--- title: Upland PSA Reviews meta_title: 'Upland PSA Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 121 reviews by the users' company size, role or industry to find out how Upland PSA works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 121 scale: '5' date_modified: '2026-07-12' parent_category: name: ERP url: https://www.g2.com/categories/erp --- # Upland PSA Reviews **Vendor:** Upland Software **Category:** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation) **Average Rating:** 4.0/5.0 **Total Reviews:** 121 ## About Upland PSA Upland PSA (formerly Tenrox) helps professional services teams take their business to new heights. Customers around the world use PSA to streamline business operations for time tracking, resource management, project planning, and project financial management. The solution enables professional services teams deliver projects with certainty, assign resources based on skills, cost, and availability, and exceed client expectations every time. Customers love Upland PSA for its complete system configuration, quick start with the essentials, and the expertise that's readily available to them. Learn more at www.uplandsoftware.com/psa/ ## Upland PSA Reviews ### 1. Tenrox review from the coalface **Rating:** 1.5/5.0 stars **Reviewed by:** James H. | Programme Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2014 **What do you like best about Upland PSA?** The reporting tools are excellent and extremely versatile - and so long as people input their time correctly, valuable data-sets can be obtained and manipulated fairly rapidly. We distribute budget and project reports to our clients on a weekly (sometimes daily) basis and the reporting tools help us automate most of the work. **What do you dislike about Upland PSA?** The single biggest issue with Tenrox (and I'm sure there will be many who say this) is it's user interface. It has to be one of the most unintuitive and awkward applications I've ever used, with buttons scattered haphazardly, a cumbersome search facility, counter-intuitive user journey, and no feedback on actions. As the Program Lead, I get to use Tenrox all day every day and am now (mostly) used to it, but for other team members it's a constant struggle to input their time (which results in a lot of my time being taken up with assisting them). **What problems is Upland PSA solving and how is that benefiting you?** Our main use for Tenrox revolves around timesheeting and invoicing. Tenrox has allowed us to standardise time tracking across our many internal teams, thereby improving invoicing process and BI ### 2. great to use for business **Rating:** 4.0/5.0 stars **Reviewed by:** Divija A. | Marketing Assistant Intern, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2015 **What do you like best about Upland PSA?** it is great to use for business needs and work **What do you dislike about Upland PSA?** none it serves all the purpose and works efficieently **What problems is Upland PSA solving and how is that benefiting you?** to resolve our business needs in terms of efficientcy ### 3. Good experience, but challenging user experience **Rating:** 3.5/5.0 stars **Reviewed by:** Alyssa E. | Project Manager, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2014 **What do you like best about Upland PSA?** Our company as a whole can resource people in our organization with real-time information. We can plan our needs and over-allocations accordingly, which is really helpful with new hires and staffing. **What do you dislike about Upland PSA?** When you try to input hours to resources the screen jumps all over. It's challenging to use on a day-to-day basis. **Recommendations to others considering Upland PSA:** It was a long implementation process, but overall it's been successful for our company. It can be tedious because for each project to be set up there are many steps so that can be quite time consuming. The system also must have collaboration from all parties working within it. If a few people don't keep it up to date it throws off the whole system. **What problems is Upland PSA solving and how is that benefiting you?** Resource staffing, vacation requests, time sheet submission, project forecasting ### 4. Time keeping application never seem to be brilliant at what they do but Tenrox makes that just worse **Rating:** 1.0/5.0 stars **Reviewed by:** Marco V. | Test Automation Architect, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2014 **What do you like best about Upland PSA?** I am sure there are some great functionality in there for some people but I have not found them yet after 12 months. **What do you dislike about Upland PSA?