--- title: UpdateAI Reviews meta_title: 'UpdateAI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 53 reviews by the users' company size, role or industry to find out how UpdateAI works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 53 scale: '5' date_modified: '2026-06-30' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # UpdateAI Reviews **Vendor:** Gainsight Inc. **Category:** [Meeting Management Software](https://www.g2.com/categories/meeting-management) **Average Rating:** 4.9/5.0 **Total Reviews:** 53 ## About UpdateAI UpdateAI is the worlds first, and only, Digital Assistant built for Customer Success Managers. By integrating into Zoom we automatically take notes, capture and assign action items, identify risks, and surface product feedback. Even better, we help you draft follow up emails and prepare for tomorrow's calls. CSM's the world over are less stress using UpdateAI and find that for the first time, they are winning the war on Administrative work. ## UpdateAI Pros & Cons **What users like:** - Users appreciate the **ease of use** of UpdateAI, enjoying quick setups and responsive customer support for integrations. (28 reviews) - Users appreciate the **helpfulness** of UpdateAI, maximizing engagement in calls while efficiently capturing essential information. (19 reviews) - Users appreciate the **user-friendly setup** of UpdateAI, enabling effortless integration and enhancing productivity during calls. (17 reviews) - Users value the **easy-to-use note-taking** feature of UpdateAI, enhancing focus during calls and ensuring accurate records. (16 reviews) - Users love the **efficiency of UpdateAI's note-taking** , allowing them to focus on calls and improve engagement. (15 reviews) - Note-taking (15 reviews) - Users benefit from **significant time savings** with UpdateAI, enabling focus on client interactions without note-taking distractions. (15 reviews) - Users praise the **action item management** in UpdateAI, enhancing focus and ensuring no detail is missed during meetings. (14 reviews) - Users praise UpdateAI for its **accurate and concise summaries** , enabling focus on clients without note-taking worries. (12 reviews) - Users appreciate the **detailed and accurate call summaries** from UpdateAI, enhancing focus and note-taking during meetings. (12 reviews) **What users dislike:** - Users face **integration issues** with UpdateAI, as it currently only connects to Zoom and lacks other options. (4 reviews) - Users note that **poor summarization** affects accuracy, leading to frustration with transcriptions and outlines. (4 reviews) - Users express frustration with **recording issues** in UpdateAI, wishing for better accuracy and sharing capabilities. (4 reviews) - Users report **inaccurate summarization** by UpdateAI, with transcription errors and delays affecting their productivity. (3 reviews) - Users report **accuracy issues** with UpdateAI's transcriptions, particularly with names and product outlines being incorrect. (2 reviews) - Delays (2 reviews) - Users feel that UpdateAI is **expensive** and may duplicate features from other paid services like Chorus. (2 reviews) - Users find the **high subscription cost** of UpdateAI prohibitive, especially when similar tools are already in use. (2 reviews) - Users often find it challenging to distinguish between **external and internal meetings** in UpdateAI, causing confusion. (2 reviews) - Missing Features (2 reviews) - [View UpdateAI pricing details and edition comparison](https://www.g2.com/products/updateai/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-06+09%3A33%3A16+-0500&secure%5Bsession_id%5D=1eab1cd7-1a81-45dc-a745-fb3272c93aa8&secure%5Btoken%5D=3e186955040f49952a81efa6ddd7c8febc6d57e676340170cde0a0c812886cdc&format=llm_user) ## UpdateAI Features **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Voice** - Dictation - Accuracy **Meeting Prep - AI Meeting Assistants** - Agenda Management - Virtual Meeting Hosting - Automated Scheduling **Pre-Meeting Tools** - Templates **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Transcription** - Speaker Identification - Timecode Management - Closed Captioning - Custom Dictionary **Meeting Automation - AI Meeting Assistants** - Automated Note-Taking - Voice Recognition - Action Item Tracking **Meeting Tools** - Minutes - Notes **Performance Analysis** - Coaching - Peformance Tracking **Editing** - Collaboration - Spell Check and Punctuation - Text Editing - Translation **Generative AI** - AI Text Summarization **Meeting Insights - AI Meeting Assistants** - Sentiment Analysis - Personalization - Smart Summaries **Post-Meeting Tools** - Task Delegation - Participant Email - Meeting Analytics **Sales Analysis** - ROI Forecasting - Sales Forecasting **Integration** - Data Security - API - Voice Files - Live Captioning - Integrates With Existing Applications **Accessibility - AI Meeting Assistants** - Language Translation - Real-Time Transcription - Accessibility Guidelines Compliance **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Meeting Management** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Agentic AI - Transcription** - Autonomous Task Execution - Cross-system Integration - Decision Making **Agentic AI - AI Meeting Assistants** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Decision Making **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Meeting Capture & Retention - AI Meeting Assistants** - Bot Presence - Meeting Moments Management - Audio or Video Recording ## Top UpdateAI Alternatives - [Fathom](https://www.g2.com/products/fathom-video/reviews) - 5.0/5.0 (6,895 reviews) - [Gong](https://www.g2.com/products/gong/reviews) - 4.7/5.0 (6,498 reviews) - [Fireflies.ai](https://www.g2.com/products/fireflies-ai/reviews) - 4.7/5.0 (748 reviews)