# Top 10 Insightly Service Alternatives & Competitors **Average Rating:** 4.7/5 **Total Number of Reviews:** 13 The Help Desk Software solutions below are the most common alternatives that users and reviewers compare with Insightly Service. Help Desk Software is a widely used technology, and many people are seeking quick, secure software solutions with automated response, sla management, and attachments/screencasts. Other important factors to consider when researching alternatives to Insightly Service include customization and project management. The best overall Insightly Service alternative is Freshdesk. Other similar apps like Insightly Service are Zoho Desk, Zendesk for Customer Service, HubSpot Service Hub, and Agentforce Service (formerly Salesforce Service Cloud). Insightly Service alternatives can be found in [Help Desk Software](https://www.g2.com/categories/help-desk) but may also be in [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) or [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation). ## Best Paid & Free Alternatives to Insightly Service - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Creatio](https://www.g2.com/products/creatio/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Connecteam](https://www.g2.com/products/connecteam/reviews) - [Front](https://www.g2.com/products/front/reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) ## Top 10 Alternatives to Insightly Service Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Insightly Service stacks up to the competition, check reviews from current & previous users in industries like Automotive, Entertainment, and Health, Wellness and Fitness, and find the best product for your business. ### 1. [Freshdesk](https://www.g2.com/products/freshdesk/reviews) By Freshworks **Average Rating:** 4.4/5 **Total Reviews:** 3,752 Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries. Reviewers say compared to Insightly Service, Freshdesk is: - Better at support Categories in common with Insightly Service: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Insightly Service vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-unbounce-insightly-service) **Compare Freshdesk with other alternatives:** - [Freshdesk vs Zoho Desk](https://www.g2.com/compare/freshdesk-vs-zoho-desk) - [Freshdesk vs Zendesk for Customer Service](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) - [Freshdesk vs HubSpot Service Hub](https://www.g2.com/compare/freshdesk-vs-hubspot-service-hub) - [Freshdesk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk) - [Freshdesk vs Creatio](https://www.g2.com/compare/creatio-vs-freshdesk) - [Freshdesk vs Fin](https://www.g2.com/compare/fin-vs-freshdesk) - [Freshdesk vs Connecteam](https://www.g2.com/compare/connecteam-vs-freshdesk) - [Freshdesk vs Front](https://www.g2.com/compare/freshdesk-vs-front) - [Freshdesk vs JustCall](https://www.g2.com/compare/freshdesk-vs-saas-labs-justcall) ### 2. [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) By Zoho **Average Rating:** 4.4/5 **Total Reviews:** 7,759 Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily. Categories in common with Insightly Service: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Insightly Service vs Zoho Desk](https://www.g2.com/compare/unbounce-insightly-service-vs-zoho-desk) **Compare Zoho Desk with other alternatives:** - [Zoho Desk vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zoho-desk) - [Zoho Desk vs Zendesk for Customer Service](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk) - [Zoho Desk vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-zoho-desk) - [Zoho Desk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zoho-desk) - [Zoho Desk vs Creatio](https://www.g2.com/compare/creatio-vs-zoho-desk) - [Zoho Desk vs Fin](https://www.g2.com/compare/fin-vs-zoho-desk) - [Zoho Desk vs Connecteam](https://www.g2.com/compare/connecteam-vs-zoho-desk) - [Zoho Desk vs Front](https://www.g2.com/compare/front-vs-zoho-desk) - [Zoho Desk vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-zoho-desk) ### 3. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) By Zendesk **Average Rating:** 4.3/5 **Total Reviews:** 6,994 Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. Categories in common with Insightly Service: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Insightly Service vs Zendesk for Customer Service](https://www.g2.com/compare/unbounce-insightly-service-vs-zendesk-for-customer-service) **Compare Zendesk for Customer Service with other alternatives:** - [Zendesk for Customer Service vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Zoho Desk](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk) - [Zendesk for Customer Service vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Creatio](https://www.g2.com/compare/creatio-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Fin](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Connecteam](https://www.g2.com/compare/connecteam-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Front](https://www.g2.com/compare/front-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-zendesk-for-customer-service) ### 4. [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) By HubSpot **Average Rating:** 