awhile. Would love to see it geared toward bars a bit more, especially ion regards to inventory. **What problems is Upserve solving and how is that benefiting you?** Tracking sales in real times, updating product inventory easily and accurately. Solving issues from offsite with ease and speed has been key as well. Tracking employees time and impact on sales. ### 5. Positive Review for Breadcrumb POS **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2016 **What do you like best about Upserve?** We like the ease of day to day operations. We have had pretty good experience in offline mode. Our other POS, at our other location, struggles to function in offline mode. **What do you dislike about Upserve?** That you can't split items on a check easily; for example a 4 top wants to split a bottle of wine. You're unable to split a single menu item between checks without splitting the whole check evenly. I also don't like that Breadcrumb doesn't sort a ticket by seat number. This slows the server down when ringing in a ticket by seat number with multiple courses. **What problems is Upserve solving and how is that benefiting you?** Breadcrumb function pretty well in offline mode. We've experienced a handful of major power outages in which it struggled upon power return. But, for the most part, works well. **Official Response from Kaylen Little:** > Hi there - Thank you for leaving us a review and for your candid feedback. It's customers like you that help us to continue to improve and grow our product. We're glad you find that Breadcrumb helps with your day to day operations and that your experience during power outages has been better than anticipated, with the ability to process offline. We're sorry to hear about the difficulties with splitting a single item and with the inability to sort a ticket by seat number. We area always looking to continue to improve the product, so your feedback is appreciated. Thanks again for leaving us a review and we look forward to our continued partnership! ### 6. Cool and easy to use but has its drawbacks **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Wine and Spirits | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2016 **What do you like best about Upserve?** It's easy to use and has a nice interface. **What do you dislike about Upserve?** It only works on the Apple platform. Many of my employees have Android devices. Also, Apple devices are expensive, unreliable and are expensive to maintain and repair. The equipment also has broken for us rather frequently. We have had to replace multiple components more than expected and we are not particularly high volume. The cost is also high considering our volume. I do not like a licensing-type pricing structure and would rather pay one time if the company will not warrant the components during our use. **What problems is Upserve solving and how is that benefiting you?** It's an intelligent cash register but it really only works well for a fast food type restaurant. **Official Response from Kaylen Little:** > Hi there and thanks for leaving us a review. We appreciate the feedback and understand some of your concerns regarding the Apple integration and the components you need to run an efficient operation at a high volume. We are continuing to take our customer feedback to help improve the product and improve the customer experience, and we'll be sure to bring this to our product team. In the meantime, please feel free to reach out to your dedicated account manager for help with any questions you have or reach our 24x7x365 support line. Thanks again for your review and we hope you have a great holiday season. ### 7. Simple, stable and outstanding reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Brenton B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2016 **What do you like best about Upserve?** Off line capabilities, ease of programming, reporting on all aspects of the business **What do you dislike about Upserve?** Setting up specials is cumbersome. You have to reload all the beers you are putting on special for happy hour as apposed to just coding a set time frame price change. **What problems is Upserve solving and how is that benefiting you?** Stability. Doesn't crash and don't have to be a computer expert to work it . The insightful reporting as well makes for easier decisions. **Official Response from Kaylen Little:** > Hi Brenton - Thank you for your review. It’s customers like you that help us continue to grow and improve. We’re glad you enjoy our insightful reporting. Your account manager let me know that it was a pleasure speaking with you as well. On your next scheduled call, you will be going over an option that will make it less cumbersome to create a special. If you ever have more questions on how to utilize our product , please reach out to your dedicated account manager. We also have 24x7x365 support team who is available to answer your questions. Thanks and have a great holiday season. ### 8. We like Breadcrumb for being intuitive but have problems with service outtages. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2016 **What do you like best about Upserve?** It's really easy to use. The interface is really simple and a new server can easily guess how to do things like delete an item without asking a manager how. **What do you dislike about Upserve?** Tech support could be better and we have had problems with the iPads staying connected to our wifi/the iPads connecting to the printers etc. The iPad actually doesn't really function in offline mode and reconnecting during a busy service is a real pain. **What problems is Upserve solving and how is that benefiting you?