** I have been using many different time tracking systems over the years and all have their own problems. But using Tenrox gives me a weekly grip. - Slow, dead slow, when asking for a time code it takes so much time to show it on screen - Search show limited information, can't search for partial, can't see whole result - Availability; while generally good there have been some serious connectivity issues of late - UI: if you have a large number of time codes to work with on a weekly basis view becomes unwieldy - UI: adding comments to time bookings is slow and as soon as you move you mouse off it pops up messages Sorry for the negative review, but if you are offering an internet based time keeping service, availability and speed are essential. **Recommendations to others considering Upland PSA:** Any internet based time tracking system should be judged on connectivity issues and speed of the UI. Also the turn around time of sorting those out is important. If the company is US based there should be support in 3 continents to ensure 24 hour coverage. it is not good to wait for the US to wake up. **What problems is Upland PSA solving and how is that benefiting you?** Time keeping to the smallest denominator - the functionality to do this is there, just the speed of the UI and the availability is a major concern ### 5. Tenrox - It was the best of times, it was the worst times **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2014 **What do you like best about Upland PSA?** The Tenrox interface was recently updated to allow a cleaner, brighter look that makes working within the system a little easier on the user. I enjoy the dashboard upon login that provides shortcuts to my recent projects, a summarized view of my Accumulated Leave Time as well as quick access to my timesheet. **What do you dislike about Upland PSA?** The recent Tenrox update has caused a few glitches within the system that are, at times, hard to work around. My daily use of Tenrox consists of updating multiple staffing entries across several projects, which is not always conducive to the way my company has the system set up. We are working with our IT team to improve the experience and feel we will get there in time. **What problems is Upland PSA solving and how is that benefiting you?** Tenrox is the primary tool used among the Project Management department within my company. We use the tool to allocate individual resources, staff against our project plans as well as track time that is connected to our separate revenue tracking system. The benefit of Tenrox has been having these capabilities all within one tool, which saves time in the long run. ### 6. Tenrox is very easy to use and it synchronizes well with Microsoft Project. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2014 **What do you like best about Upland PSA?** Tenrox works great for our Project Management team and it is well suited when being used in conjunction with Microsoft Project. For the way Tenrox works in our case, it may not be as useful for Project Management departments that do not use Microsoft Project, or different departments within an organization. **What do you dislike about Upland PSA?** Integration with Salesforce would be nice. It looks like this product exists, but is not a part of the Tenrox product that I am using. It would be nice if this were a default feature. I believe the web portal takes up too much screen real estate, and it would be cool if it was configurable to lower the resolution for smaller screens. **Recommendations to others considering Upland PSA:** I would recommend Tenrox to any organization considering it. It is very simple to use and has worked great synchronizing with Microsoft Project. I don't have much complaints. **What problems is Upland PSA solving and how is that benefiting you?** Tenrox is being used to track hours on project plans, and it syncs with Microsoft Project. The Project Management, Development, and Quality Assurance Teams input their hours worked on a certain task into the Tenrox website. Once hours are entered, Microsoft Project is updated in an instant when Updating via the Tenrox Add-In on Microsoft Project. This product works with ease, as long as the users are set-up and are under the right tasks and have the appropriate time frame then Tenrox works like a charm. ### 7. Great product to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2015 **What do you like best about Upland PSA?** Great product to use. I really liked it. Great experience, easy to use **What do you dislike about Upland PSA?** Nothing really. It was a great experience using the product **Recommendations to others considering Upland PSA:** Choose Tenrox, it's a great experience **What problems is Upland PSA solving and how is that benefiting you?** Can;t really talk about it, It;s confidential ### 8. Tenrox admin tools are difficult at best **Rating:** 1.5/5.0 stars **Reviewed by:** Rob D. | Scrum Master / Project Manager, Gala Coral Sportsbook, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2014 **What do you like best about Upland PSA?** The ability to templatise project structure so that you can re-use existing project setup many times over, for similar projects. **What do you dislike about Upland PSA?