Upland Panviva Pros and Cons

Prompt and immediate updates to every user! The system is designed in a way to help the user seamlessly navigate any process they are performing. When we have a change to a provider scheduling preference, every user has the information within minutes. Review collected by and hosted on G2.com.

I haven't found a dislike! Since staff are able to suggest improvements and updates we have been able to remain current and confident in our content. Review collected by and hosted on G2.com.

It is difficult to imagine how the end user interface could be better optimized for performance support than it already is. Review collected by and hosted on G2.com.

In the workflow, lack of a built-in capability for reviewers to easily identify the changes that were implemented in the previous review of a document. Review collected by and hosted on G2.com.

I like being able to have pictures to show parts and pieces Review collected by and hosted on G2.com.

the time it takes to learn to be an editor Review collected by and hosted on G2.com.

Panviva provides end users instant access to step-by-step operational instructions organized in an easy to navigate application. The ability to instantly deliver new information to employees is critical in our ever-evolving healthcare industry and an excellent feature of the software. The authoring tool is extremely easy to utilize, making content creation a virtually painless process. Review collected by and hosted on G2.com.

Panviva is a great application providing our organization a single, unified, user-friendly knowledge repository. If I could suggest an improvement, it would be to add the ability to author content with additional flexibility, including variables such as different font, font size, and more flexibility with graphics. Review collected by and hosted on G2.com.

Very easy to use. Provides you with the tools needed to customize the tool to your business needs. Great way to keep policies & procedures organized and up to date. Users can provide feedback to suggest updates, enhancements, or creation of new content. Review collected by and hosted on G2.com.

Needs a built-in feature to keep track of all feedback received from the tool users, allowing the author working the requests to keep track of the work load and its progress, also generating an auto-reply to the user once their request was completed. Review collected by and hosted on G2.com.

What is not to like? I love that Panviva is real time, we can update the home page or a document and as soon as it is published, the agents know something has changed. I love being able to help the agents give correct and consistent answers across the organization. The feedback option and the additional notes the agents can keep for themselves is also a big win to the team. Review collected by and hosted on G2.com.

The only thing I wish that we can add is the ability to send feedback to different email addresses based on the roles of the user. E.g. is the user is in claims we would want the feedback to go somewhere different than where it goes for our member services. Review collected by and hosted on G2.com.

Streamlining and creating best practices for the entire organization. Review collected by and hosted on G2.com.

Not having enough employees on my team to move SupportPoint faster through the organization. Review collected by and hosted on G2.com.

The widget-style interface delivers information without taking up too much real estate, and the pages are quite flexible in terms of different templates. Review collected by and hosted on G2.com.

Not being able to send feedback to different email addresses based on the roles of the user. (depending on the area they are in). Review collected by and hosted on G2.com.

Panviva is a great solution if your business struggles with high staff turnover, complicated business concepts, or with your staff delivering a consistent, accurate experience to caller's inquiries. Health Insurance is complicated these days, High deductibles, coinsurance, referrals, explaining complicated benefits, etc. Combine that struggle with the fact that the average call center has a tenure of eighteen months, This combination made it very challenging to have a staff well equipped to always be able to answer customer's questions in an efficient and accurate manner. Panviva helped us develop a system where answers were very easy to find for both new and tenured staff. This helped us increase staff accountability, staff satisfaction, and allowed us to deliver a consistently accurate and customer focused response to all inquires. The tool was easy to administer, helped us reduce our handling times, and allowed us to reduce staff. The tool paid for itself within a few months. The service, training, and responsiveness of the Panviva team when questions arose was outstanding. I truly have only glowing words about this tool. It delivers on everything it promises to do. It really can be that easy. Review collected by and hosted on G2.com.

I have no complaints, As stated above, the tool and the Panviva team were great to work with, Review collected by and hosted on G2.com.

The best thing about PANVIVA for me is writing and maintaining work instructions and procedures. It is very fast, quick and easy to perform my everyday task as a technical writer. The internal and external links functions very well for our organisation. The administration of PANVIVA is also easy to use. Review collected by and hosted on G2.com.

We would love more functions i.e. coloured fonts (so that we can mark up some text if needed), inserting comments would be perfect too. Review collected by and hosted on G2.com.