Upfirst Reviews & Provider Details

Try it out. Spend some time with the “Add Knowledge” feature, make a few practice calls, and refine the service so it fits your needs. Keep adjusting and tweaking it as you go. Review collected by and hosted on G2.com.

Upfirst answers my phone during the day when I can't, providing 24-hour service. I find it invaluable that I can set rules for handling calls, with the AI adapting and learning from interactions to handle customer issues appropriately. Review collected by and hosted on G2.com.

If you’re considering implementing an AI receptionist or phone assistant, the single biggest factor is not the technology itself, it’s how your customers react to it. If customers enjoy interacting with the AI, they’ll use it comfortably and consistently. If they don’t, it can actually hurt the customer experience instead of helping it. That’s what makes Upfirst stand out. The interaction feels natural, smooth, and human. Callers genuinely feel like they’re speaking with a live receptionist rather than a robotic automated system. That alone separates it from many competing platforms. Beyond that, the functionality is incredibly robust. It can send calendar booking links, provide directions, send text messages, schedule appointments, and handle customer interactions seamlessly. It’s one of the most complete AI receptionist systems I’ve evaluated, and I reviewed a lot of options before choosing it. What impressed me even further is the value. The pricing is extremely competitive, especially considering the capabilities you get. In my opinion, Upfirst delivers significantly more functionality and performance per dollar than any other platform I’ve seen in this space. Review collected by and hosted on G2.com.

We’ve had an excellent experience with Upfirst. The platform has effectively replaced the need for a traditional receptionist in our operation, and it’s done so far more smoothly than we expected. What impressed us most is how natural the AI sounds on calls. Most people interacting with it genuinely believe they’re speaking with a live person, not an automated system. The call handling is professional, responsive, and consistent, which has helped streamline our front end while reducing staffing demands. For organizations looking to improve efficiency without sacrificing the customer experience, Upfirst has proven to be a very powerful solution. Review collected by and hosted on G2.com.

We’ve tried other AI answering services, and for ease of use, depth of knowledge, and overall bang for the buck, we’re satisfied with this one. Review collected by and hosted on G2.com.

We needed a better way to manage service calls coming into our IT MSP company during off-hours and holidays. The solution had to handle residential and business clients differently, while still being intuitive to use. We also needed it to treat critical business service calls differently when they came in outside normal business hours. We tried Upfirst on a trial basis and were impressed by how quickly it was set up. We were also amazed at how it scraped our website for information to use in the call flow, along with relevant general internet information. In the end, it addressed everything we were looking for. Review collected by and hosted on G2.com.

I use Upfirst as an AI receptionist to make my patients feel comfortable by speaking their preferred languages and capturing actionable information, helping me lead a more productive day-to-day business. Review collected by and hosted on G2.com.

Take the time to properly test and refine your setup. Upfirst works best when you are clear about how you want calls handled, what information should be collected, what should be escalated, and what should not be promised to callers.

I would recommend running a few test calls with different scenarios before going live, such as client support requests, sales calls, new enquiries, urgent issues, and callers who provide unclear information. This helps you fine-tune the receptionist’s behaviour and make sure it fits your business.

For small business owners who are juggling too many roles, or who find phone calls disruptive and stressful, Upfirst is well worth considering. It has helped me reduce interruptions, create better boundaries, and present a more professional front without the cost of hiring a full-time receptionist or virtual assistant. Review collected by and hosted on G2.com.

Upfirst is helping solve one of the biggest pressure points in my business: managing inbound calls while trying to focus on technical work and run the rest of the business.

I operate a small IT support business in Australia, and for years I have had to wear many hats: technician, receptionist, accounts, procurement, marketing, and customer service. Phone calls were often disruptive because I never knew if the call was urgent, a sales call, a client needing support, or something that could have easily been handled by email.

Upfirst has helped by filtering and structuring those calls. I can now see who called, why they called, and prioritise my response accordingly. This means fewer interruptions, better workflow, and less stress around the phone.

It has also helped create better boundaries with clients. Some clients were used to expecting direct access at all times, but Upfirst gives my business a more consistent process for handling enquiries. That has been much better for my mental health and has made the business feel more manageable.

Overall, Upfirst has helped me reduce interruptions, improve call handling, prioritise work more effectively, and present a more professional front without needing to hire a full-time receptionist or virtual assistant. Review collected by and hosted on G2.com.

We use Upfirst as a virtual assistant to answer calls after hours, in multiple languages, and during busy times, freeing up my receptionist. It's great at handling excess calls and is versatile in learning about my business. Review collected by and hosted on G2.com.

Go in with an open mind, but give yourself a short window to evaluate it properly. The learning curve is real at first, but once you spend a little time setting up your profile and knowledge base, it becomes much more intuitive.

The key is to treat it like a team member—you’ll get better results the more clearly you define your messaging, services, and expectations. Don’t expect perfection on day one, but do expect steady improvement as you refine it.

Most importantly, take advantage of the trial period. In our case, it only took a few days to see the value. If you’re willing to invest a little time upfront, the payoff in responsiveness and professionalism can be significant. Review collected by and hosted on G2.com.

My electrical contracting company was losing nearly 60% of our incoming calls. Our previous answering service was consistently understaffed, and callers were often placed on hold for up to seven minutes—leading to frequent hang-ups and lost revenue.

We had been with that service for over 20 years, so it wasn’t an easy decision to move on. But the reality is, we invest heavily in SEO, online visibility, and marketing to make the phone ring—and the answering service had become a bottleneck for both our clients and our business.

Upfirst changed that immediately. Calls are now answered promptly, messages are captured efficiently, and we’re no longer losing potential customers before we even have a chance to speak with them. It has significantly improved our responsiveness and overall customer experience. Review collected by and hosted on G2.com.

I use Upfirst for taking phone calls and scheduling meetings, allowing me to respond to clients promptly. Review collected by and hosted on G2.com.