Upland Panviva Pros and Cons

Ease of use and implementation. Customer Support very helpful. Review collected by and hosted on G2.com.

Would like to be able to use a wider variety of fonts. Review collected by and hosted on G2.com.

Panviva is not difficult to utilize, it is an all inclusive resource!It conveys all the data we really want and use consistently, exceptionally simple. Our area of expertise is extremely high speed and updates are continually changing however with Panviva we are generally in total agreement and updates are gotten promptly. To wrap things up, everybody at Panviva is great!Exceptionally supportive and extraordinary to work with! Review collected by and hosted on G2.com.

While feature requests are welcome, the ability  to submit enhancement requests and track their progress on the roadmap would be ideal. Review collected by and hosted on G2.com.

What stands out the most is its ease of use, which greatly reduces search time and improves the quality of service to offer our products to our customers in an easy, safe, and efficient way. The fact that it helps us improve online service channels for our customers in a much more agile and efficient manner is quite useful for reducing response times to requests and requirements from our users. The quality in terms of performance and functionality is quite good, which allows us to use it in a very good and optimal way, without any major problems or inconveniences. Review collected by and hosted on G2.com.

My main complaint is that carrying out the initial configurations can be quite an odyssey, so it is necessary to hire the services of a specialized agent who can configure for us. Review collected by and hosted on G2.com.

The goal of Panviva is for the client to be self-sufficient and they have built the product with that in mind. It is intuitive to build, support and use.

They have created help guides within their software and have thought of almost everything that a call center would need. Review collected by and hosted on G2.com.

I cannot find much to recommend for this product. Maybe if they could consider integrating a agent- reporting tool to allow agents to send messages to their supervisors about calls that would benefit from a follow-up ( KUDOS tracking or issue resolution). Review collected by and hosted on G2.com.

We are just programming it now, but it's going to help our team navigate through our processes much easier. Review collected by and hosted on G2.com.

I think the biggest downfall is that it takes a lot of programming on the front end. We are an extremely lean and busy department so it can prove to be difficult to have the right resources to program all of the material. I would like to see a team that would be able to program everything for us, but I know that would be much more costly. Review collected by and hosted on G2.com.

All of my resources and processes are in one centralized location. I no longer have to remember which resource program or email something I may need to use for work is sitting in. I can go straight to what I need in seconds by clicking or typing in a search. Review collected by and hosted on G2.com.

We've had request for more LMS style capabilities. SupportPoint is not an LMS program but if we could have the ability to report on missed question results at the single question level our departments would also begin using the training question capabilities of SupportPoint at a much higher level for all training. Review collected by and hosted on G2.com.

The simplicity of finding procedures and references. Our call center uses it for everything from maintenance changes, to transactions and interoffice procedures. Our retail staff has also implemented the use of it and can easily find what they need while assisting members face to face. Review collected by and hosted on G2.com.

I enjoy using the system and find it helpful. I also write some of the procedures and enjoy being involved with the Panviva project here at Central One. Review collected by and hosted on G2.com.

Panviva allows organizations to create a source of truth that is easily shareable throughout teams within an organization that need it. Review collected by and hosted on G2.com.

As with any solution, there will be things that aren't exactly as you would have it be or might be used to. One example is that you can't use right click to copy/paste (have to use Ctrl C/V). A minor thing to adjust to, but annoying at first. Review collected by and hosted on G2.com.

The color coding tables [quick links grid]

The ability to hide an unfinished page

Storage capacity

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how many tedious clicks I have to do. For example, I can't just copy and paste something from the table that allows color. I have to physically open up the individual table cell and edit. It's not an efficient process. Review collected by and hosted on G2.com.

One source for all information with consistency and accuracy has helped reducing error rates, increasing confidence, improving first-call resolution, break down the processes into the easy to follow instruction. Love: the "float on the top" application, the pop-up, the feedback feature, and the link to email, other document, external site... Review collected by and hosted on G2.com.

As an user, there is not really anything that I dislike about Panviva.

As an author, I get a little frustrated at times that it takes a lot of time to complete all the documents for each call type. Review collected by and hosted on G2.com.