** Utilising the backend tools is difficult as they are not compatible for all web browsers. There's also no feedback to the user when you save something, to advise that it has been saved. So many times I've been caught out by this. **Recommendations to others considering Upland PSA:** Be sure what you want to achieve before selecting a product **What problems is Upland PSA solving and how is that benefiting you?** Consistent billing to customers along with flexible reporting enabling us to provide customers with detailed breakdown of where project time has been spent. This has been the main draw of the product. ### 9. Well designed for its purpose **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2014 **What do you like best about Upland PSA?** The fact that it is cloud based software that allows the users to track resource availability in real time, **What do you dislike about Upland PSA?** It was not intuitive and the software was complicated to learn. The reports were also difficult to create. This may have changed since then, or it may have been the fault of my organization at the time for customizing/configuring in that particular way. **Recommendations to others considering Upland PSA:** Understand the capabilities of the software and provide recommendations for your leadership for improvement. There is a lot of room for basic improvements. **What problems is Upland PSA solving and how is that benefiting you?** Sending resources to client sites and tracking their hours and availability precisely. ### 10. Meets our Needs with a Few Issues **Rating:** 3.0/5.0 stars **Reviewed by:** Mari Beth B. | Adminsitrative Lead, Oil & Energy, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2014 **What do you like best about Upland PSA?** The company wants to gather information from users to know how their product is working and issues they are regularly experiencing. Tenrox wants to find ways to make their product work to fit their users’ needs and will help with customization of production environments as needed. Tenrox will offer a work- around or better way to approach experienced issues. Tenrox has/is helping us with integration between our different programs so that we can get the most out of all of its capabilities. **What do you dislike about Upland PSA?** 1. The UI. - Being the person that completely configured and implemented Tenrox for our company, I have a better understanding of how it works and how to get to other features within the software but still run into features that make it very hard to navigate. - My other users have a much harder time regularly and complain the most about the number of steps required to run one common report or complete an expense report and timesheet. - There are a lot of out of the box reports within Tenrox but to be able to combine expense reporting and time reporting an additional cost for custom report is required (depending on version you have). 2. Time Lag for everything 3. Site Maintenance in high use times/ server issues on Tenrox side --- no notice of when site maintenance will occur --with all this being said, it is my understanding that the new version release of Tenrox is possibly going to alleviate most of the issues at least with the UI **Recommendations to others considering Upland PSA:** - I would suggest of doing a demo of this product and other similiar products when making a decision on which to use. There are a lot of products out there; Tenrox is an affordable option in comparison but seems like it may work best for smaller number of users/projects than we use it for currently (300+ users; 5000+ projects). - Contact Tenrox and ask specific questions about your needs before committing to their product. **What problems is Upland PSA solving and how is that benefiting you?** We use Tenrox for time and expense tracking, and then use an export function within Tenrox to import into our invoicing software. Previously all of our users were using excel spreadsheets for time/expenses and the amount manual data entry for admin for all of our users was too much. With Tenrox we were able to minimize manual data entry and increase accuracy of invoicing. It has also allowed us to have significant time savings for our processes. Tenrox allows our employees in remote locations to complete their time and expenses from anywhere as long as they have internet access.  We are hoping to be able to begin using other capabilities within Tenrox for Project Management and Cost Tracking and possibly even more offered features in the future. ### 11. Implementation of a new system tracking time and expenses for IT projects **Rating:** 4.0/5.0 stars **Reviewed by:** Rahmouna B. | Responsable - Services aux projets, Management Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2014 **What do you like best about Upland PSA?** You can easily understand how it works and how to configure it to tailor your needs. **What do you dislike about Upland PSA?** You have to think ahead how your group will be organized in order to properly define the workflows. **Recommendations to others considering Upland PSA:** Itis not a magical solutions to your organization's problems, like all tools, you have to think it through before implement this solution. **What problems is Upland PSA solving and how is that benefiting you?