Best Software for 2025 is now live!
View the Winners
Unthread
Editedit
Unthread
By Unthread
Show rating breakdown
4.9 out of 5 stars
See all 12 Unthread reviews
Save to My Lists
Claimed
Claimed
This profile has been claimed by Unthread, but it has limited features.
Do you work at Unthread? Upgrade your plan to update branding and connect with profile visitors!

Top Rated Unthread Alternatives

Matter
(806)
4.6 out of 5
Visit WebsiteNew Tab
SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Zoom Workplace
(56,091)
4.5 out of 5
Scratchpad
(1,489)
4.8 out of 5
See all Unthread Alternatives

Unthread Reviews & Product Details - Page 2

Editadmin

Unthread Overview

Editedit
What is Unthread?

Unthread is an agentic service management platform that automates ticket workflows across all enterprise systems. Our conversational AI tracks requests in Slack channels, routes them to agents, and uses automation to resolve tickets before they reach a human agent. We partner with innovative companies like Intuit, Lemonade, and HubSpot to reduce time spent on ticketing by up to 80% — all within Slack.

Unthread Details
Discussions
Unthread Community
Languages Supported
English
Show LessShow More
Product Description

Unthread is a Slack inbox for doing customer success via Slack. We help teams communicate better with assignments, prioritization, and escalation of conversations.

Seller Details
Seller
Unthread
HQ Location
New York, US
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
Description

Unthread is a Slack inbox that turns support requests into prioritized tickets with assignments and SLAs.

TB
Overview Provided by:
Tom Bachant

Recent Unthread Reviews

Akash S.
AS
Akash S.Small-Business (50 or fewer emp.)
5.0 out of 5
"best ticketing tool"
very easy to use, anyone can learn to work easily.
Read more
Angel P.
AP
Angel P.Mid-Market (51-1000 emp.)
5.0 out of 5
"Unthread Makes Technical Support Management Seamless"
As a Technical Support Manager, I couldn't be happier with Unthread. It has seamlessly consolidated our ticket flows from Slack, Teams, email, and ...
Read more
Ege A.
EA
Ege A.Small-Business (50 or fewer emp.)
4.5 out of 5
"Unthread has been crucial for our operations as we scale"
When you're constantly interacting with enterprise customers, SLAs start to hold significant value. Unthread's AI often amazes me with how helpful ...
Read more

Unthread Pricing

Startup Package
$250.00
Per Month
Pro Per Seat
Starting at $50.00
1 Seat Per Month
See all 2 Unthread pricing levels
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Unthread Media

Unthread Demo - Unthread's Dashboard
Sync Slack messages into our ticketing back-end and track response and resolution times.
Unthread Demo - Unthread's Mobile App
Manage conversations on the go with Unthread's app for iOS and Android.
Answer a few questions to help the Unthread community
Have you used Unthread before?
Yes

12 Unthread Reviews

4.9 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
  • Company SizeExpand/Collapse Company Size Filter
  • User RoleExpand/Collapse User Role Filter
  • CategoryExpand/Collapse Category Filter
  • IndustryExpand/Collapse Industry Filter
  • RegionExpand/Collapse Region Filter
The next elements are filters and will change the displayed results once they are selected.
  • Sort By:
    G2 Sort
12 Unthread Reviews
4.9 out of 5
  • Sort By:
    G2 Sort
12 Unthread Reviews
4.9 out of 5
  • Sort By:
    G2 Sort

Unthread Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for UnthreadQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
Here's how.
Ben W.
BW
Account Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Unthread?

The tooling and integrations have been excellent! Unthread has helped us future-proof and up-level our team's support process via Slack for several years to come. The team has been very receptive and responsive to feedback and queries as well, a good partner to work with. Review collected by and hosted on G2.com.

What do you dislike about Unthread?

None. They are still growing and adding features which is great to see. Review collected by and hosted on G2.com.

What problems is Unthread solving and how is that benefiting you?

Scaling our customer support process via Slack. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Bethany S.
BS
Co-Founder & CEO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Unthread?

Unthread is great for Slack customer & community support. We were wanted to do more with our customers in a Slack community, but a big barrier for us was how we could handle support questions coming in through Slack well, without losing track of questions & feedback in Slack threads. Unthread makes everything easy to manage. Review collected by and hosted on G2.com.

What do you dislike about Unthread?

Nothing to dislike! It works well for what it's intended for. Review collected by and hosted on G2.com.

What problems is Unthread solving and how is that benefiting you?

Unthread helps mange customer support from Slack. This unlocks Slack as a channel for customer communities. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Unthread Categories on G2
Productivity Bots
Productivity Bots

Explore More

Cloud Storage Security
Google Compute Engine reviews
Ramp Up
Operating Revenue
Last In, First Out (LIFO)
AI Regulations in the EU
Microsoft Collaboration Tools
Household Employee
Pros and Cons Details
Unthread