Upland Panviva Pros and Cons

I like having all documentation in one contained and similarly-formatted system. Review collected by and hosted on G2.com.

I dislike having to use words where a screenshot could convey the information much more quickly. Review collected by and hosted on G2.com.

SupportPoint allows end users quick access to data and processes in an easy to navigate interface. From an authoring perspective, the application is easily to learn and utilize, with the convenience of real time updates. Review collected by and hosted on G2.com.

SupportPoint does not allow any ability to customize content, such as different fonts, varied font sizes, font colors, and formatting options. The limitations can, at times, lend to difficulty in providing engaging content. Additionally, when the application goes down, there is no back up, which can have a detrimental impact on the business. Review collected by and hosted on G2.com.

Their content management expertise and partnership! Review collected by and hosted on G2.com.

Keeping up with demand once other functional areas saw its successes. A good problem to have!!! Review collected by and hosted on G2.com.

We are converting all paper materials and other electronic files to Panviva so that our agents have one stop shopping for information. We are able to separate divisions and have multiple front pages Review collected by and hosted on G2.com.

There have been a few times where it was down and it is not easy to see if it is on their end or ours. Looking into a PDF of the content Review collected by and hosted on G2.com.

I like the consistency of how documents are created such as taskflows and resource documents. Review collected by and hosted on G2.com.

The lack of color in terms of font and the inability to highlight text. Review collected by and hosted on G2.com.

Easy to update information that needs adjusting. Review collected by and hosted on G2.com.

When creating a test, it would be great if it provided you with the information of how many tries the reps take before they got the correct answer. Review collected by and hosted on G2.com.

I love the consistent interface, the ability to link and reuse content. Review collected by and hosted on G2.com.

Restarting the Approval Workflow for minor revisions. Review collected by and hosted on G2.com.

Support point is an amazing tool for any contact center. Support point allows users quick access and it is easy to navigate through. Review collected by and hosted on G2.com.

Wish it would have an auto archive for the home page. Review collected by and hosted on G2.com.

The tech support and the training were the best. I have been in a lot of training scenarios and feel that the training timeline and content were relevant and concise. Their follow-up was timely and very professional Review collected by and hosted on G2.com.

It's hard to find a company where you can really tailor what your needs are to the product. However, this is one of the best companies I have found. Review collected by and hosted on G2.com.

Easy tool to use for End User and as an Author Review collected by and hosted on G2.com.

Need to have more options like font, font color, page types ect. Review collected by and hosted on G2.com.