** We could track how much time our resources contributed to which project. This enabled us to allocate our resources more efficiently and to provide data for our business intelligence team. ### 12. Resourcing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2014 **What do you like best about Upland PSA?** I like the ability to view the project team allocations by day week or month. **What do you dislike about Upland PSA?** The way it jumps from the cell you would like to add to or update when you click on it to the next cell forward. Also, the time it takes to refresh a screen and load the data. **Recommendations to others considering Upland PSA:** Continue to improve on technical issues as well as user experience. **What problems is Upland PSA solving and how is that benefiting you?** The ability to track resources across geographic locations to better manage staffing needs. ### 13. Quick and Reliable **Rating:** 4.5/5.0 stars **Reviewed by:** Kristina R. | Interactive Producer, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2014 **What do you like best about Upland PSA?** I like the speed it works at, including all the different features as well. I enjoyed the use of resourcing and planning and the ways you were able to change within date sets. **What do you dislike about Upland PSA?** I disliked the interface, I feel as though It could be a bit more user friendly in the consumer facing platform. **What problems is Upland PSA solving and how is that benefiting you?** We realized by using Tenrox we were able to plan the future, and plan out any risks that we saw in the future. ### 14. Harsh user experience **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2014 **What do you like best about Upland PSA?** The company itself seems very committed to gathering feedback from its users and working to match the product to customer needs. I understand there will be a roll-out that addresses some of the current UI issues. **What do you dislike about Upland PSA?** The UI. Although the application is powerful, it can be painful to use. Location of information is not intuitive. There is a long list of things that I wish it did differently, including: * I log in every time I enter the software, so it should serve up my projects, my teams, my information by default instead of me having to dig for it each and every time. * Time lags. For everything. * Reporting functionality, which is really important, is very limited and not intuitive. I pretty well need to export any information in order to make it useful to me. * So many things can only be accessed from one section of the UI. For example, if I want to see what other projects a team resource is staffed to, I need to back ALL the way out and go into another section of the UI rather than just clicking on his/her name and getting more info. The list could go on. There are 100 items like the ones I listed above that make this software inefficient for my purposes. **Recommendations to others considering Upland PSA:** Do a thorough test-drive of the product to ensure that the processes that are important to you aren't painful in the interface. If they are, consider other options. **What problems is Upland PSA solving and how is that benefiting you?** We use Tenrox for resourcing and time management across an agency. ### 15. Works well and fits our organization's needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2014 **What do you like best about Upland PSA?** We use Tenrox for time and expense tracking, and it works well for this purpose. Tenrox has been very responsive and attentive to our needs. I recently attended their user conference, where we were given a glimpse of the newest release. It seems that they have taken all of the feedback given to them by various customers and incorporated it into the new release. **What do you dislike about Upland PSA?** Certain aspects of the interface are not intuitive (on the administrative side; the employee-facing timesheet and expense templates are pretty straightforward). However, we are on an old release, and as mentioned, Tenrox actually utilizes the feedback they receive to make continuous improvements to the product they are offering. **What problems is Upland PSA solving and how is that benefiting you?** Previously, we were using Excel spreadsheets for employee timesheets and expense reports. By implementing Tenrox, we have recognized significant time savings in the review of these inputs monthly. ### 16. We use Tenrox for project billing and utilisation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2014 **What do you like best about Upland PSA?** With the new upgrade the you can budget for billable and non-billable hours. **What do you dislike about Upland PSA?** The only negative comment I can make is now when you set up a user you need to add their Scope and if you forget the user does not excist. **Recommendations to others considering Upland PSA:** Have a dedicated administrator and have procedures and policies in place. **What problems is Upland PSA solving and how is that benefiting you?