** Not sure what this question is about? We just use this as a POS. It's easier to train new servers with than our old system. **Official Response from Kaylen Little:** > Hello and thanks for your review! We're so glad you find the system easy to use, especially for new hires. We're also continuously looking to improve our response to call time and hope to continue to improve in this area moving forward. Thanks for taking the time to leave us a review and if you have any questions, please don't hesitate to reach out to your dedicated account manager. Have a great holiday season! ### 9. Not a trusted customer service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2016 **What do you like best about Upserve?** Sometimes I got good tech support on the phone they know what they are doing, Sometimes they don't know anything. **What do you dislike about Upserve?** The communication is very bad with returning my calls or emails, I asked for the menus to reprogram and Briana did half of the job after I had to send her 10 emails 5 phone calls until today 2 month started she didn't fix it!!!! **Recommendations to others considering Upserve:** Be sure to get what they promise you before signing up **What problems is Upserve solving and how is that benefiting you?** Asking to add customer nome on the check? Briana who started the account didn't help me!!!!! **Official Response from Kaylen Little:** > Thank you for your review! It's customers like you that continue to help us grow and improve. We're sorry to hear your calls / emails haven't always been returned. We can assure you, our customers are our top priority and we will work hard to ensure we improve our communications moving forward. Please feel free to reach out to our 24/7/365 support line at support@breadcrumb.com who will also be able to help escalate your calls. If you could also respond to this message with your name and restaurant name, I am happy to find out who your account manager is and ensure they reach out to you immediately. Thanks for your review and I hope we can get your questions answered as soon as possible. ### 10. The product is easy to use and robust. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wine and Spirits | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2016 **What do you like best about Upserve?** Item searchability is one of my favorite features for staff. The reporting mechanisms are also excellent for management and offsite monitoring. It is easily programmable and provides great in depth information on demand. **What do you dislike about Upserve?** I would like a more robust phone app for management purposes. I would like to be able to access and edit items from my phone on the fly without having to use a web browser. **Recommendations to others considering Upserve:** Make sure you have a strong internet connection of at least 15mbps **What problems is Upserve solving and how is that benefiting you?** Tracking and reporting for alcohol sales is very easy with this system. **Official Response from Kaylen Little:** > Hello there - We appreciate you taking the time to leave us a review! It's great to hear that item searchability is a favorite feature and that your staff is also utilizing the tool. It's our goal to help restaurants succeed and exceed guest expectations, and this part of our reporting is a helpful way to make the experience that much better for your guests as well as your staff. We have noted your feedback regarding our mobile app and will pass this information along to our product team. We're always looking for customer feedback to continue to develop our products. Thanks again for taking the time to leave a review and have a great holiday season. ### 11. Average. It works decent. I have been content. **Rating:** 3.0/5.0 stars **Reviewed by:** Felipe D. | Exec Chef/ Partner, Restaurants, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2016 **What do you like best about Upserve?** Simple interface. Easy to use for everyone. New people get it fast. **What do you dislike about Upserve?** Very little to do beyond a simple POS. Offline mode is terrible. I just stop using the system and turn to cash only creating many headaches. **What problems is Upserve solving and how is that benefiting you?** Simple POS that is affordable. It works and that's it. **Official Response from Kaylen Little:** > Hi Felipe! Thank you for your review. It's customers like you that help us continue to grow and improve. We're glad you enjoy the interface of the Breadcrumb POS. If you ever have more questions on how to utilize our product , please reach out to your dedicated account manager, Allison, who will be happy to schedule a time with you. Allison has shared that she has left you a voicemail and has sent you an email to find a time to hear more about your experience. We also have 24x7x365 support team who is available to answer your questions. Thank you! ### 12. Fairly good **Rating:** 4.0/5.0 stars **Reviewed by:** Jeff H. | Partner, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2016 **What do you like best about Upserve?** Ease of use. Ability to make changes without a specialist involved. App information and integration with Upserve. **What do you dislike about Upserve?** Intermentent sevice, down time, difficulty in getting Simone to come in to our restaurant to see the problem. **What problems is Upserve solving and how is that benefiting you?