4.4/5 **Total Reviews:** 2,916 Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup. Reviewers say compared to Insightly Service, HubSpot Service Hub is: - Better at support Categories in common with Insightly Service: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Insightly Service vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-unbounce-insightly-service) **Compare HubSpot Service Hub with other alternatives:** - [HubSpot Service Hub vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-hubspot-service-hub) - [HubSpot Service Hub vs Zoho Desk](https://www.g2.com/compare/hubspot-service-hub-vs-zoho-desk) - [HubSpot Service Hub vs Zendesk for Customer Service](https://www.g2.com/compare/hubspot-service-hub-vs-zendesk-for-customer-service) - [HubSpot Service Hub vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-hubspot-service-hub) - [HubSpot Service Hub vs Creatio](https://www.g2.com/compare/creatio-vs-hubspot-service-hub) - [HubSpot Service Hub vs Fin](https://www.g2.com/compare/fin-vs-hubspot-service-hub) - [HubSpot Service Hub vs Connecteam](https://www.g2.com/compare/connecteam-vs-hubspot-service-hub) - [HubSpot Service Hub vs Front](https://www.g2.com/compare/front-vs-hubspot-service-hub) - [HubSpot Service Hub vs JustCall](https://www.g2.com/compare/hubspot-service-hub-vs-saas-labs-justcall) ### 5. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) By Salesforce **Average Rating:** 4.4/5 **Total Reviews:** 7,356 Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. Categories in common with Insightly Service: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Insightly Service vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-unbounce-insightly-service) **Compare Agentforce Service (formerly Salesforce Service Cloud) with other alternatives:** - [Agentforce Service (formerly Salesforce Service Cloud) vs Freshdesk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk) - [Agentforce Service (formerly Salesforce Service Cloud) vs Zoho Desk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zoho-desk) - [Agentforce Service (formerly Salesforce Service Cloud) vs Zendesk for Customer Service](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service) - [Agentforce Service (formerly Salesforce Service Cloud) vs HubSpot Service Hub](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-hubspot-service-hub) - [Agentforce Service (formerly Salesforce Service Cloud) vs Creatio](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-creatio) - [Agentforce Service (formerly Salesforce Service Cloud) vs Fin](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-fin) - [Agentforce Service (formerly Salesforce Service Cloud) vs Connecteam](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-connecteam) - [Agentforce Service (formerly Salesforce Service Cloud) vs Front](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-front) - [Agentforce Service (formerly Salesforce Service Cloud) vs JustCall](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-saas-labs-justcall) ### 6. [Creatio](https://www.g2.com/products/creatio/reviews) By Creatio **Average Rating:** 4.6/5 **Total Reviews:** 358 One platform to automate industry workflows and CRM with no-code. Reviewers say compared to Insightly Service, Creatio is: - Better at support - Better at meeting requirements Categories in common with Insightly Service: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Insightly Service vs Creatio](https://www.g2.com/compare/creatio-vs-unbounce-insightly-service) **Compare Creatio with other alternatives:** - [Creatio vs Freshdesk](https://www.g2.com/compare/creatio-vs-freshdesk) - [Creatio vs Zoho Desk](https://www.g2.com/compare/creatio-vs-zoho-desk) - [Creatio vs Zendesk for Customer Service](https://www.g2.com/compare/creatio-vs-zendesk-for-customer-service) - [Creatio vs HubSpot Service Hub](https://www.g2.com/compare/creatio-vs-hubspot-service-hub) - [Creatio vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-creatio) - [Creatio vs Fin](https://www.g2.com/compare/creatio-vs-fin) - [Creatio vs Connecteam](https://www.g2.com/compare/connecteam-vs-creatio) - [Creatio vs Front](https://www.g2.com/compare/creatio-vs-front) - [Creatio vs JustCall](https://www.g2.com/compare/creatio-vs-saas-labs-justcall) ### 7. [Fin](https://www.g2.com/products/fin/reviews) By Intercom, Inc. **Average Rating:** 4.5/5 **Total Reviews:** 3,883 Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions. Reviewers say compared to Insightly Service, Fin is: - Better at support Categories in common with Insightly Service: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Insightly Service vs Fin](https://www.g2.com/compare/fin-vs-unbounce-insightly-service) **Compare Fin with other alternatives:** - [Fin vs Freshdesk](https://www.g2.com/compare/fin-vs-freshdesk) - [Fin vs Zoho Desk](https://www.g2.com/compare/fin-vs-zoho-desk) - [Fin vs Zendesk for Customer Service](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service) - [Fin vs HubSpot Service Hub](https://www.g2.com/compare/fin-vs-hubspot-service-hub) - [Fin vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-fin) - [Fin vs Creatio](https://www.g2.com/compare/creatio-vs-fin) - [Fin vs