UMAI Reviews & Product Details

I appreciate UMAI's reservation system and loyalty program because they help build relationships with customers by offering exclusive deals and streamline our operations by auto-assigning tables and preventing overbooking. The seamless UI is a big plus, as it's easy for our floor operation staff to navigate and understand. It doesn't complicate the operation flow and manages table assignments simply, allowing staff to focus on service. Switching to UMAI from Wannascan was a good move since UMAI offers both a reservation system and loyalty programs, which was essential as our restaurant started to grow. Review collected by and hosted on G2.com.

There's a feature I would really like UMAI to look into developing, which is the queueing system. It would be beneficial to offer more features to tackle complicated situations that arise from the unique concept of our restaurant. The queueing system would allow us to manage the crowd better, as our diners are usually cramped in front of our deli counters, affecting the operation flow. It would be great if every table is assigned a unique QR code where arrived guests can scan to pop into the queue to be served at the chiller display while seated and waiting. Review collected by and hosted on G2.com.

UMAI has made managing reservations for our restaurant incredibly smooth and organized. The platform is very intuitive, easy for our team to use, and it helps us keep track of bookings without confusion or double reservations. We especially like how it improves the overall customer experience, guests can reserve easily while we can manage tables, timing, and special requests efficiently. Review collected by and hosted on G2.com.

So far, there isn’t anything significant we dislike. If anything, we are excited to see how UMAI continues to add more features for restaurants as it grows. Review collected by and hosted on G2.com.

What I like about UMAI is its all-in-one system that combines reservations, table management, and guest CRM into one platform. It helps us streamline core restaurant operations by simplifying reservations, waitlists, guest info, and table management, so we're not juggling manual books or systems. The automated reminders reduce no-shows, capturing guest preferences helps personalize service and improve customer loyalty, which ultimately saves time, reduces manual errors, and makes daily restaurant operations much more efficient. Review collected by and hosted on G2.com.

While UMAI works very well as an all-in-one system, there's always room for improvement. Deeper analytics and more customizable reports could help with more detailed decision-making. Smoother integration with certain POS systems and faster performance during peak hours would also make daily operations even more seamless. Review collected by and hosted on G2.com.

UMAI gives me full control of all reservations in one system. It’s easy to use, quick to set up, and flexible enough to match how our restaurant operates. Features like the tag system, table automation, timeline view, and guest database keep everything clear at a glance and make it simple to stay organised. Overall, it saves time, reduces human error, and helps the team handle busy services more smoothly. The 24/7 support is also a major advantage—there’s always someone available to assist whenever we need help. Review collected by and hosted on G2.com.

We occasionally experience glitches and periods of system downtime. We also still have to manually record deposits and deduct them from the final bill, since the deposit information isn’t integrated with our POS system. That said, when issues do come up, they’re usually resolved quickly with help from the support team. Review collected by and hosted on G2.com.

Fantastic platform for restaurant management! UMAI is user-friendly, and the 24/7 support team is always responsive. It has helped us automate our bookings and focus more on delivering a great dining experience. Review collected by and hosted on G2.com.

Nothing that i dislike about UMAI. Just looking forward in new upcoming features. Review collected by and hosted on G2.com.

I use UMAI for restaurant reservations and find it incredibly valuable. I like the automated reminders and confirmations for deposits, which really streamline operations. It helps me access the guest database effortlessly. I appreciate that UMAI is an all-in-one platform, making it very efficient for my needs. Everything works well together, and I've found that although the initial setup was a bit hard for a first-timer, everything is good now. Review collected by and hosted on G2.com.

For first timers, the initial setup of UMAI was a bit hard, but now it's all good. Review collected by and hosted on G2.com.

Their reservations system offers a comprehensive experience, featuring customizable tags and flexible availability options. I appreciate how notifications for new waitlists are prompt, and the timeline view of reservations is both straightforward and easy to access with just a click. Additionally, their customer support system stands out, providing assistance during both peak and off hours. Review collected by and hosted on G2.com.

Honestly, there isn't much to complain about, though I have noticed that the system occasionally lags. This might be due to our own devices, or it could happen during peak hours when guests are trying to make reservations. It's also possible that the system is resyncing to provide us with the most up-to-date information. Review collected by and hosted on G2.com.

I use UMAI to manage our reservations, which helps us stay organized, especially during busy weekends. I find the experience professional yet simple to manage. The software has been invaluable in helping us stay on top of every booking and reducing last-minute cancellations. I now have better visibility of guest history and details for each visit. What I like most about UMAI is that it's easy to use and saves us a lot of time in managing bookings and tables. The system is user-friendly, and even a beginner can start using it right away. The initial setup was very easy. Review collected by and hosted on G2.com.

The analytics can be more in-depth. Review collected by and hosted on G2.com.

The support team is amazing, fast and efficient when attending to any issues or enquiries. UMAI as a whole, is easy to use with the drag-and-drop feature, our Hostess is able to manage reservations. The Marketing feature for now is great to use, and helps with our newsletter. Review collected by and hosted on G2.com.

It would be great to have a more in-depth data driven features for us to analyze. To able to derive, analyze data such as what top selling items are per hour, top performing dishes within a week, etc. But understand that requires UMAI to connect to a POS system. Review collected by and hosted on G2.com.

I really appreciate UMAI for its ability to streamline and automate our restaurant's reservation funnel, which minimizes manual work and allows us to focus on important tasks. Having a single source of truth with its customer database enables us to make marketing decisions faster. I am impressed by the great software quality and the incredibly fast customer support responses. The reservation management feature is bulletproof, providing a full hands-off experience with reliable automation. Review management is another standout feature, helping to keep negative feedback private while promoting positive ones. The setup process was very simple too. UMAI handled everything by interacting directly with us, making it easy for us to get started. Review collected by and hosted on G2.com.

Certain niche features can sometimes feel barebones and I'd like to see them fully flesh it out rather than leaving 10% of a specific feature undone. On rare occasions, there will be a downtime in the system but that is quickly remedied by the support team's immediate action to assist and rectifying the system issue. Review collected by and hosted on G2.com.