** Compiling daily information, seeing all property data, fast payment time. **Official Response from Kaylen Little:** > Hi Jeff, Thank you so much for your feedback. We’re happy to hear you find Breadcrumb POS by Upserve easy to use and very intuitive. We’re also glad you’re enjoying Upserve’s ability to unlock valuable data from your POS system. I see that our support team was able to address the intermittent drops in service with one of your partners, but please don’t hesitate to reach out to our support team if you continue to experience any issues at all. We strive to improve our product and services here at Upserve, and we greatly appreciate your honest feedback. We truly value your business as a customer of Breadcrumb POS by Upserve. ### 13. Breadcrumb Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2016 **What do you like best about Upserve?** User friendly for servers Quick reference to data **What do you dislike about Upserve?** Unable to obtain data and transfer into an excel format Inability to read server's average ticket per day vs per week in a glance. **What problems is Upserve solving and how is that benefiting you?** I have more issues than solutions regarding breadcrumb. I believe with Upserve, it may be resolved. We have an appointment with Upserve next week to discuss the issues and solutions. We hope to get the benefits then. **Official Response from Kaylen Little:** > Hi and thanks for leaving us a review. It's great to hear your servers find the system easy to use and that it provides quick data when you need it most. We also appreciate you letting us know some of the issues you have, so we can work to improve the system. It's great to hear you have a call with our team this week to discuss the opportunity to use Upserve, to help you navigate all of the valuable data you collect on a day-to-day basis. We can assure you that our customers are our top priority and we strive to ensure that you are making the most out of our products to help your business grow. Thanks again for your review! ### 14. Holland Omaha, NE **Rating:** 4.5/5.0 stars **Reviewed by:** Emily K. | General Manager, Food & Beverages, Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2016 **What do you like best about Upserve?** User friendly and good Support. Tracking is great. **What do you dislike about Upserve?** My unit is not set up for our needs. Goes offline often **What problems is Upserve solving and how is that benefiting you?** Theft, tracking and reporting issues have improved. ### 15. Breadcrumb POS **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2016 **What do you like best about Upserve?** iPad based POS. Simple interface, tied into CC payments for real data analysis. **What do you dislike about Upserve?** Really wish they'd follow through with QBO interface. Now if they'd also interface with my payroll... true vertical integration. Wouldn't that be nice? **Recommendations to others considering Upserve:** Make see you have fast enough internet. If possible keep or make sure you have wired back up in case your wifi goes down. **What problems is Upserve solving and how is that benefiting you?** POS costs are out of control. This solves that. Our system was under 3k vs 10+ for more traditional POS providers like Micros. Real time access from anywhere you have internet isn't bad either. **Official Response from Kaylen Little:** > Hi there, thanks for leaving us a review. We appreciate the feedback as we're always looking to improve and develop our product. We'll take your comments and bring them to our product team who is takes all requests into careful consideration. We're happy to hear we've helped save money while also giving you access to your business at all times. Have a happy holiday and we look forward to our continued partnership. ### 16. Easy to use product **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2016 **What do you like best about Upserve?** Easy to use product. Short learning curve. **What do you dislike about Upserve?** It is still a relatively new product so it does have some quirks. The way it was first developed didn't allow for a total restaurant sale to be generated so instead of logging in an individual, we logged on as one person. It solves the problem, however. there is no accountability for each user. Updates along the way changed how reports were made and continuity of my books are a mess. **What problems is Upserve solving and how is that benefiting you?** An easy way to keep track of monthly sales **Official Response from Kaylen Little:** > Hi there - thank you for leaving us a review! It's great to hear you find the product easy to use and you were quick to pick up on how the system works. The product has definitely evolved since we acquired Breadcrumb, and I would highly recommend you reach out to your dedicated account manager who can help walk you through some new features, specifically when it comes to logging in different users. We are also able to help streamline your reports so they're easy to pull and easy to read. Hoping to hear from you and we look forward to our continued partnership! ### 17. BC review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2016 **What do you like best about Upserve?** That it saves the credit card numbers when working offline and can email receipts from the home page. **What do you dislike about Upserve?** Too many buttons to push to modify items - it is difficult to use it quickly in a full service restaurant with a bar **What problems is Upserve solving and how is that benefiting you?