Connecteam](https://www.g2.com/compare/connecteam-vs-fin) - [Fin vs Front](https://www.g2.com/compare/fin-vs-front) - [Fin vs JustCall](https://www.g2.com/compare/fin-vs-saas-labs-justcall) ### 8. [Connecteam](https://www.g2.com/products/connecteam/reviews) By Connecteam **Average Rating:** 4.6/5 **Total Reviews:** 3,505 Connecteam is a management mobile solution that allows company to create their own employee smartphone app it improved remote workforce management and effective internal communications to employee satisfaction surveys, performance management, scheduling and training. Reviewers say compared to Insightly Service, Connecteam is: - Better at support Categories in common with Insightly Service: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Insightly Service vs Connecteam](https://www.g2.com/compare/connecteam-vs-unbounce-insightly-service) **Compare Connecteam with other alternatives:** - [Connecteam vs Freshdesk](https://www.g2.com/compare/connecteam-vs-freshdesk) - [Connecteam vs Zoho Desk](https://www.g2.com/compare/connecteam-vs-zoho-desk) - [Connecteam vs Zendesk for Customer Service](https://www.g2.com/compare/connecteam-vs-zendesk-for-customer-service) - [Connecteam vs HubSpot Service Hub](https://www.g2.com/compare/connecteam-vs-hubspot-service-hub) - [Connecteam vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-connecteam) - [Connecteam vs Creatio](https://www.g2.com/compare/connecteam-vs-creatio) - [Connecteam vs Fin](https://www.g2.com/compare/connecteam-vs-fin) - [Connecteam vs Front](https://www.g2.com/compare/connecteam-vs-front) - [Connecteam vs JustCall](https://www.g2.com/compare/connecteam-vs-saas-labs-justcall) ### 9. [Front](https://www.g2.com/products/front/reviews) By Front App **Average Rating:** 4.7/5 **Total Reviews:** 2,499 Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email. Reviewers say compared to Insightly Service, Front is: - Better at support - More usable - Better at meeting requirements Categories in common with Insightly Service: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Insightly Service vs Front](https://www.g2.com/compare/front-vs-unbounce-insightly-service) **Compare Front with other alternatives:** - [Front vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-front) - [Front vs Zoho Desk](https://www.g2.com/compare/front-vs-zoho-desk) - [Front vs Zendesk for Customer Service](https://www.g2.com/compare/front-vs-zendesk-for-customer-service) - [Front vs HubSpot Service Hub](https://www.g2.com/compare/front-vs-hubspot-service-hub) - [Front vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-front) - [Front vs Creatio](https://www.g2.com/compare/creatio-vs-front) - [Front vs Fin](https://www.g2.com/compare/fin-vs-front) - [Front vs Connecteam](https://www.g2.com/compare/connecteam-vs-front) - [Front vs JustCall](https://www.g2.com/compare/front-vs-saas-labs-justcall) ### 10. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) By Saas Labs **Average Rating:** 4.3/5 **Total Reviews:** 2,387 JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries Categories in common with Insightly Service: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Insightly Service vs JustCall](https://www.g2.com/compare/unbounce-insightly-service-vs-saas-labs-justcall) **Compare JustCall with other alternatives:** - [JustCall vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-saas-labs-justcall) - [JustCall vs Zoho Desk](https://www.g2.com/compare/saas-labs-justcall-vs-zoho-desk) - [JustCall vs Zendesk for Customer Service](https://www.g2.com/compare/saas-labs-justcall-vs-zendesk-for-customer-service) - [JustCall vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-saas-labs-justcall) - [JustCall vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-saas-labs-justcall) - [JustCall vs Creatio](https://www.g2.com/compare/creatio-vs-saas-labs-justcall) - [JustCall vs Fin](https://www.g2.com/compare/fin-vs-saas-labs-justcall) - [JustCall vs Connecteam](https://www.g2.com/compare/connecteam-vs-saas-labs-justcall) - [JustCall vs Front](https://www.g2.com/compare/front-vs-saas-labs-justcall) ## Explore Articles - [Best live chat software for increasing conversion rates](https://www.g2.com/discussions/best-live-chat-software-for-increasing-conversion-rates) - [How does JumpCloud support SaaS security and user access control?](https://www.g2.com/discussions/how-does-jumpcloud-support-saas-security-and-user-access-control) - [Best online fraud protection software for startups](https://www.g2.com/discussions/best-online-fraud-protection-software-for-startups) - [Top employee attendance and leave tracking systems](https://www.g2.com/discussions/top-employee-attendance-and-leave-tracking-systems) - [Best document creation tools for legal and compliance teams](https://www.g2.com/discussions/what-is-the-best-document-creation-tools-for-legal-and-compliance-teams) - [Top auto dialer services for call centers](https://www.g2.com/discussions/top-auto-dialer-services-for-call-centers) ## Spotlight Categories - [Field Service Management Software](https://www.g2.com/categories/field-service-management) - [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management) - [Relational Databases](https://www.g2.com/categories/relational-databases)