Top Rated Universe Alternatives
For the first 11 years of our existence, Syracuse International Film Festival used our own website and local merchants to sell tickets/passes to our annual festivals and other year-round events. In 2015 we decided that we really needed to use a more robust, user friendly ticketing system.
After researching a number of online ticketing systems we picked Universe Ticketing. We’re very glad that we made that decision. We found Universe very user friendly. We were quickly able to set-up multiple events at a variety of locations around town and adjust details if needed afterwards. We had various levels of ticket/pass pricing including some events that we were offering a discount for or were free. Universe allowed us to adjust the pricing for each event as needed and to track all these various price points. Our attendees were able to print out their own tickets or show us them on their smart phones which made for a quicker and more pleasant entry into the festival events. The many reporting features allowed us to accurately track events and who was attending them. Our Board of Directors appreciated the easy to understand financial reports and the reasonable costs for using this system.
When evaluating any ticketing system a question to ask is – Would you use it again? The answer for us is Yes. We have already set-up ticketing for our SpringFest event and plan to use Universe Ticketing for all future events. We would recommend Universe Ticketing to others. Review collected by and hosted on G2.com.
None of the features of the Universe Ticketing system make it difficult to use. It is very user friendly both for the people setting up the events as well as the people looking to get tickets. Review collected by and hosted on G2.com.
26 out of 27 Total Reviews for Universe
Overall Review Sentiment for Universe
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Universe makes it easy to create events within their platform, and offers features such as the ability to create 'donation' tickets, and multiple different prices for different instances of an event. Review collected by and hosted on G2.com.
The lack of customizable or controllable integration within your site is a huge letdown. Beyond integrating their widgets or pop-up UI, there isn't a great deal you can do. You can't influence the purchasing flow at all, you can't provide or receive custom information to tie a purchase back to a user account on your site (like how stripe offers). It makes the benefits over alternatives like eventbrite questionable at best. Review collected by and hosted on G2.com.
Sign up for event creation in minutes - they provide a no-code solution that's easy to set up on your website as a pop-up modal Review collected by and hosted on G2.com.
The ability to customize and edit the Universe-provided event page could be improved. Review collected by and hosted on G2.com.
The benefit is that we can manage all the steps involved in the sale of tickets for the various events organized and carried out by the company. It gives us the option to manage refunds. The control panel allows us to visualize and adapt to its operation instantaneously. Finally, and in order not to extend myself with Universe, we can be in constant monitoring of ticket sales. Review collected by and hosted on G2.com.
If the amount of number of events is a period of time is high we can notice slowness in the system. Clients eventually complain about having good access that allows them to review the list of company events. Review collected by and hosted on G2.com.
Its relevant functions are:
-Sell tickets for events organized by the company.
-Organization of events in a personalized way.
- Simple event search engine
-Allows event tracking. Review collected by and hosted on G2.com.
In broad and general lines pay a little more attention to support for everything else is excellent. Review collected by and hosted on G2.com.
Super easy to navigate as well as customize. People generally find it easy to register. Review collected by and hosted on G2.com.
Some event attendees complained they couldn't registered using certain credit cards. A few times the websites switched to a different language for a couple minutes. Review collected by and hosted on G2.com.
Excellent platform that allows easy access to information across the board. Good downloadable reporting capabilities too. Review collected by and hosted on G2.com.
Can sometimes slow during peak use. Certain functions can take time to load. Review collected by and hosted on G2.com.
Allows me to manage in a simple way all the phases that make up the pre of an event, usually every time I leave a collection I organize expo to show my creations since the issuance of tickets, inventory, ingenuity and reimbursement. Through the control panel I can track the objectives and progress in marketing. Review collected by and hosted on G2.com.
In relation to customer service, it is not fluid since it can not be transferred to customers after they make a purchase. Review collected by and hosted on G2.com.
I did like the ticket widget integration into my website, however now they simply offer a link versus a ticket widget or even button integration. Review collected by and hosted on G2.com.
Many features have gone down hill—from ticket integration to customer service to an overall quirky software. I will set the parameters for my ticket sales dates and sometimes, for some reason, they will randomly change-closing the ticketing dates before the set date. I've checked this several times to see if I had just made a mistake about the date I selected, but it changes many times. I'm in the process of switching to to EventGrid.
The customer service has gone hill as well. Several people simply don't return my emails. Review collected by and hosted on G2.com.
I have tried two other software solutions before Universe, but this one I found to be the simlest and the most user-friendly. One time I had my mom to set up a charity event and she managed to do it all by herself, even though she is not computer savvy to say the least. The interface is very intuitive.
It is also quick - few minutes of setting up and you are ready to take payments. That's very convenient as well.
Honestly, I am pretty sure, that I sell more tickets with it than I would have without it. But I am so used to it now, I cannot imagine setting up a gig any other way.
Also their customer service is great.
Review collected by and hosted on G2.com.
I did have trouble with the mobile application, nowadays you sort of expect software to come with fully-featured app by default, so that was quite frustrating.
It is not, as I say, "worldwide-friendly" - it is in English. I often organize gigs in Russia and Slovakia, so there I prefer to use local similar systems, some of which have larger fee.
Also some people, I think, might find the design feature to be a bit limited. Not much of a problem in my case - I usually organize typical gigs. Reports are not too informative. Review collected by and hosted on G2.com.
It is very easy and convenient to use. I can simply go on the web page of Universe and start my event and easily sell the tickets. As a teacher, I often organize events for my students and this simple software helps me greatly. It is very easy to navigate. It solves several tasks: organizing, promotion, managing. Review collected by and hosted on G2.com.
I can not complain as I like it a lot. I am sure with the development of progress there will be some new and more advanced software programs to use. Maybe some negative features will be noticed later by me, but for now I am absolutely happy using Universe. Review collected by and hosted on G2.com.