** It is less expensive than other POS systems **Official Response from Kaylen Little:** > Hi there and thank you for leaving us a review. We're happy to hear you find offline mode a beneficial feature to our product as well as the ability to email receipts. These are all parts of the product we're continuing to improve and grow. We also appreciate your candid feedback regarding the modification of items and will continue to try and streamline these processes for our customers. If you have any questions, your dedicated account manager is available via email and phone, along with our 24x7x365 support lines. Thanks again for your review and have a good holiday season. ### 18. It has been positive, user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2016 **What do you like best about Upserve?** It is simple and very user friendly. It is easy to train all of our staff including management. **What do you dislike about Upserve?** I wish I could delete things instead of just "archive" **What problems is Upserve solving and how is that benefiting you?** We love the ability of offline mode! it has saved us from pen and paper messes a few times. **Official Response from Kaylen Little:** > Hi there - Thank you for leaving us a review online. Your feedback is greatly appreciated! We're happy to hear that you find Breadcrumb easy to use and helpful when it comes to training and managing your staff. We hear you regarding the inability to delete, and will keep our product team posted on this idea as we're always looking to improve the product. Thanks again for taking the time to leave us a review and we hope you have a great holiday season. ### 19. POS provider for over 1 year **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2016 **What do you like best about Upserve?** Intuitive, ease of use. Staff loved it compared to Aloha, which we used previously. Back office was also much easier to add items, make changes as compared to Aloha. **What do you dislike about Upserve?** Intermittent lack in service. Also, many of the times it was down for servicing was on peak days, which made little sense. Also, the inability to separate revenue centers as we would have liked. **Recommendations to others considering Upserve:** Use it! Especially for a 1 store business. Very intuitive, easy to use. **What problems is Upserve solving and how is that benefiting you?** Ease of use. Easily make changes to menu, add items, etc. **Official Response from Kaylen Little:** > Hi there - Thanks for leaving us a review! Your feedback is greatly appreciated as we continue to grow and improve. We understand you've experienced some issues during peak time periods and want to ensure our team is doing what they can to mitigate these issues. With that said, we're happy to hear the positive feedback regarding the system as a whole, being intuitive and easy to use and hope we can continue to uphold this standard. We appreciate your willingness to recommend our product and encourage you to continue to use your dedicated account manager as a resource for any questions you have regarding the system! Thanks and have a great holiday season. ### 20. Breadcrumb is an adaptive POS system with a focus specifically on restaurant management. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2016 **What do you like best about Upserve?** That it was a POS specifically designed for restaurants. **What do you dislike about Upserve?** All features are not available yet. Ex. Direct access to download to quick books online and excel. **Recommendations to others considering Upserve:** Utilize the Install help to completely upload menu information. **What problems is Upserve solving and how is that benefiting you?** The reporting feature and metrics allow for a lot of insight into the business. **Official Response from Kaylen Little:** > Hi there - Thank you for taking the time to leave us a review. We're happy to hear that you're able to utilize our reporting to provide you insight into your business. It's so important that you have access to this information so you can use it to streamline operations and exceed your guest expectations. Please feel free to reach out to your dedicated manager as new features roll out. Thanks again and enjoy the holiday season! ### 21. Breadcrumb **Rating:** 5.0/5.0 stars **Reviewed by:** Mark L. | Owner, Food & Beverages, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2016 **What do you like best about Upserve?** The system is user friendly and easy to program. **What do you dislike about Upserve?** There is nothing in the program that I dislike it is user friendly and the support is prompt I highly recommend the system to anyone that has a restaurant **What problems is Upserve solving and how is that benefiting you?** It was easy to integrate a credit card processing company **Official Response from Kaylen Little:** > Mark, thank you for your positive review! We're glad to have customers like you supporting and promoting our POS solution. We put tremendous consideration into making Breadcrumb user friendly and intuitive, and it's always a pleasure to hear from our restauranteurs that they've taken note. That being said, there is always more to learn. If you'd like to schedule a training session with your dedicated account manager, John, feel free to reach out to him directly and we can make sure you're getting all the value you can out of the system. Thanks again! ### 22. I manage a couple restaurant using Breadcrumb POS system. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2016 **What do you like best about Upserve?** The actual POS operation is very intuitive. Great for full service restaurant. **What do you dislike about Upserve?** - Customer service is hard to reach. - Gift card option is very expensive and financial feasible for small business. - Menu editing navigation is not fluent enough. **What problems is Upserve solving and how is that benefiting you?