Unite Us provides an easy to use tool to connect community residents to local resources. Community Health Workers use it often to locate resources and suggests options they may have not thought of. When we run into any issues or questions, the Unite Us representative is always available to help implement new processes that are easy to understand. Review collected by and hosted on G2.com.

Though we find Unite Us as our go to resource guide and connector, we are still learning how to create data sets that fit our needs. Having data sets that are easily mangeable would be helpful so we can create queries that are useful for our needs would be helpful. Review collected by and hosted on G2.com.

UniteUs makes sending and recieving referrals between partner agencies simple. If you need to know what partners provide a particular service near a client the location search is a great feature. UniteUs has a robust Tableau platform which makes understanding your service history and running reports easy. Review collected by and hosted on G2.com.

The platform is purly a referral program with limited case management capabilities. Review collected by and hosted on G2.com.

The Unite Us platform is user friendly, easy to navigate. The platform make it simple to locate and refer individuals to needed services. The data analytics which provide needed feedback are an added benefit to ensure services are being delivered and expected outcomes are achieved. Review collected by and hosted on G2.com.

The platfom needs to be available to more of our team members. Our agency of over 900 positions is not able to fund access for all our team members who beneift from the platform. Review collected by and hosted on G2.com.

Unite Us is a great social connector that allows us to serve our citizens in a meaningful way and takes place of many manual processes and enhances the community! Review collected by and hosted on G2.com.

It's not really a dislike, but enhancements to reporting would be useful as a power user that depends on theproduct.. Review collected by and hosted on G2.com.

The application is user friendly and intuitive to use. Users with limited technical experience have very few challenges when using Unite Us. I have found the reporting applications to also be easy to use. Customer support is timely and relevant, any questions I have had get answered. Review collected by and hosted on G2.com.

I do not have any recommendations for this. Review collected by and hosted on G2.com.

The platform interface is very user friendly allowing for reduced training times for new users. The support infastructure makes addressing things within the technology easy. All of our organizational processes flow through Unite Us and we have fully integrated it into all of our state and federally funded programs. Due to the user friendly interface, organizationa implimentation was easy, and customer success team provided all the support my organization needed. Review collected by and hosted on G2.com.

Two biggest drawbacks for my personal use are:

1) No mobile app

2) Internal processes can be very segmented at times. Review collected by and hosted on G2.com.

We moved to the Unite Us about a year ago, and have had to tailor the way we operate to match their database's abilities, but we have also had wonderful support from Unite Us staff, and I feel that our requests and suggestions are heard and acted on. I also appreciate being invited to sit on Advisory Councils and other Unite Us meetings where we can express our opinions and learn more about the workings of the organization. Review collected by and hosted on G2.com.

The least helpful think about Unite Us is not actually Unite Us' fault: we have community partners that we refer to heavily, and some of them have refused to move to the Unite Us platform, which means that we can't complete a closed loop referral to them. We can do it outside of Unite Us, but it is much more difficult to remain in HIPAA compliance and to document the outside work for our grant reporting. It's frustrating. Review collected by and hosted on G2.com.

My organization just recently joined with Unite Us. Since joining, we have had nothing but positive, and caring employees to help our organization, and partners. Breshia and Beni have both been so patient with everyone we are bringing on to the platform, and truly made it feel like a 'small business' type of customer service. Besides great employees who are patient, kind, and willing to go out of their way to help us, the Unite Us platform itself has an amazing structure! I believe that adding Unite Us will take help our organization to grow and evolve. Thank you, Unite Us! Review collected by and hosted on G2.com.

I don't have any complaints as of now! Thank you! Review collected by and hosted on G2.com.

Makes it easier to find resources for veterans needing assistance and you have a timeline of when veterans were reached out by other agencies. Review collected by and hosted on G2.com.

Not everyone is on board yet. Probably missing a few resources. Review collected by and hosted on G2.com.

Very knowledgeable about the system and was able to give a professional breakdown on how the system works. Training was very detail for new users and it was broken down to the smallest measures for all to understand. Review collected by and hosted on G2.com.

I have nothing to add everything was good with training. Review collected by and hosted on G2.com.