** No Comment ### 17. Tenrox is a great program but there are aspects that could be changed to become more beneficial. **Rating:** 3.0/5.0 stars **Reviewed by:** Joy H. | Corporate Communications & Recruiting, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2014 **What do you like best about Upland PSA?** It allows for employers and employees to keep record of timesheets together. **What do you dislike about Upland PSA?** When working with my previous company, I found it tedious and time consuming to print out individual time sheets there were multiple steps - more than necessary. Perhaps there could be a method to implement a simple and easy way to print out timesheets. **What problems is Upland PSA solving and how is that benefiting you?** At my previous company, my usage with Tenrox was not very in depth but I helped the employer keep track of our employee's pay stubs. ### 18. UI Makes this Software More Complex Than Needed **Rating:** 2.0/5.0 stars **Reviewed by:** Andrew H. | Enterprise Campaign Marketing Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2014 **What do you like best about Upland PSA?** Its an inexpensive tool that has robust capabilities and features. **What do you dislike about Upland PSA?** The UI is outdated, not intuitive and makes simple expense input cumbersome and painful. **Recommendations to others considering Upland PSA:** There are many more solutions out there and I would consider looking at others if nothing else based on the UI that Tenrox currently has. **What problems is Upland PSA solving and how is that benefiting you?** Time and Expense Reporting ### 19. Formidable PSA Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2014 **What do you like best about Upland PSA?** The Tenrox staff has been very helpful in getting the software to meet our business needs. **What do you dislike about Upland PSA?** Some features are still lacking but they have been promised in future versions of the product. **What problems is Upland PSA solving and how is that benefiting you?** Tenrox helps to fill the gap in our PSA reporting, expense workflows, time management, and project planning for our employees. ### 20. Robust features but UI affects use ability **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2013 **What do you like best about Upland PSA?** Has proven a versatile tool with capabilities to handle majority of technical needs from PSA. **What do you dislike about Upland PSA?** Invoice creation cumbersome, reporting could be improved, end users find areas of UI unintuitive **Recommendations to others considering Upland PSA:** Good tool for PSA management, roadmap should include use - ability enhancements. ### 21. Not the Best, but Not That Bad Either **Rating:** 3.0/5.0 stars **Reviewed by:** Peter B. | Director, Enterprise Solution Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2012 **What do you like best about Upland PSA?** Price is appealing ... for basic T&E for under 200 users, it's fine. **What do you dislike about Upland PSA?** The UI needs a major facelift .. not very intuitive. **Recommendations to others considering Upland PSA:** For a small business, it's fine, but if you have more than 200 users, spend some more money and go with bigger competitors. ## Upland PSA Discussions - [What kind of pricing does Tenrox offer?](https://www.g2.com/discussions/what-kind-of-pricing-does-tenrox-offer) - 1 comment, 2 upvotes - [View Upland PSA pricing details and edition comparison](https://www.g2.com/products/upland-psa/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+08%3A00%3A36+-0500&secure%5Bsession_id%5D=5b2897c3-faca-4f74-ae76-6ec02c679d02&secure%5Btoken%5D=39a128b99f13b569099ea002816d74a37d5f940fe8788968e31a8a112cefb165&format=llm_user) ## Upland PSA Features **Customer Management** - Customer Profiles - Sales - Marketing - Client Portal **Project Management** - Project Planning - Project Tracking - Resource Definition - Resource Management **Accounting** - Revenue Recognition - Invoice Management - Payments - Project Accounting - Budget Tracking **Portfolio Management** - Portfolio Definition - Portfolio Performance - Risk - Portfolio Mix **Analytics** - Forecasting - Reporting - KPIs **Administration** - Standard Integrations - Workflow - Access Management **Platform** - APIs - Internationalization - Performance and Reliability - Mobile - Offline Access **Generative AI** - AI Text Generation - AI Text Summarization **Artificial Intelligence - Professional Services Automation** - Predictive Forecasting - Smart task suggestions - Automated workflows **Agentic AI - Professional Services Automation** - Adaptive Learning - Proactive Assistance ## Top Upland PSA Alternatives - [Deltek Replicon Time](https://www.g2.com/products/deltek-replicon-time/reviews) - 4.3/5.0 (776 reviews) - [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) - 4.3/5.0 (644 reviews) - [Planview AdaptiveWork](https://www.g2.com/products/planview-adaptivework/reviews) - 4.1/5.0 (520 reviews)