** Great for tracking financial information. **Official Response from Kaylen Little:** > Hello and thanks for leaving us a review. Your feedback is important to us as it helps us improve and update our product to benefit your business. We're glad to hear you find the system intuitive and great for the full service restaurant segment. We also understand that you have had a hard time reaching our support team, have run into some difficulties with finding the right gift card vendors, and that there are some issues with our menu editing functions. Your account is our priority and we want to ensure you're in touch with your dedicated account manager, who will be happy to walk through any questions you have. Please know that they are there to support you and ensure that you are getting the most out of Breadcrumb. Thanks for your review and we hope you continue to see the insights you need to help grow your bottom line. Have a great holiday season! ### 23. Gets the job done! **Rating:** 3.5/5.0 stars **Reviewed by:** Jackson K. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2016 **What do you like best about Upserve?** Very easy to use! Time clock is a nice feature. Reporting is extensive, especially if you have upserve as your processor. **What do you dislike about Upserve?** Beings everything is wireless, we do see some disruptions every now and again. **What problems is Upserve solving and how is that benefiting you?** We aren't loosing tockets, saving our staff time and footsteps. **Official Response from Kaylen Little:** > Hey Jackson, We just wanted to say thank you for your review. We really appreciate the feedback, and we are glad you are finding great value in the reporting. As your account manager Bobby mentioned, if you subscribe to status.breadcrumb.com, you will be notified of the reason that you might be having connectivity issues. But once again, we want to say thank you for your continued support, and we hope we can do more of the same for you. ### 24. We are very happy with the ease of use of breadcrumb. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2016 **What do you like best about Upserve?** The easy programming, hq acessibility, and on the fly maintenance **What do you dislike about Upserve?** Customer service, seems like no direct dedicated BC help line. **Recommendations to others considering Upserve:** Just to make sure the future of this product is secure with the Upserve buyout etc. **What problems is Upserve solving and how is that benefiting you?** Inventory, easy to keep track of. **Official Response from Kaylen Little:** > Thanks for taking the time to leave us a review. It's this type of feedback that continues to help us grow and improve. We do have a dedicated BC support line, which can be reached at: Phone: 888-514-4644 Option 1 or we have the following options as well: Web: https://support.breadcrumb.com/hc/en-us Email: support@breadcrumb.com We're glad the system has helped you track inventory more efficiently and are continuing to improve the product. Thanks for leaving us a review and we hope you have a great holiday season. ### 25. Pretty Good! **Rating:** 4.5/5.0 stars **Reviewed by:** Servio G. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2016 **What do you like best about Upserve?** How ease and practical the use of Breadcrumb is. **What do you dislike about Upserve?** All the bugs and crashes that happen pretty often. **What problems is Upserve solving and how is that benefiting you?** We use it as a POS system and one of the benefits is the cost that we pay for the use of the software. ### 26. Works just fine **Rating:** 4.0/5.0 stars **Reviewed by:** Bill W. | Brewer/Owner, Food & Beverages, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2016 **What do you like best about Upserve?** Ease of use, simple understanding, reports. **What do you dislike about Upserve?** We are a small brewery taproom and not having the ability to have employees handle their own tabs as well as being able to add to or close other tabs. **What problems is Upserve solving and how is that benefiting you?** Ease of tracking employee hours **Official Response from Kaylen Little:** > Hi Bill, Thank you for taking the time to leave a review and I’m glad you find the navigation and backend features easy to use. Your account manager, Bobby, spoke with you recently and he let me know you mentioned how you would like the ability for checks to remain open for other employees. This is definitely something we can suggest to our product team, as a means of reconciling reporting. Again, thanks for your time, and we look forward to working with you in the future. ### 27. A necessary tool just like every other Pos **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2016 **What do you like best about Upserve?** User-friendly - easy to train the staff on **What do you dislike about Upserve?** Maintenance: Doesn't remember customer's email. Difficult to work offline. **Recommendations to others considering Upserve:** Obtain training on hardware setup - learn how to use the menu setup. **What problems is Upserve solving and how is that benefiting you?** It is easy to look up transactions using quicker customer interfaces. ### 28. Owner **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Wine and Spirits | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2016 **What do you like best about Upserve?** The cost and ease of entering information **What do you dislike about Upserve?** System goes down frequently (have had comcast our internet provider out several time but the signal strength does not seem to be the issue). Poor follow up on product and updates. **What problems is Upserve solving and how is that benefiting you?** Reporting is benefincial **Official Response from Kaylen Little:** > Hello and thank you for leaving us a review! It's great to hear you enjoy the cost and ease-of-use that you experience with Breadcrumb. We appreciate the feedback and are constantly looking to improve the product, so please don't hesitate to reach out to your dedicated account manager if you run into issues or have ideas on how to ensure you continue exceeding your guest experience. We will also make sure our communication improves so you know when we're updating the product. Thanks again for your time and have a great holiday season. ### 29. Fantastic-great reports and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2016 **What do you like best about Upserve?** Ease of use. From set up to daily usage. **What do you dislike about Upserve?** Cannot easily split checks or add seats on an open check **Recommendations to others considering Upserve:** Do it! **What problems is Upserve solving and how is that benefiting you?** Working without solid data. We are now able to utilize our POS as a business tool. **Official Response from Kaylen Little:** > Hi there - Thanks for leaving us a review, we appreciate you taking the time to do so. We're happy to hear you find the product easy to use and that you can use it on a daily basis. We can also make sure that you know exactly how to split checks as it's a very useful tool. Please reach out to your dedicated account manager or we have a 24x7x365 support team that can also be available. Overall, thank you for your feedback as it helps us continue to look at new ways to innovate our product. Please reach out to your dedicated account manager or we have a 24x7x365 support team that can also be available. Have a great holiday season! ### 30. Excellent service and flexible to my business needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2016 **What do you like best about Upserve?** The flexibility to add or remove products and the reporting capabilities **What do you dislike about Upserve?** Some of the screen flows cannot be modified **Recommendations to others considering Upserve:** The reporting is excellent and the service is great. **What problems is Upserve solving and how is that benefiting you?** Quick service because of the POS system **Official Response from Kaylen Little:** > Hi there - Thanks for leaving us a review! Your feedback is greatly appreciated as we continue to grow and improve. We are happy to hear you enjoy the flexibility to add or remove products and that you are making the most of our reporting functionality. We also hear that you have run into some issues with the screen flows which cannot be modified. This type of feedback is helpful as we're always looking to bring this type of information to our product team who is always on the lookout for innovative ways to improve the product. So thank you! If you have any questions, please don't hesitate to reach out to your account manager or our 24x7x365 support line. Thanks again and have a good holiday season! ### 31. Solid product, expensive **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2016 **What do you like best about Upserve?** Simple, easy to use interface. Intuitive access to reports. **What do you dislike about Upserve?** It is expensive. Wish there was an interactive inventory feature for wine lists **What problems is Upserve solving and how is that benefiting you?** Our administrative offices are off site - provides good access to shared info. **Official Response from Kaylen Little:** > Hi there - Thank you so much for your review. We're glad you're enjoying our product and that it's been easy for you to use while also being intuitive and resourceful. We are always looking for customer feedback to continue to improve and develop our product. Please continue to let us know how we're doing! Have a great holiday season and thanks again for your review. ### 32. Overall very happy with Breadcrumb **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2016 **What do you like best about Upserve?** Quick ease of use, very intuitive. Automatic updates. Great backend. **What do you dislike about Upserve?** You cannot split a single item over 2 checks. **What problems is Upserve solving and how is that benefiting you?** We're able to transport our terminals b/w types of service (fast-casual & full-service). **Official Response from Kaylen Little:** > Hello - Thank you for your review! It's customers like you that continue to help us grow. In terms of splitting checks, please reach out to your dedicated account manager who would be happy to walk through the process. In addition, we're happy to hear you find the product easy to use and intuitive, while also being able to be flexible with where you place your terminals. If you have any questions at all, we're here to listen and our support team is also available 24x7x365 for any technical issues you may have. Thanks again for your review and we look forward to working with you. Happy holidays! ### 33. So far so good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2016 **What do you like best about Upserve?** Easy to use and consistently good customer service **What do you dislike about Upserve?** not sure yet since we are new to using the system **What problems is Upserve solving and how is that benefiting you?** more streamlined reporting **Official Response from Kaylen Little:** > Hello and thanks so much for your review! We're glad your experience with our customer service has gone so well - we continue to pride ourselves in top of the line support and appreciate your positive feedback. Please feel free to reach out to your dedicated account manager with any questions as you continue to grow, streamline your reporting, and improve business operations. Have a great holiday season! ### 34. Intuitive and mobile but glitchy. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2016 **What do you like best about Upserve?** It's easy enough to use and very mobile. Not clunky like traditional POS systems **What do you dislike about Upserve?** Breadcrumb Live doesn't work. The network sometimes disrupts our flow of business during busy times. Connecting to customer service often takes a long time. **What problems is Upserve solving and how is that benefiting you?** POS for a restaurant. Reporting is efficient and having Breadcrumb Live is a great feature when it works. **Official Response from Kaylen Little:** > Hi there and thank you for leaving us a review! We appreciate your feedback as it's a great way for us to hear from our customers so we can continue to improve the product. We're glad you enjoy the usability and the look and feel of our tablet based point of sale. We also hear and understand that there are some issues with connectivity during busy times. We'll continue to monitor this and strive to improve. Thanks again for your review and please don't hesitate to reach out to your dedicated account manager, who can walk through any questions you have. Thanks and have a great holiday season. ### 35. Breadcrumbs **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2016 **What do you like best about Upserve?** I like how easy to use the front of the house software is. **What do you dislike about Upserve?** I dislike how minimal reporting is. I also dislike how not they charge me for the merchant fees as one big lump sum as opposed to taking it out of every transactions. **What problems is Upserve solving and how is that benefiting you?** Not solving any business problems. **Official Response from Kaylen Little:** > Hi there and thank you for your review. We appreciate the feedback as we continue to learn from our customers to develop our product. Please don't hesitate to reach out to your dedicated account manager who can walk you through our reporting structure and discuss any concerns you might have. We want to ensure that every concern is taken care of promptly, and the best way to do that is to hop on a call with your account manager. We also have a 24x7x365 support line for any technical questions / issues you might be running into. As mentioned above, we want to ensure your experience is a positive one and we will do whatever we can to ensure your business operations are running smoothly. ### 36. Mostly Good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2016 **What do you like best about Upserve?** The ease of use and inexpensive cost. It's mostly fine but can be glitchy. **What do you dislike about Upserve?** It tends to cut out at very busy times and when that happens, there is no customer support **Recommendations to others considering Upserve:** It's affordable but isn't totally amazing all the time. **What problems is Upserve solving and how is that benefiting you?** We're able to have a pos system, which is great. **Official Response from Kaylen Little:** > Thank you for leaving us a review! We are always looking to develop and grow, and it's customer feedback that allows us to do so. It's great to hear you find the system easy to use but we're sorry to hear that the system cuts out when you are experiencing busier times. We will continue to develop our product to make it cater to the customer and guest experience. If you ever have any questions or issues moving forward, please feel free to reach out to your dedicated account manager or our 24x7x365 support team who is happy to help. Thanks again for leaving us a review and have a great holiday season! ### 37. Breadcrumb Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2016 **What do you like best about Upserve?** The ease of updating menus without having to take the system offline is great! Mobile access allows me to step away from the restaurant but remain connected. **What do you dislike about Upserve?** Occasionally the iPad stand is difficult to move around. **What problems is Upserve solving and how is that benefiting you?** The CRM integration is allowing me to re-market to customers who already like my product. **Official Response from Kaylen Little:** > Hello there - Thank you so much for your review. We're glad you're able to use our menu feature, even if the system is offline, and we also love to hear when customers are able to step away but still see what's happening at their business. Please continue to let us know how we can help you succeed and continue to make your guest experience a great one. Here's to a great holiday season ahead! ### 38. FOH Counter Service POS **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel P. | Assistant Manager, Food & Beverages, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2016 **What do you like best about Upserve?** Ease of use, very fast. Ability to track sales and product mix over an extended time period (weeks, months, etc.) Also, many upgrades have fixed things I have found dissatisfying in the past. **What do you dislike about Upserve?** Occasionally the server will go out, which can be frustrating and inhibit quality service. **What problems is Upserve solving and how is that benefiting you?** Due to the fast paced nature of our counter-service style operation, I enjoy how fast the app works. **Official Response from Kaylen Little:** > Hi Daniel - Thank you for leaving us a review. It's nice to hear that your experience with Breadcrumb has been one that's easy to use and fast, an important part of keeping up with your restaurant operations. We understand that there is some frustration when the server goes down and it slows down your system. We will continue to ensure that this type of feedback is brought back to our product team to review and improve the product. Thanks again for your review and have a great holiday! ### 39. Breadcrumb **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2016 **What do you like best about Upserve?** Easy interface, good customer service and pricing plans. **What do you dislike about Upserve?** Creating menu buttons is a bit to hard. Need to be able to create sub categories more easily **What problems is Upserve solving and how is that benefiting you?** Small footprint and easy for our customers to use **Official Response from Kaylen Little:** > Hello and thank you so much for leaving us a review. We're glad you find the interface easy to work with and that you enjoy the service our customer team provides. We value that feedback as we are constantly working to ensure our customers are taken care of and supported 100%. We will pass on your feedback regarding the subcategories in our menu feature. Please continue to provide us feedback as we are always looking to improve and develop. If you have any questions, please reach out to your dedicated account manager or reach our 24x7x365 customer support team for technical support. Thanks again for leaving us a review and happy holidays. ### 40. Good, but not for me **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2016 **What do you like best about Upserve?** When working at a restaurant with over 20 tables, it is nice to use a POS system that shows a map of the tables and whether or not they are "green" or have customers sat at a quick glance. As a server, it was also great to be able to transfer items/tables to other coworkers in the event that you had someone take over your table. This situation doesn't occur too often, but when it does, Breadcrum has an easy fix. In addition, "firing" items to the kitchen printers was very quick and simple as compared to other systems **What do you dislike about Upserve?** At my restaurant, we felt that breadcrum would be a better fit for places that do most of their business with takeout orders. In addition, the system would freeze or work extremely slowly on a weekly/biweekly basis, which is extremely inconvenient when the restaurant is packed. **Recommendations to others considering Upserve:** Think about the structure of your business. If it is primarily take-out/not a sit down restaurant, this system may be right for you. **What problems is Upserve solving and how is that benefiting you?** Although my restaurant is not 100% satisfied with the new system we have, it is nice to have a system that is more compatible for the kind of business we generate. However, it would be nice to have a system that works as simple as Breadcrum did. For management purposes also, Breadcrum offered detailed sales summaries that our new system lacks. This is beneficial at the end of shifts when calculating tips, tip outs, and pay outs. **Official Response from Kaylen Little:** > Hi there - Thank you so much for leaving us a review. We're happy to hear the table map and ordering systems have helped you streamline your front-of-house and back-of-house operations. We're sorry to hear that you've experienced times when the system has been down and functioning at a slower pace, but we appreciate the feedback as we are continuously working to improve the ease-of-use of our product. We're glad you're able to use the sales summaries and if you have any other questions, please don't hesitate to reach out to your dedicated account manager. Thanks for your review and happy holidays! ## Upserve Discussions - [How much does Breadcrumb cost?](https://www.g2.com/discussions/cost-c0caca9f-a3b5-44bb-9f49-500f5cfa5e25) - 1 upvote - [How else can Breadcrumb help me?](https://www.g2.com/discussions/how-else-can-breadcrumb-help-me) - 1 upvote - [Does Breadcrumb integrate with other tools?](https://www.g2.com/discussions/integrations-2d918d16-3a58-4d02-9025-0ee723e102fb) - 1 upvote - [Is Breadcrumb right for me?](https://www.g2.com/discussions/is-breadcrumb-right-for-me) - 1 upvote - [What is Breadcrumb?](https://www.g2.com/discussions/breadcrumb) - 1 upvote - [View Upserve pricing details and edition comparison](https://www.g2.com/products/upserve-2019-05-21/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+21%3A51%3A52+-0500&secure%5Bsession_id%5D=d5706b1b-9444-4709-bfee-aa87e5a2472d&secure%5Btoken%5D=c054be9bd4b057c6e240ab10dc86b05334aff4ef203cf6b060bdb275cda941ab&format=llm_user) ## Upserve Integrations - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) ## Upserve Features **Administration** - Menu Building - Inventory Management - Employee Scheduling - Accounting - Reporting & Analytics - Loyalty Management **Platform Basics** - Reporting - Interoperability **Meal Service** - Payment Gateway - Table Management - Check Adjustment - Kitchen Tickets - Takeout & Delivery **Back Office** - Accounting - Employee Management - Analytics - Inventory Management **Front of Office** - POS - Table Management - Kitchen Ticketing - Reservations **Platform Data** - Dashboard **Agentic AI - Restaurant Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Summarization - AI Text-to-Speech ## Top Upserve Alternatives - [Toast](https://www.g2.com/products/toast/reviews) - 4.2/5.0 (352 reviews) - [TouchBistro Restaurant POS](https://www.g2.com/products/touchbistro-restaurant-pos/reviews) - 4.1/5.0 (106 reviews) - [Aloha Cloud](https://www.g2.com/products/aloha-cloud/reviews) - 3.9/5.0 (328 reviews)